ITM Specialist PT

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    "description": "<p><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"font-size:12pt;\">PRIMARY PURPOSE OF JOB</span></strong></span></span></span></p>\n<p><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\">Provides quality service, processes customer transactions and sells appropriate products via the Interactive Teller Machine to bank customers in an efficient and professional manner.  Researches and resolves customer requests and answers customer inquiries with regard to account maintenance, balance transfers, stop payments, statement requests, etc.  </span></span></span></p>\n<p><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"font-size:12pt;\"><span>EXPECTATIONS OF ALL SOUTHERN BANK TEAM MEMBERS</span></span></strong></span></span></span></p>\n<ul>\n\t<li><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\">Southern Bank team members exhibit Southern Bank’s values, which can be remembered with the acronym <strong><span style=\"font-size:12pt;\"><span><span style=\"color:#31849b;\">FIRSTS</span></span></span></strong><span style=\"font-size:12pt;\"><span><span style=\"color:#000000;\">. We teach our team members about our “values in action,” which give further examples of how we can live out Southern Bank’s values.</span></span></span> </span></span></span>\n\t<ul style=\"list-style-type:circle;\">\n\t\t<li><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\">We act as a <strong><span style=\"font-size:13pt;\"><span style=\"color:#31849b;\">F</span></span></strong><strong>AMILY</strong> – We know we’re not a related family, but we really care about people, both personally and professionally. We like knowing that our skills, our time, and our efforts contribute to the overall success of those we spend time with every day.</span></span></span></li>\n\t\t<li><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\">We move with <strong><span style=\"font-size:13pt;\"><span style=\"color:#31849b;\">I</span></span></strong><strong>NNOVIATION</strong> – We push for better ways to solve problems. We are not afraid of a challenge; we’re driven to develop new ideas and solutions using creativity and experience. We are committed to leading, devising new solutions for all kinds of obstacles.</span></span></span></li>\n\t\t<li><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\">We are <strong><span style=\"font-size:13pt;\"><span style=\"color:#31849b;\">R</span></span></strong><strong>OOTED</strong> – We’re from here. These communities are our homes, and we are deeply invested in making our hometowns the best that they can be. We are firmly committed to success in the places where we’ve known people our whole lives.</span></span></span></li>\n\t\t<li><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\">We prioritize <strong><span style=\"font-size:13pt;\"><span style=\"color:#31849b;\">S</span></span></strong><strong>ERVICE</strong> – We put others above ourselves. We make intentional decisions and take action to benefit others, be it in our daily work with our customers and fellow team members, or in volunteering our time, money, and energy in our communities.</span></span></span></li>\n\t\t<li><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\">We build <strong><span style=\"font-size:13pt;\"><span style=\"color:#31849b;\">T</span></span></strong><strong>RUST</strong> – We strive to be reliable and trustworthy, honest and transparent. We are dedicated to doing what’s best for our team members, our customers, and our communities, and they can be confident that we are who we say we are.</span></span></span></li>\n\t\t<li><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\">We are a source of <strong><span style=\"font-size:13pt;\"><span style=\"color:#31849b;\">S</span></span></strong><strong>TRENGTH</strong> – We have a capacity and resilience that has come through years of experience and growth. We are able to support those who count on us, and those who need us can rely on us.</span></span></span></li>\n\t</ul>\n\t</li>\n\t<li><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\">Ensures the confidentiality of customer non-public personal information and secures information systems to comply with bank regulations.</span></span></span></li>\n</ul>\n\n<p style=\"margin-left:48px;\"> </p>\n\n<p><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"font-size:12pt;\">ESSENTIAL FUNCTIONS AND PERFORMANCE AREAS           </span></strong></span></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\">Receives and fields incoming customer service calls;</span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\">Processes transactions including deposits, withdrawals, transfers, loan payments, and account inquiries. Ensures all transactions are handled in compliance with bank policies, regulatory requirements and security procedures;</span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\">Promotes strong and lasting customer relationships in an efficient and highly professional manner;</span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\">Achieves a high level of success by understanding customer needs and identifying opportunities to grow the bank;</span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\">Assist in resolving difficult customer situations effectively, while delivering friendly customer service and ensuring the highest level of customer satisfaction;</span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\">Identifies and refers customers as well as potential customers to the appropriate personnel as needed;</span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\">Maintains trustworthiness, character ,professionalism, confidentiality and honesty in dealing with internal or external customers; </span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\">Responsible for thorough knowledge of all bank products offered;</span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\">Responsible for knowledge and expertise in utilizing technology and numerous software packages used by the bank;</span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\">Accurately completes necessary steps, paperwork and procedures within established guidelines to complete customer’s requests for various services and products; and, </span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\">Completes and performs any other duties assigned.</span></span></span></li>\n</ul>",
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