Sr. Customer Success Manager II

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  "active_status": "active"
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  "salary_period": "year",
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{
  "lists": [
    {
      "text": "Responsibilities",
      "content": "<div>\n\n<li style=\"list-style-type: disc;\" dir=\"ltr\">\n<p role=\"presentation\" dir=\"ltr\">Serve as the primary relationship and strategy owner for large, multi-national employer partners (90,000+ lives).</p>\n</li>\n<li style=\"list-style-type: disc;\" dir=\"ltr\">\n<p role=\"presentation\" dir=\"ltr\">Advise and lead employer partners to define and execute against their mental health and wellbeing strategy.</p>\n</li>\n<li style=\"list-style-type: disc;\" dir=\"ltr\">\n<p role=\"presentation\" dir=\"ltr\">Lead C-suite-level conversations and presentations to influence stakeholders using data-driven storytelling.</p>\n</li>\n<li style=\"list-style-type: disc;\" dir=\"ltr\">\n<p role=\"presentation\" dir=\"ltr\">Develop and maintain account strategies.&nbsp;</p>\n</li>\n<li style=\"list-style-type: disc;\" dir=\"ltr\">\n<p role=\"presentation\" dir=\"ltr\">Craft clear, succinct, and bespoke business reviews that demonstrate VOI and ROI.&nbsp;</p>\n</li>\n<li style=\"list-style-type: disc;\" dir=\"ltr\">\n<p role=\"presentation\" dir=\"ltr\">Act as a strategic advisor to Lyra’s executive leadership, defining winning strategies for the organization's largest renewals.</p>\n</li>\n<li style=\"list-style-type: disc;\" dir=\"ltr\">\n<p role=\"presentation\" dir=\"ltr\">Identify and proactively seize or mitigate emergent and long-term opportunities or risks in your portfolio.</p>\n</li>\n<li style=\"list-style-type: disc;\" dir=\"ltr\">\n<p role=\"presentation\" dir=\"ltr\">Drive compelling and effective employee engagement strategies in collaboration with marketing.</p>\n</li>\n<li style=\"list-style-type: disc;\" dir=\"ltr\">\n<p role=\"presentation\" dir=\"ltr\">Evaluate competing priorities, analyze trade-offs, and make clear, data-informed choices that drive client success.</p>\n</li>\n<li style=\"list-style-type: disc;\" dir=\"ltr\">\n<p role=\"presentation\" dir=\"ltr\">Balance organizational, team, and customer priorities with thoughtful execution.</p>\n</li>\n<li style=\"list-style-type: disc;\" dir=\"ltr\">\n<p role=\"presentation\" dir=\"ltr\">Collaborate internally with product, clinical, data science, legal, and other teams to effectively resolve customer requests and issues.</p>\n</li>\n<li style=\"list-style-type: disc;\" dir=\"ltr\">\n<p role=\"presentation\" dir=\"ltr\">Align Lyra's product roadmap directly with the customer's macro-organizational goals, and champion new product offerings.</p>\n</li>\n<li style=\"list-style-type: disc;\" dir=\"ltr\">\n<p role=\"presentation\" dir=\"ltr\">Manage your portfolio independently and proactively drive initiatives to completion.</p>\n</li>\n\n</div>"
    },
    {
      "text": "Qualifications",
      "content": "<div>\n\n<li style=\"list-style-type: disc;\" dir=\"ltr\">\n<p role=\"presentation\" dir=\"ltr\">15+ years of experience in customer success, ideally in the area of HR, benefits, or healthcare with employers or other large groups.</p>\n</li>\n<li style=\"list-style-type: disc;\" dir=\"ltr\">\n<p role=\"presentation\" dir=\"ltr\">Excellent verbal and written communication skills, including the ability to command a room with confidence when acting as a strategic advisor to executive leadership.</p>\n</li>\n<li style=\"list-style-type: disc;\" dir=\"ltr\">\n<p role=\"presentation\" dir=\"ltr\">Ability to analyze large, multi-variable data sets to identify and frame actionable insights.</p>\n</li>\n<li style=\"list-style-type: disc;\" dir=\"ltr\">\n<p role=\"presentation\" dir=\"ltr\">Ability to operate effectively in fast-paced or evolving environments and manage complex challenges to find solutions even when processes are not yet defined.</p>\n</li>\n<li style=\"list-style-type: disc;\" dir=\"ltr\">\n<p role=\"presentation\" dir=\"ltr\">Ability to innovate and creatively solve problems in a highly collaborative manner.</p>\n</li>\n<li style=\"list-style-type: disc;\" dir=\"ltr\">\n<p role=\"presentation\" dir=\"ltr\">Ability to collaborate effectively with cross-functional teams using strong project management skills.&nbsp;</p>\n</li>\n<li style=\"list-style-type: disc;\" dir=\"ltr\">\n<p role=\"presentation\" dir=\"ltr\">Ability to champion the strategic and thoughtful use of AI to drive high-level decision-making, pilot complex workflows, and uncover macro-trends.</p>\n</li>\n<li style=\"list-style-type: disc;\" dir=\"ltr\">\n<p role=\"presentation\" dir=\"ltr\">Ability to maintain a positive and productive mindset when facing complex client challenges or changing project scopes.</p>\n</li>\n<li style=\"list-style-type: disc;\" dir=\"ltr\">\n<p role=\"presentation\" dir=\"ltr\">Ability to prioritize and balance multiple customers simultaneously.</p>\n</li>\n<li style=\"list-style-type: disc;\" dir=\"ltr\">\n<p role=\"presentation\" dir=\"ltr\">A growth mindset.&nbsp;</p>\n</li>\n<li style=\"list-style-type: disc;\" dir=\"ltr\">\n<p role=\"presentation\" dir=\"ltr\">A passion for mental health and changing the healthcare landscape.</p>\n</li>\n<li style=\"list-style-type: disc;\" dir=\"ltr\">\n<p role=\"presentation\" dir=\"ltr\">Willingness to travel (10%).</p>\n</li>\n\n</div>"
    }
  ],
  "country": "US",
  "createdAt": 1781824727887,
  "updatedAt": null,
  "categories": {
    "team": "Customer Success",
    "location": "United States",
    "commitment": "Full-time",
    "department": "Go-To-Market",
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