IT Support & Infrastructure Engineer

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    "location": {
      "city": "Limassol",
      "state": "Cyprus",
      "postalCode": "3048",
      "addressCountry": "Cyprus"
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    "datePosted": "2026-05-15",
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    "description": "<p><span style=\"font-weight: bold\">Tototheo Global </span>offers connectivity &amp; technology solutions across various industries on including maritime and land enterprises. We help organizations seeking to leverage technology for operational efficiency and competitive advantage in a fast-evolving digital landscape. Our services include innovative, efficient, and functional solutions in satellite communication, navigation systems, digitalization, and end-to-end cybersecurity solutions. <br><br></p>\n<p><span style=\"font-weight: bold\">Job Purpose</span></p>\n<p><span>The IT Support &amp; Infrastructure Engineer is responsible for ensuring the smooth operation, security, and reliability of end-user workstations and core IT infrastructure. This role combines hands-on helpdesk support with modern workplace management, infrastructure monitoring, and documentation. The position supports Windows, macOS, and Ubuntu environments and plays a key role in maintaining Microsoft 365 and cloud-based services. </span></p>\n<p><br></p>\n<p><em>This role requires presence at our Limassol, Cyprus office. <span style=\"font-weight: bold\">Remote-only candidates will not be considered</span>.</em></p>\n<p> </p>\n<p><span style=\"font-weight: bold\">Main Duties and Responsibilities</span> </p>\n<ul>\n<li><span>Provide first- and second-line IT support to end users across Windows, macOS, and Ubuntu operating systems</span></li>\n<li><span>Ensure all workstations, laptops, and peripherals are properly configured, secured, maintained, and monitored using approved tools</span></li>\n<li><span>Manage and support Microsoft 365 services, including Azure, Exchange Online, Intune, and Microsoft Defender for Endpoint</span></li>\n<li><span>Administer user accounts, devices, policies, and access controls within Microsoft 365 and Azure AD</span></li>\n<li><span>Monitor infrastructure and endpoints to proactively identify and resolve issues</span></li>\n<li><span>Support and maintain telephony systems, including 3CX</span></li>\n<li><span>Log, track, and resolve incidents and service requests using ticketing systems such as Freshservice or Jira</span></li>\n<li><span>Escalate complex issues to third-line support or external vendors when required</span></li>\n<li><span>Follow, maintain, and contribute to Standard Operating Procedures (SOPs), technical documentation, and knowledge base articles</span></li>\n<li><span>Assist with onboarding and offboarding of employees, including device provisioning and access management</span></li>\n<li><span>Ensure compliance with IT security policies, best practices, and company standards</span></li>\n<li><span>Participate in continuous improvement of IT processes, tools, and user experience</span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span>Qualifications &amp; Skills</span></span></p>\n<ul>\n<li><span>Proven experience in an IT support, service desk, or systems support role</span></li>\n<li><span>Strong working knowledge of Windows, macOS, and Ubuntu operating systems</span></li>\n<li><span>Hands-on experience with Microsoft 365 administration, including:</span>\n<ul>\n<li><span>Azure / Azure AD</span></li>\n<li><span>Exchange Online</span></li>\n<li><span>Intune (Endpoint Manager)</span></li>\n<li><span>Microsoft Defender 365</span></li>\n</ul>\n</li>\n<li><span>Experience with endpoint management tools, including Microsoft Intune and Jamf</span></li>\n<li><span>Familiarity with device security, compliance, and monitoring tools</span></li>\n<li><span>Experience supporting VoIP or telephony systems (e.g., 3CX)</span></li>\n<li><span>Experience working with ticketing systems such as Freshservice, Jira, or similar</span></li>\n<li><span>Ability to follow structured processes and work with SOPs and technical documentation</span></li>\n<li><span>Strong troubleshooting, analytical, and problem-solving skills</span></li>\n<li><span>Good communication skills in English, both written and verbal</span></li>\n<li><span>Basic Linux Bash scripting experience for administration tasks and automation</span></li>\n<li><span>Linux endpoint troubleshooting skills (Ubuntu/macOS/Linux desktops)</span></li>\n<li><span>Basic networking knowledge (TCP/IP, DNS, DHCP, VPN, routing)</span></li>\n<li><span>Ability to diagnose and resolve connectivity issues across platforms</span></li>\n<li><span>Familiarity with network diagnostic tools (ping, traceroute, nslookup, netstat)</span></li>\n<li><span>Ability to troubleshoot cross-platform network and endpoint issues</span></li>\n<li><span>Advanced networking knowledge (switches, firewalls, VLANs)</span></li>\n<li><span>Scripting or automation experience (PowerShell, Bash)</span></li>\n<li><span>IT certifications (e.g., Microsoft, ITIL, CompTIA)</span></li>\n<li><span>Experience with cloud infrastructure monitoring</span></li>\n<li><span>Experience with Linux administration and troubleshooting</span></li>\n<li><span>Familiarity with Linux Bash scripting for automation and task execution</span></li>\n<li><span>Experience performing Linux endpoint troubleshooting in real-world scenarios</span></li>\n<li><span>Familiarity with network diagnostic scenarios and troubleshooting</span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span>Education &amp; Experience</span></span></p>\n<ul>\n<li><span>Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent professional experience</span></li>\n<li><span>Minimum of 3 years of experience in systems and infrastructure administration</span></li>\n<li><span>Fluency in English, both written and spoken</span><br></li>\n</ul>\n<p><span style=\"font-weight: bold\"><br></span></p>\n<p><span style=\"font-weight: bold\"><span>Personal Attributes</span></span></p>\n<ul>\n<li><span>Customer-focused and service-oriented mindset</span></li>\n<li><span>Well-organized with strong attention to detail</span></li>\n<li><span>Able to work independently and manage multiple tasks</span></li>\n<li><span>Proactive, reliable, and eager to learn</span></li>\n<li><span>Comfortable working in a structured IT environment</span></li>\n</ul>\n<p><span> </span></p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\">Benefits:</span> </p>\n<p>And here are just some of the benefits you receive when you join Tototheo Global: </p>\n<ul>\n<li>Work in an international, dynamic, and fun environment, at a growing company </li>\n</ul>\n<ul>\n<li>Attractive remuneration package </li>\n</ul>\n<ul>\n<li>Private Medical Health Insurance </li>\n<li>Continuing education and training</li>\n<li>13th salary (for Cyprus)</li>\n<li>Half day leave on your birthday </li>\n<li>Wellness Support – Unlimited access to our dedicated wellness platform for mental health resources, coaching and self-care tools </li>\n</ul>\n<p><br><br></p>\n<p>Looking for a role that offers both challenge and purpose? Join a global industry leader where your work truly makes an impact. </p>\n<p><br></p>\n<p>At Tototheo Global, we take pride in being an equal opportunity employer, building an environment where everyone feels included, respected and supported to reach their full potential. </p>\n<p><br></p>\n<p>Our culture is shaped by our core values - <span style=\"font-weight: bold\">Grow, Excellence, Innovation </span>and<span style=\"font-weight: bold\"> Respect </span>- and reflected in how we collaborate and deliver for our clients worldwide. </p>\n<p><br></p>\n<p>We’re also a certified <span style=\"font-weight: bold\">Great Place to Work</span>, recognized for our commitment to continuous learning, teamwork and the wellbeing of our people. </p>\n<p> </p>",
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