Medical Receptionist

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  "location": {
    "raw": "Norfolk, VA, US",
    "city": "Norfolk",
    "region": "VA",
    "country": "United States",
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    "datePosted": "2024-06-01T13:48:52.991Z",
    "description": "<h2>Overview</h2>\n<p>The Department of OB/GYN at Macon & Joan Brock Virginia Health Sciences at Old Dominion University is seeking an outstanding Medical Receptionist to join the team.</p>\n<p> </p>\n<p>Serves as a key point of contact for patients, delivering exceptional customer service through professional, compassionate, and efficient communication. Manages high-volume inbound and outbound calls, assisting patients with scheduling appointments across Maternal Fetal Medicine, General Obstetrics and Gynecology, Minimally Invasive Gynecological Surgery and Urogynecology services while ensuring a seamless and positive experience. Greets patients warmly, facilitates smooth check-out processes, verifies insurance and referral requirements, and accurately documents patient information in the electronic medical record. Demonstrates a commitment to patient satisfaction, access to care, and continuity by addressing patient needs with responsiveness, empathy, and attention to detail.</p>\n<p> </p>\n<p>This position is primarily based out of the Norfolk office location, however travel will be required to all office locations and throughout all divisions to meet the department’s demands.</p>\n<h2>Responsibilities</h2>\n<p><strong>Patient Access, Scheduling & Phone Operations – 45%</strong></p>\n<ul>\n <li>Manage high-volume inbound and outbound calls in a fast-paced phone room environment, serving as a primary access point for patients.</li>\n <li>Schedule, reschedule, and coordinate clinic visits, follow-ups, and ancillary testing appointments across service lines.</li>\n <li>Triage calls appropriately, including transferring, documenting messages in EMR, and routing to clinical staff when appropriate.  </li>\n <li>Contact patients regarding bumped or adjusted appointments and assist with timely rescheduling.</li>\n <li>Coordinate outside specialty appointments and hospital consultations as requested to support continuity of care.</li>\n <li>Maintain and manage EPIC In-Baskets, including timely message review and task completion.</li>\n <li>Maintain and manage all scheduling reports to ensure patients receive timely follow up regarding visits.</li>\n <li>Ensure accuracy and completeness of patient information within EPIC.</li>\n</ul>\n<p><strong>Check-Out & Patient Experience – 30%</strong></p>\n<ul>\n <li>Perform patient check-out functions, including scheduling follow-up appointments and ensuring patients understand next steps in care.</li>\n <li>Provide courteous, professional, and patient-centered service during all interactions, both in person and via phone.</li>\n <li>Support a seamless end-of-visit experience by reinforcing instructions and addressing scheduling needs.</li>\n</ul>\n<p><strong>Insurance Verification, Referrals & Financial Collection – 20%</strong></p>\n<ul>\n <li>Verify patient demographics and insurance coverage for accuracy prior to scheduling.</li>\n <li>Determine and collect copays and outstanding balances; accurately post payments in EPIC.  </li>\n <li>Obtain and track referrals and authorizations from physician offices to ensure appointments are appropriately cleared.</li>\n</ul>\n<p><strong>Compliance & Administrative Support – 5%</strong></p>\n<ul>\n <li>Ensure compliance with departmental, EVMS/ODU, and regulatory policies and procedures.</li>\n <li>Assist with reporting and perform additional administrative duties as needed to support front-end operations.</li>\n <li>Complete other duties as assigned.</li>\n</ul>\n<h2>Qualifications</h2>\n<p><strong>Minimum Qualifications and Skills:</strong></p>\n<p> </p>\n<p><strong>EXPERIENCE</strong></p>\n<ul>\n <li>Professional, customer service focused individual is required.</li>\n</ul>\n<p> </p>\n<p><strong>Preferred Qualifications:</strong></p>\n<p> </p>\n<p><strong>EXPERIENCE</strong></p>\n<ul>\n <li>One (1) year office/clerical experience preferred.</li>\n <li>Experience performing related functions in a medical practice is preferred.</li>\n <li>Front desk customer service experience preferred.   </li>\n</ul>\n<h2>Location : Location</h2>US-VA-Norfolk",
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          "postalCode": "23507",
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          "streetAddress": "601 Colley Avenue",
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    "validThrough": "2027-06-01T13:48:52.991Z",
    "employmentType": "FULL_TIME",
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      "name": "Eastern Virginia Medical School",
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      "sameAs": "www.evms.edu"
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