Customer Service Representative

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    "requisitionDescription": "<div><div><p style='margin:0in;text-indent:0in;font-size:13px;font-family:\"Trebuchet MS\",sans-serif;'><strong><span style=\"font-family: arial, sans-serif; font-size: 14px;\">Work Schedule Hours:</span></strong><span style=\"font-family: arial, sans-serif; font-size: 14px;\">&nbsp;Monday through Friday, Generally 8am-5pm</span></p><p style='margin:0in;text-indent:0in;font-size:13px;font-family:\"Trebuchet MS\",sans-serif;'><br></p><p style='margin:0in;text-indent:0in;font-size:13px;font-family:\"Trebuchet MS\",sans-serif;' data-pasted=\"true\"><strong><span style=\"font-size: 14px; font-family: arial, sans-serif;\">Position Overview: </span></strong><span style=\"font-size: 14px; font-family: arial, sans-serif;\">Communicate customer delivery needs and appointment dates/times, quote rates of customer and relates service requirements to dispatchers. Regularly use own discretion and judgment in making independent pricing decisions. Quote and maintain Special Price Quote decisions without supervision.&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><br></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:6.0pt;margin-left:0in;font-size:13px;font-family:\"Trebuchet MS\",sans-serif;font-weight:bold;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\">Essential Functions</span></p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">Receives/schedules all delivery orders and requests from customers and must exercise discretion and use independent judgment when relating customer requests, schedules and informing dispatch.</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">Enters all orders into computer for dispatch &ndash; technical lines require specialized training, experience or knowledge of transportation industry.</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">Ensures rail billing is in place before containers are delivered to railroad and if necessary ensures in-bound documentation is properly validated with US customs. Verifies bookings are released at depots for export moves, and traces import containers on the rail to confirm delivery is made by last free day.</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">Prepare customer reports and tracking/tracing as required such as divisional pool, MDR, CNI, Daily Activity, and Dispatch Status.</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">Notifies Cargo Specialist Supervisor / management of all service failures.</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">Proposes and implements solutions to improve overall customer service</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">Creates and updates location profiles in computer system</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">Works as dispatcher as volume/vacation schedule dictates</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">Other duties as assigned by management</li></ul></div><p style='margin:0in;text-indent:0in;font-size:13px;font-family:\"Trebuchet MS\",sans-serif;margin-left:.5in;'><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><br></span></p><p style='margin:0in;text-indent:0in;font-size:13px;font-family:\"Trebuchet MS\",sans-serif;'><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong>Skills/Knowledge Required:</strong></span></p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">Data entry skills</li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Preferably 1 year customer service experience but willing to train</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">Good communication and organizational skills</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">Email and general office duties</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">Must be innovative</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">Port and rail operations; US customs</li></ul></div><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">Trucking Industry</li></ul></div></div>\n",
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