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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p id=\"isPasted\"><br></p><p><span style=\"font-size: 12pt;\"><strong><span style=\"font-family: 'Century Gothic', sans-serif; color: #2f105e;\">ABOUT US:</span></strong></span></p><p><span style=\"font-size: 10pt; font-family: 'Century Gothic', sans-serif;\">Oklahoma&#39;s Credit Union has been happy to help Oklahomans for over 60 years. From the beginning, OKCU has sought to keep people economically independent by helping them learn to save and borrow responsibly. We have over half of a billion dollars in assets and employ over 135 people. OKCU offers branch access at over 91 locations across Oklahoma and over 5,000 locations nationwide. We serve over 46,000 people who enjoy benefits such as low or no fees on services, higher rates on deposits, and low rates on home or auto loans.</span></p><p><span style=\"font-size: 10pt; font-family: 'Century Gothic', sans-serif;\">At OKCU, we are happy to guide you through a comprehensive training program to find a career path that works for you. Experience a robust benefits package and have a little fun along the way.</span></p><p><br></p><p><span style=\"font-size: 12pt;\"><strong><span style=\"font-family: 'Century Gothic', sans-serif; color: #2f105e;\">ABOUT YOU:</span></strong></span></p><p><span style=\"font-size: 10pt; font-family: 'Century Gothic', sans-serif; color: #000000;\">You really care about helping people in your community. You are always thinking of ways to make your job or life easier. You are the kind of person who likes to be held accountable, you don&#39;t want to leave anyone hanging! You love helping people do more with their money. You enjoy a happy place to work.</span></p><p><span style=\"font-size: 10pt; font-family: 'Century Gothic', sans-serif; color: #000000;\">Join a community that puts people first, not profits. Want to learn more about who we are and what we&#39;re about? Take a look at what&#39;s important to us and hopefully it&#39;s important to you, too.</span></p><p><br></p><p style=\"line-height: normal;\"><strong><span style=\"font-size: 12pt; font-family: 'Century Gothic', sans-serif; color: #2f105e;\">VISIT:</span></strong></p><ul><li style=\"line-height: normal;\"><span style=\"font-size: 10pt; color: #000000;\"><span style=\"font-family: 'Century Gothic', sans-serif;\">okcu.org</span></span></li><li style=\"line-height: normal;\"><span style=\"font-size: 10pt; color: #000000;\"><span style=\"font-family: 'Century Gothic', sans-serif;\">facebook.com/OklahomasCU</span></span></li><li style=\"line-height: normal;\"><span style=\"font-size: 10pt; color: #000000;\"><span style=\"font-family: 'Century Gothic', sans-serif;\">instagram.com/oklahomascreditunion</span></span></li><li style=\"line-height: normal;\"><span style=\"font-size: 10pt; color: #000000;\"><span style=\"font-family: 'Century Gothic', sans-serif;\">linkedin.com/company/oklahomascu</span></span></li><li style=\"line-height: normal;\"><span style=\"font-size: 10pt; color: #000000;\"><span style=\"font-family: 'Century Gothic', sans-serif;\">twitter.com/OklahomasCU</span></span></li><li style=\"line-height: normal;\"><span style=\"font-size: 10pt; color: #000000;\"><span style=\"font-family: 'Century Gothic', sans-serif;\">youtube.com/user/MyOECU</span></span></li></ul><p><span style=\"font-size: 14px;\"><strong><span style='font-family: \"Century Gothic\", sans-serif; color: rgb(47, 16, 94);'>This position is located in our phone center at our Capitol Branch, 3001 N Lincoln Blvd, OKC 73105.</span></strong></span></p><p><br></p><p style=\"line-height: normal;\"><span style=\"font-size: 12pt;\"><strong><span style=\"font-family: 'Century Gothic', sans-serif; color: #2f105e;\">ESSENTIAL FUNCTIONS:</span></strong></span></p><ul><li><span style=\"font-size: 10pt; font-family: 'Century Gothic', sans-serif;\">Provide outstanding member service and contribute to overall team effort.</span></li><li><span style=\"font-size: 10pt; font-family: 'Century Gothic', sans-serif;\">Fully understand and actively assist members in using credit union products and services.</span></li><li><span style=\"font-size: 10pt; font-family: 'Century Gothic', sans-serif;\">Assist members on the phone, in live chat or by email with general account inquires and credit union information.</span></li><li><span style=\"font-size: 10pt; font-family: 'Century Gothic', sans-serif; color: #000000;\">Assist members with account-related requests and research, such as funds transfers, stop payments, inquiries about credit union deposit products and service charges, debit card usage and limits, accounts transactions, funds availability, and check verification requests by third parties</span><span style=\"font-size: 10pt; font-family: 'Century Gothic', sans-serif;\">.