Tech Support Agent

{
  "content_hash": "fb026d69eb323fd4c66e2db1b11db2da7f71b66c2a67071fd4974b377aee0f9c",
  "source_hash": "144d808b8d660ee66038f089595c9ca90b8840ae9c49cbadc40bb2c76bfe2c3b",
  "last_changed_at": "2026-05-31T19:06:57.307Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Elevator Controls Corporation - Sacramento, CA 95826; 6150 Warehouse Way, Sacramento, CA, 95826, USA",
    "city": "Sacramento",
    "region": "CA",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": 28,
  "salary_min": 26,
  "inferred_at": "2026-06-06T09:55:02.174Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Elevator Controls Corporation - Sacramento, CA 95826; 6150 Warehouse Way, Sacramento, CA, 95826, USA",
      "city": "Sacramento",
      "region": "CA",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": "hour",
  "workplace_type": null,
  "salary_currency": "USD"
}

{}

{
  "detail": {
    "city": "Sacramento",
    "jobId": 409589,
    "level": "Experienced",
    "endDate": "",
    "legalId": 101,
    "isHotJob": false,
    "jobShift": "Normal Business Hours",
    "jobTitle": "Tech Support Agent",
    "location": "Elevator Controls Corporation - Sacramento, CA 95826",
    "startDate": "",
    "clientCode": "0QE19",
    "remoteType": "",
    "description": "<div>\r\n<p paraeid=\"{3efa0f77-d6a8-47ec-82f7-b3f5b3c3283b}{3}\" paraid=\"862190483\"><strong>Technical Support Agent&nbsp;</strong></p>\r\n\r\n<p paraeid=\"{3efa0f77-d6a8-47ec-82f7-b3f5b3c3283b}{6}\" paraid=\"1828574535\"><strong>Full Time&nbsp;</strong></p>\r\n\r\n<p paraeid=\"{3efa0f77-d6a8-47ec-82f7-b3f5b3c3283b}{8}\" paraid=\"1193001047\"><strong>Sacramento, CA&nbsp;&nbsp;</strong></p>\r\n\r\n<p paraeid=\"{3efa0f77-d6a8-47ec-82f7-b3f5b3c3283b}{8}\" paraid=\"1193001047\">&nbsp;</p>\r\n\r\n<p paraeid=\"{3efa0f77-d6a8-47ec-82f7-b3f5b3c3283b}{10}\" paraid=\"1754388264\">If you are a forward-thinker interested in technical support, then keep reading! We are searching for a&nbsp;Technical Support Agent&nbsp;to join our Elevator Controls team at Vantage Elevation.&nbsp;&nbsp;&nbsp;</p>\r\n\r\n<p paraeid=\"{3efa0f77-d6a8-47ec-82f7-b3f5b3c3283b}{10}\" paraid=\"1754388264\">&nbsp;</p>\r\n\r\n<p paraeid=\"{3efa0f77-d6a8-47ec-82f7-b3f5b3c3283b}{12}\" paraid=\"460115983\"><strong>About Us</strong></p>\r\n\r\n<p paraeid=\"{3efa0f77-d6a8-47ec-82f7-b3f5b3c3283b}{12}\" paraid=\"460115983\">Vantage Elevation, LLC is North America&rsquo;s leading independent manufacturer of elevator components and systems. Vantage is&nbsp;comprised&nbsp;of eight business units including GAL Manufacturing; GAL Canada; Hollister Whitney; Elevator Controls;&nbsp;Courion; Bore-Max; Thames Valley Controls and Vertical Dimensions. Through its brands, Vantage supplies&nbsp;almost all&nbsp;electro-mechanical devices used in contemporary elevators. Founded in 1927, the Vantage group employs over 900 staff in multiple locations across the United States, Canada, and United Kingdom.&nbsp;&nbsp;</p>\r\n\r\n<p paraeid=\"{3efa0f77-d6a8-47ec-82f7-b3f5b3c3283b}{12}\" paraid=\"460115983\">&nbsp;</p>\r\n\r\n<p paraeid=\"{3efa0f77-d6a8-47ec-82f7-b3f5b3c3283b}{14}\" paraid=\"1290899673\"><strong>Requirements&nbsp;&nbsp;</strong></p>\r\n\r\n<p paraeid=\"{3efa0f77-d6a8-47ec-82f7-b3f5b3c3283b}{16}\" paraid=\"878332438\">We are searching for a candidate with:&nbsp;&nbsp;</p>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"1\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{3efa0f77-d6a8-47ec-82f7-b3f5b3c3283b}{18}\" paraid=\"2023844695\">AA or Technical Degree in Electronics (or equivalent work experience).&nbsp;&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"2\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{3efa0f77-d6a8-47ec-82f7-b3f5b3c3283b}{20}\" paraid=\"2124543649\">3-5 years of&nbsp;previous&nbsp;hands-on technical work experience in a customer support environment, preferably related to elevator systems.&nbsp;&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"3\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{3efa0f77-d6a8-47ec-82f7-b3f5b3c3283b}{22}\" paraid=\"394496926\">Spanish speaking preferred.&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"4\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{3efa0f77-d6a8-47ec-82f7-b3f5b3c3283b}{24}\" paraid=\"1432537383\">Must&nbsp;have&nbsp;basic&nbsp;understanding of&nbsp;electrical principles.&nbsp;&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"5\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{3efa0f77-d6a8-47ec-82f7-b3f5b3c3283b}{26}\" paraid=\"860824998\">Ability to read and interpret line diagrams and schematics.&nbsp;&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"6\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{3efa0f77-d6a8-47ec-82f7-b3f5b3c3283b}{28}\" paraid=\"708706005\">Ability to multi-task efficiently.