Fraud Specialist

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    "jobTitle": "Fraud Specialist",
    "location": "Remote Work - MST - Rapid City, SD 57702",
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    "description": "<p style=\"text-align:center;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\"><strong><u>Who We Are</u></strong></span></span></p>\n\n<p style=\"text-align:center;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\"><em>We have the fundamental belief that we, as an organization, can and will improve lives. Rooted in the centuries-old credit union philosophy of people helping people, we maintain a simple premise. Those we interact with will receive equal and just treatment, devoid of intolerance, false judgment, racism, or discrimination of any kind. We must not accept less if we are to fulfill our mission, \"We Improve Lives.\" This mission empowers us to serve the greater good and to make a difference in our world. Our cooperative structure creates a cycle of mutual assistance towards the common goal of the financial well-being of members.</em></span></span></p>\n\n<p style=\"text-align:center;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\"><em>At Black Hills Federal Credit Union (BHFCU), we’re committed to improving the lives of our members every day, and we look for people who share that passion. Don’t have a ton of financial industry experience? No problem. Our onboarding includes an orientation program with ongoing training to help staff further their career at BHFCU by building on their existing strengths.</em></span></span></p>\n\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\"><strong>General Purpose:</strong> The Fraud Specialist performs the necessary functions to support and maintain BHFCU’s policies and procedures pertaining to fraud or attempted fraud. </span></span></p>\n\n<p style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\"><strong>Essential Duties/Responsibilities:</strong></span></span></p>\n\n<ul>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Implements and maintains a comprehensive fraud program in support of the Fraud Manager’s directives and vision. </span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Perform the activities and responsibilities of the fraud function, to include reviewing and working of daily fraud alerts. </span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Work across all areas of the Credit Union investigation, resolution and required reporting of </span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">fraudulent activity. </span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Report and respond to fraud cases within the Zelle CRM portal.</span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Develop and keep up to date fraud procedures and resources for staff.</span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Respond to salesforce cases, emails and Slack as applicable to fraud.</span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Monitor transactional fraud, make recommendations to Fraud Manager and Chief Risk Officer on fraud mitigation and prevention activities.</span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Act as a resource to BHFCU staff for questions and information regarding fraud items.</span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Perform reviews and make recommendations relative to the fraud software utilized by BHFCU in     order to maximize efficiency, provide proactive responses, and prevent loss.</span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Assist in the development and distribution of educational resources (written, verbal, classroom presentations) for BHFCU staff and members. </span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Maintain a centralized tracking system of fraudulent cases, losses and recoveries. </span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Assist management with the Identity Theft Program annual updates and training.  Be a resource for staff with ID theft investigations.</span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Assist management in coordinating/assembling data on loss prevention activities and on actual losses incurred by BHFCU and its members as a result of fraudulent activity by type and frequency to enable development of better loss prevention systems.</span></span></li>\n</ul>\n\n<p style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\"><strong>Other Duties/Responsibilities:</strong></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Establish and maintain effective working relationships with co-workers and management.   </span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Remain aware and up to date on fraud trends and changes in the financial services industry through reading pertinent materials, attending webinars, joining forums, etc. </span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Maintain knowledge of  legal and regulatory requirements as it relates to fraud, fraud reporting, and NCUA rules and regulations.</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Maintain a high level of integrity in performing job duties and in team collaborations.</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Perform other duties as may be assigned by Fraud Manager or. Chief Risk Officer.