IT Service Delivery Manager - Multi - Vendor / SIAM

{
  "content_hash": "1eb1bf92cf058190ff9ac6b5afc71d3cb750437baaee23815fbf73e44fe4a679",
  "source_hash": "5ccf1352502cfeec0acbf8c096df34669cbdad00a0eae02fc10fa916806a1ada",
  "last_changed_at": "2026-05-30T05:46:15.183Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Düsseldorf Headquarter, Düsseldorf, Nordrhein-Westfalen, Germany",
    "city": "Düsseldorf",
    "region": "Nordrhein-Westfalen",
    "country": "Germany",
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T09:28:46.999Z",
  "launch_scope": {
    "reason": "recruitee_production_catalog",
    "included": true,
    "location": {
      "raw": "Düsseldorf Headquarter, Düsseldorf, Nordrhein-Westfalen, Germany",
      "city": "Düsseldorf",
      "region": "Nordrhein-Westfalen",
      "country": "Germany",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "Germany"
    ]
  },
  "remote_policy": "hybrid",
  "salary_period": null,
  "workplace_type": "hybrid",
  "salary_currency": null
}

{}

{
  "id": 2569436,
  "city": "Düsseldorf",
  "guid": "p93c6",
  "slug": "it-service-delivery-manager-multi-vendor-siam",
  "tags": [],
  "title": "IT Service Delivery Manager - Multi - Vendor / SIAM",
  "hybrid": true,
  "remote": false,
  "salary": {
    "max": null,
    "min": null,
    "period": null,
    "currency": null
  },
  "status": "published",
  "country": "Germany",
  "on_site": false,
  "close_at": null,
  "location": "Düsseldorf, Nordrhein-Westfalen, Germany",
  "position": 136,
  "highlight": null,
  "locations": [
    {
      "id": 66350,
      "city": "Düsseldorf",
      "name": "Düsseldorf Headquarter",
      "note": "Our modern smart office is located in the Airport City of Düsseldorf. In our modern open office space beverages and of course snacks are provided for you. ",
      "state": "Nordrhein-Westfalen",
      "street": "Klaus-Bungert-Str. 8A",
      "country": "Germany",
      "state_code": "NW",
      "postal_code": "40468",
      "country_code": "DE",
      "translations": {
        "en": {
          "city": "Düsseldorf",
          "name": "Düsseldorf Headquarter",
          "note": "Our modern smart office is located in the Airport City of Düsseldorf. In our modern open office space beverages and of course snacks are provided for you. ",
          "street": "Klaus-Bungert-Str. 8A",
          "postal_code": "40468"
        }
      }
    }
  ],
  "max_hours": 40,
  "min_hours": null,
  "created_at": "2026-04-16 12:21:53 UTC",
  "department": "IT Shared Services Delivery",
  "options_cv": "required",
  "state_code": "NW",
  "state_name": "Nordrhein-Westfalen",
  "updated_at": "2026-04-16 14:55:11 UTC",
  "careers_url": "https://intersnackitkg.recruitee.com/o/it-service-delivery-manager-multi-vendor-siam",
  "cover_image": null,
  "description": "<h4><strong><span style=\"color:#e3000f\">We want you to grow with us:</span></strong></h4><p class=\"MsoNormal\" style=\"text-align:justify;\"><span style=\"color:#121317\">As our IT Service Delivery Manager, you will ensure reliable, business - aligned IT services in a multi - vendor environment. Working within a SIAM operating model, you will drive service performance, hold providers accountable to SLAs and KPIs, and improve stability across Infrastructure and business services.&nbsp;<br></span></p><h4><strong><span style=\"color:#e3000f\">What we can offer:</span></strong></h4><p class=\"MsoNormal\" style=\"text-align:justify;\"><span style=\"color:#121317\">We are expanding our IT Shared Service Delivery team and are looking for an IT Service Delivery Manager to join us. You will report directly to the Team Lead IT Shared Services and play a key role in shaping how we coordinate and integrate services across external providers to deliver high-quality IT solutions to our internal and external stakeholders like other IT departments and Operating Companies - ensuring performance transparency, continuous improvement, and a stable IT environment that supports business growth.&nbsp;<br>At Intersnack, we value continuous learning and foster a collaborative workplace that supports your personal and professional development.