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    "requisitionDescription": "<div><div><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.17.25/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.17.25/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><p style=\"margin-left:0in;\" data-pasted=\"true\"><br></p><p style=\"margin-left:0in;\">Are you outgoing, energetic, passionate, and authentic? Enchantment is the perfect spot for you!</p><p style=\"margin-left:0in;\">At Enchantment, we work together to create and deliver personalized extraordinary experiences for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you&rsquo;ll ever find! Come join us!</p><p id=\"isPasted\"><strong><u>How you will enjoy your day</u></strong>: &nbsp; Provide all aspects of the highest level of guest service including but not limited to, booking tours, dinner reservations, area activities and events. &nbsp;This position should promote/sell and have full knowledge of the resort&rsquo;s services to maximize the guest&rsquo;s awareness of the services available on property. &nbsp; Outside the resort services, sell or suggest only the highest quality available to ensure our guests satisfaction</p><p><strong><u>Work Performed</u></strong>:</p><ol><li>Determine the guest&rsquo;s needs in order to familiarize them with the various activities offered both on and off property</li><li>Work with vendors that provide services in the area and book appropriately for guests.&nbsp;</li><li>Answer telephone by using the guest&rsquo;s name</li><li>Maintain a clear and organized desk area</li><li>Enter information into computer system on any event or service you have prescheduled and ensure the front desk has the information for the guest&rsquo;s arrival date and keep guest itineraries up-to-date</li><li>Make reservations as requested for dinner, events, air travel, rental cars, etc.</li><li>Provide guests with directions to attractions or facilities on or outside the property</li><li>Have a personal knowledge of all that the concierge desk offers and recommends</li><li>Coordinates guests&rsquo; requests for special services including flower arrangements, gift baskets, etc.</li><li>Complete appropriate documents for special requests to insure the correct department is notified and that the billing information is complete</li><li>Contact in-house guests periodically to ascertain any special needs</li><li>Quickly and efficiently follow through on all requests from guests</li><li>Organize special functions as instructed by Director of Rooms or Department Manager</li><li>Always use name/concierge on all written material</li><li>Handle all guests&rsquo; concerns/complaints professionally, efficiently and in a courteous and timely manner</li><li>Display a friendly manner including a smile and in a truly helpful and cheerful attitude at all times&nbsp;</li><li>Assists in training new Concierge staff on how to sell the Resort and other services to our guests</li><li>Ability to maintain the highest level of service to our guests in a professional manner at all times</li><li>Posses a strong knowledge of Resorts facilities and services and the surrounding community</li><li>Ensure that no gratuity (kickback) from any vendor is accepted. &nbsp;Only contracts through the resort are authorized</li><li>Provide confirmations to the guest of anything scheduled so they are aware of the cost, cancellation policy, date, time, etc.</li><li>Ensure all guests&rsquo; questionnaires are reviewed and responded to in a timely fashion &nbsp; &nbsp; &nbsp; &nbsp;</li><li>Book future tours and activities in advance of scheduled arrival date to enhance guests&rsquo; experience</li><li>Other duties as assigned&nbsp;</li></ol><p><strong><u>Supervision Exercised</u></strong>: None</p><p><strong><u>Supervision Received</u></strong>: &nbsp; Guest Services Manager, Lead Concierge</p><p><strong><u>Minimum Requirements</u></strong>:</p><p>High school diploma or equivalent. &nbsp;2+ years resort customer service experience preferred. &nbsp; Must posses a vast knowledge of the resort and local community. &nbsp;Must have strong organizational skills, excellent written and verbal communication skills and be able to perform and prioritize multiple tasks with ease. &nbsp;Computer skills required. &nbsp;Strong team member relations</p></div></div></div></div></div></div>\n",
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