Damage Prevention Coordinator (1129)

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    "jobTitle": "Damage Prevention Coordinator (1129)",
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    "description": "<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Damage Prevention Coordinator | Ripple Fiber</b>&nbsp;</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\">&nbsp;</p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">We are looking for a Damage Prevention Coordinator to join&nbsp;our&nbsp;growing team.&nbsp;</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\">&nbsp;</p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>About Ripple Fiber</b>&nbsp;</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\">&nbsp;</p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">At Ripple Fiber,&nbsp;we deliver&nbsp;more than high-speed internet.&nbsp;We&rsquo;re&nbsp;creating a ripple effect by producing opportunities and brighter futures for the residents of the communities we serve. Join America&rsquo;s most innovative, industry-leading fiber internet company, and help shape the future.&nbsp;</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\">&nbsp;</p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">We&nbsp;believe&nbsp;the biggest wave starts as a ripple.&nbsp;</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\">&nbsp;</p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>About our culture</b>&nbsp;</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\">&nbsp;</p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">We are a dynamic, fast-growing, and innovative company driven by ambitious self-starters with entrepreneurial mindsets. Our fast-paced environment fosters creativity, collaboration, and initiative. We are people-centric, placing strong emphasis on employee experience, career growth, and professional development.&nbsp;</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\">&nbsp;</p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>About the role</b>&nbsp;</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\">&nbsp;</p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">The Damage Prevention Program Coordinator is responsible for the end-to-end coordination and execution of damage prevention activities across Ripple Fiber&rsquo;s network. This role ensures all damage tickets&mdash;both in-house and third-party&mdash;are actively managed, followed up on, and resolved in a timely manner. </span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\">&nbsp;</p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">This individual owns the tracking, communication, and accountability of damage-related work, including coordinating network relocations, ensuring vendor performance, and maintaining system accuracy. The role is critical in reducing network damages, improving response times, and protecting the customer experience.</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\">&nbsp;</p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Responsibilities:</b>&nbsp;</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\">&nbsp;</p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Damage Ticket Management </span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\">&nbsp;</p>\r\n\r\n<ul style=\"margin-bottom:11px;\">\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Own and manage all damage prevention tickets from creation to closure </span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Ensure timely follow-up on all open tickets with internal teams and third-party vendors </span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Track ticket status, drive updates, and escalate issues as needed </span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Maintain accurate and up-to-date records in all systems </span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom:11px;\">&nbsp;</p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Vendor &amp; Internal Coordination </span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\">&nbsp;</p>\r\n\r\n<ul style=\"margin-bottom:11px;\">\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Act as the central point of contact for damage prevention activities </span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Hold vendors and internal teams accountable for response times and SLAs </span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Ensure all work is completed and properly documented </span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom:11px;\">&nbsp;</p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Network Relocations Management </span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\">&nbsp;</p>\r\n\r\n<ul style=\"margin-bottom:11px;\">\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Coordinate and track all network relocation requests </span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Work cross-functionally with Construction, Engineering, and Field Operations </span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Monitor progress and escalate risks </span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom:11px;\">&nbsp;</p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Reporting &amp; Performance Tracking </span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\">&nbsp;</p>\r\n\r\n<ul style=\"margin-bottom:11px;\">\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Track and report key metrics (ticket volumes, response times, repeat damages) </span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Identify trends and provide insights to leadership </span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Support continuous improvement initiatives </span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom:11px;\">&nbsp;</p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Process &amp; System Ownership </span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\">&nbsp;</p>\r\n\r\n<ul style=\"margin-bottom:11px;\">\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Ensure adherence to processes and workflows</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Drive consistency in ticket management across teams </span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Support system and reporting improvements</span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom:11px;\">&nbsp;</p>\r\n\r\n<p style=\"margin-bottom:11px;\">&nbsp;</p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Qualifications:</b>&nbsp;</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\">&nbsp;</p>\r\n\r\n<ul style=\"margin-bottom:11px;\">\r\n\t<li style=\"margin-left:32px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">3+ years of experience in telecom, utilities, construction, or operations </span></span></span></li>\r\n\t<li style=\"margin-left:32px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Experience with ticketing systems and