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Service of Process Team Lead

Steno · Remote (United States), United States · Remote · Active · Rippling ATS

Job facts

FieldValue
CompanySteno
TitleService of Process Team Lead
Normalized title-
Department / teamLitigation Support
LocationUnited States
Work modelRemote / Remote
Employment typeFull Time
Salary-
Statusactive
ATS providerRippling ATS
Posted / first seen2026-04-30 / 2026-05-29
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from Steno.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Rippling ATS.Open
Provider filtered searchThe same provider as a filtered job collection.Open
Department jobsActive postings in Litigation Support.Open
Work model jobsActive Remote postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanySteno
Sourcecbe19d08-29f8-45f9-ae61-2593477b5222
ATS providerRippling ATS

Description

company Service of Process Team Lead / Remote Competitive Compensation + Premium Medical, Dental & Vision Coverage Why You Should Choose Steno Wins together – Equity options included. When Steno grows, you grow. Invests in you – Low-cost Medical, Dental, & Vision Coverage with wellness and mental health benefits available to employees and families — well above industry benchmarks. Constantly innovates with technology at our core – We are a modern organization solving real problems in an industry that needs a revolutionary approach. Emphasizes values - be highly reliable, constantly innovate, and operate with a hospitality mindset. Remote-first – with flexible PTO, home office setup stipend, and a monthly internet/phone offset. Competitive salary of $70,500 – $87,500 – reflects your impact on Steno's litigation support operations and client outcomes. role Why the Litigation Support Team at Steno Is Different You own market performance – Manage workloads, hit SLAs, and maintain accuracy with full accountability for team results. You lead the team – Coach Specialists, handle complex work, and ensure consistent quality and productivity. You use data to stay ahead – Track KPIs, identify trends early, and adjust coverage or workflows as needed. You manage vendor performance – Maintain a reliable process server network and address gaps and quality issues quickly. You own escalations – Resolve high-stakes client issues and partner cross-functionally when needed. You improve operations – Identify inefficiencies and refine processes to scale performance. You'll crush this role if you have 5+ years of experience in high-volume service of process, with deep expertise throughout California and a strong understanding of its rules of civil procedure. You have a proven track record of leading a service of process dispatching or fulfillment team — you know what it takes to build accountability, develop people, and drive results through others. You're comfortable tracking and reporting on KPIs and you've used that data to coach your team and close performance gaps. You're also experienced with platforms like LegalConnect, ServeManager, GreenFiling, or similar SOP and e-filing tools. Application Information Steno is an equal opportunity employer; we do not discriminate on the basis of characteristics protected by law. Employment decisions are based on qualifications, merit, and business needs. Applicants needing special assistance or accommodations for interviews or website access should contact us at [email protected]. Information provided to Steno, such as professional credentials and skills, educational and work history, the results of technical skills assessments or working exercises, and other information included in an application, is collected, analyzed, and stored in our system. Steno personnel will always have a steno.com email or contact you via Rippling Recruiting. Background checks are only conducted after an offer is extended. If you haven't received an expected communication, check your spam. Steno uses AI-assisted tools for this role to identify and prioritize candidates whose experience aligns with the role. All hiring decisions are made by our People team.

Full job record

Job IDd21a7a503aaedd8d42d16c534fda3eeb741b5012
Org ID2852213e-6346-4ee5-b182-0db72ba5c07c
Source IDcbe19d08-29f8-45f9-ae61-2593477b5222
Board IDcbe19d08-29f8-45f9-ae61-2593477b5222
Providerrippling
Provider Job Keyc4f5bf48-8827-4955-ac6a-52ae1452c807
TitleService of Process Team Lead
Normalized Title
Statusactive
Activeyes
Location TextRemote (United States), United States
DepartmentLitigation Support
Team
Employment Typefull_time
Workplace Typeremote
Remote Policyremote
CountryUnited States
Region
City
Salary Raw
Salary Min
Salary Max
Salary Currency
Salary Period
Source URLhttps://ats.rippling.com/steno-careers-page/jobs/c4f5bf48-8827-4955-ac6a-52ae1452c807
Apply URLhttps://ats.rippling.com/steno-careers-page/jobs/c4f5bf48-8827-4955-ac6a-52ae1452c807
First Seen At2026-05-29 07:12:32Z
Last Seen At2026-06-06 08:45:35Z
Last Checked At2026-06-06 08:45:35Z
Last Changed At2026-06-06 08:45:35Z
Inactive At
Source Posted At2026-04-30 04:56:46Z
Source Updated At
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Event Fields
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You have a proven track record of leading a service of process dispatching or fulfillment team — you know what it takes to build accountability, develop people, and drive results through others. You're comfortable tracking and reporting on KPIs and you've used that data to coach your team and close performance gaps. You're also experienced with platforms like LegalConnect, ServeManager, GreenFiling, or similar SOP and e-filing tools.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Application Information</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Steno is an equal opportunity employer; we do not discriminate on the basis of characteristics protected by law. Employment decisions are based on qualifications, merit, and business needs.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Applicants needing special assistance or accommodations for interviews or website access should contact us at [email protected].</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Information provided to Steno, such as professional credentials and skills, educational and work history, the results of technical skills assessments or working exercises, and other information included in an application, is collected, analyzed, and stored in our system.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Steno personnel will always have a steno.com email or contact you via Rippling Recruiting. Background checks are only conducted after an offer is extended. If you haven't received an expected communication, check your spam.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Steno uses AI-assisted tools for this role to identify and prioritize candidates whose experience aligns with the role. All hiring decisions are made by our People team.</span></li></ul>",
      "company": "<meta><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Service of Process Team Lead</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> / Remote</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Competitive Compensation + Premium Medical, Dental &amp; Vision Coverage</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Why You Should Choose Steno</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Wins together </strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">– Equity options included. When Steno grows, you grow.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Invests in you </strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">– Low-cost Medical, Dental, &amp; Vision Coverage with wellness and mental health benefits available to employees and families — well above industry benchmarks.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Constantly innovates with technology at our core</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> – We are a modern organization solving real problems in an industry that needs a revolutionary approach.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Emphasizes values</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> - be highly reliable, constantly innovate, and operate with a hospitality mindset.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Remote-first</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> – with flexible PTO, home office setup stipend, and a monthly internet/phone offset.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Competitive salary of $70,500 – $87,500</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> – reflects your impact on Steno's litigation support operations and client outcomes.</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br><br></p>"
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