&nbsp;&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"7\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{3efa0f77-d6a8-47ec-82f7-b3f5b3c3283b}{30}\" paraid=\"272726513\">Strong communication&nbsp;skills, verbal and written, including fluency in English.&nbsp;&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"8\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{3efa0f77-d6a8-47ec-82f7-b3f5b3c3283b}{32}\" paraid=\"1475518227\">Technical Support experience related to elevator systems&nbsp;a plus.&nbsp;&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"9\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{3efa0f77-d6a8-47ec-82f7-b3f5b3c3283b}{34}\" paraid=\"1175811603\">Good&nbsp;knowledge of elevator systems and control equipment and&nbsp;demonstrated&nbsp;expertise&nbsp;in troubleshooting a plus.&nbsp;&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"10\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{3efa0f77-d6a8-47ec-82f7-b3f5b3c3283b}{36}\" paraid=\"599148676\">Initiative and self-reliance.&nbsp;&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<p paraeid=\"{3efa0f77-d6a8-47ec-82f7-b3f5b3c3283b}{38}\" paraid=\"1979869506\">&nbsp;</p>\r\n\r\n<p paraeid=\"{3efa0f77-d6a8-47ec-82f7-b3f5b3c3283b}{38}\" paraid=\"1979869506\"><strong>Duties and Responsibilities&nbsp;&nbsp;</strong></p>\r\n\r\n<p paraeid=\"{3efa0f77-d6a8-47ec-82f7-b3f5b3c3283b}{40}\" paraid=\"1448269024\">A typical day may include:&nbsp;</p>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"1\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{3efa0f77-d6a8-47ec-82f7-b3f5b3c3283b}{42}\" paraid=\"895198903\">Work directly with customers to provide services and&nbsp;assists&nbsp;in resolving technical problems with EC control systems in any of the following areas &ndash;&nbsp;Delivery, Installation, Adjustment, Operation, Maintenance, Failure, Reconfiguration/modification, Upgrade &amp; Repair.&nbsp;&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"2\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{3efa0f77-d6a8-47ec-82f7-b3f5b3c3283b}{44}\" paraid=\"1287007813\">Requires use of discretion to effect&nbsp;timely&nbsp;solution of problems&nbsp;to ensure customer satisfaction,&nbsp;eliminate&nbsp;downtime, and prevent cost overruns.&nbsp;&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"3\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{3efa0f77-d6a8-47ec-82f7-b3f5b3c3283b}{47}\" paraid=\"103556790\">Analyze and verify proper operation of elevator control options to meet customer needs, safety/code&nbsp;requirements&nbsp;and company standards.&nbsp;&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"4\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{3efa0f77-d6a8-47ec-82f7-b3f5b3c3283b}{49}\" paraid=\"2111588848\">Effectively articulate necessary technical information to customers in a simple and concise manner over the telephone or via e-mail.&nbsp;&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"5\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{3efa0f77-d6a8-47ec-82f7-b3f5b3c3283b}{51}\" paraid=\"901297381\">Document customer issues and steps taken to resolve the issue.&nbsp;&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"6\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{3efa0f77-d6a8-47ec-82f7-b3f5b3c3283b}{53}\" paraid=\"1284630411\">Monitor call queues and respond with a sense of urgency, ensuring process adherence.&nbsp;&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"7\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{3efa0f77-d6a8-47ec-82f7-b3f5b3c3283b}{55}\" paraid=\"522296203\">Provide customer technical training and technical presentations as needed, both in-house and/or at customer locations.&nbsp;&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"8\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{3efa0f77-d6a8-47ec-82f7-b3f5b3c3283b}{57}\" paraid=\"258756250\">Escalate unresolved customer complaints and issues to management to ensure&nbsp;timely&nbsp;response and closure of the escalated customer complaint and issue.&nbsp;&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"9\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{3efa0f77-d6a8-47ec-82f7-b3f5b3c3283b}{59}\" paraid=\"957179137\">After-hours on-call availability may be&nbsp;required&nbsp;in this position.&nbsp;&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"10\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{3efa0f77-d6a8-47ec-82f7-b3f5b3c3283b}{61}\" paraid=\"1781383612\">Periodic travel to customer sites may be&nbsp;required&nbsp;in this position. Must be willing&nbsp;travel&nbsp;on short notice.