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Workforce Data & Impact Manager

520413ff E14b 498e 8cf8 C951c9ece0a4 19000101 000001 · Goodwill Opportunity Campus, Charlotte, NC, US, Charlotte, NC · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company520413ff E14b 498e 8cf8 C951c9ece0a4 19000101 000001
TitleWorkforce Data & Impact Manager
Normalized title-
Department / team-
LocationGoodwill Opportunity Campus, NC, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2024-04-15 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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Linked records

Company520413ff E14b 498e 8cf8 C951c9ece0a4 19000101 000001
Sourceb7d5b6f2-c1e3-47d3-b4e0-f30266271498
ATS providerADP Workforce Now Recruiting

Description

Summary In partnership with the Director, Impact, manages the impact of all services including GOC service partnerships. Provides support to the WFS Leadership and Chief Program Officer by aligning services to impact and by performing the following duties. Essential Duties and Responsibilities Maintains Workforce Services data integrity using statistical analysis methods, such as exception reports, audits, and validation procedures. Performs monthly data reconciliations to identify data irregularities. Presents research, findings, and analyses in a clear, concise, and understandable format to diverse audiences. Plans, organizes, conducts, and evaluates social research. Manages the evolution of participants’ personas and program logic model metrics, including grant-based metrics. Manages participants’ feedback loop process and facilitation of surveys and participants' input sessions. Plans, organizes, conducts and evaluates social science research. Manages the evolution of participants’ personas, program logic models, key performance indicators and grant-based metrics. Manages participants’ feedback loop process, survey facilitation, and participant focus group sessions. Collaborates with Goodwill's colleagues regarding process management methodologies to coordinate process improvement efforts within the Workforce Services Division. Creates and edits Workforce Services SOPs, practices, and documentation for assigned initiatives. Analyzes workflow processes to recommend and implement process improvements to ensure efficient program operations. Creates and maintains annual Workforce Service Division documentation for division-wide distribution. Works with program managers, directors, and subject matter experts to garner business requirements and translate business requirements into technical requirements. Facilitates process mapping, storyboarding, and data mapping sessions with program staff. Works closely with the WFS Team to develop tools to enable timely tracking and reports of key metrics and outcomes progress. In collaboration with the data analytics team, provides analysis with a holistic approach to social impact measurement. Creates and oversees quantitative and qualitative assessments to measure Participant’s experience and outcomes while in service with Goodwill. Oversees regular program data reporting to share with varied Goodwill internal and external stakeholders monthly or quarterly to assess the effectiveness of services. Continually improves the learning practices across Goodwill services through monitoring, evaluation and data management. Oversees and creates an annual data report that summarizes key data and learnings. Acts as the emissary for the Director, Impact as needed. SUPERVISORY RESPONSIBILITIES This position does not have Supervisory responsibilities. Additional Responsibilities Performs other job-related tasks as assigned by the Director, Impact. LEADERSHIP COMPETENCIES To perform this job successfully, an individual must demonstrate the following competencies defined for a TEAM Leader within Goodwill’s Leadership Competency Model and in alignment with our Core Values and Strategic Vision: Mission & Community Oriented: Commitment to Goodwill’s Mission & Core Values – Models and champions Goodwill’s Mission and Core Values Commitment to Inclusion – Champions inclusion activities, strategies, and initiatives Community & Service Driven – Models high-level services that differentiate Goodwill from other organizations PEOPLE ORIENTED People Oriented: Relationship-Building Skills – Effectively models approachability and openness Communication Skills – Effectively tailors communication to the appropriate audience Commitment to Development – Encourages staff to utilize tools to support their development Results Oriented: Commitment to Quality Results – Encourages staff accountability for meeting goals and producing high-quality results Business Acumen – Effectively transfers learning from one situation to another Stewardship – Effectively works within financial guidelines and reports all financial irregularities immediately to management PERSONAL DEVELOPMENT ORIENTED Personal Development Oriented: Emotional Maturity – Tempers personal emotions and escalates sensitive issues to the appropriate level of management Integrity – Effectively models sound professional ethics Capacity for Change – Champions the awareness and impact of change Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Also listed below are the physical demands that must be met by the team member and the work environment characteristics that the team member will encounter while performing the essential functions of this job. Reasonable accommodation may be made to enable otherwise qualified individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Bachelor’s degree or equivalent from four-year College in Data Science, Business, Informatics and Analytics field; five years of increasingly responsible experience in, Outcomes and Customer Analytics; Extensive experience working across sectors, building coalitions and influencing teams; or the equivalent combination of education and experience. Masters’ degree preferred. Certification in project management, Six Sigma or other process improvement methodology is preferred. CERTIFICATES, LICENSES, REGISTRATIONS Valid Driver's License (Class C), car insurance and reliable automobile.

