Insurance Operations & Underwriting Lead

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  "active_status": "active"
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  "language": "en",
  "location": {
    "raw": "Pudong, Shanghai, 200120, China",
    "city": "Pudong",
    "region": "Shanghai",
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  "inferred_at": "2026-06-06T10:25:54.012Z",
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{
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    "id": "584",
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    "location": {
      "city": "Pudong",
      "state": "Shanghai"
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    "departmentId": "18579",
    "locationType": "2",
    "jobOpeningName": "Insurance Operations & Underwriting Lead",
    "departmentLabel": "Claims Asia",
    "employmentStatusLabel": "Full-Time"
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    "location": {
      "city": "Pudong",
      "state": "Shanghai",
      "postalCode": "200120",
      "addressCountry": "China"
    },
    "datePosted": "2026-05-05",
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    "description": "<p><span style=\"font-size: 12pt\">For over 30 years, APRIL International has specialised in providing innovative international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses worldwide. With teams operating across Asia, Europe, and the Americas, we are committed to ensuring our members have access to the best care, no matter where they are.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">As part of the APRIL Group, an insurance specialist with <span style=\"color: inherit\">3,000</span> staff members in <span style=\"color: inherit\">20</span> countries, we are dedicated to simplifying insurance and delivering exceptional customer experiences.</span><br></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"color: rgb(34, 34, 34)\">To sustain the company's growth and expand our services, we are currently looking for <span style=\"color: rgb(94, 190, 42); font-weight: bold\">Insurance Operations &amp; Underwriting Lead</span></span></span></p>\n<p><br><span style=\"font-size: 12pt\"><span style=\"color: rgb(255, 192, 0); font-size: 12pt; font-weight: bold\">Role Purpose:</span></span></p>\n<p><span style=\"font-size: 12pt\">This role is responsible for the end-to-end delivery of insurance operations in China, covering Underwriting, Policy Management, Claims Handling, and Customer Service. The position requires a hands-on, multifunction profile able to ensure operational quality, regulatory compliance, and service excellence in a developing or transitioning market.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(255, 192, 0); font-size: 12pt; font-weight: bold\">Key Responsibilities:</span></p>\n<p><span style=\"font-size: 12pt\">1. Underwriting Support &amp; Risk Assessment</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Perform and oversee underwriting activities in line with delegated authority and regional underwriting guidelines</span></li>\n<li><span style=\"font-size: 12pt\">Review risks, policy terms, benefits structures, exclusions, and pricing inputs</span></li>\n<li><span style=\"font-size: 12pt\">Act as the operational interface between local teams and regional underwriting/insurer partners</span></li>\n<li><span style=\"font-size: 12pt\">Ensure underwriting decisions are properly documented and auditable</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-size: 12pt\">2. Policy Management &amp; Administration</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Manage the full policy lifecycle: onboarding, issuance, endorsements, renewals, and cancellations</span></li>\n<li><span style=\"font-size: 12pt\">Ensure accuracy and timeliness of policy documentation and system records</span></li>\n<li><span style=\"font-size: 12pt\">Coordinate with brokers, insurers, and internal stakeholders on policy changes</span></li>\n<li><span style=\"font-size: 12pt\">Identify and correct data quality or process gaps impacting policy administration</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">3. Claims Handling &amp; Oversight</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Manage day-to-day claims handling, from first notification to settlement</span></li>\n<li><span style=\"font-size: 12pt\">Ensure claims are assessed in line with policy terms, SLAs, and local regulations</span></li>\n<li><span style=\"font-size: 12pt\">Act as escalation point for complex, high-value, or sensitive claims</span></li>\n<li><span style=\"font-size: 12pt\">Monitor turnaround times, leakage risks, and claimant experience</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">4. Customer Service &amp; Service Quality</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Act as senior point of contact for key corporate and individual clients</span></li>\n<li><span style=\"font-size: 12pt\">Ensure consistent, professional, and timely responses across all touchpoints</span></li>\n<li><span style=\"font-size: 12pt\">Handle service escalations and complaints, including root-cause analysis</span></li>\n<li><span style=\"font-size: 12pt\">Drive a client-outcome-focused service culture across operations</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">5. Compliance, Controls &amp; Market Practices</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Ensure compliance with local regulatory, insurer, and internal governance requirements</span></li>\n<li><span style=\"font-size: 12pt\">Maintain operational controls across underwriting, policies, and claims</span></li>\n<li><span style=\"font-size: 12pt\">Support audits, insurer reviews, and internal compliance checks</span></li>\n<li><span style=\"font-size: 12pt\">Keep abreast of regulatory and market practice changes impacting operations</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">6. Continuous Improvement &amp; Cross-Functional Support</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Identify and implement process simplifications and efficiency improvements</span></li>\n<li><span style=\"font-size: 12pt\">Support regional initiatives such as system enhancements, reporting upgrades, and standardisation</span></li>\n<li><span style=\"font-size: 12pt\">Contribute to operating model evolution as the China business scales</span></li>\n<li><span style=\"font-size: 12pt\">Provide ad-hoc operational or project support as required</span></li>\n</ul>\n<p><span style=\"color: rgb(255, 192, 0); font-size: 12pt; font-weight: bold\"><br>Qualifications and Experience:</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Solid experience across multiple insurance functions (underwriting, policy admin, claims, or operations)</span></li>\n<li><span style=\"font-size: 12pt\">Prior exposure to health insurance / IPMI / employee benefits strongly preferred</span></li>\n<li><span style=\"font-size: 12pt\">Strong understanding of insurance policy structures and claims adjudication</span></li>\n<li><span style=\"font-size: 12pt\">Ability to operate hands-on, independently, and with limited local support</span></li>\n<li><span style=\"font-size: 12pt\">High attention to detail and strong ownership mindset</span></li>\n<li><span style=\"font-size: 12pt\">Comfortable interfacing with insurers, brokers, providers, and internal stakeholders</span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"><br></span></p>\n<p><span style=\"color: rgb(255, 192, 0); font-size: 12pt; font-weight: bold\">Key skills:</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Fluent Mandarin required; working English required</span></li>\n<li><span style=\"font-size: 12pt\">Experience with insurance administration and claims systems preferred</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><em><span>By submitting an application you indicate that you have read and accept the terms of the APRIL data privacy notice available at <a href=\"https://assets.april.fr/april-international/Documents/files-april-asia-privacy-notice-applicants.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">https://assets.april.fr/april-international/Documents/files-april-asia-privacy-notice-applicants.pdf</a> and the Bamboo HR LLC privacy policy available using the link at the bottom of this page.</span></em></span></p>",
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    "jobOpeningShareUrl": "https://aprilinternationalasia.bamboohr.com/careers/584",
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