&nbsp;&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"11\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{3efa0f77-d6a8-47ec-82f7-b3f5b3c3283b}{63}\" paraid=\"232050916\">Provide technical/sales engineering support and/or training when needed.&nbsp;&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"12\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{3efa0f77-d6a8-47ec-82f7-b3f5b3c3283b}{65}\" paraid=\"140631536\">Other job-related assignments as assigned.&nbsp;&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<p paraeid=\"{3efa0f77-d6a8-47ec-82f7-b3f5b3c3283b}{67}\" paraid=\"810291446\">&nbsp;</p>\r\n\r\n<p paraeid=\"{3efa0f77-d6a8-47ec-82f7-b3f5b3c3283b}{67}\" paraid=\"810291446\"><strong>&nbsp;Benefits of Working&nbsp;With&nbsp;Us&nbsp;&nbsp;</strong></p>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"1\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{3efa0f77-d6a8-47ec-82f7-b3f5b3c3283b}{69}\" paraid=\"1276214414\">$26 - $28 per hour and potential for bonus&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"2\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{3efa0f77-d6a8-47ec-82f7-b3f5b3c3283b}{71}\" paraid=\"1311733036\">Medical/Dental/Vision/Life Insurance&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"3\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{3efa0f77-d6a8-47ec-82f7-b3f5b3c3283b}{73}\" paraid=\"1772312363\">HSA&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"4\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{3efa0f77-d6a8-47ec-82f7-b3f5b3c3283b}{75}\" paraid=\"324910871\">401(K)/Company Match/ Non-Elective&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"5\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{3efa0f77-d6a8-47ec-82f7-b3f5b3c3283b}{77}\" paraid=\"284158670\">Generous Paid Time Off (PTO)&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"6\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{3efa0f77-d6a8-47ec-82f7-b3f5b3c3283b}{79}\" paraid=\"823658921\">Tuition Reimbursement&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"7\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{3efa0f77-d6a8-47ec-82f7-b3f5b3c3283b}{81}\" paraid=\"1507399535\">Employee Assistance Program (EAP)&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"8\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{3efa0f77-d6a8-47ec-82f7-b3f5b3c3283b}{83}\" paraid=\"1388331855\">&hellip; and more!&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<p paraeid=\"{3efa0f77-d6a8-47ec-82f7-b3f5b3c3283b}{85}\" paraid=\"919188216\">&nbsp;</p>\r\n\r\n<p paraeid=\"{3efa0f77-d6a8-47ec-82f7-b3f5b3c3283b}{85}\" paraid=\"919188216\"><strong>Position Details&nbsp;&nbsp;</strong></p>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"1\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{3efa0f77-d6a8-47ec-82f7-b3f5b3c3283b}{88}\" paraid=\"2073799716\">Full time Position, In Person&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"2\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{3efa0f77-d6a8-47ec-82f7-b3f5b3c3283b}{90}\" paraid=\"878004269\">Monday-Friday&nbsp;6:00&nbsp;AM -&nbsp;3:00 PM,&nbsp;40 hour&nbsp;work week&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"3\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{3efa0f77-d6a8-47ec-82f7-b3f5b3c3283b}{92}\" paraid=\"1273150788\">Sacramento, CA&nbsp;&nbsp;&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<p paraeid=\"{3efa0f77-d6a8-47ec-82f7-b3f5b3c3283b}{94}\" paraid=\"59945642\">&nbsp;</p>\r\n\r\n<p paraeid=\"{3efa0f77-d6a8-47ec-82f7-b3f5b3c3283b}{94}\" paraid=\"59945642\">Vantage Elevation, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type&nbsp;without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.&nbsp;&nbsp;</p>\r\n\r\n<p paraeid=\"{3efa0f77-d6a8-47ec-82f7-b3f5b3c3283b}{96}\" paraid=\"927502506\">This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.&nbsp;&nbsp;</p>\r\n\r\n<p paraeid=\"{3efa0f77-d6a8-47ec-82f7-b3f5b3c3283b}{98}\" paraid=\"355004908\">&nbsp;</p>\r\n\r\n<p paraeid=\"{3efa0f77-d6a8-47ec-82f7-b3f5b3c3283b}{100}\" paraid=\"488903458\"><strong>Like What&nbsp;You Read?&nbsp;&nbsp;</strong></p>\r\n\r\n<p paraeid=\"{3efa0f77-d6a8-47ec-82f7-b3f5b3c3283b}{102}\" paraid=\"921955486\">If&nbsp;you&rsquo;re&nbsp;excited by the prospect of working at the forefront of engineering technology with a world-class employer that values your hard&nbsp;work&nbsp;then we invite you to apply.&nbsp;</p>\r\n\r\n<p paraeid=\"{3efa0f77-d6a8-47ec-82f7-b3f5b3c3283b}{104}\" paraid=\"61214561\">&nbsp;</p>\r\n</div>\r\n",