</span></li><li><span style=\"font-size: 10pt; font-family: 'Century Gothic', sans-serif;\">Troubleshoot member remote access channels and assist members with online banking, bill pay, and mobile deposit.</span></li><li><span style=\"font-size: 10pt; font-family: 'Century Gothic', sans-serif; color: #000000;\">Research and resolve member problems, acting as the member liaison between other departments when necessary.</span></li><li><span style=\"font-size: 10pt; font-family: 'Century Gothic', sans-serif;\">Answer basic member inquiries regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations and member privacy policies.</span></li><li><span style=\"font-size: 10pt; font-family: 'Century Gothic', sans-serif; color: #000000;\">Perform member requested research, including printing statements and check copies;</span><span style=\"font-size: 10pt; font-family: 'Century Gothic', sans-serif;\">&nbsp;send documents to members to obtain signatures via secure email.</span></li><li><span style=\"font-size: 10pt; font-family: 'Century Gothic', sans-serif;\">Review daily, weekly and monthly reports as assigned; including money on deposit, inactive accounts, zero balance loans, large check deposits and referral reports.</span></li><li><span style=\"font-size: 10pt; font-family: 'Century Gothic', sans-serif;\">Assist Credit Union Shared Branches with Currency Transaction Reports, submit verifications of insurance, distribute incoming faxes, and review returned mail.</span></li><li><span style=\"font-size: 10pt; font-family: 'Century Gothic', sans-serif;\">Ensure confidentiality regarding member transactions and information.</span></li><li><span style=\"font-size: 10pt; line-height: 107%; font-family: 'Century Gothic', sans-serif;\">Ensure actions are compliant with all credit union policies and procedures.</span></li></ul><p style=\"line-height: normal;\"><span style=\"font-size: 12pt;\"><strong><span style=\"font-family: 'Century Gothic', sans-serif; color: #2f105e;\">EDUCATION AND EXPERIENCE:</span></strong></span></p><ul><li style=\"color: #000000; line-height: normal;\"><span style=\"font-size: 10pt; font-family: 'Century Gothic', sans-serif;\">High school diploma or equivalent.</span></li><li style=\"color: #000000; line-height: normal;\"><span style=\"font-size: 10pt; font-family: 'Century Gothic', sans-serif;\">Six months of customer service experience.</span></li><li style=\"color: #000000; line-height: normal;\"><span style=\"font-size: 10pt; font-family: 'Century Gothic', sans-serif;\">Experience in a call center environment is preferred.</span></li><li style=\"color: #000000; line-height: normal;\"><span style=\"font-size: 10pt; font-family: 'Century Gothic', sans-serif;\">Multi-lingual capabilities to include Spanish are a plus.</span></li></ul><p style=\"line-height: normal;\"><span style=\"font-size: 12pt;\"><strong><span style=\"font-family: 'Century Gothic', sans-serif; color: #2f105e;\">BENEFITS FOR FULL-TIME EMPLOYEES:</span></strong></span></p><ul><li style=\"color: #000000; line-height: normal;\"><span style=\"font-size: 10pt; font-family: 'Century Gothic', sans-serif;\">Employee medical coverage 90% paid by OKCU</span></li><li style=\"color: #000000; line-height: normal;\"><span style=\"font-size: 10pt; font-family: 'Century Gothic', sans-serif;\">Employee dental, vision and life insurance paid by OKCU</span></li><li style=\"color: #000000; line-height: normal;\"><span style=\"font-size: 10pt; font-family: 'Century Gothic', sans-serif;\">Tuition reimbursement program</span></li></ul><p style=\"line-height: normal;\"><span style=\"font-size: 12pt;\"><strong><span style=\"font-family: 'Century Gothic', sans-serif; color: #2f105e;\">BENEFITS FOR ALL ELIGIBLE EMPLOYEES:</span></strong></span></p><ul><li style=\"color: #000000; line-height: normal;\"><span style=\"font-size: 10pt; font-family: 'Century Gothic', sans-serif;\">401(k) contribution match of up to 3%, plus additional profit-sharing match of 3%</span></li><li style=\"color: #000000; line-height: normal;\"><span style=\"font-size: 10pt; font-family: 'Century Gothic', sans-serif;\">Volunteer opportunities to serve the community</span></li><li style=\"color: #000000; line-height: normal;\"><span style=\"font-size: 10pt; font-family: 'Century Gothic', sans-serif;\">Gym membership reimbursement</span></li><li style=\"color: #000000; line-height: normal;\"><span style=\"font-size: 10pt; font-family: 'Century Gothic', sans-serif;\">Comprehensive training opportunities</span></li><li style=\"color: #000000; line-height: normal;\"><span style=\"font-size: 10pt; font-family: 'Century Gothic', sans-serif;\">And much more</span></li></ul><p style=\"line-height: normal;\"><span style=\"font-size: 14px;\"><strong><span style='font-family: \"Century Gothic\", sans-serif; color: rgb(47, 16, 94);'>Oklahoma&#39;s Credit Union is an EEO/AAP employer.</span></strong></span></p><p><br></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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