Full job record

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Provider Job Key497814
TitleWorkforce Data & Impact Manager
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CountryUnited States
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CityGoodwill Opportunity Campus
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First Seen At2026-05-31 18:50:49Z
Last Seen At2026-06-06 12:38:22Z
Last Checked At2026-06-06 12:38:22Z
Last Changed At2026-06-06 12:38:22Z
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Source Posted At2024-04-15 17:19:00Z
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    "requisitionDescription": "<div><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;line-height:normal;' id=\"isPasted\"><strong>Summary</strong></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;line-height:115%;'>In partnership with the&nbsp;Director, Impact, manages the impact of all services including GOC service partnerships.&nbsp;Provides support to the WFS Leadership and Chief Program Officer by aligning services to impact and by performing the following duties.&nbsp;</p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;line-height:115%;'><strong>&nbsp;</strong></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;line-height:115%;'><strong>Essential Duties and Responsibilities&nbsp;</strong></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;line-height:115%;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:#0E101A;'>Maintains Workforce Services data integrity using statistical analysis methods, such as exception reports, audits, and validation procedures. Performs monthly data reconciliations to identify data irregularities. Presents research, findings, and analyses in a clear, concise, and understandable format to diverse audiences.&nbsp;</span></p><p style='margin-right:0in;margin-left:.25in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;line-height:115%;margin-top:0in;margin-bottom:0in;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:#0E101A;'>&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;line-height:115%;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:#0E101A;'>Plans, organizes, conducts, and evaluates social research. Manages the evolution of participants&rsquo; personas and program logic model metrics, including grant-based metrics. Manages participants&rsquo; feedback loop process and facilitation of surveys and participants&#39; input sessions.</span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;line-height:115%;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:#0E101A;'>&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;line-height:115%;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:#0E101A;'>Plans, organizes, conducts and evaluates social science research. Manages the evolution of participants&rsquo; personas, program logic models, key performance indicators and grant-based metrics. Manages participants&rsquo; feedback loop process, survey facilitation, and participant focus group sessions.&nbsp;</span></p><p style='margin-right:0in;margin-left:.25in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;line-height:115%;margin-top:0in;margin-bottom:0in;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:#0E101A;'>&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;line-height:115%;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:#0E101A;'>Collaborates with Goodwill&#39;s colleagues regarding process management methodologies to coordinate process improvement efforts within the Workforce Services Division.&nbsp;</span></p><p style='margin-right:0in;margin-left:.25in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;line-height:115%;margin-top:0in;margin-bottom:0in;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:#0E101A;'>&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;line-height:115%;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:#0E101A;'>Creates and edits Workforce Services SOPs, practices, and documentation for assigned initiatives. Analyzes workflow processes to recommend and implement process improvements to ensure efficient program operations. Creates and maintains annual Workforce Service Division documentation for division-wide distribution.</span></p><p style='margin-right:0in;margin-left:.25in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;line-height:115%;margin-top:0in;margin-bottom:0in;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:#0E101A;'>&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;line-height:115%;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:#0E101A;'>Works with program managers, directors, and subject matter experts to garner business requirements and translate business requirements into technical requirements. Facilitates process mapping, storyboarding, and data mapping sessions with program staff.</span></p><p style='margin-right:0in;margin-left:.5in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;line-height:115%;'><span style=\"color:#0E101A;\">&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;line-height:normal;'>Works closely with the WFS Team to develop tools to enable timely tracking and reports of key metrics and outcomes progress.&nbsp;</p><p style='margin-right:0in;margin-left:.25in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;line-height:normal;'>&nbsp;</p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;line-height:normal;'>In collaboration with the data analytics team, provides analysis with a holistic approach to social impact measurement.</p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;line-height:normal;'>Creates and oversees quantitative and qualitative assessments to measure Participant&rsquo;s experience and outcomes while in service with Goodwill.</p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;line-height:normal;'>Oversees regular program data reporting to share with varied Goodwill internal and external stakeholders monthly or quarterly to assess the effectiveness of services.</p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;line-height:normal;'>Continually improves the learning practices across Goodwill services through monitoring, evaluation and data management. &nbsp;</p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;line-height:normal;'>Oversees and creates an annual data report that summarizes key data and learnings.&nbsp;</p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;line-height:normal;'>Acts as the emissary for the Director, Impact as needed.