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    "googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"Tech Support Agent\",\"identifier\":\"J0QE19409589\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/380E3F94F801BE605FB05A2398782D0D/jobs/409589\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=380E3F94F801BE605FB05A2398782D0D\",\"datePosted\":\"2026-05-14\",\"description\":\"Job DetailsLevel: ExperiencedJob Location: Elevator Controls Corporation - Sacramento, CA 95826Position Type: Full TimeEducation Level: High School/GEDTravel Percentage: Less than 5%Job Shift: Normal Business HoursJob Category: Indirect Labor - IDL\\r\\nTechnical Support Agent&nbsp;\\r\\n\\r\\nFull Time&nbsp;\\r\\n\\r\\nSacramento, CA&nbsp;&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nIf you are a forward-thinker interested in technical support, then keep reading! We are searching for a&nbsp;Technical Support Agent&nbsp;to join our Elevator Controls team at Vantage Elevation.&nbsp;&nbsp;&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nAbout Us\\r\\n\\r\\nVantage Elevation, LLC is North America&rsquo;s leading independent manufacturer of elevator components and systems. Vantage is&nbsp;comprised&nbsp;of eight business units including GAL Manufacturing; GAL Canada; Hollister Whitney; Elevator Controls;&nbsp;Courion; Bore-Max; Thames Valley Controls and Vertical Dimensions. Through its brands, Vantage supplies&nbsp;almost all&nbsp;electro-mechanical devices used in contemporary elevators. Founded in 1927, the Vantage group employs over 900 staff in multiple locations across the United States, Canada, and United Kingdom.&nbsp;&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nRequirements&nbsp;&nbsp;\\r\\n\\r\\nWe are searching for a candidate with:&nbsp;&nbsp;\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tAA or Technical Degree in Electronics (or equivalent work experience).&nbsp;&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\t3-5 years of&nbsp;previous&nbsp;hands-on technical work experience in a customer support environment, preferably related to elevator systems.&nbsp;&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tSpanish speaking preferred.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tMust&nbsp;have&nbsp;basic&nbsp;understanding of&nbsp;electrical principles.&nbsp;&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tAbility to read and interpret line diagrams and schematics.&nbsp;&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tAbility to multi-task efficiently.&nbsp;&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tStrong communication&nbsp;skills, verbal and written, including fluency in English.&nbsp;&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tTechnical Support experience related to elevator systems&nbsp;a plus.&nbsp;&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tGood&nbsp;knowledge of elevator systems and control equipment and&nbsp;demonstrated&nbsp;expertise&nbsp;in troubleshooting a plus.&nbsp;&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tInitiative and self-reliance.&nbsp;&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nDuties and Responsibilities&nbsp;&nbsp;\\r\\n\\r\\nA typical day may include:&nbsp;\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tWork directly with customers to provide services and&nbsp;assists&nbsp;in resolving technical problems with EC control systems in any of the following areas &ndash;&nbsp;Delivery, Installation, Adjustment, Operation, Maintenance, Failure, Reconfiguration/modification, Upgrade &amp; Repair.&nbsp;&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tRequires use of discretion to effect&nbsp;timely&nbsp;solution of problems&nbsp;to ensure customer satisfaction,&nbsp;eliminate&nbsp;downtime, and prevent cost overruns.&nbsp;&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tAnalyze and verify proper operation of elevator control options to meet customer needs, safety/code&nbsp;requirements&nbsp;and company standards.&nbsp;&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tEffectively articulate necessary technical information to customers in a simple and concise manner over the telephone or via e-mail.&nbsp;&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tDocument customer issues and steps taken to resolve the issue.&nbsp;&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tMonitor call queues and respond with a sense of urgency, ensuring process adherence.&nbsp;&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tProvide customer technical training and technical presentations as needed, both in-house and/or at customer locations.&nbsp;&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tEscalate unresolved customer complaints and issues to management to ensure&nbsp;timely&nbsp;response and closure of the escalated customer complaint and issue.