Sr. Systems Developer

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  "last_changed_at": "2026-05-29T07:02:47.092Z",
  "active_status": "active"
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  "language": "en",
  "location": {
    "raw": "United States",
    "city": null,
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    "country": "United States",
    "is_remote": true,
    "confidence": 0.95
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  "inferred_at": "2026-06-23T07:57:41.479Z",
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    "language": "en",
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{
  "lists": [
    {
      "text": "about the role",
      "content": "<li>This role reports directly to the Sr. Director of IT and is a Mid Level role</li><li>This individual will play a key role in providing support and troubleshooting to internal and external stakeholders in a fast-paced environment</li><li>This role will assist in mentoring and training junior team members on escalations, process improvement, and procedures</li><li>This individual will handle complex technical issues, streamlining processes and delivering exceptional customer service </li>"
    },
    {
      "text": "what you’ll do",
      "content": "<li>Diagnose and troubleshoot issues to provide advanced technical solutions, guidance and assistance to resolve complex technical issues</li><li>Collaborate with other departments and stakeholders for product development, troubleshooting, new implementations and quality assurance</li><li>Communicate effectively with internal and external stakeholders to find the best resolutions</li><li>Support projects within product development and escalate all critical issues to management</li><li>Monitor and analyze IT tickets, resolution times, and internal feedback to ensure quality assurance</li><li>Respond to tickets in the queue in a timely manner and escalate if needed</li><li>Train and mentor more junior members of the team</li><li>Identify key areas of improvement in workflows and propose solutions </li><li>Recommend new solutions based on data, and create new support procedures to streamline the team</li><li>Document and share solutions, FAQs, and best practices to internal stakeholders and team members</li><li>Identify gaps in IT procedures and systems by analyzing data, metrics, and current procedures across the firm</li>"
    },
    {
      "text": "who you are",
      "content": "<li>Bachelor's degree or equivalent experience in IT, Business, or a related field</li><li>3-5 years of experience in a support, technical, or customer service role</li><li>Proficient in troubleshooting, ticketing systems, system vendors</li><li>Strong sense of customer service </li><li>Project Management </li><li>Self-starter and growth-based mindset toward self-improvement </li><li>Experience in giving and receiving constructive feedback </li><li>Strong attention to detail and analytical skills</li><li>Ability to be flexible and easily adaptable to changing conditions </li><li>Strong written and oral communication </li><li>Ability to work well in high pressure situations to meet deadlines </li><li>High energy, high ownership, and a strong balance between team working and ability to work independently to drive results</li>"
    },
    {
      "text": "Preferred Qualifications",
      "content": "<li>Experience mentoring or leading teams remotely</li><li>Certifications such as CompTIA A+, Cisco Certified Network Associate (CCNA), Apple Certified Support Professional (ACSP) a plus</li><li>Experience supporting software products, SaaS platforms, or technical environments</li><li>Strong experience working with Salesforce, Conga, and/or Domo</li><li>Strong experience working with Apple products and Google Applications</li>"
    }
  ],
  "country": "US",
  "createdAt": 1741613662480,
  "updatedAt": null,
  "categories": {
    "team": "IT",
    "location": "United States",
    "department": "Operations",
    "allLocations": [
      "United States"
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