tracking tools </span></span></span></li>\r\n\t<li style=\"margin-left:32px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Strong organizational and multitasking skills </span></span></span></li>\r\n\t<li style=\"margin-left:32px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Proven ability to coordinate across teams and vendors </span></span></span></li>\r\n\t<li style=\"margin-left:32px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Strong communication and accountability focus </span></span></span></li>\r\n\t<li style=\"margin-left:32px;margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Proficiency in Excel and reporting tools</span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom:11px;\">&nbsp;</p>\r\n\r\n<p style=\"margin-bottom:11px;\">&nbsp;</p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Key Competencies</b>:</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\">&nbsp;</p>\r\n\r\n<ul style=\"margin-bottom:11px;\">\r\n\t<li style=\"margin-left:32px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Ownership &amp; Accountability </span></span></span></li>\r\n\t<li style=\"margin-left:32px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Operational Discipline</span></span></span></li>\r\n\t<li style=\"margin-left:32px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Attention to Detail </span></span></span></li>\r\n\t<li style=\"margin-left:32px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Communication </span></span></span></li>\r\n\t<li style=\"margin-left:32px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Problem Solving </span></span></span></li>\r\n\t<li style=\"margin-left:32px;margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Sense of Urgency</span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom:11px;\">&nbsp;</p>\r\n\r\n<p style=\"margin-bottom:11px;\">&nbsp;</p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Success Metrics (KPIs)</b>:</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\">&nbsp;</p>\r\n\r\n<ul style=\"margin-bottom:11px;\">\r\n\t<li style=\"margin-left:32px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">% of damage tickets closed within SLA </span></span></span></li>\r\n\t<li style=\"margin-left:32px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Average time to resolution </span></span></span></li>\r\n\t<li style=\"margin-left:32px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Reduction in repeat damages </span></span></span></li>\r\n\t<li style=\"margin-left:32px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Accuracy of ticket data </span></span></span></li>\r\n\t<li style=\"margin-left:32px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Vendor performance vs. SLAs </span></span></span></li>\r\n\t<li style=\"margin-left:32px;margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Timeliness of network relocations</span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom:11px;\">&nbsp;</p>\r\n\r\n<p style=\"margin-bottom:11px;\">&nbsp;</p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Why This Role Matters</b></span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\">&nbsp;</p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">This role directly impacts network reliability, operational efficiency, and the customer experience. By ensuring disciplined execution of damage prevention processes, the Damage Prevention Program Coordinator helps reduce outages, control costs, and protect the integrity of the network.</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\">&nbsp;</p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">We offer competitive pay, comprehensive health benefits, 401(k) with company&nbsp;match, and a supportive work environment where innovation and teamwork thrive. If&nbsp;you&rsquo;re&nbsp;passionate about making a difference and being part of a community-focused company, Ripple Fiber is the place for you.&nbsp;</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\">&nbsp;</p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><i>Ripple Fiber is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Ripple Fiber is committed to&nbsp;providing&nbsp;veteran employment opportunities to our service men and women.</i>&nbsp;</span></span></span></p>\r\n",
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    "googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"Damage Prevention Coordinator (1129)\",\"identifier\":\"J1939324537\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/6B550BB8ACE01E86F3318AC2BA9C3371/jobs/24537\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=6B550BB8ACE01E86F3318AC2BA9C3371\",\"datePosted\":\"2026-04-27\",\"description\":\"Job DetailsJob Location: South Park Home Office - Charlotte, NC 28210Salary Range: $30.00Damage Prevention Coordinator | Ripple Fiber&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nWe are looking for a Damage Prevention Coordinator to join&nbsp;our&nbsp;growing team.&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nAbout Ripple Fiber&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nAt Ripple Fiber,&nbsp;we deliver&nbsp;more than high-speed internet.&nbsp;We&rsquo;re&nbsp;creating a ripple effect by producing opportunities and brighter futures for the residents of the communities we serve. Join America&rsquo;s most innovative, industry-leading fiber internet company, and help shape the future.&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nWe&nbsp;believe&nbsp;the biggest wave starts as a ripple.&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nAbout our culture&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nWe are a dynamic, fast-growing, and innovative company driven by ambitious self-starters with entrepreneurial mindsets. Our fast-paced environment fosters creativity, collaboration, and initiative. We are people-centric, placing strong emphasis on employee experience, career growth, and professional development.&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nAbout the role&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nThe Damage Prevention Program Coordinator is responsible for the end-to-end coordination and execution of damage prevention activities across Ripple Fiber&rsquo;s network. This role ensures all damage tickets&mdash;both in-house and third-party&mdash;are actively managed, followed up on, and resolved in a timely manner. \\r\\n\\r\\n&nbsp;\\r\\n\\r\\nThis individual owns the tracking, communication, and accountability of damage-related work, including coordinating network relocations, ensuring vendor performance, and maintaining system accuracy. The role is critical in reducing network damages, improving response times, and protecting the customer experience.