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    "requisitionDescription": "<div><p><a href=\"https://goodwillsolac-my.sharepoint.com/:x:/g/personal/tlui_goodwillsolac_org/EYnSidVV5TpGoVXGgdUkTyEBkl2tn49KHwi8q0KZoHGplQ?e=kjiKUF\" class=\"fr-file\" target=\"_blank\" rel=\"noopener noreferrer\">400 Store Manager.xlsx</a></p><p style='margin:0in;font-size:19px;font-family:\"Times New Roman\",serif;text-align:center;' id=\"isPasted\"><strong><u><span style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 24px;'>Store Manager</span></u></strong></p><p style='margin:0in;font-size:19px;font-family:\"Times New Roman\",serif;text-align:center;'><br></p><p style='margin:0in;font-size:19px;font-family:\"Times New Roman\",serif;'><span style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 24px;'><strong><u>Summary Description</u></strong><strong><u>:</u></strong></span></p><p style='margin:0in;font-size:19px;font-family:\"Times New Roman\",serif;'><span style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 24px;'>To oversee the overall daily operations of assigned retail stores, including ensuring efficiency and profitability. Reports to Assistant Sales Director (ASD) and Vice President of Sales, Operations, &amp; Marketing if ASD is out.</span></p><p style='margin:0in;font-size:19px;font-family:\"Times New Roman\",serif;'><span style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 24px;'>&nbsp;</span></p><p style='margin:0in;font-size:19px;font-family:\"Times New Roman\",serif;'><span style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 24px;'><strong><u>Exemplary Duties / Responsibilities:</u></strong></span></p><ul style=\"list-style-type: disc;\"><li style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 24px;'>The Store Manager is responsible for the assigned store&#39;s daily sales and operational success.&nbsp;</li><li style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 24px;'>Must ensure high levels of customer satisfaction through excellent service leadership and employee training.</li><li style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 24px;'>Accountable for meeting and/or exceeding sales goals by training, motivating, mentoring, and providing feedback to sales staff.</li><li style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 24px;'>Responsible for submitting and maintaining all records necessary in daily operations. &nbsp;&nbsp;</li><li style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 24px;'>Responsible for ordering merchandise and store supplies. &nbsp;</li><li style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 24px;'>Responsible for maintaining the store in an orderly fashion, rotating products in a timely manner, and overseeing the production and pricing of merchandise. &nbsp;</li><li style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 24px;'>Controls inventory to maximize revenue and return on product. &nbsp;</li><li style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 24px;'>Maintains correct inventory of new goods as required. &nbsp;</li><li style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 24px;'>Supervises and cross-trains all store personnel, including new employees, in all areas of the store. &nbsp;</li><li style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 24px;'>Responsible for maintaining all safety, cleanliness, merchandising, and display standards.&nbsp;</li><li style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 24px;'>Reports safety hazards and all accidents to Assistant Sales Director or Retail District Manager and Risk Management Specialist IMMEDIATELY. &nbsp;</li><li style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 24px;'>Accountable for oversight of incoming and outgoing deliveries. &nbsp;</li><li style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 24px;'>Answers to phone or electronic inquiries. &nbsp;</li><li style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 24px;'>Responsible for ensuring a high level of service and donor appreciation. &nbsp;</li><li style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 24px;'>Ensures all employees adhere to current Goodwill policies and procedures.&nbsp;</li><li style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 24px;'>Responsible for hiring, training, and managing staff.</li><li style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 24px;'>Flexibility to float, cover, and support other stores as needed.</li><li style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 24px;'>Perform other duties as required.</li><li style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 24px;'>Attend retail and safety meetings as required.&nbsp;</li><li style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 24px;'>Accountable for scheduling within payroll budgets and processing of approving payroll timecards.&nbsp;</li></ul><p style='margin:0in;font-size:19px;font-family:\"Times New Roman\",serif;'><br></p><p style='margin:0in;font-size:19px;font-family:\"Times New Roman\",serif;'><span style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 24px;'><strong><u>Minimum Qualifications:</u></strong></span></p><p style='margin:0in;font-size:19px;font-family:\"Times New Roman\",serif;'><span style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 24px;'><strong><em>Education/Experience:</em></strong></span></p><ul style=\"list-style-type: disc;\"><li style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 24px;'>High School diploma or its equivalent.</li><li style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 24px;'>Three to five years&rsquo; experience in retail sales with two to three years supervisory experience. &nbsp;Prior experience in thrift retail or consignment industry preferred.</li><li style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 24px;'>Positive work history.</li></ul><p style='margin:0in;font-size:19px;font-family:\"Times New Roman\",serif;'><span style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 24px;'><strong><em>Knowledge &amp; Skills:</em></strong></span></p><ul style=\"list-style-type: disc;\"><li style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 24px;'>Mathematical skills. &nbsp;&nbsp;</li><li style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 24px;'>Proficient user of MS Office (MS Excel in particular) and basic computer functions</li><li style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 24px;'>Ability to read and write and understand basic math. Able to create and analyze reports, spreadsheets, and sales statistics.&nbsp;</li><li style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 24px;'>Ability to understand complex and simple instructions.