Technical Support Representative

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    "description_html": "<p>As a <strong>Technical Support Representative</strong>, your main role is to provide technical/service assistance and answers users questions, assisting users by guiding or educating them on how to use our Lofty platform.</p><ul><li>Resolve all issues sent by the client through email, call and chat.</li><li>Should best resolve it with product knowledge or help center.</li><li>Responsible being the middle person between the client and teach if JIRA is created.</li><li>Follow ups on the client for all unresolved tickets.</li><li>Responsible for answering inbound calls.</li><li>Should best resolve it with product knowledge, help center, Confluence.</li><li>Follow up on JIRA within 3 days - delivery of resolution or following up with the client.</li><li>From time to time, be able to upsell leaden or add on.</li></ul>",
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    "requirements_html": "<p>At least 1 year relevant experience in TSR</p><p>Willing to do onsite work and night shift</p>",
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