&nbsp;</p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;line-height:normal;'><strong>&nbsp;</strong></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;line-height:normal;'><strong>SUPERVISORY RESPONSIBILITIES</strong>&nbsp;</p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;line-height:normal;'>This position does not have Supervisory responsibilities.</p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;line-height:normal;'><strong>&nbsp;</strong></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;line-height:normal;'><strong>Additional Responsibilities</strong></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;line-height:normal;'>Performs other job-related tasks as assigned by the Director, Impact.</p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;line-height:normal;'>&nbsp;</p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;line-height:normal;'><strong>LEADERSHIP COMPETENCIES</strong></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;line-height:normal;'>To perform this job successfully, an individual must demonstrate the following competencies defined for a TEAM&nbsp;Leader within Goodwill&rsquo;s Leadership Competency Model and in alignment with our Core Values and Strategic Vision:</p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;line-height:normal;'>&nbsp;</p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;line-height:normal;'>Mission &amp; Community Oriented:&nbsp;</p><ul style=\"list-style-type: disc;margin-left:0in;\"><li><span style=\"font-family:Calibri;\">Commitment to Goodwill&rsquo;s Mission &amp; Core Values &ndash; Models and champions Goodwill&rsquo;s Mission and Core Values</span></li><li><span style=\"font-family:Calibri;\">Commitment to Inclusion &ndash; Champions inclusion activities, strategies, and initiatives</span></li><li><span style=\"font-family:Calibri;\">Community &amp; Service Driven &ndash; Models high-level services that differentiate Goodwill from other organizations</span><strong><span style=\"font-family:Calibri;color:white;\">&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; PEOPLE ORIENTED</span></strong></li></ul><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;line-height:normal;'>&nbsp;</p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;line-height:normal;'>People Oriented: &nbsp;</p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family:Calibri;\">Relationship-Building Skills&nbsp;&ndash;&nbsp;Effectively models approachability and openness</span></li><li><span style=\"font-family:Calibri;\">Communication Skills&nbsp;&ndash; Effectively tailors communication to the appropriate audience</span></li><li><span style=\"font-family:Calibri;\">Commitment to Development&nbsp;&ndash; Encourages staff to utilize tools to support their development</span></li></ul><p style='margin-right:0in;margin-left:.5in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;line-height:normal;text-indent:-.25in;'>&nbsp;</p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;line-height:normal;'>Results Oriented:&nbsp;</p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family:Calibri;\">Commitment to Quality Results&nbsp;&ndash; Encourages staff accountability for meeting goals and producing high-quality results</span></li><li><span style=\"font-family:Calibri;\">Business Acumen&nbsp;&ndash;&nbsp;Effectively transfers learning from one situation to another</span></li><li><span style=\"font-family:Calibri;\">Stewardship&nbsp;&ndash; Effectively works within financial guidelines and reports all financial irregularities immediately to management</span></li></ul><p style='margin-right:0in;margin-left:.5in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;line-height:normal;'><strong><span style=\"color:white;\">PERSONAL DEVELOPMENT ORIENTED</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;line-height:normal;'>&nbsp;</p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;line-height:normal;'>&nbsp;</p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;line-height:normal;'>Personal Development Oriented:</p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family:Calibri;\">Emotional Maturity&nbsp;&ndash; Tempers personal emotions and escalates sensitive issues to the appropriate level of management</span></li><li><span style=\"font-family:Calibri;\">Integrity&nbsp;&ndash; Effectively models sound professional ethics</span></li><li><span style=\"font-family:Calibri;\">Capacity for Change&nbsp;&ndash; Champions the awareness and impact of change</span></li></ul><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;line-height:normal;'><strong>&nbsp;</strong></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;line-height:normal;'><strong>&nbsp;</strong></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;line-height:normal;'><strong>Qualifications</strong></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;line-height:normal;'>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. &nbsp;Also listed below are the physical demands that must be met by the team member and the work environment characteristics that the team member will encounter while performing the essential functions of this job. &nbsp; Reasonable accommodation may be made to enable otherwise qualified individuals with disabilities to perform the essential functions.</p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;line-height:normal;'>&nbsp;</p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;line-height:normal;'><strong>EDUCATION and/or EXPERIENCE</strong></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;line-height:normal;'>Bachelor&rsquo;s degree or equivalent from four-year College in Data Science, Business, Informatics and Analytics field; five years of increasingly responsible experience in, Outcomes and Customer Analytics; Extensive experience working across sectors, building coalitions and influencing teams; or the equivalent combination of education and experience. &nbsp;Masters&rsquo; degree preferred. &nbsp;<span style='font-size:15px;line-height:115%;font-family:\"Calibri\",sans-serif;' id=\"isPasted\">Certification in project management, Six Sigma or other process improvement methodology is preferred. &nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;line-height:normal;'><br></p><p style='margin:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;' id=\"isPasted\"><strong>CERTIFICATES, LICENSES, REGISTRATIONS</strong></p><p style='margin:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'>Valid Driver&#39;s License (Class C), car insurance and reliable automobile.</p></div>\n",
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