Client Support Representative, Tier- 3 (6AM-2PM)

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    "datePosted": "2026-05-20",
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    "description": "<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Client Support Representative, Tier-3 (Saturday - Wednesday, 6:00 am - 2:00 pm) - Remote</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Founded in June 1996, VS Media is an industry leader specializing in highly interactive, high-traffic, live video chat websites. Spanning the globe with over 200 million visitors per month and 80 million ads per day, we provide a platform for adults to discover new kinds of interactive content through live video and chat services. Our size and scale stretches across every continent, delivering powerful technology to enhance our clients’ online presence. From streaming live video to billing solutions to gamification development, we leverage the latest technology to provide the best digital experience possible.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><br></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">About the Job</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">We need an intelligent, hard-working, organized individual to join our client support team. </span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">As we are an internet-focused tech company, please note that we do manage adult-oriented content. This position directly involves working around such explicit material on a regular basis, therefore it is imperative that the ideal candidate have no issue with this aspect of the business. Please take a look at our website flirt 4 free for an example. VS Media understands and respects that such content is not suitable for all applicants.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">This is a fully remote position for applicants ONLY in AZ, CA, CO, IN, NY, OK, TN, AND TX.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">General</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">As a Tier-3 Client Support Representative,  you will be responsible for facilitating the success of our performers and studios and for fostering brand loyalty, through the provision of authentic tier-3 client support services that surpass client expectations and ensure their satisfaction. As the first point of contact for our clients, addressing their enquiries and resolving issues, Client Support Representatives must be exceptional in their care, attention, and attitude towards all those whom they serve, aspiring to add value to the Company’s products and to maximize the potential for continued client engagement. The role requires proven client support expertise, outstanding communication and interpersonal skills, and excellent critical thinking and problem-solving abilities.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Responsibilities</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Serving as the primary point of contact for our clients, via various channels such as phone, email, and chat, responding promptly and professionally to client enquiries, providing accurate information, and resolving issues in a timely manner. </span></li>\n</ul>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Providing white-glove support to our most prestigious clients, resolving payment enquiries and support, providing advanced product troubleshooting, responding to internal support requests, and handling severe compliance- and policy-related support items, along with other support items as needed based on the expected tier-3 knowledge base and skill level.<br><br></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Assisting in the optimal delivery of tier-2 support services, as needed. These include providing advanced sign-up support, account management support, product troubleshooting, functionality and feature support, handling general compliance- and policy-related support items, and general support workload items, along with other support items as needed based on the expected tier-2 knowledge base and skill level.<br><br></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Assisting in the optimal delivery of tier-1 support services, as needed. These include providing general account support, basic product functionality and feature support, basic account sign-up assistance, and basic codes of conduct compliance, along with other support items as needed based on the expected tier-1 knowledge base and skill level.</span><br></li>\n</ul>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Ensuring that all escalations are managed in a way that ensures a positive and valuable experience for our clients. <br></span></li>\n</ul>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"> Facilitating the execution of our compliance obligations. </span></li>\n</ul>\n<p><br></p>\n<p><br></p>\n<p><span style=\"color: var(--gray10,#222); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Minimum Qualifications and Requirements:</span><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">*         6+ months of customer support-based experience. </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">*         Outstanding communication and interpersonal skills</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">*         Strong typing skills. </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">*         Excellent critical thinking and problem-solving abilities. </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">*         Applicants must be comfortable with working around adult content.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">VS Media provides a variety of health and wellbeing benefit programs including:</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"> </span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Medical, dental and vision (eligible on the first of the month following a 30 day waiting period) with a generous ER contribution</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"> 401K with company match</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Generous, employer funded life insurance with additional, elective options for increased coverage </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Voluntary accident insurance </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Long-term disability subject to eligibility </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Paid vacation and sick time in addition to annual personal days (eligible after a 90 day introductory period)</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">10 paid company holidays per year</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Employee resource program, employee recognition program, gym benefit ( following an eligibility period) and an employee referral program</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Two paid Office Closures per year</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Principals ONLY!</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">CCPA Notice at Collection for California Employees and Applicants</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Effective Date: January 1, 2023</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Drafted and Updated: October 27, 2022</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">VS MEDIA, INC. collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information:</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Identifying information, such as your full name, gender, date of birth, and signature.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Demographic data, such as race, ethnic origin, marital status, disability, and veteran or military status.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Contact information, such as your home address, telephone numbers, email addresses, and emergency contact information.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Dependent's or other individual's information, such as their full name, address, date of birth, and Social Security numbers (SSN).</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">National identifiers, such as SSN, passport and visa information, and immigration status and documentation.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Educational and professional background, such as your work history, academic and professional qualifications, educational records, references, and interview notes.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Employment details, such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Financial information, such as banking details, tax information, payroll information, and withholdings.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Health and Safety information, such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Information Systems (IS) information, such as your search history, browsing history, login information, and IP addresses on the Company's information systems and networks.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Geolocation data, such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Sensory or surveillance information, such as COVID-19 related temperature checks and call monitoring and video surveillance.</span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">The Company collects Personal Information to use or disclose as appropriate to:</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Comply with all applicable laws and regulations.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Recruit and evaluate job applicants and candidates for employment.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Conduct background checks.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Manage your employment relationship with us, including for:</span>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">onboarding processes;</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">timekeeping, payroll, and expense report administration;</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">employee benefits administration;</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">employee training and development requirements;</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">the creation, maintenance, and security of your online employee accounts;</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">reaching your emergency contacts when needed, such as when you are not reachable or are injured or ill;</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">workers' compensation claims management;</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">employee job performance, including goals and performance reviews, promotions, discipline, and termination; and</span></li>\n</ul>\n</li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">                other human resources purposes.</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Manage and monitor employee access to company facilities, equipment, and systems.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Conduct internal audits and workplace investigations.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Investigate and enforce compliance with and potential breaches of Company policies and procedures.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Engage in corporate transactions requiring review of employee records, such as for evaluating potential mergers and acquisitions of the Company.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Maintain commercial insurance policies and coverages, including for workers' compensation and other liability insurance.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Perform workforce analytics, data analytics, and benchmarking.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Administer and maintain the Company's operations, including for safety purposes.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">For client marketing purposes.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Exercise or defend the legal rights of the Company and its employees, affiliates and agents.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">To view our applicant/employee privacy notice visit <a href=\"https://www.vsmedia.com/live-cams-pp-employees.php\" target=\"_blank\" rel=\"noopener noreferrer\">https://www.vsmedia.com/live-cams-pp-employees.php</a></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">If you have any questions about this Notice or need to access this Notice in an alternative format due to having a disability, please contact <a href=\"mailto:[email protected]\" target=\"_blank\" rel=\"noopener noreferrer\">[email protected]</a> or at 1-800-685-9236.</span></p>",
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