&nbsp;&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tAfter-hours on-call availability may be&nbsp;required&nbsp;in this position.&nbsp;&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tPeriodic travel to customer sites may be&nbsp;required&nbsp;in this position. Must be willing&nbsp;travel&nbsp;on short notice.&nbsp;&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tProvide technical/sales engineering support and/or training when needed.&nbsp;&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tOther job-related assignments as assigned.&nbsp;&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;Benefits of Working&nbsp;With&nbsp;Us&nbsp;&nbsp;\\r\\n\\r\\n\\r\\n\\t\\r\\n\\t$26 - $28 per hour and potential for bonus&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tMedical/Dental/Vision/Life Insurance&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tHSA&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\t401(K)/Company Match/ Non-Elective&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tGenerous Paid Time Off (PTO)&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tTuition Reimbursement&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tEmployee Assistance Program (EAP)&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\t&hellip; and more!&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nPosition Details&nbsp;&nbsp;\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tFull time Position, In Person&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tMonday-Friday&nbsp;6:00&nbsp;AM -&nbsp;3:00 PM,&nbsp;40 hour&nbsp;work week&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tSacramento, CA&nbsp;&nbsp;&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nVantage Elevation, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type&nbsp;without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.&nbsp;&nbsp;\\r\\n\\r\\nThis policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.&nbsp;&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nLike What&nbsp;You Read?&nbsp;&nbsp;\\r\\n\\r\\nIf&nbsp;you&rsquo;re&nbsp;excited by the prospect of working at the forefront of engineering technology with a world-class employer that values your hard&nbsp;work&nbsp;then we invite you to apply.&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nQualifications\",\"responsibilities\":\"\\r\\nTechnical Support Agent&nbsp;\\r\\n\\r\\nFull Time&nbsp;\\r\\n\\r\\nSacramento, CA&nbsp;&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nIf you are a forward-thinker interested in technical support, then keep reading! We are searching for a&nbsp;Technical Support Agent&nbsp;to join our Elevator Controls team at Vantage Elevation.&nbsp;&nbsp;&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nAbout Us\\r\\n\\r\\nVantage Elevation, LLC is North America&rsquo;s leading independent manufacturer of elevator components and systems. Vantage is&nbsp;comprised&nbsp;of eight business units including GAL Manufacturing; GAL Canada; Hollister Whitney; Elevator Controls;&nbsp;Courion; Bore-Max; Thames Valley Controls and Vertical Dimensions. Through its brands, Vantage supplies&nbsp;almost all&nbsp;electro-mechanical devices used in contemporary elevators. Founded in 1927, the Vantage group employs over 900 staff in multiple locations across the United States, Canada, and United Kingdom.&nbsp;&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nRequirements&nbsp;&nbsp;\\r\\n\\r\\nWe are searching for a candidate with:&nbsp;&nbsp;\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tAA or Technical Degree in Electronics (or equivalent work experience).&nbsp;&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\t3-5 years of&nbsp;previous&nbsp;hands-on technical work experience in a customer support environment, preferably related to elevator systems.&nbsp;&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tSpanish speaking preferred.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tMust&nbsp;have&nbsp;basic&nbsp;understanding of&nbsp;electrical principles.&nbsp;&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tAbility to read and interpret line diagrams and schematics.&nbsp;&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tAbility to multi-task efficiently.&nbsp;&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tStrong communication&nbsp;skills, verbal and written, including fluency in English.&nbsp;&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tTechnical Support experience related to elevator systems&nbsp;a plus.&nbsp;&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tGood&nbsp;knowledge of elevator systems and control equipment and&nbsp;demonstrated&nbsp;expertise&nbsp;in troubleshooting a plus.&nbsp;&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tInitiative and self-reliance.