Chief Membership and Engagement Officer

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    "requisitionDescription": "<div><div><p style=\"margin-left:0in;\" data-pasted=\"true\">The Executive Office Division of the American College of Physicians (ACP) is seeking a Chief Membership and Engagement Officer (CMEO). ACP, a national organization of internal medicine physicians with headquarters in Philadelphia, is the largest medical specialty organization and the second-largest physician group in the United States with 163,000 members worldwide. This is a hybrid position with <strong>2 days a week in-office</strong> required.</p><p style=\"margin-left:0in;\">Reporting to the Chief Operating Officer (COO) the CMEO provides leadership, departmental strategic direction, and business development planning for ACP&rsquo;s domestic and global membership recruitment, retention, and engagement efforts. Primary responsibilities include:</p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;\"><li style=\"margin-left:0in;\"><strong>Membership Strategy and Revenue Optimization</strong> &ndash; Developing and executing comprehensive membership revenue strategies; consistently reviewing revenue streams and proactively recommending strategies to meet or exceed annual operating budget targets.</li><li style=\"margin-left:0in;\"><strong>Performance Monitoring and Reporting</strong> &ndash; Routinely reviewing membership revenue and performance metrics and providing clear, high-level reporting and insights related to membership acquisition and retention.</li><li style=\"margin-left:0in;\"><strong>Data-Informed Business Planning</strong> &ndash; Collaborating with ACP&rsquo;s internal departments and external partners to acquire and analyze data related to member and non-member needs, perceptions, and behaviors; using insights to inform new or revised membership business plans.</li><li style=\"margin-left:0in;\"><strong>Membership Programming and Innovation</strong> &ndash; Overseeing department staff in the launch, execution, and evaluation of membership programs and initiatives; partnering across the College to assess program effectiveness and recommend enhancements, new initiatives, or sunsetting strategies as warranted.</li><li style=\"margin-left:0in;\"><strong>Marketing, Engagement, and Value Proposition Leadership</strong> &ndash; Initiating and sustaining close collaboration with Marketing, Communications, and Public Relations leadership to co-create and deliver integrated sales and marketing campaigns that articulate the value and benefits of ACP membership across multiple member segments.</li><li style=\"margin-left:0in;\"><strong>Team Leadership and Talent Development</strong> &ndash; Providing leadership and oversight for membership and engagement teams; developing and mentoring high-performing staff leaders; fostering a culture of accountability, collaboration, and innovation; and ensuring teams are aligned with ACP&rsquo;s strategic priorities and member-focused objectives.</li></ul></div><p style=\"margin-left:0in;\">Qualifications:</p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;\"><li style=\"margin-left:0in;\">College degree required; advanced degree preferred. Allopathic (MD) or Osteopathic (DO) medical degree candidates are welcome to apply.</li><li style=\"margin-left:0in;\">Senior-level experience leading strategic member engagement and development initiatives within a professional association, medical society, or comparable membership-based organization.</li><li style=\"margin-left:0in;\">Proven record of visionary leadership, including successful collaboration within complex organizational environments; leading and developing high-performing teams; executing revenue-generating strategies; and designing and implementing innovative programs and initiatives.</li><li style=\"margin-left:0in;\">Demonstrated ability to leverage data and research to inform strategy, measure performance, and drive continuous improvement.</li><li style=\"margin-left:0in;\">Exceptional communication, collaboration, presentation, and relationship-building skills, with experience working effectively with executive leadership and committees.</li></ul></div><p style=\"margin-left:0in;\">ACP offers a competitive salary, superior benefits, and a supportive work environment. To apply, please submit a cover letter outlining your interest in the position along with a CV at: <a href=\"https://www.acponline.org/working_at_acp/jobs/\" target=\"_blank\">https://www.acponline.org/working_at_acp/jobs/</a>. <strong>Applications must be submitted by June 26, 2026, to be considered.</strong></p></div></div>\n",
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