Guest Service Coordinator

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    "location": {
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      "state": "North Carolina",
      "postalCode": "28117",
      "addressCountry": "United States"
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    "datePosted": "2025-08-11",
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    "description": "<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><span style=\"font-weight: bold\">Join Our Team at The Cove Church</span> </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">At The Cove Church, we are a community of believers committed to fulfilling the Great Commission by Introducing our friends to Jesus, Learning to follow Him, and Celebrating His presence in our lives. As a member of our team, you'll play a vital role in advancing God's Kingdom and impacting lives for eternity. If you're passionate about serving and growing in your faith while making a difference, we'd love to hear from you. </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><span style=\"font-weight: bold\">Why Work at The Cove?</span> </span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><span style=\"font-weight: bold\">Meaningful Work:</span> Be a part of something bigger than yourself. Every role here is vital to our mission to Introduce our friends to Jesus, Learn to follow Him, and Celebrate His presence in our lives.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><span style=\"font-weight: bold\">Faith-Focused Culture:</span> Your faith is celebrated here. We offer a supportive environment for personal spiritual growth with opportunities for prayer, Bible study, and mentorship. </span></li>\n<li><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Collaborative Team</span>: Work alongside passionate, talented individuals who are committed to reaching people for Christ. We follow a centrally supported multi-campus model and work together every step of the way.</span></li>\n<li><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Growth Opportunities</span>: We invest in our team members’ development, offering opportunities for training, mentorship, and advancement to help you thrive professionally and spiritually. </span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><span style=\"font-weight: bold\">Employee Benefits:</span> </span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><span style=\"font-weight: bold\">Health &amp; Wellness:</span> Comprehensive health insurance options, including medical, dental, and vision coverage, to support you and your family’s well-being. </span></li>\n<li><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Retirement Plan</span>: A 403(b) plan with employer match to help you plan for the future. </span></li>\n<li><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Paid Time Off</span>: Generous paid time off (PTO) policy for rest, vacation, and personal days to ensure you maintain a healthy work-life balance. </span></li>\n<li><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Flexible Work Environment</span>: Many positions offer flexible scheduling. </span></li>\n<li><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Professional Development</span>: Regular opportunities for continued education and growth, including leadership training, conferences, and seminars. monthly all-staff meetings, and quarterly all-staff conferences. </span></li>\n<li><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Life Insurance</span>: Employer-paid life insurance coverage to provide financial security for you and your family in the event of an unforeseen circumstance. </span></li>\n<li><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Short-Term Disability</span>: Coverage for short-term disability to support you during a temporary illness or injury, ensuring you have peace of mind when life’s challenges arise.</span></li>\n<li><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Global Mission</span>s: All staff members have the opportunity to participate in one global missions trip each year without using PTO.<br></span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><span style=\"font-weight: bold\">What We’re Looking For</span> </span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><span style=\"font-weight: bold\">Passionate Individuals:</span> People who have a heart for God and a desire to make a difference in the lives of others. </span></li>\n<li><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Team-Oriented</span>: We value collaboration, creativity, and humility. Our ideal candidates work well with others and contribute positively to a unified team culture.</span></li>\n<li><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Team-Builder</span>: <span style=\"font-weight: normal\">We are committed to developing others. By constantly recruiting, training, and developing team members to see them succeed in where God has called them to be.</span></span></li>\n<li><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Adaptability &amp; Initiative</span>: We thrive in a fast-paced environment where innovation is encouraged and change is part of the journey.</span></li>\n<li><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Faith &amp; Vision</span>: We seek individuals who align with our mission to serve others and support our church's vision of transformation and outreach. </span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">Here is the job description for the role:</span><br></p>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">Summary:</span> The Guest Services Coordinator is all about creating compelling environments where people feel welcome and open to experiencing God’s Truth. This experience starts the moment a guest steps onto the parking lot, all the way to taking a seat in the auditorium. A passion for welcoming and connecting with people and mobilizing the hundreds of team members it takes to create a compelling guest services environment is necessary for success in this role. Possess a desire to move and align individuals from interested to invested in a serving opportunity. All this is to live out our mission as a church to Introduce our friends to Jesus, Learn to follow Him, and celebrate His Presence in our lives.</p>\n<p> </p>\n<p><span><span style=\"font-weight: bold\">Expectations</span></span></p>\n<ul>\n<li><span style=\"font-weight: bold\">Build relationships -</span> Create partnerships, build trust, share ideas and accomplish work.</li>\n<li><span style=\"font-weight: bold\">Develop People -</span> Help others become more effective through expectation and coaching.</li>\n<li><span style=\"font-weight: bold\">Lead change -</span> Embrace change and set goals that align with our vision. </li>\n<li><span style=\"font-weight: bold\">Inspire others -</span> Encourage others through positivity, vision, confidence, challenges and recognition. </li>\n<li><span style=\"font-weight: bold\">Think critically -</span> Gather and evaluate information that leads to smart decisions.</li>\n<li><span style=\"font-weight: bold\">Communicate clearly -</span> Share information regularly and concisely. </li>\n<li><span style=\"font-weight: bold\">Create accountability -</span> Hold yourself and your team responsible for performance.</li>\n</ul>\n<p><br><br></p>\n<p><span><span style=\"font-weight: bold\">Primary Responsibilities</span></span><span> </span></p>\n<ul>\n<li><br><span>Experience in how to create a great customer experience to inspire repeat attendance</span></li>\n<li><br><span>Possess a natural ability for creating engaging environments and events with big picture perspective</span></li>\n<li><br><span>Excels at effective communication, a champion of organization, and refines details for optimal guest service experience</span></li>\n<li><br><span>Enjoy organizing project, tasks, and events engaging team members and staff support</span></li>\n<li><br><span>Scheduling, ordering supplies, and maintaining inventory at reasonable levels without waste or excess</span></li>\n<li><br><span>Strategic in recruiting, developing, and retaining team members specific to Guest Services &amp; Next Steps</span></li>\n<li><br><span>Intimate knowledge of all on campus ministries and proficiency in utilizing our next steps process to move individuals from</span></li>\n</ul>\n<p><span>interested to invested</span></p>\n<ul>\n<li><br><span>People development must be a passion in order to engage a diverse team and encourage the team to serve with high</span></li>\n</ul>\n<p><span>energy and commitment.</span></p>\n<ul>\n<li><br><span>Maintain accurate records of all team members, team groups, etc. in The Rock and ensure that team leaders have the most</span></li>\n</ul>\n<p><span>up to date information.</span></p>\n<ul>\n<li>Weekly Time Allocation (40 hours): Weekend Service - 20%, Meetings - 10%, Training/Development - 40%, Relational Equity</li>\n</ul>\n<p>- 30%</p>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">Personal Responsibilities</span></p>\n<ul>\n<li>Live a life worthy of the calling as taught in Ephesians 4</li>\n<li>Demonstrated follower of Jesus Christ as described in 1 Timothy</li>\n<li>Develop personal evangelism opportunities within and outside of the church</li>\n<li>Faithfully tithing consistently at least 10% of all personal income to God’s work through The Cove Church</li>\n<li>Adhere to and encompass the qualities and characteristics required of The Cove Church employees, as defined by the Policies and Procedures Handbook</li>\n</ul>\n<p><br><br></p>",
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