</span></span></li>\n</ul>\n\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\"><strong>Job Knowledge:</strong></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Working knowledge of laws, regulations and procedures affecting Credit Union operations. </span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Proficient in applying internal standards, procedures, and techniques as well as credit union fraud procedures. </span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Working knowledge of Credit Union policies/procedures and service philosophy. </span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Working knowledge of the Credit Union's in-house computer system. </span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Must be able to read and interpret laws and regulations received from various sources. </span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Working knowledge of the Internet and personal computers and related software equipment.</span></span></li>\n</ul>\n\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\"><strong>Job Qualifications (Skills):</strong></span></span></p>\n\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">BHFCU is committed to working with its employees to reasonably accommodate them with the physical aspects of the position.  The following list outlines the physical considerations that are normally encountered in this job.</span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Vision: A sighted person to read and interpret compliance-related laws and regulations. </span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Speech/Hearing: Ability to communicate verbally and in writing with directors, staff, members and appropriate outside parties. </span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Manual Dexterity: Ability to perform necessary computer-related input. </span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Physical Mobility: Limited mobility required.</span></span></li>\n</ul>\n\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\"><strong>Job Qualifications (Ability):</strong></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Ability to understand and follow complex written and oral instructions. </span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Ability to comprehend complex rules and regulations and be able to disseminate that knowledge in a clear and understandable format to others. </span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Ability to express oneself, clearly and concisely, both orally and in writing. </span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Ability to prepare and maintain confidential records and reports. </span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Ability to conduct impartial investigations and analysis. </span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Ability to interact with more than one department daily. </span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Ability to use a rational and organized approach to completing tasks. </span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Ability to provide friendly, professional and accurate service and support to all staff, members, and external contacts.</span></span></li>\n</ul>\n\n<p style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\"><strong>Job Qualifications (Education/Experience):</strong></span></span></p>\n\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Education: Job requires a two-year college level of language, math and reasoning skills. </span></span></p>\n\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Experience: One year in alternate BHFCU department or one year’s experience in financial services or related field is acceptable.  Formal training should be supplemented with continuing education.   </span></span></p>\n\n<p style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\"><strong>Working Conditions:</strong></span></span></p>\n\n<p style=\"margin-left:40px;text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\"><strong>Material and Equipment Involved</strong> </span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Personal Computer</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Presentation Aids</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Signature Pads</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">WebEx</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Tablet and Mobile Devices</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Photocopy Machine      </span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Video Recording Devices</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Projectors and Screens                                         </span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Various Software Applications </span></span></li>\n</ul>\n\n<p style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\"><strong>Work Environment/Physical Activities</strong></span></span></p>\n\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Occasional travel to one of BHFCU’s branch locations or attendance at community events may be required.</span></span></p>\n\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\"><strong>Physical Requirements</strong></span></span></p>\n\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 5 lbs. Must be capable of climbing/descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance.</span></span></p>\n\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\"><strong>Working Conditions</strong></span></span></p>\n\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise.</span></span></p>\n\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\"><strong>Mental and/or Emotional Requirements</strong></span></span></p>\n\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Must be able to perform job functions with supervision and work effectively either on own or as part of a team. Must be able to read and carry out various instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic mathematical calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on confidential matters.</span></span></p>\n\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\"><strong>Notice:</strong>  This job description is not intended to be, nor should it be construed as, a contract or guarantee of employment.  Black Hills Federal Credit Union adheres to all federal and state labor laws regarding termination and probationary periods.  This position is also subject to all the personnel policies of Black Hills Federal Credit Union.  Changes may be made to this job description at any time by the President.  Black Hills Federal Credit Union is an equal opportunity employer.</span></span></p>\n\n<p style=\"margin-left:1px;\"><em><span style=\"font-size:10pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"color:#444444;\">Black Hills Federal Credit Union is an equal opportunity employer. All applicants will receive consideration without regard to age, race, color, sex, sexual orientation, genetic information, religion, national origin, disability, veteran status, or any other status or condition protected by state or federal law. BHFCU will provide reasonable accommodation to qualified persons with a disability but who are otherwise able to perform the essential functions of the job.</span></span></span></span></em></p>",
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Our onboarding includes an orientation program with ongoing training to help staff further their career at BHFCU by building on their existing strengths.\\n\\nGeneral Purpose: The Fraud Specialist performs the necessary functions to support and maintain BHFCU’s policies and procedures pertaining to fraud or attempted fraud. \\n\\nEssential Duties/Responsibilities:\\n\\n\\n\\tImplements and maintains a comprehensive fraud program in support of the Fraud Manager’s directives and vision. \\n\\tPerform the activities and responsibilities of the fraud function, to include reviewing and working of daily fraud alerts. \\n\\tWork across all areas of the Credit Union investigation, resolution and required reporting of \\n\\tfraudulent activity. \\n\\tReport and respond to fraud cases within the Zelle CRM portal.\\n\\tDevelop and keep up to date fraud procedures and resources for staff.\\n\\tRespond to salesforce cases, emails and Slack as applicable to fraud.\\n\\tMonitor transactional fraud, make recommendations to Fraud Manager and Chief Risk Officer on fraud mitigation and prevention activities.\\n\\tAct as a resource to BHFCU staff for questions and information regarding fraud items.\\n\\tPerform reviews and make recommendations relative to the fraud software utilized by BHFCU in     order to maximize efficiency, provide proactive responses, and prevent loss.\\n\\tAssist in the development and distribution of educational resources (written, verbal, classroom presentations) for BHFCU staff and members. \\n\\tMaintain a centralized tracking system of fraudulent cases, losses and recoveries. \\n\\tAssist management with the Identity Theft Program annual updates and training.  Be a resource for staff with ID theft investigations.\\n\\tAssist management in coordinating/assembling data on loss prevention activities and on actual losses incurred by BHFCU and its members as a result of fraudulent activity by type and frequency to enable development of better loss prevention systems.\\n\\n\\nOther Duties/Responsibilities:\\n\\n\\n\\tEstablish and maintain effective working relationships with co-workers and management.   \\n\\tRemain aware and up to date on fraud trends and changes in the financial services industry through reading pertinent materials, attending webinars, joining forums, etc. \\n\\tMaintain knowledge of  legal and regulatory requirements as it relates to fraud, fraud reporting, and NCUA rules and regulations.\\n\\tMaintain a high level of integrity in performing job duties and in team collaborations.\\n\\tPerform other duties as may be assigned by Fraud Manager or. Chief Risk Officer.\\n\\n\\nJob Knowledge:\\n\\n\\n\\tWorking knowledge of laws, regulations and procedures affecting Credit Union operations. \\n\\tProficient in applying internal standards, procedures, and techniques as well as credit union fraud procedures. \\n\\tWorking knowledge of Credit Union policies/procedures and service philosophy. \\n\\tWorking knowledge of the Credit Union's in-house computer system. \\n\\tMust be able to read and interpret laws and regulations received from various sources. \\n\\tWorking knowledge of the Internet and personal computers and related software equipment.\\n\\n\\nJob Qualifications (Skills):\\n\\nBHFCU is committed to working with its employees to reasonably accommodate them with the physical aspects of the position.  The following list outlines the physical considerations that are normally encountered in this job.\\n\\n\\n\\tVision: A sighted person to read and interpret compliance-related laws and regulations. \\n\\tSpeech/Hearing: Ability to communicate verbally and in writing with directors, staff, members and appropriate outside parties. \\n\\tManual Dexterity: Ability to perform necessary computer-related input. \\n\\tPhysical Mobility: Limited mobility required.