Manager / Sr. Manager, Customer Success (Ad-Tech Experience Required)

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    "url": "https://pixalate.applytojob.com/apply/jobs/details/n9EwH2PO6a?&",
    "heading": "Pixalate is an equal opportunity employer committed to building a diverse team. We particularly encourage applications from underrepresented groups in AI research. #LI-MW1\",\n \"datePosted\": \"2026-06-03\",\n \"validThrough\": \"2026-09-01\",\n \"employmentType\": \"FULL_TIME\",\n \"hiringOrganization\": {\n \"@type\": \"Organization\",\n \"name\": \"Pixalate, Inc.\",\n \"sameAs\": \"http:\\/\\/www.pixalate.com\",\n \"logo\": \"https:\\/\\/s3.amazonaws.com\\/resumator\\/customer_20130514074955_HZMLHET6AIOUVKRT\\/logos\\/20150218220641_pixalate-logo.png\"\n },\n \"jobLocation\": {\n \"@type\": \"Place\",\n \"address\": {\n \"@type\": \"PostalAddress\",\n \"addressLocality\": \"Singapore\",\n \"addressRegion\": \"Singapore\",\n \"postalCode\": \"079903\"\n }\n },\n \"experienceRequirements\": \"Mid Level\",\n \"uniqueJobCode\": \"job_20260603100444_L570OJX8LC6YCSFX\"\n}\n « Back to Jobs\n Pixalate, Inc.\n Manager / Sr. Manager, Customer Success (Ad-Tech Experience Required)",
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    "description_html": "<p><span style=\"font-size:18px;\"><strong>Sr. Customer Success Manager (Singapore) AdTech Experience Required</strong></span><br><br><strong>Employment Type: </strong>Full-Time<br><strong>Location</strong>: Remote, Singapore<br><strong>Level:</strong> Mid to Senior<br><br><span style=\"font-size:16px;\"><strong>About the Role</strong></span><br><br><span style=\"font-size:14px;\">We are looking for dynamic, data-driven and charismatic candidates to fill this Customer Success role in Singapore. Successful candidates will be able to establish and maintain active relationships with client accounts through regular and consistent engagement, demonstrating deep market knowledge and programmatic expertise. </span></p><p><span style=\"font-size:16px;\"><strong>What will you do?</strong></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Present Pixalate solutions to key clients within the programmatic ecosystem, including major sell-side platforms (“SSPs”), demand-side platforms (“DSPs”), ad exchanges, agencies and publishers</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Maintain awareness of client needs and opportunities for expansion</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Understand competitive landscape, new industry developments and standards</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Drive positive customer success outcomes: retention, expansion, churn reduction, client advocacy and account lifetime value</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">DriveEnsure Pixalate product adoption, client satisfaction and account health</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Be recognized as a consultant or business extension to client organization</span></span></span></span></span></span></span></li></ul><p><span style=\"font-size:16px;\"><strong>What do you need to know?</strong></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Programmatic digital advertising sufficiently well to communicate client requests to Pixalate’s technical teams</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Deep understanding of Ad servers/exchanges/DSPs/SSPs and the role of each in the digital advertising ecosystem</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Differences and similarities among digital advertising channels (e.g., display, mobile web, in-app mobile and OTT/CTV)</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Invalid traffic (IVT) and viewability in the context of digital advertising</span></span></span></span></span></span></span></li></ul><p><span style=\"font-size:16px;\"><strong>What skills, education and experience should you possess?