Home › Companies › 035AFA719B5CF23124E6D8BD4BDC6D95 › Customer Service Representative - Weyers Cave, VA
Customer Service Representative - Weyers Cave, VA
035AFA719B5CF23124E6D8BD4BDC6D95 · Weyers Cave, VA 24486; 90 Packaging Drive, Weyers Cave, VA, 24486, USA · Active · Paycom ATS
Job facts
| Field | Value |
|---|---|
| Company | 035AFA719B5CF23124E6D8BD4BDC6D95 |
| Title | Customer Service Representative - Weyers Cave, VA |
| Normalized title | - |
| Department / team | - |
| Location | Weyers Cave, VA, United States |
| Work model | - |
| Employment type | - |
| Salary | - |
| Status | active |
| ATS provider | Paycom ATS |
| Posted / first seen | 2026-04-01 / 2026-05-31 |
| Changed / last seen | 2026-05-31 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from 035AFA719B5CF23124E6D8BD4BDC6D95. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Paycom ATS. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Weyers Cave. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | 035AFA719B5CF23124E6D8BD4BDC6D95 |
| Source | b2df63af-3992-4aff-815e-31b05d55a9e3 |
| ATS provider | Paycom ATS |
Description
Description
Mission of the Role (What you will be doing):
The Customer Service Representative provides a consistent, high-quality customer experience and models exceptional service in all
they do to create lasting partnerships by putting customers first. The CSR is the relationship and communication link between the
customer, sales, and operations and proactively serves as a critical point of contact for order management, service, and support,
problem-solving and relevant project information for their internal and external customers.
The CSR is a highly valued team member that works with the sales team and acts as an advocate of SupplyOne values, services and
capabilities to provide complete solutions and the full breadth of core product categories to meet and exceed sales growth targets.
Key Duties & Accountabilities (Primary responsibilities & quantifiable measurements):
Process and confirm orders and/or communicate what needs to be ordered, the day they are received
Generate standard quotes within 24 - 48 hours of receipt
Answer phones by the 3rd ring, and all emails by the end of each day
Build, maintain, and keep price lists current to protect and maintain GP margins
Build accurate specs and inventory items within 24-48 hours
Resolve customer problems and elevate issues immediately to an acceptable, timely and appropriate resolution
Monitor customer min/max, open orders, back orders and inventory levels alerting customers immediately to changes to deliver on time, in full and in spec (DIFOTIS)
Must frequently use independent discretion, judgment and decision making skills to achieve quality and performance standards
Serve as liaison with sales, purchasing, design, manufacturing and shipping
Essential Functions (Essential/secondary functions that support the primary responsibilities):
Prepare proposals and miscellaneous correspondence
Maintain thorough customer records
Monitor and resolve slow payment issues
Assist with slow moving inventory
Expedite material based on customer needs
Qualifications
Educational/Training Requirements/Experience (What your background should look like)
High School diploma/GED
Experience in a customer service role preferred
Minimum Skills, Knowledge & Ability Requirements
Strong organizational skills; ability to prioritize tasks
Demonstrated initiative in personal professional development
Basic arithmetic including gross profit calculations
Attention to detail and accuracy
Proficiency in Microsoft Office including Excel, Word, PowerPoint and Outlook
Ability to communicate effectively in writing, verbally over the phone, and in person, at our own site and at customer or 3rd party sites
Maintain regular and punctual attendance
The final base pay offered to the successful candidate will be determined by factors such as work location, job-related skills, qualifications, experience, responsibilities, and relevant education and training. In addition to our compensation, we offer a comprehensive benefits package including the following:
Bonus based on company performance
Medical, dental, and vision insurance
401(k) retirement savings plan with company match
Paid time off (including vacation, company holidays, and parental leave)
Employee Assistance Program (EAP)
Other benefits such as life insurance, disability coverage, and wellness programs
Full job record
| Job ID | d1ff10f637265735cb436122a4b213e4eb12bb4f |
| Org ID | afe019f9-384f-4a01-bb33-0faf8ad6318f |
| Source ID | b2df63af-3992-4aff-815e-31b05d55a9e3 |