&nbsp;&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nDuties and Responsibilities&nbsp;&nbsp;\\r\\n\\r\\nA typical day may include:&nbsp;\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tWork directly with customers to provide services and&nbsp;assists&nbsp;in resolving technical problems with EC control systems in any of the following areas &ndash;&nbsp;Delivery, Installation, Adjustment, Operation, Maintenance, Failure, Reconfiguration/modification, Upgrade &amp; Repair.&nbsp;&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tRequires use of discretion to effect&nbsp;timely&nbsp;solution of problems&nbsp;to ensure customer satisfaction,&nbsp;eliminate&nbsp;downtime, and prevent cost overruns.&nbsp;&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tAnalyze and verify proper operation of elevator control options to meet customer needs, safety/code&nbsp;requirements&nbsp;and company standards.&nbsp;&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tEffectively articulate necessary technical information to customers in a simple and concise manner over the telephone or via e-mail.&nbsp;&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tDocument customer issues and steps taken to resolve the issue.&nbsp;&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tMonitor call queues and respond with a sense of urgency, ensuring process adherence.&nbsp;&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tProvide customer technical training and technical presentations as needed, both in-house and/or at customer locations.&nbsp;&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tEscalate unresolved customer complaints and issues to management to ensure&nbsp;timely&nbsp;response and closure of the escalated customer complaint and issue.&nbsp;&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tAfter-hours on-call availability may be&nbsp;required&nbsp;in this position.&nbsp;&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tPeriodic travel to customer sites may be&nbsp;required&nbsp;in this position. Must be willing&nbsp;travel&nbsp;on short notice.&nbsp;&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tProvide technical/sales engineering support and/or training when needed.&nbsp;&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tOther job-related assignments as assigned.&nbsp;&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;Benefits of Working&nbsp;With&nbsp;Us&nbsp;&nbsp;\\r\\n\\r\\n\\r\\n\\t\\r\\n\\t$26 - $28 per hour and potential for bonus&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tMedical/Dental/Vision/Life Insurance&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tHSA&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\t401(K)/Company Match/ Non-Elective&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tGenerous Paid Time Off (PTO)&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tTuition Reimbursement&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tEmployee Assistance Program (EAP)&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\t&hellip; and more!&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nPosition Details&nbsp;&nbsp;\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tFull time Position, In Person&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tMonday-Friday&nbsp;6:00&nbsp;AM -&nbsp;3:00 PM,&nbsp;40 hour&nbsp;work week&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tSacramento, CA&nbsp;&nbsp;&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nVantage Elevation, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type&nbsp;without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.&nbsp;&nbsp;\\r\\n\\r\\nThis policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.&nbsp;&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nLike What&nbsp;You Read?&nbsp;&nbsp;\\r\\n\\r\\nIf&nbsp;you&rsquo;re&nbsp;excited by the prospect of working at the forefront of engineering technology with a world-class employer that values your hard&nbsp;work&nbsp;then we invite you to apply.&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n\",\"employmentType\":\"FULL_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"Gal Manufacturing, a Vantage Elevation Company\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=380E3F94F801BE605FB05A2398782D0D\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"6150 Warehouse Way\",\"addressLocality\":\"Sacramento\",\"addressRegion\":\"CA\",\"postalCode\":95826,\"addressCountry\":\"USA\"}},\"industry\":\"Indirect Labor - IDL\",\"validThrough\":\"-0001-11-30\",\"workHours\":\"Normal Business Hours\",\"educationRequirements\":\"High School/GED\"}",
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