House Attendant

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    "city": "Boston",
    "region": "MA",
    "country": "United States",
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    "datePosted": "2026-05-27T04:00:00.000Z",
    "description": "<h2>Compensation Type</h2>Hourly\n<h2>Highgate Hotels</h2>\n<p>Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.</p>\n<p> </p>\n<p>With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.</p>\n<p> </p>\n<p>With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com</p>\n<h2>Overview</h2>\n<p>Step into the future of hospitality at The Atlas Hotel.</p>\n<p> </p>\n<p>The Atlas, Boston’s first-of-its-kind hotel, is where local connection meets global inspiration and hospitality intersects with thought leadership.</p>\n<p> </p>\n<p>Join us at the ground floor of this brand-new hotel opening and help craft unforgettable moments at the intersection of research, hospitality, and inspiration—where every day is a first.</p>\n<p> </p>\n<p>The Housekeeping House Attendant is responsible for maintaining the cleanliness of guest corridors, elevators and all assigned areas. He/she is also responsible for delivering items to guest rooms (luggage, irons, coffee, etc.).</p>\n<h2>Responsibilities</h2>\n<ul>\n <li>Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.</li>\n <li>Walk assigned floors at beginning and end of shift; remove newspapers, trash and/or linens and note any areas that need immediate cleaning.</li>\n <li>Carry a phone with a Relay option at all times. </li>\n <li>Operate mobile phones and Relay devices efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department.</li>\n <li>Carry the Alice device to manage and complete guest and Housekeeping Team requests.</li>\n <li>Report maintenance issues in Alice and to MOD.</li>\n <li>Practice safe work habits to ensure safety to guests, fellow employees and self.</li>\n <li>Handle items for \"Lost and Found\" according to the hotel standards.</li>\n <li>At the end of the shift, turn in all keys and assignment sheets to the Housekeeping Office.</li>\n <li>Be familiar with correct guestroom cleaning procedures to assist with cleaning if needed.</li>\n <li>Pick up any Room Attendant's dirty linen or trash as needed.</li>\n <li>Before leaving section, collect all trash from the service landings and take to/dispose in outside trash dumpsters, per hotel procedures.</li>\n <li>Vacuum guest corridors.</li>\n <li>Assist Housekeeping as needed (i.e. bed boards, roll-aways, flip beds, etc.)</li>\n <li>Deliver any clean linen to assigned sections, if applicable.</li>\n <li>Maintain cleanliness and organization of Housekeeping Office, linen rooms, storage closets, stairwells, hallways, and public areas.</li>\n <li>Maintain cleanliness and sanitation in public restrooms.</li>\n <li>Adhere to the schedule for project cleaning of public areas and the outdoor terrace as needed. </li>\n <li>Maintain storage of hotel equipment in proper area.</li>\n <li>Complete special projects as assigned by housekeeping management.</li>\n <li>Ensure overall guest satisfaction.</li>\n</ul>\n<h2>Qualifications</h2>\n<ul>\n <li>High School diploma or equivalent and/or experience in a hotel or a related field preferred. </li>\n <li>Flexible and long hours sometimes required.</li>\n <li>Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.</li>\n <li>Ability to stand during entire shift.</li>\n <li>Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.</li>\n <li>Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.</li>\n <li>Must be able to multitask and prioritize departmental functions to meet deadlines.</li>\n <li>Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.</li>\n <li>Attend all hotel required meetings and trainings.</li>\n <li>Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.</li>\n <li>Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and personal protective equipment (PPE).</li>\n <li>Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.</li>\n <li>Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.</li>\n <li>Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.</li>\n <li>Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.</li>\n <li>Must be able to cross-train in other hotel-related areas.</li>\n <li>Must be able to maintain confidentiality of information.</li>\n <li>Must be able to show initiative, including anticipating guest or operational needs.</li>\n <li>Perform other duties as requested by management.</li>\n <li>Maintain a warm and friendly demeanor at all times.</li>\n</ul>",
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          "postalCode": "02134",
          "addressRegion": "MA",
          "streetAddress": "40 Western Ave",
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          "addressLocality": "Boston",
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