</strong></span></p><ul><li><span style=\"font-size:14px;\">BA/BS degree in technical, business or other related field (or equivalent experience)</span></li><li><span style=\"font-size:14px;\">Minimum 3 years experience in client-facing customer success, technical account management and/or technical sales roles at SSPs, DSPs, exchanges, advertisers, agencies, publishers, ad networks or other digital advertising technology vendors</span></li><li><span style=\"font-size:14px;\">Excellent time management and organizational skills</span></li><li><span style=\"font-size:14px;\">Ability to maintain poise under stress, especially when resolving time-sensitive issues</span></li><li><span style=\"font-size:14px;\">Understanding of ad-tech ecosystem terminology and ad operations tools and practices (e.g., campaign optimization, javascript, tagging, cookie, macros and platforms)</span></li><li><span style=\"font-size:14px;\">Highly skilled in MSFT Excel (e.g., pivot tables and graphs) and Salesforce (e.g., reporting and dashboards); and familiar with Google Drive (i.e., Docs, Sheets and Slides) and Jira (or comparable issue tracking systems)</span></li><li><span style=\"font-size:14px;\">Ability to manage/influence professionally and effectively through persuasion, negotiation, and consensus building</span></li><li><span style=\"font-size:14px;\">Data-driven, analytical and process-oriented</span></li><li><span style=\"font-size:14px;\">Excellent written and verbal communication / presentation skills</span></li><li><span style=\"font-size:14px;\">Self-starter capable of thriving in a startup environment</span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Demonstrable ability to take ownership and accountability, and act on client goals and objectives in a technical environment</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">English & Chinese / Japanese speaking a requirement</span></span></span></span></span></span></span></li></ul><p><span style=\"font-size:16px;\"><strong>What will you oversee?</strong></span></p><ul><li><span style=\"font-size:14px;\">Onboarding</span></li><li><span style=\"font-size:14px;\">Training</span></li><li><span style=\"font-size:14px;\">Customer Support</span></li><li><span style=\"font-size:14px;\">Business Reviews and Reporting</span></li><li><span style=\"font-size:14px;\">Subscription Renewals / Cross-sells / Up-sells</span></li><li><span style=\"font-size:14px;\">Account health assessments</span></li><li><span style=\"font-size:14px;\">Advocacy</span></li></ul><p><span style=\"font-size:16px;\"><strong>Would you like working at Pixalate?</strong></span></p><ul><li><span style=\"font-size:14px;\">Everyone’s a data addict and an analytical thinker</span></li><li><span style=\"font-size:14px;\">Titles don’t mean much; you attain respect by producing results</span></li><li><span style=\"font-size:14px;\">We appreciate small, highly-productive teams</span></li><li><span style=\"font-size:14px;\">Slack is a way of life; short emails are encouraged</span></li><li><span style=\"font-size:14px;\">We hold a fearless attitude in high esteem</span></li><li><span style=\"font-size:14px;\">We worship bold ideas</span></li><li><span style=\"font-size:14px;\">Chess players do well</span></li><li><span style=\"font-size:14px;\">We revere collaboration, collaboration, collaboration!</span></li></ul><h2 dir=\"ltr\"><strong>Benefits</strong><br><span style=\"font-size:14px;\">We focus on doing things differently and challenge each other to be the best we can be.</span></h2><ul><li dir=\"ltr\"><span style=\"font-size:14px;\">Monthly internet reimbursement</span></li><li dir=\"ltr\"><span style=\"font-size:14px;\">Casual, remote work environment</span></li><li dir=\"ltr\"><span style=\"font-size:14px;\">Hybrid, flexible hours</span></li><li dir=\"ltr\"><span style=\"font-size:14px;\">Opportunity for advancement</span></li><li dir=\"ltr\"><span style=\"font-size:14px;\">Fun annual team events</span></li><li dir=\"ltr\"><span style=\"font-size:14px;\">Being part of a high-performing team that wants to win and have fun doing it</span></li><li dir=\"ltr\"><span style=\"font-size:14px;\">Extremely competitive compensation</span></li></ul><span style=\"font-size:14px;\">We're particularly interested in candidates who can demonstrate both theoretical depth and practical implementation skills. Show us how your research can transform the landscape of online trust and safety.<br><br>Pixalate is an online trust and safety platform that protects businesses, consumers and children from deceptive, fraudulent and non-compliant mobile, CTV apps and websites. We're seeking a PhD-level AI Engineer to lead cutting-edge research in agentic AI systems, multimodal analysis, and advanced reasoning architectures that will directly impact millions of users worldwide.