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    "ExternalDescriptionStr": "<p style=\"background-color: white; line-height: normal; margin-bottom: 0in;\"><span style=\"color: rgb(66, 66, 66); font-family: Roboto;\"><strong><u>WORK LOCATION DETAILS</u></strong></span></p><p style=\"background-color: white; line-height: normal; margin-bottom: 0in;\"><span style=\"color: rgb(66, 66, 66); font-family: Roboto;\"><strong>Work Location:</strong> Home Office - Coppell, TX</span></p><p style=\"background-color: white; line-height: normal; margin-bottom: 0in;\"><span style=\"color: rgb(66, 66, 66); font-family: Roboto;\"><strong>Work Schedule:</strong> Hybrid</span></p><ul style=\"list-style-type: disc;\"><li style=\"background-color: white; color: rgb(66, 66, 66); line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Roboto;\"><strong>Onsite:</strong> Tuesdays, Wednesdays, and Thursdays&nbsp;</span></li><li style=\"background-color: white; color: rgb(66, 66, 66); line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Roboto;\"><strong>Work from Home:</strong> Mondays and Fridays</span></li></ul><p style=\"background-color: white; line-height: normal; margin-bottom: 0in;\">&nbsp;</p><p><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong><u>JOB SUMMARY</u></strong></span></span></p><p><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">The <strong>IT Analyst – Customer Engagement Technology&nbsp;</strong>is responsible for&nbsp;supporting the management, optimization, and support of our Oracle Retail platforms, with a focus on the Customer Engagement and Promotions Engine platforms. This role will serve as a key support resource between IT, Marketing and Merchandising, ensuring that marketing technology solutions are reliable, integrated, and aligned with business objectives. This role will report to the Manager of Customer Engagement Technologies in IT-Solution Delivery.</span></span></p><p>&nbsp;</p><p><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong><u>ESSENTIAL FUNCTIONS</u></strong></span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Perform day-to-day management, administration, and performance monitoring of the Oracle Retail Customer Engagement and Promotions Engine platforms.</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Support and troubleshoot platform integrations with other enterprise systems (ERP, CRM, POS, Ecommerce).</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Partner with Oracle support partners and other technology providers, including SLAs and escalations.</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Ensure performance, and security, adhering to IT best practices and compliance requirements.</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Responsible for environment configuration changes, health monitoring, and centralized supporting marketing technologies.</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Effectively participate in partnerships across Merchandising, Marketing and other business units to understand and align on requirements and deliver technology solutions that drive customer engagement and promotional effectiveness.</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span lang=\"EN\" style=\"font-size: 11pt; line-height: 115%;\">Addresses and resolves technical issues and requests for the Customer Engagement platform.&nbsp;Determines severity and scope of incidents and escalates to higher level teams as appropriate.</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span lang=\"EN\" style=\"font-size: 11pt; line-height: 115%;\">Ability to support cross-functional IT and Ecommerce teams with supportability for Oracle’s Promotion Engine.</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Monitor and support Enterprise Promotions configurations ensuring effective controls and stackability.</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Partner with Marketing, Merchandising and Customer Support for configuration and effective issuance of Loyalty Points, Entitlements and Awards.</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Execute and support upgrades, enhancements, and implementation projects for marketing technology systems.</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Act as subject matter expert on customer systems, providing guidance and training to business stakeholders.</span></span></li></ul><p><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">&nbsp;</span></span></p><p><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong><u>QUALIFICATIONS</u></strong></span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Bachelor’s degree in Information Systems, Computer Science, or related field, preferred. Equivalent experience considered.</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">3-4+ years of IT experience.</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Knowledge of system integrations, APIs, and data workflows.</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Experience with Oracle APEX including SQL and PL/SQL.</strong></span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Working ability to remain effective under stress and respond to pressure in a manner acceptable to others and the organization.</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Hands-on experience with Oracle Retail Customer Engagement and Promotions Engine.</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Familiarity with cloud platforms, databases, and enterprise systems.</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Retail Point of Sale and Loyalty platform experience (Oracle Xstore preferred).</span></span></li></ul><p><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong><u>What Success Looks Like</u></strong></span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Reliable performance and uptime of Oracle Retail platforms.</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Smooth execution of marketing campaigns and promotions enabled by technology.</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Positive feedback from Marketing and business stakeholders on IT support and solutions.</span></span></li></ul>",
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