&nbsp;<br></span></p><h4><strong><span style=\"color:#e3000f\">How you will spend your time as our next IT Service Transition Manager:</span></strong></h4><p class=\"MsoNormal\" style=\"text-align:justify;\"><span style=\"color:#121317\">You will collaborate with international teams across Intersnack locations and work closely with external contractors and third - party service providers. Your work will have clear impact: strengthening service performance, improving reliability, and raising the quality of day-to-day IT service delivery across the organisation.&nbsp;</span></p><p><strong><span style=\"color:#121317\">Key responsibilities include:</span></strong></p><ul><li><p><span style=\"color:#121317\">Own end to end service performance across multiple providers in a SIAM setup, ensuring integrated delivery and clear accountability.</span></p></li><li><p><span style=\"color:#121317\">Manage the service review cadence, performance reviews, and escalation processes, ensuring all agreed actions and outcomes are followed through.</span></p></li><li><p><span style=\"color:#121317\">Manage SLAs and KPIs (including but not limited to availability, capacity, and performance): tracking, trend analysis, and service reporting for stakeholders and IT leadership.</span></p></li><li><p><span style=\"color:#121317\">Drive continual service improvement with vendors and Service Owners, including problem management and root cause analysis to prevent recurring issues.</span></p></li><li><p><span style=\"color:#121317\">Translate business needs into service expectations, aligning with stakeholders like HQ, OpCos, and Local ITs on priorities, service quality, and improvement roadmaps.</span></p></li><li><p><span style=\"color:#121317\">Work with IT a business teams to ensure smooth integration of business services into IT operations.</span></p></li><li><p><span style=\"color:#121317\">Support contract and commercial governance with Procurement and Legal (renewals, obligations, negotiation input) to ensure commitments are measurable and enforceable.</span></p></li><li><p><span style=\"color:#121317\">Reduce and manage risk and ensure compliance across third-party delivery (security, data protection, regulatory), maintaining a vendor/service risk register.</span></p></li><li><p><span style=\"color:#121317\">Contribute to service resilience, supporting continuity and recovery considerations where relevant to vendor - delivered services.</span></p></li></ul>",
  "postal_code": "40468",
  "company_name": "Intersnack IT KG",
  "country_code": "DE",
  "published_at": "2026-04-16 14:51:18 UTC",
  "requirements": "<h4><strong><span style=\"color:#e3000f\">What we expect of you:</span></strong><span style=\"color:#121317\">&nbsp;</span></h4><ul><li><p>Extensive IT background with demonstrated expertise in service management, infrastructure environments, and end - to - end service delivery in a multi - vendor setup (ideally within a SIAM operating model).</p></li></ul><ul><li><p>Demonstrated experience in vendor governance, covering vendor management, contract oversight, SLA/KPI tracking, performance reviews, escalation management, and contribution to renewals/negotiations.</p></li><li><p>Strong understanding of ITIL - based service management / ITSM practices with experience supporting global IT operations, including structured service reporting and continual service improvement.</p></li><li><p>Relevant certifications such as ITIL Foundation (v3/v4) or higher and/or PRINCE2/PMP are considered an asset.</p></li><li><p>Strong analytical mindset with a track record of driving service improvement initiatives, including problem management and root cause analysis to prevent recurring issues.</p></li><li><p>Excellent communication and stakeholder management skills with a service - oriented approach, able to influence across internal teams, vendors, and leadership.</p></li><li><p>Experience with ITSM tooling (e.g., ServiceNow); BI/reporting tools (e.g., Qlik) are considered an asset.</p></li><li><p>Familiarity with or previous experience working with ERP and MES systems.</p></li><li><p>Ability to work effectively in a complex, collaborative matrix environment with virtual teams in a multi - cultural and geographically diverse setting, combined with strong problem - solving skills and mature judgement in challenging situations.</p></li><li><p>A strong command of spoken and written English is necessary, and knowledge of German is a plus.<br></p></li></ul><p style=\"text-align:start;\"><strong><span style=\"color:#121317\">Important:&nbsp;</span></strong><span style=\"color:#121317\">Please note that a valid work and residence permit is required for non-EU applicants for this position.