| Board ID | b2df63af-3992-4aff-815e-31b05d55a9e3 |
| Provider | paycom |
| Provider Job Key | 243698 |
| Title | Customer Service Representative - Weyers Cave, VA |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Weyers Cave, VA 24486; 90 Packaging Drive, Weyers Cave, VA, 24486, USA |
| Department | — |
| Team | — |
| Employment Type | — |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | VA |
| City | Weyers Cave |
| Salary Raw | Description Mission of the Role (What you will be doing): The Customer Service Representative provides a consistent, high-quality customer experience and models exceptional service in all they do to create lasting partnerships by putting customers first. The CSR is the relationship and communication link between the customer, sales, and operations and proactively serves as a critical point of contact for order management, service, and support, problem-solving and relevant project information for their internal and external customers. The CSR is a highly valued team member that works with the sales team and acts as an advocate of SupplyOne values, services and capabilities to provide complete solutions and the full breadth of core product categories to meet and exceed sales growth targets. Key Duties & Accountabilities (Primary responsibilities & quantifiable measurements): Process and confirm orders and/or communicate what needs to be ordered, the day they are received Generate standard quotes within 24 - 48 hours of receipt Answer phones by the 3rd ring, and all emails by the end of each day Build, maintain, and keep price lists current to protect and maintain GP margins Build accurate specs and inventory items within 24-48 hours Resolve customer problems and elevate issues immediately to an acceptable, timely and appropriate resolution Monitor customer min/max, open orders, back orders and inventory levels alerting customers immediately to changes to deliver on time, in full and in spec (DIFOTIS) Must frequently use independent discretion, judgment and decision making skills to achieve quality and performance standards Serve as liaison with sales, purchasing, design, manufacturing and shipping Essential Functions (Essential/secondary functions that support the primary responsibilities): Prepare proposals and miscellaneous correspondence Maintain thorough customer records Monitor and resolve slow payment issues Assist with slow moving inventory Expedite material based on customer needs Qualifications Educational/Training Requirements/Experience (What your background should look like) High School diploma/GED Experience in a customer service role preferred Minimum Skills, Knowledge & Ability Requirements Strong organizational skills; ability to prioritize tasks Demonstrated initiative in personal professional development Basic arithmetic including gross profit calculations Attention to detail and accuracy Proficiency in Microsoft Office including Excel, Word, PowerPoint and Outlook Ability to communicate effectively in writing, verbally over the phone, and in person, at our own site and at customer or 3rd party sites Maintain regular and punctual attendance The final base pay offered to the successful candidate will be determined by factors such as work location, job-related skills, qualifications, experience, responsibilities, and relevant education and training. In addition to our compensation, we offer a comprehensive benefits package including the following: Bonus based on company performance Medical, dental, and vision insurance 401(k) retirement savings plan with company match Paid time off (including vacation, company holidays, and parental leave) Employee Assistance Program (EAP) Other benefits such as life insurance, disability coverage, and wellness programs |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | day |
| Source URL | https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=243698&clientkey=035AFA719B5CF23124E6D8BD4BDC6D95 |
| Apply URL | https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=243698&clientkey=035AFA719B5CF23124E6D8BD4BDC6D95 |
| First Seen At | 2026-05-31 19:06:43Z |
| Last Seen At | 2026-06-06 09:56:09Z |
| Last Checked At | 2026-06-06 09:56:09Z |
| Last Changed At | 2026-05-31 19:06:43Z |
| Inactive At | — |
| Source Posted At | 2026-04-01 00:00:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=paycom/board=035AFA719B5CF23124E6D8BD4BDC6D95/date=2026-06-06/2026-06-06T09-56-07-141Z-cc8e644052491613df88c71f97c098347c2e95a5d3b95cfbf4a757b9a12951e1.json |
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