\\n\\n\\nJob Qualifications (Ability):\\n\\n\\n\\tAbility to understand and follow complex written and oral instructions. \\n\\tAbility to comprehend complex rules and regulations and be able to disseminate that knowledge in a clear and understandable format to others. \\n\\tAbility to express oneself, clearly and concisely, both orally and in writing. \\n\\tAbility to prepare and maintain confidential records and reports. \\n\\tAbility to conduct impartial investigations and analysis. \\n\\tAbility to interact with more than one department daily. \\n\\tAbility to use a rational and organized approach to completing tasks. \\n\\tAbility to provide friendly, professional and accurate service and support to all staff, members, and external contacts.\\n\\n\\nJob Qualifications (Education/Experience):\\n\\nEducation: Job requires a two-year college level of language, math and reasoning skills. \\n\\nExperience: One year in alternate BHFCU department or one year’s experience in financial services or related field is acceptable.  Formal training should be supplemented with continuing education.   \\n\\nWorking Conditions:\\n\\nMaterial and Equipment Involved \\n\\n\\n\\tPersonal Computer\\n\\tPresentation Aids\\n\\tSignature Pads\\n\\tWebEx\\n\\tTablet and Mobile Devices\\n\\tPhotocopy Machine      \\n\\tVideo Recording Devices\\n\\tProjectors and Screens                                         \\n\\tVarious Software Applications \\n\\n\\nWork Environment/Physical Activities\\n\\nOccasional travel to one of BHFCU’s branch locations or attendance at community events may be required.\\n\\nPhysical Requirements\\n\\nPerform primarily sedentary work with limited physical exertion and occasional lifting of up to 5 lbs. Must be capable of climbing/descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance.\\n\\nWorking Conditions\\n\\nMust be able to routinely perform work indoors in climate-controlled shared work area with moderate noise.\\n\\nMental and/or Emotional Requirements\\n\\nMust be able to perform job functions with supervision and work effectively either on own or as part of a team. Must be able to read and carry out various instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic mathematical calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on confidential matters.\\n\\nNotice:  This job description is not intended to be, nor should it be construed as, a contract or guarantee of employment.  Black Hills Federal Credit Union adheres to all federal and state labor laws regarding termination and probationary periods.  This position is also subject to all the personnel policies of Black Hills Federal Credit Union.  Changes may be made to this job description at any time by the President.  Black Hills Federal Credit Union is an equal opportunity employer.\\n\\nBlack Hills Federal Credit Union is an equal opportunity employer. All applicants will receive consideration without regard to age, race, color, sex, sexual orientation, genetic information, religion, national origin, disability, veteran status, or any other status or condition protected by state or federal law. BHFCU will provide reasonable accommodation to qualified persons with a disability but who are otherwise able to perform the essential functions of the job.Qualifications\",\"responsibilities\":\"Who We Are\\n\\nWe have the fundamental belief that we, as an organization, can and will improve lives. Rooted in the centuries-old credit union philosophy of people helping people, we maintain a simple premise. Those we interact with will receive equal and just treatment, devoid of intolerance, false judgment, racism, or discrimination of any kind. We must not accept less if we are to fulfill our mission, \\\"We Improve Lives.\\\" This mission empowers us to serve the greater good and to make a difference in our world. Our cooperative structure creates a cycle of mutual assistance towards the common goal of the financial well-being of members.\\n\\nAt Black Hills Federal Credit Union (BHFCU), we’re committed to improving the lives of our members every day, and we look for people who share that passion. Don’t have a ton of financial industry experience? No problem. Our onboarding includes an orientation program with ongoing training to help staff further their career at BHFCU by building on their existing strengths.\\n\\nGeneral Purpose: The Fraud Specialist performs the necessary functions to support and maintain BHFCU’s policies and procedures pertaining to fraud or attempted fraud. \\n\\nEssential Duties/Responsibilities:\\n\\n\\n\\tImplements and maintains a comprehensive fraud program in support of the Fraud Manager’s directives and vision. \\n\\tPerform the activities and responsibilities of the fraud function, to include reviewing and working of daily fraud alerts. \\n\\tWork across all areas of the Credit Union investigation, resolution and required reporting of \\n\\tfraudulent activity. \\n\\tReport and respond to fraud cases within the Zelle CRM portal.\\n\\tDevelop and keep up to date fraud procedures and resources for staff.\\n\\tRespond to salesforce cases, emails and Slack as applicable to fraud.\\n\\tMonitor transactional fraud, make recommendations to Fraud Manager and Chief Risk Officer on fraud mitigation and prevention activities.\\n\\tAct as a resource to BHFCU staff for questions and information regarding fraud items.\\n\\tPerform reviews and make recommendations relative to the fraud software utilized by BHFCU in     order to maximize efficiency, provide proactive responses, and prevent loss.