</span></p><p style=\"min-height: 1.7em;\"></p><p><strong><span style=\"color:#121317\">About Intersnack IT</span></strong><span style=\"color:#121317\"><br>Intersnack IT KG is a member of the Pfeifer &amp; Langen Industrie- und Handels-KG’s group of companies and a sister company to Intersnack Group. Established from the international harmonization and centralization of Intersnack Group’s IT estate, we are responsible for all group-wide IT services for and within Intersnack Group. It’s our target to provide the common IT infrastructure, aligned IT services and business solutions according to Intersnack’s requirements. Based on a solid digital foundation, Intersnack IT KG acts as a partner to all Intersnack functions, actively contributing to Intersnack’s business strategy. Explore exciting career opportunities and learn more by visiting our website at </span><strong><u><a rel=\"noopener\" target=\"_blank\" href=\"http://intersnack-it.com/\"><span style=\"color:#147ab6\">Intersnack IT KG</span></a></u></strong><a rel=\"noopener\" target=\"_blank\" href=\"http://intersnack-it.com/\"><span style=\"color:#121317\"><br></span></a><strong><span style=\"color:#121317\"><br>About Intersnack Group</span></strong><span style=\"color:#121317\"><br>Intersnack has become one of Europe’s leading savory snacks producers by ‘creating happy snacking moments’ in people’s lives. Being privately owned, we operate with a long-term view and commit ourselves to a more sustainable world. Successfully and sustainably growing, our turnover in 2024 was more than €4.5 bn. We are now present in more than 30 countries across Europe and beyond. We have 12 regional Management Units, 45 production sites, and a total workforce of approximately 15,000 people worldwide. For further company insights, please visit the following link:</span> <strong><a rel=\"noopener\" target=\"_blank\" href=\"https://www.intersnackgroup.com/about-us/overview\"><span style=\"color:#147ab6\">Intersnack Group Overview</span></a></strong></p><p style=\"text-align:start;min-height: 1.7em;\"></p><p style=\"text-align:start;\"><em><span style=\"color:#121317\">If you want to become part of our dynamic food industry success story, you’ll find all sorts of opportunities at Intersnack.</span></em><span style=\"color:#121317\"><br></span><strong><em><span style=\"color:#121317\">Join our team and help us to grow and celebrate our successes together!</span></em></strong></p>",
  "translations": {
    "en": {
      "title": "IT Service Delivery Manager - Multi - Vendor / SIAM",
      "highlight": null,
      "description": "<h4><strong><span style=\"color:#e3000f\">We want you to grow with us:</span></strong></h4><p class=\"MsoNormal\" style=\"text-align:justify;\"><span style=\"color:#121317\">As our IT Service Delivery Manager, you will ensure reliable, business - aligned IT services in a multi - vendor environment. Working within a SIAM operating model, you will drive service performance, hold providers accountable to SLAs and KPIs, and improve stability across Infrastructure and business services.&nbsp;<br></span></p><h4><strong><span style=\"color:#e3000f\">What we can offer:</span></strong></h4><p class=\"MsoNormal\" style=\"text-align:justify;\"><span style=\"color:#121317\">We are expanding our IT Shared Service Delivery team and are looking for an IT Service Delivery Manager to join us. You will report directly to the Team Lead IT Shared Services and play a key role in shaping how we coordinate and integrate services across external providers to deliver high-quality IT solutions to our internal and external stakeholders like other IT departments and Operating Companies - ensuring performance transparency, continuous improvement, and a stable IT environment that supports business growth.&nbsp;<br>At Intersnack, we value continuous learning and foster a collaborative workplace that supports your personal and professional development.&nbsp;<br></span></p><h4><strong><span style=\"color:#e3000f\">How you will spend your time as our next IT Service Transition Manager:</span></strong></h4><p class=\"MsoNormal\" style=\"text-align:justify;\"><span style=\"color:#121317\">You will collaborate with international teams across Intersnack locations and work closely with external contractors and third - party service providers. Your work will have clear impact: strengthening service performance, improving reliability, and raising the quality of day-to-day IT service delivery across the organisation.