Bilingual Member Care Representative I

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    "datePosted": "2026-04-27T04:00:00.000Z",
    "description": "<h2>Overview</h2>\n<p></p>\n<p>The Bilingual Member Care Representative I is a dynamic position that supports our English and Spanish speaking co-op members. The position deals directly with developing member account relationships and processing account inquiries in a fast-paced call center environment. A successful candidate for this role should have a solid commitment to providing a professional and positive customer service experience, along with strong problem-solving and conflict resolution skills. The ability to maintain a high level of accuracy while handling a high volume of inquiries is essential. If you have the required skills and enjoy serving others, this would be an excellent opportunity for you. </p>\n<h2>Responsibilities</h2>\n<ul>\n <li>Process service orders, forms, applications and requests</li>\n <li>Create and maintain member account information as appropriate</li>\n <li>Acknowledge and resolve member-related concerns</li>\n <li>Maintain confidentiality of member information and documentation</li>\n <li>Receive incoming calls and assign them to the appropriate departments</li>\n <li>Promptly respond to member inquiries with solutions</li>\n <li>Communicate efficiently with members through multiple channels</li>\n <li>Establish a professional member relationship and ensure a positive member experience</li>\n <li>Other duties may be assigned as needed</li>\n</ul>\n<h2>Qualifications</h2>\n<p><strong>Required Skills & Abilities</strong></p>\n<ul>\n <li>Maintain a positive, empathetic and professional attitude at all times</li>\n <li>Demonstrate excellent telephone etiquette skills</li>\n <li>Demonstrate exceptional verbal communication skills</li>\n <li>Ability to write professional emails and letters</li>\n <li>Punctuality and consistent work attendance are expected</li>\n <li>Ability to work overtime and flexible shifts</li>\n <li>Ability to work in a fast-paced environment</li>\n <li>Excellent computer skills with reasonable speed and accuracy</li>\n <li>Experience with Microsoft Office programs required</li>\n <li>Ability to work in a team environment and independently</li>\n <li>Strong problem-solving and critical thinking skills</li>\n <li>Ability to multitask while maintaining accuracy and attention to detail</li>\n <li>Ability to remain composed and professional in high-pressure or escalated customer interactions</li>\n <li>Demonstrate strong ownership of assigned tasks</li>\n <li>Ability to be receptive to constructive feedback</li>\n</ul>\n<p><strong>Language Skills</strong></p>\n<ul>\n <li>Must have good written, verbal, and interpersonal communication skills in English and Spanish. </li>\n <li>The ability to communicate clearly and understand English and Spanish.</li>\n <li>The ability to write reports and business correspondences, to effectively provide feedback and recommendations to team members, management team, and other department staff in English and Spanish. </li>\n</ul>\n<p><strong>Preferred Skills</strong></p>\n<ul>\n <li>Electric utility experience</li>\n <li>Call Center background</li>\n <li>Bilingual skills are preferred</li>\n</ul>\n<p><strong><u>Education and/or Experience</u></strong></p>\n<ul>\n <li>High School Diploma or general education degree (GED)</li>\n <li>Minimum of 2 years related experience or training</li>\n</ul>\n<p><em>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</em></p>\n<p><em>Full job description is presented at time of the interview or upon applicant request.</em></p>\n<h2>Learn More Here</h2>\n<p></p>\n<p><strong>Sponsorship for Work Authorization Not Available.</strong></p>\n<p> </p>\n<p><em>Snapping Shoals EMC has been in business for over 80 years. During that time, we have built a strong reputation for providing reliable power and excellent customer service. Our roots go back to the 1930's and the early days of America's rural electrification.</em></p>\n<p> </p>\n<p>Benefits:</p>\n<ul>\n <li>Competitive pay - <strong><em>negotiable based on experience</em></strong></li>\n <li>Medical, dental, vision and prescription drug coverage</li>\n <li>Health Savings Account with company annual contribution</li>\n <li>Life insurance and disability</li>\n <li>401K with company match</li>\n <li>Pension plan</li>\n <li>Paid holidays and time off</li>\n <li>Educational/tuition reimbursement plan</li>\n <li>Professional and personal development</li>\n <li>Employee discounts</li>\n <li>Employee Assistance Program</li>\n <li>Wellness programs and onsite fitness center</li>\n <li>Uniforms provided</li>\n</ul>\n<p>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.</p>\n<p> </p>\n<p>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p>\n<p> </p>\n<p><em><strong>Equal Opportunity Employer</strong></em></p>\n<p> </p>\n<p>All contingent offers are based upon successful completion of our pre-employment verification process, which includes a criminal background check, physical health screening, drug test, MVR and proof of eligibility to work in the United States.</p>\n<p> </p>\n<p> </p>\n<p> </p>\n<p> </p>",
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