<br>Our software and data have been used to unearth multiple high profile criminal and illegal surveillance cases including:</span><ul><li dir=\"ltr\"><span style=\"font-size:14px;\">Gizmodo:<a href=\"https://gizmodo.com/apple-icloud-private-relay-ad-fraud-scam-research-1849803510\"> An iCloud Feature Is Enabling a $65 Million Scam, New Research Says</a></span></li><li dir=\"ltr\"><span style=\"font-size:14px;\">Adweek:<a href=\"https://www.adweek.com/programmatic/pixalate-ad-fraud-scheme-roku-murkiness-ctv/\"> A 7-Figure Ad Fraud Scheme Running on Roku Underlines Murkiness of CTV</a></span></li><li dir=\"ltr\"><span style=\"font-size:14px;\">Washington Post:<a href=\"https://www.washingtonpost.com/technology/2022/06/09/apps-kids-privacy/\"> Your kids’ apps are spying on them</a></span></li><li dir=\"ltr\"><span style=\"font-size:14px;\">Pro Publica:<a href=\"https://www.propublica.org/article/google-display-ads-piracy-porn-fraud\"> Porn, Piracy, Fraud: What Lurks Inside Google’s Black Box Ad Empire</a></span></li><li dir=\"ltr\"><span style=\"font-size:14px;\">ABC7 News:<a href=\"https://www.youtube.com/watch?v=qhFAxvs-mBY\"> The State of Children's Privacy Online</a></span></li><li dir=\"ltr\"><span style=\"font-size:14px;\">NBC News:<a href=\"https://www.pixalate.com/blog/jalal-nasir-nbc-12news-apps-tracking-child\"> How many apps are tracking your children</a></span></li></ul><span style=\"font-size:14px;\">Our team of lawyers, data scientists, engineers, economists and researchers span globally with presence in California, New York, Washington DC, London and Singapore.</span><h1><span style=\"font-size:14px;\">Pixalate is an equal opportunity employer committed to building a diverse team. We particularly encourage applications from underrepresented groups in AI research.</span></h1>#LI-MW1",
    "description_text": "Sr. Customer Success Manager (Singapore) AdTech Experience Required\n Employment Type: Full-Time\n Location : Remote, Singapore\n Level: Mid to Senior\n About the Role\n We are looking for dynamic, data-driven and charismatic candidates to fill this Customer Success role in Singapore. Successful candidates will be able to establish and maintain active relationships with client accounts through regular and consistent engagement, demonstrating deep market knowledge and programmatic expertise.\n What will you do?\n Present Pixalate solutions to key clients within the programmatic ecosystem, including major sell-side platforms (“SSPs”), demand-side platforms (“DSPs”), ad exchanges, agencies and publishers\n Maintain awareness of client needs and opportunities for expansion\n Understand competitive landscape, new industry developments and standards\n Drive positive customer success outcomes: retention, expansion, churn reduction, client advocacy and account lifetime value\n DriveEnsure Pixalate product adoption, client satisfaction and account health\n Be recognized as a consultant or business extension to client organization\n What do you need to know?\n Programmatic digital advertising sufficiently well to communicate client requests to Pixalate’s technical teams\n Deep understanding of Ad servers/exchanges/DSPs/SSPs and the role of each in the digital advertising ecosystem\n Differences and similarities among digital advertising channels (e.g., display, mobile web, in-app mobile and OTT/CTV)\n Invalid traffic (IVT) and viewability in the context of digital advertising\n What skills, education and experience should you possess?