&nbsp;</span></p><p><strong><span style=\"color:#121317\">Key responsibilities include:</span></strong></p><ul><li><p><span style=\"color:#121317\">Own end to end service performance across multiple providers in a SIAM setup, ensuring integrated delivery and clear accountability.</span></p></li><li><p><span style=\"color:#121317\">Manage the service review cadence, performance reviews, and escalation processes, ensuring all agreed actions and outcomes are followed through.</span></p></li><li><p><span style=\"color:#121317\">Manage SLAs and KPIs (including but not limited to availability, capacity, and performance): tracking, trend analysis, and service reporting for stakeholders and IT leadership.</span></p></li><li><p><span style=\"color:#121317\">Drive continual service improvement with vendors and Service Owners, including problem management and root cause analysis to prevent recurring issues.</span></p></li><li><p><span style=\"color:#121317\">Translate business needs into service expectations, aligning with stakeholders like HQ, OpCos, and Local ITs on priorities, service quality, and improvement roadmaps.</span></p></li><li><p><span style=\"color:#121317\">Work with IT a business teams to ensure smooth integration of business services into IT operations.</span></p></li><li><p><span style=\"color:#121317\">Support contract and commercial governance with Procurement and Legal (renewals, obligations, negotiation input) to ensure commitments are measurable and enforceable.</span></p></li><li><p><span style=\"color:#121317\">Reduce and manage risk and ensure compliance across third-party delivery (security, data protection, regulatory), maintaining a vendor/service risk register.</span></p></li><li><p><span style=\"color:#121317\">Contribute to service resilience, supporting continuity and recovery considerations where relevant to vendor - delivered services.</span></p></li></ul>",
      "requirements": "<h4><strong><span style=\"color:#e3000f\">What we expect of you:</span></strong><span style=\"color:#121317\">&nbsp;</span></h4><ul><li><p>Extensive IT background with demonstrated expertise in service management, infrastructure environments, and end - to - end service delivery in a multi - vendor setup (ideally within a SIAM operating model).</p></li></ul><ul><li><p>Demonstrated experience in vendor governance, covering vendor management, contract oversight, SLA/KPI tracking, performance reviews, escalation management, and contribution to renewals/negotiations.</p></li><li><p>Strong understanding of ITIL - based service management / ITSM practices with experience supporting global IT operations, including structured service reporting and continual service improvement.</p></li><li><p>Relevant certifications such as ITIL Foundation (v3/v4) or higher and/or PRINCE2/PMP are considered an asset.</p></li><li><p>Strong analytical mindset with a track record of driving service improvement initiatives, including problem management and root cause analysis to prevent recurring issues.</p></li><li><p>Excellent communication and stakeholder management skills with a service - oriented approach, able to influence across internal teams, vendors, and leadership.</p></li><li><p>Experience with ITSM tooling (e.g., ServiceNow); BI/reporting tools (e.g., Qlik) are considered an asset.</p></li><li><p>Familiarity with or previous experience working with ERP and MES systems.</p></li><li><p>Ability to work effectively in a complex, collaborative matrix environment with virtual teams in a multi - cultural and geographically diverse setting, combined with strong problem - solving skills and mature judgement in challenging situations.</p></li><li><p>A strong command of spoken and written English is necessary, and knowledge of German is a plus.<br></p></li></ul><p style=\"text-align:start;\"><strong><span style=\"color:#121317\">Important:&nbsp;</span></strong><span style=\"color:#121317\">Please note that a valid work and residence permit is required for non-EU applicants for this position.