Sr. Desktop Engineer (Onsite)

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    "ShortDescriptionStr": "We’re seeking a highly skilled Sr. Desktop Support Engineer for a data center who thrives in a hands-on, fast-paced environment. In this role, you’ll be the go-to technical expert for end users, supporting a wide range of devices, systems, and onsite technologies. If you enjoy solving complex technical problems, delivering exceptional customer service, and owning IT operations at the site level—this is the role for you.\n\nPlease note attendance at site location is mandatory.\n",
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    "ExternalDescriptionStr": "<div class=\"oj-flex-item\" data-oj-context=\"\" data-oj-internal=\"\" style=\"box-sizing: border-box; flex: 0 1 100%; margin: 0px; max-width: 100%; padding: 0px; scrollbar-width: thin; width: 1246.67px;\"><p><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">We’re seeking a highly skilled<strong> Sr. Desktop Support Engineer&nbsp;</strong>for a data center who thrives in a hands-on, fast-paced environment. In this role, you’ll be the go-to technical expert for end users, supporting a wide range of devices, systems, and onsite technologies. If you enjoy solving complex technical problems, delivering exceptional customer service, and owning IT operations at the site level—this is the role for you.</span></span></p><hr><p><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Position Details:&nbsp;</strong></span></span></p><ul style=\"list-style-type: square;\"><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong><u>Exempt Salaried position</u></strong><u>&nbsp;</u>&nbsp;based upon experience (weekly salary broken down hourly for vendor invoicing purposes only)</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Contract with possible contract extension or hire</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Standard work hours: &nbsp;For up to the 1<sup>st</sup> 3 months 8:00am-5:00pm, then will move to 2<sup>nd</sup> shift 4:00pm-12:00am</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Location: Onsite – Holly Ridge, LA</span></span></li></ul><p><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>What You’ll Do:</strong></span></span></p><p><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>End-User &amp; Hardware Support</strong></span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Provide onsite support for desktops/laptops, peripherals, hardware replacements, and office IT equipment.</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Install, configure, and troubleshoot operating systems, applications, and security tools for both local and remote users.</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Diagnose and resolve issues affecting PC performance, network connectivity, and workstation hardware/software.</span></span></li></ul><p><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Printer &amp; Conference Room Support</strong></span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Install, configure, and maintain printers and multifunction devices.</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Support video conferencing systems (Zoom, Teams, WebEx, Polycom, etc.) for meetings and corporate broadcasts.</span></span></li></ul><p><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Networking &amp; Infrastructure</strong></span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Perform first-level troubleshooting on switches, routers, firewalls, and wireless access points.</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Rack/stack network equipment, patch cables, and assist with physical connectivity checks.</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Provide remote‑hands support for server and network teams (cabling, racking, hardware checks).</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Interpret network topology diagrams to support racking, patching, troubleshooting, and proper labeling.</span></span></li></ul><p><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Operations &amp; Service Management</strong></span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Manage incident tickets using <strong>ServiceNow</strong>—create, update, and close tickets with accurate documentation.</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Partner with vendors for onsite technical services, equipment repairs, and software/hardware support.</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Maintain accurate asset records for all onsite IT equipment.</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Ensure compliance with corporate technology and security policies.</span></span></li></ul><hr><p><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>What You Bring:</strong></span></span></p><p><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Education &amp; Experience</strong></span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Degree or technical training in Information Technology (or related field) with <strong>8-10 years</strong> of hands‑on support experience in a networked, customer-facing environment.</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Certifications such as <strong>A+, Microsoft, or ITIL</strong> are a plus.</span></span></li></ul><p><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Professional Skills</strong></span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Confident working independently in a fast-paced onsite environment supporting diverse user groups.</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Strong time-management skills with the ability to prioritize and multitask.</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Excellent interpersonal, verbal, and written communication skills.