\\n\\tAssist in the development and distribution of educational resources (written, verbal, classroom presentations) for BHFCU staff and members. \\n\\tMaintain a centralized tracking system of fraudulent cases, losses and recoveries. \\n\\tAssist management with the Identity Theft Program annual updates and training.  Be a resource for staff with ID theft investigations.\\n\\tAssist management in coordinating/assembling data on loss prevention activities and on actual losses incurred by BHFCU and its members as a result of fraudulent activity by type and frequency to enable development of better loss prevention systems.\\n\\n\\nOther Duties/Responsibilities:\\n\\n\\n\\tEstablish and maintain effective working relationships with co-workers and management.   \\n\\tRemain aware and up to date on fraud trends and changes in the financial services industry through reading pertinent materials, attending webinars, joining forums, etc. \\n\\tMaintain knowledge of  legal and regulatory requirements as it relates to fraud, fraud reporting, and NCUA rules and regulations.\\n\\tMaintain a high level of integrity in performing job duties and in team collaborations.\\n\\tPerform other duties as may be assigned by Fraud Manager or. Chief Risk Officer.\\n\\n\\nJob Knowledge:\\n\\n\\n\\tWorking knowledge of laws, regulations and procedures affecting Credit Union operations. \\n\\tProficient in applying internal standards, procedures, and techniques as well as credit union fraud procedures. \\n\\tWorking knowledge of Credit Union policies/procedures and service philosophy. \\n\\tWorking knowledge of the Credit Union's in-house computer system. \\n\\tMust be able to read and interpret laws and regulations received from various sources. \\n\\tWorking knowledge of the Internet and personal computers and related software equipment.\\n\\n\\nJob Qualifications (Skills):\\n\\nBHFCU is committed to working with its employees to reasonably accommodate them with the physical aspects of the position.  The following list outlines the physical considerations that are normally encountered in this job.\\n\\n\\n\\tVision: A sighted person to read and interpret compliance-related laws and regulations. \\n\\tSpeech/Hearing: Ability to communicate verbally and in writing with directors, staff, members and appropriate outside parties. \\n\\tManual Dexterity: Ability to perform necessary computer-related input. \\n\\tPhysical Mobility: Limited mobility required.\\n\\n\\nJob Qualifications (Ability):\\n\\n\\n\\tAbility to understand and follow complex written and oral instructions. \\n\\tAbility to comprehend complex rules and regulations and be able to disseminate that knowledge in a clear and understandable format to others. \\n\\tAbility to express oneself, clearly and concisely, both orally and in writing. \\n\\tAbility to prepare and maintain confidential records and reports. \\n\\tAbility to conduct impartial investigations and analysis. \\n\\tAbility to interact with more than one department daily. \\n\\tAbility to use a rational and organized approach to completing tasks. \\n\\tAbility to provide friendly, professional and accurate service and support to all staff, members, and external contacts.\\n\\n\\nJob Qualifications (Education/Experience):\\n\\nEducation: Job requires a two-year college level of language, math and reasoning skills. \\n\\nExperience: One year in alternate BHFCU department or one year’s experience in financial services or related field is acceptable.  Formal training should be supplemented with continuing education.   \\n\\nWorking Conditions:\\n\\nMaterial and Equipment Involved \\n\\n\\n\\tPersonal Computer\\n\\tPresentation Aids\\n\\tSignature Pads\\n\\tWebEx\\n\\tTablet and Mobile Devices\\n\\tPhotocopy Machine      \\n\\tVideo Recording Devices\\n\\tProjectors and Screens                                         \\n\\tVarious Software Applications \\n\\n\\nWork Environment/Physical Activities\\n\\nOccasional travel to one of BHFCU’s branch locations or attendance at community events may be required.\\n\\nPhysical Requirements\\n\\nPerform primarily sedentary work with limited physical exertion and occasional lifting of up to 5 lbs. Must be capable of climbing/descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance.\\n\\nWorking Conditions\\n\\nMust be able to routinely perform work indoors in climate-controlled shared work area with moderate noise.\\n\\nMental and/or Emotional Requirements\\n\\nMust be able to perform job functions with supervision and work effectively either on own or as part of a team. Must be able to read and carry out various instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic mathematical calculations with extreme accuracy. 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Must be capable of exercising highest level of discretion on confidential matters.\\n\\nNotice:  This job description is not intended to be, nor should it be construed as, a contract or guarantee of employment.  Black Hills Federal Credit Union adheres to all federal and state labor laws regarding termination and probationary periods.  This position is also subject to all the personnel policies of Black Hills Federal Credit Union.  Changes may be made to this job description at any time by the President.  Black Hills Federal Credit Union is an equal opportunity employer.\\n\\nBlack Hills Federal Credit Union is an equal opportunity employer. All applicants will receive consideration without regard to age, race, color, sex, sexual orientation, genetic information, religion, national origin, disability, veteran status, or any other status or condition protected by state or federal law. 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