</span></p><p style=\"min-height: 1.7em;\"></p><p><strong><span style=\"color:#121317\">About Intersnack IT</span></strong><span style=\"color:#121317\"><br>Intersnack IT KG is a member of the Pfeifer &amp; Langen Industrie- und Handels-KG’s group of companies and a sister company to Intersnack Group. Established from the international harmonization and centralization of Intersnack Group’s IT estate, we are responsible for all group-wide IT services for and within Intersnack Group. It’s our target to provide the common IT infrastructure, aligned IT services and business solutions according to Intersnack’s requirements. Based on a solid digital foundation, Intersnack IT KG acts as a partner to all Intersnack functions, actively contributing to Intersnack’s business strategy. Explore exciting career opportunities and learn more by visiting our website at </span><strong><u><a rel=\"noopener\" target=\"_blank\" href=\"http://intersnack-it.com/\"><span style=\"color:#147ab6\">Intersnack IT KG</span></a></u></strong><a rel=\"noopener\" target=\"_blank\" href=\"http://intersnack-it.com/\"><span style=\"color:#121317\"><br></span></a><strong><span style=\"color:#121317\"><br>About Intersnack Group</span></strong><span style=\"color:#121317\"><br>Intersnack has become one of Europe’s leading savory snacks producers by ‘creating happy snacking moments’ in people’s lives. Being privately owned, we operate with a long-term view and commit ourselves to a more sustainable world. Successfully and sustainably growing, our turnover in 2024 was more than €4.5 bn. We are now present in more than 30 countries across Europe and beyond. We have 12 regional Management Units, 45 production sites, and a total workforce of approximately 15,000 people worldwide. For further company insights, please visit the following link:</span> <strong><a rel=\"noopener\" target=\"_blank\" href=\"https://www.intersnackgroup.com/about-us/overview\"><span style=\"color:#147ab6\">Intersnack Group Overview</span></a></strong></p><p style=\"text-align:start;min-height: 1.7em;\"></p><p style=\"text-align:start;\"><em><span style=\"color:#121317\">If you want to become part of our dynamic food industry success story, you’ll find all sorts of opportunities at Intersnack.</span></em><span style=\"color:#121317\"><br></span><strong><em><span style=\"color:#121317\">Join our team and help us to grow and celebrate our successes together!</span></em></strong></p>",
      "sharing_image": "https://recruitee-main.s3.eu-central-1.amazonaws.com/offers/2569436/normal_sharing_dorvbwl7dbmo.png",
      "sharing_title": "IT Service Delivery Manager – Multi-Vendor / SIAM | Intersnack IT KG",
      "locations_question": "What is your preferred work location?",
      "sharing_description": "Own end-to-end service performance across multi-vendor SIAM setup – SLA/KPI governance, ServiceNow, ITIL v4. ERP &amp; MES environment. 3rd-party accountability."
    }
  },
  "category_code": "information_technology",
  "mailbox_email": "[email protected]",
  "options_phone": "required",
  "options_photo": "off",
  "options_title": "off",
  "sharing_image": "https://recruitee-main.s3.eu-central-1.amazonaws.com/offers/2569436/normal_sharing_dorvbwl7dbmo.png",
  "sharing_title": "IT Service Delivery Manager – Multi-Vendor / SIAM | Intersnack IT KG",
  "dynamic_fields": [],
  "education_code": "bachelor_degree",
  "open_questions": [
    {
      "id": 665706,
      "body": "How quickly would you be available (notice period)?",
      "kind": "string",
      "options": {},
      "position": 1,
      "required": true,
      "translations": {
        "en": {
          "body": "How quickly would you be available (notice period)?"
        }
      },
      "open_question_options": []
    },
    {
      "id": 665705,
      "body": "What is your expected annual base salary? (EUR or local currency)",
      "kind": "string",
      "options": {},
      "position": 2,
      "required": true,
      "translations": {
        "en": {
          "body": "What is your expected annual base salary? (EUR or local currency)"
        }
      },
      "open_question_options": []
    },
    {
      "id": 2523136,
      "body": "What additional benefits, such as bonuses and other perks, would you expect?",
      "kind": "string",
      "options": {},
      "position": 3,
      "required": false,
      "translations": {
        "en": {
          "body": "What additional benefits, such as bonuses and other perks, would you expect?"