&nbsp;</li><li style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 24px;'>Ability to handle customers effectively. &nbsp;</li><li style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 24px;'>Ability to meet deadlines and respond to special needs.&nbsp;</li><li style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 24px;'>Ability to work a flexible schedule, including evenings, weekends, and Holidays.</li><li style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 24px;'>Ability to read and write.</li><li style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 24px;'>Ability to understand complex instructions.</li><li style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 24px;'>Knowledge of retail and supervision of others.</li><li style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 24px;'>Outstanding problem-solving and multi-tasking skills.&nbsp;</li><li style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 24px;'>Highly organized. &nbsp;</li><li style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 24px;'>Cooperation with the Manager, store personnel, direct supervisor, and Division Directors. &nbsp;</li><li style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 24px;'>Ability to supervise, direct, motivate, and discipline staff as necessary.</li><li style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 24px;'>Ability to work with the public; strong interpersonal and mediation skills required. &nbsp;&nbsp;</li><li style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 24px;'>Ability to work with minimum supervision.</li><li style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 24px;'>Use of cash register, calculator/10 key, and phones. &nbsp;</li><li style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 24px;'>Good record-keeping practices. &nbsp;</li><li style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 24px;'>Effective production methods. &nbsp;</li><li style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 24px;'>Ability to accurately complete sales reports. &nbsp;</li><li style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 24px;'>Able to lift, carry, push, and pull at least 50 lbs.</li><li style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 24px;'>Ability to write and respond to e-mails.</li></ul><p style='margin:0in;font-size:19px;font-family:\"Times New Roman\",serif;'><span style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 24px;'><strong>&nbsp;</strong></span></p><p style='margin:0in;font-size:19px;font-family:\"Times New Roman\",serif;'><span style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 24px;'><strong><u>Core Competencies:</u></strong></span></p><p style='margin:0in;font-size:19px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 24px;'>To perform the job successfully an individual should demonstrate the following competencies:</span></p><ul style=\"list-style-type: disc;\"><li style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 24px;'>Mission-Driven Leadership&nbsp;- Analyzes sales trends and adjusts strategy to exceed weekly and monthly revenue goals. Executes markdown strategies to increase sell-through on aging inventory. Prioritizes merchandise quality, pricing accuracy, and floor layout to boost average transaction size. Aligns staffing with peak traffic periods for sales efficiency.</li><li style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 24px;'>Retail Sales &amp; Profitability Optimization - Leads with integrity, modeling Goodwill&rsquo;s values of community, empowerment, and dignity through work. Communicates how daily work contributes to the mission, especially during team huddles and coaching. Represents Goodwill positively in the local community and donor relationships. Participates in mission-focused events or campaigns internally and externally.</li><li style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 24px;'>Donor &amp; Customer Engagement&nbsp;- Ensures timely rotation, tagging, and categorization of donated items per processing standards. Manages supply orders, store cleanliness, backroom organization, and stockroom safety. Regularly inspects store for visual merchandising compliance and loss prevention effectiveness. Oversees daily, weekly, and monthly checklists to ensure consistency.</li><li style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 24px;'>Operational Excellence - Provides consistent coaching, clear expectations, and regular performance feedback. Cross-trains staff for flexibility and coverage across functions (e.g., cashiering, sorting, donor intake). Fosters a collaborative culture that respects diversity and celebrates accomplishments. Manages scheduling within budget and ensures all timecards are accurate and approved on time.</li><li style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 24px;'>Staff Development &amp; Supervision&nbsp;- Ensures prompt, warm greetings and service consistency across team. Monitors donation site experience (speed, signage, thank-you engagement). Trains staff on donor appreciation techniques and local impact stories. Responds quickly to complaints or negative reviews, using them as teachable moments.</li><li style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 24px;'>Data-Driven Decision-Making&nbsp;- Uses point-of-sale and Excel-based reports to evaluate category performance. Adjusts floor layout, pricing, or staff deployment based on foot traffic and sales data. Tracks donation flow vs. sales conversion to optimize output. Generates insights from shrinkage or inventory variance reports to tighten controls.</li><li style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 24px;'>Adaptability &amp; Resilience - Adapts plans quickly when donation volume surges or staffing changes unexpectedly. Maintains a calm, encouraging demeanor during high-pressure retail periods. Identifies backup strategies for coverage, product movement, and customer flow issues. Coaches staff to stay mission-focused during change, challenges, or peak seasons.</li></ul><p style='margin:0in;font-size:19px;font-family:\"Times New Roman\",serif;font-weight:bold;text-align:justify;'><span style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 24px;'>&nbsp;</span></p><p style='margin:0in;font-size:19px;font-family:\"Times New Roman\",serif;font-weight:bold;text-align:justify;'><span style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 24px;'>This job specification should not be construed to imply that these requirements are the exclusive standard of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required by their supervisor.</span></p><p><br></p></div>\n",
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