Assistant Reception Manager

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    "requisitionDescription": "<div><div><div><p id=\"isPasted\"><strong>Summary&nbsp;</strong>Assures consistent quality guest service to all guests and potential guests; Assists the Reception Manager in the supervision of the reception desk and bell staff. &nbsp;Oversees the reception area to ensure that check-ins and check-outs are handled effectively and that guests are assisted by Reception staff.</p><p>&nbsp;</p><p><strong>Essential Duties and Responsibilities</strong> include the following. Other duties may be assigned.&nbsp;</p><table border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"638\"><tbody><tr><td valign=\"top\" style=\"width: 100%;\"><ol start=\"1\" type=\"1\"><li>Assist Reception Manager with the planning, assigning and reviewing the work of Reception and switchboard employees. &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</li></ol></td></tr><tr><td valign=\"top\" style=\"width: 100%;\"><ol start=\"2\" type=\"1\"><li>Assists with the supervision, orientation and training of subordinate employees. &nbsp;Trains staff to a level to enable them to make immediate customer-driven decisions.&nbsp;</li></ol></td></tr><tr><td valign=\"top\" style=\"width: 100%;\"><ol start=\"3\" type=\"1\"><li>Ensures all Reception/Switchboard and Bellstaff employees are informed of and abide by the operating standards and personnel procedures.&nbsp;</li></ol></td></tr><tr><td valign=\"top\" style=\"width: 100%;\"><ol start=\"4\" type=\"1\"><li>Interviews applicants for vacant positions; assists in interviewing and hiring employees in the Reception Department.&nbsp;</li></ol></td></tr><tr><td valign=\"top\" style=\"width: 100%;\"><ol start=\"5\" type=\"1\"><li>Assist with scheduling employees to reflect business levels and ensure a high level of guest service, while staying within budget guidelines.&nbsp;</li></ol></td></tr><tr><td valign=\"top\" style=\"width: 100%;\"><ol start=\"6\" type=\"1\"><li>Reviews, edits, approves and submits payroll information on a timely basis in the absence of the Reception Manager. &nbsp;Approves overtime if necessary. &nbsp;Approves leave requests.&nbsp;</li></ol></td></tr><tr><td valign=\"top\" style=\"width: 100%;\"><ol start=\"7\" type=\"1\"><li>Counsels employees on work-related problems or questions.</li></ol></td></tr><tr><td valign=\"top\" style=\"width: 100%;\"><ol start=\"8\" type=\"1\"><li>Uses knowledge of HOST guest service functions and working knowledge of family history to assist guests, visitors and callers with their requests and questions.&nbsp;</li></ol></td></tr><tr><td valign=\"top\" style=\"width: 100%;\"><ol start=\"9\" type=\"1\"><li>Maintains awareness at all times of the effect of actions upon the guest&rsquo;s experience. &nbsp;Acts as role model for staff with regard to the guest coming first.</li></ol></td></tr><tr><td valign=\"top\" style=\"width: 100%;\"><ol start=\"10\"><li>&nbsp;Reports work orders in HOTSOS and ensures that reception agents follow HOTSOS reporting procedures</li></ol></td></tr></tbody></table><p><strong>Supervisory Responsibilities &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</strong></p><p>Supervises employees in the Reception Department. Assist with the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with the organization&#39;s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.</p></div></div></div>\n",
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