\n BA/BS degree in technical, business or other related field (or equivalent experience)\n Minimum 3 years experience in client-facing customer success, technical account management and/or technical sales roles at SSPs, DSPs, exchanges, advertisers, agencies, publishers, ad networks or other digital advertising technology vendors\n Excellent time management and organizational skills\n Ability to maintain poise under stress, especially when resolving time-sensitive issues\n Understanding of ad-tech ecosystem terminology and ad operations tools and practices (e.g., campaign optimization, javascript, tagging, cookie, macros and platforms)\n Highly skilled in MSFT Excel (e.g., pivot tables and graphs) and Salesforce (e.g., reporting and dashboards); and familiar with Google Drive (i.e., Docs, Sheets and Slides) and Jira (or comparable issue tracking systems)\n Ability to manage/influence professionally and effectively through persuasion, negotiation, and consensus building\n Data-driven, analytical and process-oriented\n Excellent written and verbal communication / presentation skills\n Self-starter capable of thriving in a startup environment\n Demonstrable ability to take ownership and accountability, and act on client goals and objectives in a technical environment\n English & Chinese / Japanese speaking a requirement\n What will you oversee?\n Onboarding\n Training\n Customer Support\n Business Reviews and Reporting\n Subscription Renewals / Cross-sells / Up-sells\n Account health assessments\n Advocacy\n Would you like working at Pixalate?\n Everyone’s a data addict and an analytical thinker\n Titles don’t mean much; you attain respect by producing results\n We appreciate small, highly-productive teams\n Slack is a way of life; short emails are encouraged\n We hold a fearless attitude in high esteem\n We worship bold ideas\n Chess players do well\n We revere collaboration, collaboration, collaboration!\n Benefits\n We focus on doing things differently and challenge each other to be the best we can be.\n Monthly internet reimbursement\n Casual, remote work environment\n Hybrid, flexible hours\n Opportunity for advancement\n Fun annual team events\n Being part of a high-performing team that wants to win and have fun doing it\n Extremely competitive compensation\n We're particularly interested in candidates who can demonstrate both theoretical depth and practical implementation skills. Show us how your research can transform the landscape of online trust and safety.\nPixalate is an online trust and safety platform that protects businesses, consumers and children from deceptive, fraudulent and non-compliant mobile, CTV apps and websites. We're seeking a PhD-level AI Engineer to lead cutting-edge research in agentic AI systems, multimodal analysis, and advanced reasoning architectures that will directly impact millions of users worldwide.\nOur software and data have been used to unearth multiple high profile criminal and illegal surveillance cases including: Gizmodo: An iCloud Feature Is Enabling a $65 Million Scam, New Research Says\n Adweek: A 7-Figure Ad Fraud Scheme Running on Roku Underlines Murkiness of CTV\n Washington Post: Your kids’ apps are spying on them\n Pro Publica: Porn, Piracy, Fraud: What Lurks Inside Google’s Black Box Ad Empire\n ABC7 News: The State of Children's Privacy Online\n NBC News: How many apps are tracking your children\n Our team of lawyers, data scientists, engineers, economists and researchers span globally with presence in California, New York, Washington DC, London and Singapore. Pixalate is an equal opportunity employer committed to building a diverse team. We particularly encourage applications from underrepresented groups in AI research.\n#LI-MW1",
    "jsonld_jobposting": {
      "url": "https://pixalate.applytojob.com/apply/n9EwH2PO6a/Manager-Sr-Manager-Customer-Success-AdTech-Experience-Required",
      "@type": "JobPosting",
      "title": "Manager / Sr. Manager, Customer Success (Ad-Tech Experience Required)",
      "@context": "http://schema.org/",
      "datePosted": "2026-06-03",
      "description": "<p><span style=\"font-size:18px;\"><strong>Sr. Customer Success Manager (Singapore) AdTech Experience Required</strong></span><br><br><strong>Employment Type: </strong>Full-Time<br><strong>Location</strong>: Remote, Singapore<br><strong>Level:</strong> Mid to Senior<br><br><span style=\"font-size:16px;\"><strong>About the Role</strong></span><br><br><span style=\"font-size:14px;\">We are looking for dynamic, data-driven and charismatic candidates to fill this Customer Success role in Singapore. Successful candidates will be able to establish and maintain active relationships with client accounts through regular and consistent engagement, demonstrating deep market knowledge and programmatic expertise. </span></p><p><span style=\"font-size:16px;\"><strong>What will you do?