WeLab Bank - Intern, Account Operations

{
  "content_hash": "97ccef6d0423a021e95c0d51f0a2cec55890444223f595b377a5fa34495472df",
  "source_hash": "5c24410a8d77c055fcb45bf3ba3f6947ab5d681903cdb38d30ac06bbe73c21d3",
  "last_changed_at": "2026-06-02T10:53:00.761Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Quarry Bay, Hong Kong, 100, Hong Kong",
    "city": "Quarry Bay",
    "region": "Hong Kong",
    "country": null,
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:25:29.112Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Quarry Bay, Hong Kong, 100, Hong Kong",
      "city": "Quarry Bay",
      "region": "Hong Kong",
      "country": null,
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": []
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "889",
    "isRemote": null,
    "location": {
      "city": "Quarry Bay",
      "state": "Hong Kong"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18502",
    "locationType": "0",
    "jobOpeningName": "WeLab Bank - Intern, Account Operations ",
    "departmentLabel": "Ops",
    "employmentStatusLabel": "Intern"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Quarry Bay",
      "state": "Hong Kong",
      "postalCode": "100",
      "addressCountry": "Hong Kong"
    },
    "datePosted": "2026-06-02",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"font-family: arial, helvetica, sans-serif\">WeLab, a leading pan-Asian fintech platform, operates two digital banks (WeLab Bank and Bank Saqu) as well as multiple online financial services in Hong Kong, Mainland China, and Indonesia, with over 70 million individual users and over 700 enterprise customers. WeLab uses game-changing technology to help users access credit, save money, and enjoy their financial journey.  </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\"> </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">At WeLab, we always put our people first. Embarking on a career with WeLab means being part of the driving force to make financial services accessible for everyone. In our flat and agile organization, you will get all the opportunities to make real impacts and deliver change. Most importantly, while you achieve greatness, we will ensure you have an amazing experience at WeLab! </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\"> </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">Our team is energetic and passionate who can deliver and execute, and we are looking for intellectually curious, open-minded, and smart-working individuals who are just as passionate as we are about making financial services enjoyable. </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\"> </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">Join us to build a better financial future for everyone! </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\"> </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-weight: bold\">About You</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">You're a go-getter with mad juggling skills (or multiple hats) who can thrive in a fast-paced, agile environment</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">You enjoy doing purpose-led and meaningful work</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">You have a strong thirst for knowledge and are driven to find solutions that don't exist yet</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">You are comfortable with ambiguity and extremely resourceful (in your past life, you could've been a detective)</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">You always find a way to get things done without sacrificing the quality of your work, integrity, and values</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">No task is off limits for you</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">You are humble and prioritize the success of the team over your own with an eagerness to help those around you</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">You don't shy away from challenges and can bounce back from setbacks</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\"><strong><span style=\"font-size: 11.0pt\">What you’ll do and what success looks like in this role</span></strong><br></span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 11pt\">Conduct and review KYC on individual customers for onboarding, periodic review, and trigger event</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 11pt\">Responsible for process review, workflow enhancement and process automation under the Bank policies. The process included customer onboarding, periodic review, and trigger event etc.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 11pt\">Responsible for providing support for operations activities included account onboarding, maintenance, and services</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 11pt\">Attend to the customer communication, included outbound voice call, text chats and emails</span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 11pt\"> </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\"><strong><span style=\"font-size: 11.0pt\">What is required and what we’re looking for</span></strong><br></span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 11pt\">Year 2/ 3/ 4 students or fresh graduates are welcomed.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 11pt\">Proficient in Microsoft Office applications.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 11pt\">Able to communicate with English, Mandarin, and Cantonese</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 11pt\">Customer facing experience is preferable but not a must</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 11pt\">Organized, responsible and with a drive for excellence</span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif\"> </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\"><strong><span style=\"font-size: 11.0pt\">Duration</span></strong></span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Monday to Friday within 09:00 – 18:00</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">At least 3 days per week</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Minimum 2 months contract</span><br></li>\n</ul>\n<p> </p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-weight: bold\">Perks and Benefits to enrich your experience at WeLab:</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Learning and development stipend - we value lifelong learning and believe the best way to invest in our employees is to encourage them to continue to learn</span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Wellness and happiness – Numerous activities to let you focus on your physical and mental wellbeing. We allow flexible time offs to take care of personal matters and to enjoy time with family and friends</span><br></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Comfortable and positive work environment – Open plan office for easy collaboration and social with your colleagues, or branch out into your own thinking pods when needed, with FREE food and drinks for when you want to recharge</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Work smart, play hard – Connect with your colleagues over food and drinks at the stocked pantry, in the spacious social area with board games and a ping pong table, or over activities like hiking, yoga, badminton, etc.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">A big and contagious smile on everyone’s face to make you happier :)</span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif\"> </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-weight: bold\">WeLab’s Awards &amp; Recognitions:</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Asia Banking Finance Retail Banking Awards: Virtual Bank of the Year - Hong Kong  </span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">CNBC Disruptor 50: the only Hong Kong-based company on the list </span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Financial Times Asia-Pacific High-Growth Companies: #2 in ranking  </span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">The Chinese University of Hong Kong “Corporate Innovation Index”: #1 in ranking </span><br></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif\"> </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">We offer a competitive salary package to the successful candidate. If you are interested in joining this exciting team, please apply with resume via the \"Apply\" button below.</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\"> </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">All information provided by applicants will be used for recruitment purposes only. Information of unsuccessful applicants will be destroyed within 24 months of receipt.</span></p>",
    "compensation": null,
    "departmentId": "18502",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "WeLab Bank - Intern, Account Operations ",
    "departmentLabel": "Ops",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://welab.bamboohr.com/careers/889",
    "employmentStatusLabel": "Intern"
  }
}