Home › Companies › Steno › Service of Process Team Lead
Service of Process Team Lead
Steno · Remote (United States), United States · Remote · Active · Rippling ATS
Job facts
| Field | Value |
|---|---|
| Company | Steno |
| Title | Service of Process Team Lead |
| Normalized title | - |
| Department / team | Litigation Support |
| Location | United States |
| Work model | Remote / Remote |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | Rippling ATS |
| Posted / first seen | 2026-04-30 / 2026-05-29 |
| Changed / last seen | 2026-06-06 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Steno. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Rippling ATS. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| Department jobs | Active postings in Litigation Support. | Open |
| Work model jobs | Active Remote postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Steno |
| Source | cbe19d08-29f8-45f9-ae61-2593477b5222 |
| ATS provider | Rippling ATS |
Description
company
Service of Process Team Lead / Remote
Competitive Compensation + Premium Medical, Dental & Vision Coverage
Why You Should Choose Steno
Wins together – Equity options included. When Steno grows, you grow. Invests in you – Low-cost Medical, Dental, & Vision Coverage with wellness and mental health benefits available to employees and families — well above industry benchmarks. Constantly innovates with technology at our core – We are a modern organization solving real problems in an industry that needs a revolutionary approach. Emphasizes values - be highly reliable, constantly innovate, and operate with a hospitality mindset. Remote-first – with flexible PTO, home office setup stipend, and a monthly internet/phone offset. Competitive salary of $70,500 – $87,500 – reflects your impact on Steno's litigation support operations and client outcomes.
role
Why the Litigation Support Team at Steno Is Different
You own market performance – Manage workloads, hit SLAs, and maintain accuracy with full accountability for team results. You lead the team – Coach Specialists, handle complex work, and ensure consistent quality and productivity. You use data to stay ahead – Track KPIs, identify trends early, and adjust coverage or workflows as needed. You manage vendor performance – Maintain a reliable process server network and address gaps and quality issues quickly. You own escalations – Resolve high-stakes client issues and partner cross-functionally when needed. You improve operations – Identify inefficiencies and refine processes to scale performance.
You'll crush this role if you have 5+ years of experience in high-volume service of process, with deep expertise throughout California and a strong understanding of its rules of civil procedure. You have a proven track record of leading a service of process dispatching or fulfillment team — you know what it takes to build accountability, develop people, and drive results through others. You're comfortable tracking and reporting on KPIs and you've used that data to coach your team and close performance gaps. You're also experienced with platforms like LegalConnect, ServeManager, GreenFiling, or similar SOP and e-filing tools.
Application Information
Steno is an equal opportunity employer; we do not discriminate on the basis of characteristics protected by law. Employment decisions are based on qualifications, merit, and business needs. Applicants needing special assistance or accommodations for interviews or website access should contact us at [email protected]. Information provided to Steno, such as professional credentials and skills, educational and work history, the results of technical skills assessments or working exercises, and other information included in an application, is collected, analyzed, and stored in our system. Steno personnel will always have a steno.com email or contact you via Rippling Recruiting. Background checks are only conducted after an offer is extended. If you haven't received an expected communication, check your spam. Steno uses AI-assisted tools for this role to identify and prioritize candidates whose experience aligns with the role. All hiring decisions are made by our People team.
Full job record
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| Org ID | 2852213e-6346-4ee5-b182-0db72ba5c07c |
| Source ID | cbe19d08-29f8-45f9-ae61-2593477b5222 |
| Board ID | cbe19d08-29f8-45f9-ae61-2593477b5222 |
| Provider | rippling |
| Provider Job Key | c4f5bf48-8827-4955-ac6a-52ae1452c807 |
| Title | Service of Process Team Lead |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Remote (United States), United States |
| Department | Litigation Support |
| Team | — |
| Employment Type | full_time |
| Workplace Type | remote |
| Remote Policy | remote |
| Country | United States |
| Region | — |
| City | — |
| Salary Raw | — |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://ats.rippling.com/steno-careers-page/jobs/c4f5bf48-8827-4955-ac6a-52ae1452c807 |
| Apply URL | https://ats.rippling.com/steno-careers-page/jobs/c4f5bf48-8827-4955-ac6a-52ae1452c807 |
| First Seen At | 2026-05-29 07:12:32Z |
| Last Seen At | 2026-06-06 08:45:35Z |
| Last Checked At | 2026-06-06 08:45:35Z |
| Last Changed At | 2026-06-06 08:45:35Z |
| Inactive At | — |
| Source Posted At | 2026-04-30 04:56:46Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=rippling/board=steno-careers-page/date=2026-06-06/2026-06-06T08-45-33-352Z-6c480988f0c7df561b3a6c3160b5ecd4e82ee443959f9ed06f1ba63b53bfdea8.json |
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"role": "<meta><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Why the Litigation Support Team at Steno Is Different</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">You own market performance</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> – Manage workloads, hit SLAs, and maintain accuracy with full accountability for team results.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">You lead the team</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> – Coach Specialists, handle complex work, and ensure consistent quality and productivity.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">You use data to stay ahead </strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">– Track KPIs, identify trends early, and adjust coverage or workflows as needed.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">You manage vendor performance</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> – Maintain a reliable process server network and address gaps and quality issues quickly.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">You own escalations</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> – Resolve high-stakes client issues and partner cross-functionally when needed.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">You improve operations</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> – Identify inefficiencies and refine processes to scale performance.</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">You'll crush this role if you have 5+ years of experience in high-volume service of process, with deep expertise throughout California and a strong understanding of its rules of civil procedure. You have a proven track record of leading a service of process dispatching or fulfillment team — you know what it takes to build accountability, develop people, and drive results through others. You're comfortable tracking and reporting on KPIs and you've used that data to coach your team and close performance gaps. You're also experienced with platforms like LegalConnect, ServeManager, GreenFiling, or similar SOP and e-filing tools.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Application Information</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Steno is an equal opportunity employer; we do not discriminate on the basis of characteristics protected by law. Employment decisions are based on qualifications, merit, and business needs.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Applicants needing special assistance or accommodations for interviews or website access should contact us at [email protected].</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Information provided to Steno, such as professional credentials and skills, educational and work history, the results of technical skills assessments or working exercises, and other information included in an application, is collected, analyzed, and stored in our system.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Steno personnel will always have a steno.com email or contact you via Rippling Recruiting. Background checks are only conducted after an offer is extended. If you haven't received an expected communication, check your spam.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Steno uses AI-assisted tools for this role to identify and prioritize candidates whose experience aligns with the role. All hiring decisions are made by our People team.</span></li></ul>",
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