</strong></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Present Pixalate solutions to key clients within the programmatic ecosystem, including major sell-side platforms (“SSPs”), demand-side platforms (“DSPs”), ad exchanges, agencies and publishers</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Maintain awareness of client needs and opportunities for expansion</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Understand competitive landscape, new industry developments and standards</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Drive positive customer success outcomes: retention, expansion, churn reduction, client advocacy and account lifetime value</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">DriveEnsure Pixalate product adoption, client satisfaction and account health</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Be recognized as a consultant or business extension to client organization</span></span></span></span></span></span></span></li></ul><p><span style=\"font-size:16px;\"><strong>What do you need to know?</strong></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Programmatic digital advertising sufficiently well to communicate client requests to Pixalate’s technical teams</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Deep understanding of Ad servers/exchanges/DSPs/SSPs and the role of each in the digital advertising ecosystem</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Differences and similarities among digital advertising channels (e.g., display, mobile web, in-app mobile and OTT/CTV)</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Invalid traffic (IVT) and viewability in the context of digital advertising</span></span></span></span></span></span></span></li></ul><p><span style=\"font-size:16px;\"><strong>What skills, education and experience should you possess?</strong></span></p><ul><li><span style=\"font-size:14px;\">BA/BS degree in technical, business or other related field (or equivalent experience)</span></li><li><span style=\"font-size:14px;\">Minimum 3 years experience in client-facing customer success, technical account management and/or technical sales roles at SSPs, DSPs, exchanges, advertisers, agencies, publishers, ad networks or other digital advertising technology vendors</span></li><li><span style=\"font-size:14px;\">Excellent time management and organizational skills</span></li><li><span style=\"font-size:14px;\">Ability to maintain poise under stress, especially when resolving time-sensitive issues</span></li><li><span style=\"font-size:14px;\">Understanding of ad-tech ecosystem terminology and ad operations tools and practices (e.g., campaign optimization, javascript, tagging, cookie, macros and platforms)</span></li><li><span style=\"font-size:14px;\">Highly skilled in MSFT Excel (e.g., pivot tables and graphs) and Salesforce (e.g., reporting and dashboards); and familiar with Google Drive (i.e., Docs, Sheets and Slides) and Jira (or comparable issue tracking systems)</span></li><li><span style=\"font-size:14px;\">Ability to manage/influence professionally and effectively through persuasion, negotiation, and consensus building</span></li><li><span style=\"font-size:14px;\">Data-driven, analytical and process-oriented</span></li><li><span style=\"font-size:14px;\">Excellent written and verbal communication / presentation skills</span></li><li><span style=\"font-size:14px;\">Self-starter capable of thriving in a startup environment</span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Demonstrable ability to take ownership and accountability, and act on client goals and objectives in a technical environment</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">English & Chinese / Japanese speaking a requirement</span></span></span></span></span></span></span></li></ul><p><span style=\"font-size:16px;\"><strong>What will you oversee?</strong></span></p><ul><li><span style=\"font-size:14px;\">Onboarding</span></li><li><span style=\"font-size:14px;\">Training</span></li><li><span style=\"font-size:14px;\">Customer Support</span></li><li><span style=\"font-size:14px;\">Business Reviews and Reporting</span></li><li><span style=\"font-size:14px;\">Subscription Renewals / Cross-sells / Up-sells</span></li><li><span style=\"font-size:14px;\">Account health assessments</span></li><li><span style=\"font-size:14px;\">Advocacy</span></li></ul><p><span style=\"font-size:16px;\"><strong>Would you like working at Pixalate?