</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Self-driven, detail‑oriented, and committed to exceptional service.</span></span></li></ul><p><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Technical Strengths</strong></span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Hands-on experience with <strong>Windows 10/11</strong>, system settings, networking, and device management.</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Proficiency with <strong>Microsoft 365 apps</strong>—<strong>Outlook, Word, Excel.</strong></span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Familiarity with <strong>VPN technologies</strong> (Cisco AnyConnect or similar).</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Experience with <strong>Intune, Entra ID, MDM</strong>, Active Directory (password resets, user management).</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Strong understanding of networking concepts: TCP/IP, DHCP, DNS, switches, routers, firewalls, VPNs, Wi-Fi.</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Experience with WebEx <strong>audio/video systems</strong>.</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Comfortable working with physical data center equipment (rack/stack, patching).</span></span></li></ul><hr><p><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Tools You Know</strong></span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Must Have:</strong> Remote support tools, ticketing systems (ServiceNow preferred), VPN technologies, and endpoint security.</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Good to Have:</strong> Bomgar, asset management tools, disk encryption, Citrix Workspace, imaging tools (ManageEngine Endpoint Central), Cisco AMP/Umbrella, CrowdStrike Falcon.</span></span></li></ul><hr><p><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Supervisory Responsibilities</strong></span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">This role has <strong>no direct reports</strong>.</span></span></li></ul><p>&nbsp;</p><p><span style=\"font-family: Calibri, sans-serif;\"><i><span style=\"font-size: 11pt; line-height: 115%;\">This job description is designed to cover or contain a comprehensive listing of activities, duties, and responsibilities that are required of the employee; it is not meant to be all-inclusive for any one position. Job responsibilities and requirements are subject to change at any time due to business conditions or any other reason.</span></i></span></p><p><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>About Us:</strong></span></span></p><p><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Black Box Network Services is a leading technology solutions provider dedicated to helping customers design, deploy and manage their IT infrastructure. We deliver high-value products and services through our global presence and 3,000 team members.</span></span></p><p><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>What’s in it for You at Black Box Network Services?</strong></span></span></p><p><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Black Box provides challenging work that creates advancement opportunities within the organization for those demonstrating desire and aptitude through their achievements. We have no shortage of opportunities. If you are looking for a business that allows for individual reward and growth, we are the place for you!</span></span></p><p><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.</span></span></p><p><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Visit <strong>blackbox.com</strong> to learn more.</span></span></p><div class=\"oj-label-group\" style=\"display: inline-block; overflow: inherit; scrollbar-width: thin; text-overflow: inherit; vertical-align: bottom;\">&nbsp;</div><div class=\"oj-label-group\" style=\"display: inline-block; overflow: inherit; scrollbar-width: thin; text-overflow: inherit; vertical-align: bottom;\">&nbsp;</div></div><div class=\"oj-flex-item\" data-oj-context=\"\" data-oj-internal=\"\" style=\"box-sizing: border-box; flex: 1 1 0px; margin: 0px; padding: 0px; scrollbar-color: rgba(49, 45, 42, 0.15) rgba(0, 0, 0, 0); scrollbar-width: thin;\"><div class=\"oj-sp-input-rich-text-2-container oj-sp-input-rich-text-2-readonly oj-sp-input-rich-text-2-container-blurred\" slot=\"value\" style=\"background-color: transparent; border-color: rgba(22, 21, 19, 0.5); border-radius: 4px; border-style: none; border-width: 0px; box-sizing: border-box; padding: 0px calc(0.1px) 0px 0px; scrollbar-color: rgba(49, 45, 42, 0.15) rgba(0, 0, 0, 0); scrollbar-width: thin; transition: border-color 0.1s linear;\"><div style=\"scrollbar-color: rgba(49, 45, 42, 0.15) rgba(0, 0, 0, 0); scrollbar-width: thin;\"><div style=\"scrollbar-color: rgba(49, 45, 42, 0.15) rgba(0, 0, 0, 0); scrollbar-width: thin;\"><div class=\"oj-sp-input-rich-text-2-editor-area flex\" tabindex=\"0\" style=\"overflow-wrap: anywhere; padding: 0px 0.5rem; scrollbar-color: rgba(49, 45, 42, 0.15) rgba(0, 0, 0, 0); scrollbar-width: thin;\"><div class=\"ck-blurred ck ck-content ck-editor__editable ck-rounded-corners ck-editor__editable_inline ck-read-only ck-column-resize_disabled\" dir=\"ltr\" role=\"textbox\" aria-label=\"Description\" contenteditable=\"false\" aria-readonly=\"true\" aria-describedby=\"undefined\" style=\"border-radius: 2px; border: 0px; min-height: 5.625rem; overflow: auto; padding: 0px 0.5rem; scrollbar-color: rgba(49, 45, 42, 0.15) rgba(0, 0, 0, 0); scrollbar-width: thin; text-align: left; word-break: break-word;\"><p style=\"margin: 0px; scrollbar-width: thin;\">&nbsp;</p></div></div></div></div></div></div>",
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