        }
      },
      "open_question_options": []
    },
    {
      "id": 665249,
      "body": "Can you confirm that you have the necessary working permissions to work within the EU (specifically Germany)?",
      "kind": "multi_choice",
      "options": {},
      "position": 4,
      "required": true,
      "translations": {
        "en": {
          "body": "Can you confirm that you have the necessary working permissions to work within the EU (specifically Germany)?"
        }
      },
      "open_question_options": [
        {
          "id": 871615,
          "body": "Yes, I have the permission to work within the EU",
          "position": 0,
          "translations": {
            "en": {
              "body": "Yes, I have the permission to work within the EU"
            }
          }
        },
        {
          "id": 871616,
          "body": "No, I do not have the permission to work within the EU",
          "position": 1,
          "translations": {
            "en": {
              "body": "No, I do not have the permission to work within the EU"
            }
          }
        }
      ]
    },
    {
      "id": 665250,
      "body": "Will you now or in the future require sponsorship for employment visa status?",
      "kind": "single_choice",
      "options": {},
      "position": 5,
      "required": true,
      "translations": {
        "en": {
          "body": "Will you now or in the future require sponsorship for employment visa status?"
        }
      },
      "open_question_options": [
        {
          "id": 871617,
          "body": "Yes",
          "position": 0,
          "translations": {
            "en": {
              "body": "Yes"
            }
          }
        },
        {
          "id": 871618,
          "body": "No",
          "position": 1,
          "translations": {
            "en": {
              "body": "No"
            }
          }
        }
      ]
    },
    {
      "id": 2523166,
      "body": "Have you been referred to this job posting by an Intersnack employee?\nIf so, please enter their full name in the field below.",
      "kind": "string",
      "options": {},
      "position": 6,
      "required": false,
      "translations": {
        "en": {
          "body": "Have you been referred to this job posting by an Intersnack employee?\nIf so, please enter their full name in the field below."
        }
      },
      "open_question_options": []
    },
    {
      "id": 665713,
      "body": "Have you worked for Intersnack before or are you currently working for Intersnack? ",
      "kind": "multi_choice",
      "options": {},
      "position": 7,
      "required": true,
      "translations": {
        "en": {
          "body": "Have you worked for Intersnack before or are you currently working for Intersnack? "
        }
      },
      "open_question_options": [
        {
          "id": 872000,
          "body": "Yes, I am currently working for Intersnack.",
          "position": 0,
          "translations": {
            "en": {
              "body": "Yes, I am currently working for Intersnack."
            }
          }
        },
        {
          "id": 872001,
          "body": "Yes, I have worked for Intersnack before.",
          "position": 1,
          "translations": {
            "en": {
              "body": "Yes, I have worked for Intersnack before."
            }
          }
        },
        {
          "id": 872002,
          "body": "No, I have never worked for Intersnack before. ",
          "position": 2,
          "translations": {
            "en": {
              "body": "No, I have never worked for Intersnack before. "
            }
          }
        }
      ]
    },
    {
      "id": 2523167,
      "body": "If yes: For which company and in which country?",
      "kind": "string",
      "options": {},
      "position": 8,
      "required": false,
      "translations": {
        "en": {
          "body": "If yes: For which company and in which country?"
        }
      },
      "open_question_options": []
    }
  ],
  "experience_code": "mid_level",
  "careers_apply_url": "https://intersnackitkg.recruitee.com/o/it-service-delivery-manager-multi-vendor-siam/c/new",
  "locations_question": "What is your preferred work location?",
  "max_hours_per_week": "40",
  "min_hours_per_week": null,
  "options_salutation": "off",
  "sharing_description": "Own end-to-end service performance across multi-vendor SIAM setup – SLA/KPI governance, ServiceNow, ITIL v4. ERP &amp; MES environment. 3rd-party accountability.",
  "employment_type_code": "fulltime_permanent",
  "options_cover_letter": "off",
  "locations_question_type": "multiple_choice",
  "location_question_visible": false,
  "locations_question_required": true
}