</strong></span></p><ul><li><span style=\"font-size:14px;\">Everyone’s a data addict and an analytical thinker</span></li><li><span style=\"font-size:14px;\">Titles don’t mean much; you attain respect by producing results</span></li><li><span style=\"font-size:14px;\">We appreciate small, highly-productive teams</span></li><li><span style=\"font-size:14px;\">Slack is a way of life; short emails are encouraged</span></li><li><span style=\"font-size:14px;\">We hold a fearless attitude in high esteem</span></li><li><span style=\"font-size:14px;\">We worship bold ideas</span></li><li><span style=\"font-size:14px;\">Chess players do well</span></li><li><span style=\"font-size:14px;\">We revere collaboration, collaboration, collaboration!</span></li></ul><h2 dir=\"ltr\"><strong>Benefits</strong><br><span style=\"font-size:14px;\">We focus on doing things differently and challenge each other to be the best we can be.</span></h2><ul><li dir=\"ltr\"><span style=\"font-size:14px;\">Monthly internet reimbursement</span></li><li dir=\"ltr\"><span style=\"font-size:14px;\">Casual, remote work environment</span></li><li dir=\"ltr\"><span style=\"font-size:14px;\">Hybrid, flexible hours</span></li><li dir=\"ltr\"><span style=\"font-size:14px;\">Opportunity for advancement</span></li><li dir=\"ltr\"><span style=\"font-size:14px;\">Fun annual team events</span></li><li dir=\"ltr\"><span style=\"font-size:14px;\">Being part of a high-performing team that wants to win and have fun doing it</span></li><li dir=\"ltr\"><span style=\"font-size:14px;\">Extremely competitive compensation</span></li></ul><span style=\"font-size:14px;\">We're particularly interested in candidates who can demonstrate both theoretical depth and practical implementation skills. Show us how your research can transform the landscape of online trust and safety.<br><br>Pixalate is an online trust and safety platform that protects businesses, consumers and children from deceptive, fraudulent and non-compliant mobile, CTV apps and websites. We're seeking a PhD-level AI Engineer to lead cutting-edge research in agentic AI systems, multimodal analysis, and advanced reasoning architectures that will directly impact millions of users worldwide.<br>Our software and data have been used to unearth multiple high profile criminal and illegal surveillance cases including:</span><ul><li dir=\"ltr\"><span style=\"font-size:14px;\">Gizmodo:<a href=\"https://gizmodo.com/apple-icloud-private-relay-ad-fraud-scam-research-1849803510\"> An iCloud Feature Is Enabling a $65 Million Scam, New Research Says</a></span></li><li dir=\"ltr\"><span style=\"font-size:14px;\">Adweek:<a href=\"https://www.adweek.com/programmatic/pixalate-ad-fraud-scheme-roku-murkiness-ctv/\"> A 7-Figure Ad Fraud Scheme Running on Roku Underlines Murkiness of CTV</a></span></li><li dir=\"ltr\"><span style=\"font-size:14px;\">Washington Post:<a href=\"https://www.washingtonpost.com/technology/2022/06/09/apps-kids-privacy/\"> Your kids’ apps are spying on them</a></span></li><li dir=\"ltr\"><span style=\"font-size:14px;\">Pro Publica:<a href=\"https://www.propublica.org/article/google-display-ads-piracy-porn-fraud\"> Porn, Piracy, Fraud: What Lurks Inside Google’s Black Box Ad Empire</a></span></li><li dir=\"ltr\"><span style=\"font-size:14px;\">ABC7 News:<a href=\"https://www.youtube.com/watch?v=qhFAxvs-mBY\"> The State of Children's Privacy Online</a></span></li><li dir=\"ltr\"><span style=\"font-size:14px;\">NBC News:<a href=\"https://www.pixalate.com/blog/jalal-nasir-nbc-12news-apps-tracking-child\"> How many apps are tracking your children</a></span></li></ul><span style=\"font-size:14px;\">Our team of lawyers, data scientists, engineers, economists and researchers span globally with presence in California, New York, Washington DC, London and Singapore.</span><h1><span style=\"font-size:14px;\">Pixalate is an equal opportunity employer committed to building a diverse team. We particularly encourage applications from underrepresented groups in AI research.</span></h1>#LI-MW1",
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