Engagement Specialist, CGRC

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    "requisitionDescription": "<div><div><div><p data-pasted=\"true\"><strong><span style='font-size: 16px; font-family: \"times new roman\", serif;'>Summary:</span></strong><span style='font-size: 16px; font-family: \"times new roman\", serif;'>&nbsp;Engage clients of the Opportunity Center, perform initial assessment, identify needs and direct/refer the client to the appropriate resource. &nbsp;Deliver excellent customer service by providing clients with general information, computer assistance and seminar enrollment.</span></p><p><span style='font-size: 16px; font-family: \"times new roman\", serif;'><strong>Why Work for SMOC?</strong></span></p><ul><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.</li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Employer-paid Life Insurance &amp; AD&amp;D and Long-Term Disability for full-time employees.</li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.</li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.</li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.</li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.</li></ul><p><span style='font-size: 16px; font-family: \"times new roman\", serif;'><strong>Primary Responsibilities:</strong></span></p><ul><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Engage all clients by understanding and addressing their needs and referring them to the appropriate resource(s).&nbsp;</li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Answer and redirect incoming calls.</li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Collect and distribute daily mail.</li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>&nbsp;Perform initial assessment utilizing the pre-assessment tool.</li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Assist with bringing clients to the referred program and ensure the client is engaged by that program.</li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Monitor the Opportunity Center; address special circumstances/situations/needs within the Opportunity Center.</li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Place supply orders for the Opportunity Center.</li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Responsibilities include answering phones, greeting clients, client referrals; may be first point of contact for clients both existing and new.</li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Attend weekly Triage meetings.</li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Understand all facets of SMOC programs located within the Opportunity Center and resources available externally. &nbsp;Stay abreast of and understand new services offered by SMOC. &nbsp;&nbsp;</li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Provide clients with computer assistance and seminar enrollment where appropriate.</li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Provide excellent customer service and answer client&rsquo;s questions.</li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Support and assist Case Managers within the Opportunity Center.</li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Perform data entry including updating data/case notes, CSG and referrals.</li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Provide front desk coverage and administrative support as needed.</li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Attend &amp; participate in Opportunity Center and engagement team meetings, follow up with client service plans and communicate effectively with clients and staff in other specialty areas. &nbsp;</li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.</li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Ensure compliance with program/department, agency and/or funder requirements, as well as SMOC policies &amp; procedures.</li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Other duties as assigned.&nbsp;</li></ul><p><span style='font-size: 16px; font-family: \"times new roman\", serif;'><strong>Knowledge and Skill Requirements:</strong></span></p><ul><li style='font-size: 16px; font-family: \"times new roman\", serif;'>High School diploma or equivalent work experience.</li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Previous customer service experience preferred.</li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Must have a general understanding of the programs offered within the Adult Opportunity Center.</li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Must have an understanding of addiction and recovery and be comfortable working with homeless/low income population.</li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Strong computer skills including housing and job search techniques; Word, Powerpoint and Excel.</li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Working knowledge of health insurance, including MA health, SSDI and legal services.</li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Proven effective verbal &amp; written communication skills.</li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Flexibility is a must.&nbsp;</li></ul><p><span style='font-size: 16px; font-family: \"times new roman\", serif;'><strong>Organizational Relationship:&nbsp;</strong>Directly reports to Director of Triage and Supportive Housing.</span></p><p><span style='font-size: 16px; font-family: \"times new roman\", serif;'><strong>Physical Requirement:&nbsp;</strong>N/A</span></p><p><span style='font-size: 16px; font-family: \"times new roman\", serif;'><strong>Working Conditions:</strong> This position requires mobility throughout the Opportunity Center and other programs at 7 Bishop Street in order to assist the clients effectively and may not have a defined office. &nbsp;As part of the responsibilities of this position, the Engagement Specialist will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services.</span></p></div></div></div>\n<br/>Monday through Friday: 9:00AM - 5:00PM. 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