Lead, Representative, Universal

{
  "content_hash": "0e6171a3057444ca5205a19f07d38405fd8568ba124d340e973cde5b5f820f14",
  "source_hash": "4cd1bfcd966913228248dd98d10b53cd044481d2921d04c5f9c392a7f8abeda4",
  "last_changed_at": "2026-06-12T12:17:53.581Z",
  "active_status": "deleted"
}

{
  "language": "en",
  "location": {
    "raw": "Irving, TX, US, Irving, TX",
    "city": "Irving",
    "region": "TX",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.95
  },
  "salary_max": 22,
  "salary_min": 0,
  "inferred_at": "2026-06-10T12:18:08.347Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Irving, TX, US, Irving, TX",
      "city": "Irving",
      "region": "TX",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": "hour",
  "workplace_type": null,
  "salary_currency": "USD"
}

{}

{
  "detail": {
    "links": [],
    "itemID": "9203796984620_1",
    "postDate": "2026-05-28T17:11:00.000-04:00",
    "payGradeRange": {
      "maximumRate": {
        "amountValue": 22,
        "currencyCode": "USD"
      },
      "minimumRate": {
        "amountValue": 0,
        "currencyCode": "USD"
      }
    },
    "workLevelCode": {
      "shortName": "Full Time"
    },
    "customFieldGroup": {
      "codeFields": [
        {
          "nameCode": {
            "codeValue": "SalaryType"
          },
          "codeValue": "HR",
          "shortName": "Hourly"
        },
        {
          "nameCode": {
            "codeValue": "SalaryRangeType"
          },
          "codeValue": "FIXED",
          "shortName": "FIXED"
        }
      ],
      "dateFields": [
        {
          "nameCode": {
            "codeValue": "PostingDate"
          },
          "dateValue": "2026-05-28T17:11Z"
        },
        {
          "nameCode": {
            "codeValue": "CurrentServerDateTime"
          },
          "dateValue": "2026-06-10T08:18Z"
        }
      ],
      "numberFields": [
        {
          "numberValue": 0,
          "categoryCode": {
            "codeValue": "ApplicantCount"
          }
        },
        {
          "categoryCode": {
            "codeValue": "AwardAmount"
          }
        }
      ],
      "stringFields": [
        {
          "nameCode": {
            "codeValue": "ExternalJobID"
          },
          "stringValue": "952256"
        },
        {
          "nameCode": {
            "codeValue": "CareerCenterRefId"
          }
        },
        {
          "nameCode": {
            "codeValue": "GuidelineOid"
          }
        },
        {
          "nameCode": {
            "codeValue": "CurrencySymbolOrCode"
          }
        },
        {
          "nameCode": {
            "codeValue": "HomeDepartment"
          },
          "stringValue": ""
        },
        {
          "nameCode": {
            "codeValue": "JobClass"
          }
        },
        {
          "nameCode": {
            "codeValue": "SalaryRange"
          },
          "stringValue": " Up to 22 (USD) Hourly"
        }
      ],
      "indicatorFields": [
        {
          "nameCode": {
            "codeValue": "PriortyStatusFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "InternalPostingFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "MinValue"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsVsidApplicable"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForExtPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForIntPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsMonetaryFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsNonMonetaryFlag"
          },
          "indicatorValue": false
        }
      ]
    },
    "requisitionTitle": "Lead, Representative, Universal",
    "clientRequisitionID": "4112",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
        "address": {
          "cityName": "Irving",
          "postalCode": "75063",
          "countrySubdivisionLevel1": {
            "codeValue": "TX"
          }
        },
        "nameCode": {
          "shortName": " Irving, TX, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "requisitionDescription": "<div><div style=\"direction: ltr; font-family: Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);\" data-pasted=\"true\"><strong>Application Deadline:&nbsp;</strong>6/03/2025 or until position is filled.</div><div style=\"direction: ltr; font-family: Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);\">&nbsp;</div><div style=\"direction: ltr; font-family: Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);\"><strong>General Summary</strong></div><div style=\"direction: ltr; font-family: Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);\">The Universal Lead position is expected to coordinate all aspects of call center operations as needed under the direction of the Customer Operations Manager, including but not limited to billing, technical support, billing and sales.</div><div style=\"direction: ltr; font-family: Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);\">&nbsp;</div><div style=\"direction: ltr; font-family: Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);\"><strong>Essential Duties/Responsibilities</strong></div><ul><li><div style=\"direction: ltr; font-family: Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);\">Monitor team members&rsquo; productivity and provide feedback</div></li><li><div style=\"direction: ltr; font-family: Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);\">Observe and ensure full compliance with all policies and procedures</div></li><li><div style=\"direction: ltr; font-family: Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);\">Provide technical support for VoIP, Internet, Web Hosting Services, Email, Ethernet connections, DSL</div></li><li><div style=\"direction: ltr; font-family: Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);\">Responsible for training multiple employees</div></li><li><div style=\"direction: ltr; font-family: Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);\">Resolve escalated customer issues</div></li><li><div style=\"direction: ltr; font-family: Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);\">Assist with special projects</div></li><li><div style=\"direction: ltr; font-family: Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);\">Log account notes in database</div></li><li><div style=\"direction: ltr; font-family: Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);\">Respond and process customer technical, billing and payment inquiries</div></li><li><div style=\"direction: ltr; font-family: Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);\">Conduct outbound collection calls</div></li><li><div style=\"direction: ltr; font-family: Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);\">Troubleshoot connection issues</div></li><li><div style=\"direction: ltr; font-family: Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);\">Handle Customer Escalation calls</div></li><li><div style=\"direction: ltr; font-family: Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);\">Process telephone and Email requests for service changes, account research and customer information</div></li><li><div style=\"direction: ltr; font-family: Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);\">Update and maintain account details with accurate data</div></li><li><div style=\"direction: ltr; font-family: Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);\">Process additions, cancellations and reconciliations of active customers</div></li><li><div style=\"direction: ltr; font-family: Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);\">Communicate and liaise with all other Company departments regarding operations issues</div></li><li><div style=\"direction: ltr; font-family: Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);\">Work requires weekend and/or evening work</div></li></ul><div style=\"direction: ltr; font-family: Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);\"><strong>Job Requirements</strong></div><ul><li><div style=\"direction: ltr; font-family: Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);\">1 year leadership experience preferred</div></li><li><div style=\"direction: ltr; font-family: Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);\">Basic understanding of IP address schemes, network fundamentals, network hardware and WiFi networks, Email concepts and configuration</div></li><li><div style=\"direction: ltr; font-family: Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);\">Strong computer skills, proficient with Microsoft Office Suite</div></li><li><div style=\"direction: ltr; font-family: Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);\">Ability to interact with all levels of staff including senior management, internal and external customers</div></li><li><div style=\"direction: ltr; font-family: Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);\">Ability to analyze and define problems; calculate figures and amounts such as discounts, proportions and percentages; basic understanding of debits and credits; prioritize work flow, multitask, meet deadlines and remain flexible</div></li></ul><div style=\"direction: ltr; font-family: Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);\"><strong>Working Conditions<br></strong>&nbsp;</div><div style=\"direction: ltr; font-family: Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);\">Employee remains in the sitting position for prolonged hours. Employee is occasionally required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.</div><div style=\"direction: ltr; font-family: Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);\">Working conditions may include being in an open (shared) cubicle/workspace area.</div><div style=\"direction: ltr; font-family: Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);\">&nbsp;</div><div style=\"direction: ltr; font-family: Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);\"><strong>Disclaimer</strong>&nbsp;</div><div style=\"direction: ltr; font-family: Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);\">This job description is not meant to be an all-inclusive statement of every duty and responsibility which will ever be required of an employee in this position, however, the employee will be held responsible for all duties assigned.</div><div style=\"direction: ltr; font-family: Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);\"><br></div><div style=\"direction: ltr; font-family: Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);\">Please feel free to review our Benefits at the following link: https://www.risebroadband.com/careers/benefits</div></div>\n",
    "sponsoredVisaTypeCodes": []
  },
  "list_job": {
    "links": [],
    "itemID": "9203796984620_1",
    "postDate": "2026-05-28T17:11:00.000-04:00",
    "payGradeRange": {
      "maximumRate": {
        "amountValue": 22,
        "currencyCode": "USD"
      },
      "minimumRate": {
        "amountValue": 0,
        "currencyCode": "USD"
      }
    },
    "workLevelCode": {
      "shortName": "Full Time"
    },
    "customFieldGroup": {
      "codeFields": [
        {
          "nameCode": {
            "codeValue": "SalaryType"
          },
          "codeValue": "HR",
          "shortName": "Hourly"
        },
        {
          "nameCode": {
            "codeValue": "SalaryRangeType"
          },
          "codeValue": "RANGE",
          "shortName": "RANGE"
        }
      ],
      "dateFields": [
        {
          "nameCode": {
            "codeValue": "PostingDate"
          },
          "dateValue": "2026-05-28T17:11Z"
        },
        {
          "nameCode": {
            "codeValue": "CurrentServerDateTime"
          },
          "dateValue": "2026-06-10T08:18Z"
        }
      ],
      "numberFields": [
        {
          "numberValue": 0,
          "categoryCode": {
            "codeValue": "ApplicantCount"
          }
        },
        {
          "categoryCode": {
            "codeValue": "AwardAmount"
          }
        }
      ],
      "stringFields": [
        {
          "nameCode": {
            "codeValue": "ExternalJobID"
          },
          "stringValue": "952256"
        },
        {
          "nameCode": {
            "codeValue": "CareerCenterRefId"
          }
        },
        {
          "nameCode": {
            "codeValue": "GuidelineOid"
          }
        },
        {
          "nameCode": {
            "codeValue": "CurrencySymbolOrCode"
          }
        },
        {
          "nameCode": {
            "codeValue": "HomeDepartment"
          },
          "stringValue": ""
        },
        {
          "nameCode": {
            "codeValue": "JobClass"
          }
        },
        {
          "nameCode": {
            "codeValue": "SalaryRange"
          },
          "stringValue": " Up to 22 (USD) Hourly"
        }
      ],
      "indicatorFields": [
        {
          "nameCode": {
            "codeValue": "PriortyStatusFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "InternalPostingFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "MinValue"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsVsidApplicable"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForExtPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForIntPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsMonetaryFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsNonMonetaryFlag"
          },
          "indicatorValue": false
        }
      ]
    },
    "requisitionTitle": "Lead, Representative, Universal",
    "clientRequisitionID": "4112",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
        "address": {
          "cityName": "Irving",
          "postalCode": "75063",
          "countrySubdivisionLevel1": {
            "codeValue": "TX"
          }
        },
        "nameCode": {
          "shortName": " Irving, TX, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "sponsoredVisaTypeCodes": []
  },
  "detail_meta": {
    "url": "https://workforcenow.adp.com/mascsr/default/careercenter/public/events/staffing/v1/job-requisitions/952256?cid=025c6b1c-d982-48ca-a361-edd0625dd097&ccId=19000101_000001&lang=en_US&locale=en_US",
    "http_status": 200,
    "content_type": "application/json;charset=UTF-8",
    "response_bytes": 11042
  },
  "detail_errors": []
}