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nResponsibilities:&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nDamage Ticket Management \\r\\n\\r\\n&nbsp;\\r\\n\\r\\n\\r\\n\\tOwn and manage all damage prevention tickets from creation to closure \\r\\n\\tEnsure timely follow-up on all open tickets with internal teams and third-party vendors \\r\\n\\tTrack ticket status, drive updates, and escalate issues as needed \\r\\n\\tMaintain accurate and up-to-date records in all systems \\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nVendor &amp; Internal Coordination \\r\\n\\r\\n&nbsp;\\r\\n\\r\\n\\r\\n\\tAct as the central point of contact for damage prevention activities \\r\\n\\tHold vendors and internal teams accountable for response times and SLAs \\r\\n\\tEnsure all work is completed and properly documented \\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nNetwork Relocations Management \\r\\n\\r\\n&nbsp;\\r\\n\\r\\n\\r\\n\\tCoordinate and track all network relocation requests \\r\\n\\tWork cross-functionally with Construction, Engineering, and Field Operations \\r\\n\\tMonitor progress and escalate risks \\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nReporting &amp; Performance Tracking \\r\\n\\r\\n&nbsp;\\r\\n\\r\\n\\r\\n\\tTrack and report key metrics (ticket volumes, response times, repeat damages) \\r\\n\\tIdentify trends and provide insights to leadership \\r\\n\\tSupport continuous improvement initiatives \\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nProcess &amp; System Ownership \\r\\n\\r\\n&nbsp;\\r\\n\\r\\n\\r\\n\\tEnsure adherence to processes and workflows\\r\\n\\tDrive consistency in ticket management across teams \\r\\n\\tSupport system and reporting improvements\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nQualifications:&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n\\r\\n\\t3+ years of experience in telecom, utilities, construction, or operations \\r\\n\\tExperience with ticketing systems and tracking tools \\r\\n\\tStrong organizational and multitasking skills \\r\\n\\tProven ability to coordinate across teams and vendors \\r\\n\\tStrong communication and accountability focus \\r\\n\\tProficiency in Excel and reporting tools\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nKey Competencies:\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n\\r\\n\\tOwnership &amp; Accountability \\r\\n\\tOperational Discipline\\r\\n\\tAttention to Detail \\r\\n\\tCommunication \\r\\n\\tProblem Solving \\r\\n\\tSense of Urgency\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nSuccess Metrics (KPIs):\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n\\r\\n\\t% of damage tickets closed within SLA \\r\\n\\tAverage time to resolution \\r\\n\\tReduction in repeat damages \\r\\n\\tAccuracy of ticket data \\r\\n\\tVendor performance vs. SLAs \\r\\n\\tTimeliness of network relocations\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nWhy This Role Matters\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nThis role directly impacts network reliability, operational efficiency, and the customer experience. By ensuring disciplined execution of damage prevention processes, the Damage Prevention Program Coordinator helps reduce outages, control costs, and protect the integrity of the network.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nWe offer competitive pay, comprehensive health benefits, 401(k) with company&nbsp;match, and a supportive work environment where innovation and teamwork thrive. If&nbsp;you&rsquo;re&nbsp;passionate about making a difference and being part of a community-focused company, Ripple Fiber is the place for you.&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nRipple Fiber is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Ripple Fiber is committed to&nbsp;providing&nbsp;veteran employment opportunities to our service men and women.&nbsp;\\r\\nQualifications\",\"responsibilities\":\"Damage Prevention Coordinator | Ripple Fiber&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nWe are looking for a Damage Prevention Coordinator to join&nbsp;our&nbsp;growing team.&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nAbout Ripple Fiber&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nAt Ripple Fiber,&nbsp;we deliver&nbsp;more than high-speed internet.&nbsp;We&rsquo;re&nbsp;creating a ripple effect by producing opportunities and brighter futures for the residents of the communities we serve. Join America&rsquo;s most innovative, industry-leading fiber internet company, and help shape the future.&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nWe&nbsp;believe&nbsp;the biggest wave starts as a ripple.&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nAbout our culture&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nWe are a dynamic, fast-growing, and innovative company driven by ambitious self-starters with entrepreneurial mindsets. Our fast-paced environment fosters creativity, collaboration, and initiative. We are people-centric, placing strong emphasis on employee experience, career growth, and professional development.&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nAbout the role&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nThe Damage Prevention Program Coordinator is responsible for the end-to-end coordination and execution of damage prevention activities across Ripple Fiber&rsquo;s network. This role ensures all damage tickets&mdash;both in-house and third-party&mdash;are actively managed, followed up on, and resolved in a timely manner. \\r\\n\\r\\n&nbsp;\\r\\n\\r\\nThis individual owns the tracking, communication, and accountability of damage-related work, including coordinating network relocations, ensuring vendor performance, and maintaining system accuracy. 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By ensuring disciplined execution of damage prevention processes, the Damage Prevention Program Coordinator helps reduce outages, control costs, and protect the integrity of the network.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nWe offer competitive pay, comprehensive health benefits, 401(k) with company&nbsp;match, and a supportive work environment where innovation and teamwork thrive. If&nbsp;you&rsquo;re&nbsp;passionate about making a difference and being part of a community-focused company, Ripple Fiber is the place for you.&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nRipple Fiber is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Ripple Fiber is committed to&nbsp;providing&nbsp;veteran employment opportunities to our service men and women.&nbsp;\\r\\n\",\"employmentType\":\"OTHER\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"Ripple Fiber\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=6B550BB8ACE01E86F3318AC2BA9C3371\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"6000 Fairview Road, Suite 300\",\"addressLocality\":\"Charlotte\",\"addressRegion\":\"NC\",\"postalCode\":28210,\"addressCountry\":\"USA\"}},\"validThrough\":\"-0001-11-30\"}",
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