Customer Relations Executive

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    "location": {
      "city": "Kingston",
      "state": "Surrey",
      "postalCode": "KT1 2AU",
      "addressCountry": "United Kingdom"
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    "datePosted": "2026-05-27",
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    "description": "<p><span style=\"font-family: Inter, sans-serif; font-size: 14pt\"><span style=\"font-weight: bold\">About Us </span> </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 14pt\"> </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 14pt\">At London Square, our success isn’t just about numbers – it’s about people, place and purpose. As a fast-growing developer focused on London, our mission is simple: to create places that reflect the capital at its best – dynamic, diverse and full of life. Over the past two years, we’ve brought more than £2bn of capital into London living - and we’re only getting started. We are part of Aldar, the UAE’s leading real estate developer, investor, and manager. Together, we are committed to creating world-class developments, anchored in high quality design, sustainability, and outstanding customer service.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 14pt\"> </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 14pt; font-weight: bold\">About the Role &amp; Team</span></p>\n<p><br></p>\n<p><span style=\"font-size: 14pt\">As a key member of the Sales team and reporting into the Regional Sales Manager, you will play a vital role in maintaining exemplar standards across London Square’s on-site marketing suites and show homes, spread across multiple developments within our portfolio. Based on-site, your primary responsibility will be to uphold an exceptional sales environment and deliver a seamless customer journey. </span></p>\n<p><br></p>\n<p><span style=\"font-size: 14pt\">Your role will focus on providing a world-class customer experience from the initial point of contact through to legal completion and handover, aiming to achieve a market-leading Net Promoter Score. Through effective communication with customers and agents, you will ensure a smooth, efficient process through to legal completion.</span><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 14pt\"><br></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 14pt\"><span style=\"font-weight: bold\">Key Responsibilities </span> </span></p>\n<p><span style=\"font-size: 14pt\"> </span></p>\n<ul>\n<li><span style=\"font-size: 14pt\">Progress sales from reservation to completion, liaising with buyers, solicitors, and stakeholders. </span></li>\n<li><span style=\"font-size: 14pt\">Build and nurture strong relationships with purchasers, delivering a bespoke service. </span></li>\n<li><span style=\"font-size: 14pt\">Manage CRM systems to track interactions and milestones, ensuring smooth communication. </span></li>\n<li><span style=\"font-size: 14pt\">Lead on all formal communication to customers during their journey including options and choices selections, pre-completion correspondence and home demonstration appointments alongside the Customer Service Managers. </span></li>\n<li><span style=\"font-size: 14pt\">Provide updates on build stages through newsletters and personalised communication. </span></li>\n<li><span style=\"font-size: 14pt\">Organise and attend buyer-focused events, offering a premium experience. </span></li>\n<li><span style=\"font-size: 14pt\">Respond promptly and professionally to queries, ensuring resolutions meet buyer expectations. </span></li>\n<li><span style=\"font-size: 14pt\">Work closely with the Development Team to ensure we’re delivering customer-focused schemes.  </span></li>\n<li><span style=\"font-size: 14pt\">Monitor and deliver an exemplary customer journey including Sales &amp; Marketing Suites, Show homes and customer experience.  </span></li>\n<li><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 14pt\"><span style=\"font-weight: bold\">Key Skills &amp; Experience:</span> </span></p>\n<p><span style=\"font-size: 14pt\"> </span></p>\n<ul>\n<li><span style=\"font-size: 14pt\">Empathy and Communication Skills: Able to understand and respond to customers' needs with empathy, fostering a positive customer experience. </span></li>\n<li><span style=\"font-size: 14pt\">Commitment to Service Quality: focused on delivering an exemplar standard of service that aligns with the company's vision for customer experience. </span></li>\n<li><span style=\"font-size: 14pt\">Detail-Oriented: Ensures that customer information, documents, and selections are accurately recorded and tracked. </span></li>\n<li><span style=\"font-size: 14pt\">Time Management: Capable of prioritizing tasks to ensure timely communication and project progression, especially around critical dates like legal completions. </span></li>\n<li><span style=\"font-size: 14pt\">Interpersonal Skills: Comfortable communicating with customers through various channels (phone, email, messaging apps) and maintaining a professional, friendly tone. </span></li>\n<li><span style=\"font-size: 14pt\">Knowledge of Housebuilding Processes: Understanding the stages from customer exchange to legal completion and handover. </span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 14pt\"><br></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 14pt\"><span style=\"font-weight: bold\">What’s in it for you?</span> </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 14pt\"> <br>Ensuring you have a work-life balance and stay healthy and happy is important to London Square. We offer the following core benefits.</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 14pt\">Competitive compensation package and discretionary bonus.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 14pt\">Group Pension Scheme and Life Insurance. </span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 14pt\">25 Days holiday plus bank holidays including a holiday trading scheme and long service days. </span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 14pt\"> </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 14pt\">In addition to these core benefits, we offer other benefits which may result in tax or money savings. Some of these include: </span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 14pt\">Mobile phone Allowance</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 14pt\">Dental Cover </span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 14pt\">Bupa Employee Assistance </span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 14pt\">Virtual GP Service </span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 14pt\">Salary sacrifice scheme for electric vehicles </span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 14pt\">Cycle to Work </span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 14pt\">Gym Membership corporate discounts </span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 14pt\">Health Cash Plan </span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 14pt\">Perkpal (shopping discounts) </span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 14pt\">Tech Scheme </span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 14pt\">Payroll Giving </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 14pt\">Free onsite gym (head office)</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 14pt\">Free breakfast &amp; lunch (head office)</span><br></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 14pt\">  </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 14pt; font-weight: bold\">Our Commitment</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 14pt\">Our success is driven by our people. We’re an energetic, entrepreneurial business where ideas are backed, responsibility comes early, and everyone plays a part in shaping what we build and how we work. As we grow, we’re looking for talented people who want to help make London a better place to live and who want to grow with us.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 14pt\"> </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 14pt\">London Square are proud to be an equal opportunities employer. If you require support as part of your application or require more information please email <a href=\"mailto:[email protected]\" target=\"_blank\" rel=\"noopener noreferrer\">[email protected]</a>. </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 14pt\"> </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 14pt\">At London Square, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success., We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve. <br></span><br><span style=\"font-family: Inter, sans-serif; font-size: 14pt\">As part of our commitment to personal data privacy, we want to share how we will use your application data. This data will be held in our system to process your application to this role, and to consider you for any future opportunities which match your experience. For further information, please review our privacy policy <a href=\"https://londonsquare.co.uk/privacy-policy-cookies\" target=\"_blank\" rel=\"noopener noreferrer\">Privacy Policy &amp; Cookies | London Square.</a> </span></p>",
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