Service Desk Support Engineer | NST

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  "active_status": "active"
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  "language": "en",
  "location": {
    "raw": "Makati, NCR, Philippines",
    "city": "Makati",
    "region": "NCR",
    "country": "Philippines",
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    "confidence": 0.8
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  "inferred_at": "2026-06-06T09:41:24.062Z",
  "launch_scope": {
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    "included": true,
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      "raw": "Makati, NCR, Philippines",
      "city": "Makati",
      "region": "NCR",
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    "countries": [
      "Philippines"
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  "list_job": {
    "id": "831",
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    "atsLocation": {
      "city": "Makati",
      "state": null,
      "country": "Philippines",
      "province": "NCR"
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    "departmentId": "18276",
    "locationType": "1",
    "jobOpeningName": "Service Desk Support Engineer | NST",
    "departmentLabel": "NST",
    "employmentStatusLabel": "Full Time"
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  "detail_job_opening": {
    "location": {
      "city": null,
      "state": null,
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    },
    "datePosted": "2026-04-21",
    "atsLocation": {
      "city": "Makati",
      "state": "NCR",
      "country": "Philippines",
      "countryId": "169"
    },
    "description": "<p><span><span>We have an exciting Manila-based opportunity available for a </span></span><span style=\"font-weight: bold\"><span><span>Service Desk<span> </span></span><span>Support Engineer</span></span></span><span><span> to work on rotating shifts.</span><span><span> </span>Work from home or<span> </span></span><span>the office</span><span><span> </span>– you choose!</span></span><span> </span></p>\n<p><span><br></span><span> </span></p>\n<p><span><span>When you join Yempo,<span> </span></span><span>you’ll</span><span><span> </span>receive the following fantastic benefits:</span></span><span> </span></p>\n<ul>\n<li><span><span>Highly competitive salary – paid weekly!</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>HMO enrollment on commencement</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Additional HMO dependents added each year of service</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>20 vacation days per year; 7 sick days</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Annual performance bonus</span><span>es</span><span><span> </span>and incentives</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Annual salary reviews and increases</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Free cooked rice,<span> </span></span><span>snacks</span><span><span> </span>and hot drinks</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Company polo shirts provided</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Fantastic</span><span>,</span><span><span> </span></span><span>bright</span><span><span> </span>and cheerful<span> </span></span><span>open-plan</span><span><span> </span>work environment </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Prestigious clients and highly professional and friendly co-workers</span></span><span> </span></li>\n</ul>\n<p><span><br></span><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Our<span> </span></span><span>Client</span></span></span><span> </span></p>\n<p><span><span>The client is a Managed Service Provider headquartered in Sydney, Australia, with over 40 years of experience in IT outsourcing and service management. They provide a full suite of service management capabilities supported by a global team, advanced tools, and well-established processes. The organization fosters a dynamic and fast-paced environment where change is<span> </span></span><span>embraced</span><span><span> </span>and innovation is encouraged.</span></span><span> </span></p>\n<p><span> </span></p>\n<p><span><span>As the Service Desk<span> </span></span><span>Support Engineer</span><span>, you will be the cornerstone of the support team and the primary point of contact for a key customer expansion. You will provide high-quality first and second-level technical support, ensuring<span> </span></span><span>timely</span><span><span> </span>resolution of incidents while<span> </span></span><span>maintaining</span><span><span> </span>a professional and responsive service experience. This role is ideal for a proactive problem-solver who excels in a stimulating, ever-evolving workspace.</span></span><span> </span></p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Your Responsibilities</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Act as the primary point of contact for all IT service requests and incidents</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Troubleshoot and resolve technical issues or escalate to senior teams and vendors as<span> </span></span><span>required</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Take ownership of technology problems, including handling high-priority issues and IT outages</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Install, configure, and troubleshoot desktops, laptops, tablets, mobile devices, and peripherals</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Maintain<span> </span></span><span>high standards</span><span><span> </span>of accuracy and quality in all customer communications</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Contribute to operational tasks such as user onboarding, software deployments, and relocations</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Identify</span><span><span> </span>recurring incident patterns and collaborate on service delivery enhancements</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Participate in a 24/7 support roster including on-call duties to meet global customer needs</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Your Background</span></span></span><span> </span></p>\n<ul>\n<li><span><span>3</span><span>+</span><span> years</span><span> </span></span><span><span>of experience providing Level 1 or 2 support to a user base of 250+ end-users</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>High-level support experience with the Microsoft SOE including Windows 7/8/10/11 and Office 365</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Proficiency</span><span> with Intune, MDM, or remote management tools like Datto, ConnectWise, or N-able</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Strong background in Microsoft 365, Azure AD, and Active Directory administration</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Experience supporting and troubleshooting Networking, Remote Access Connectivity, and Telephony</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Proficiency</span><span><span> </span>in troubleshooting Digital Desktop equipment and peripheral hardware</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Familiarity with Android and Apple devices and associated management software</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Thorough knowledge of Desktop, LAN, peripheral device installation, and support</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Capability to<span> </span></span><span>acquire</span><span><span> </span>knowledge of business-specific applications requiring first and second-level support</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Experience managing servers, storage, virtualization (VMware, Hyper-V), and back-up technologies</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-weight: bold\"><span><span>Professional Attributes</span></span></span><span> </span></li>\n</ul>\n<ul style=\"list-style-type: circle;\">\n<li><span><span>Exceptional interpersonal and communication skills with a professional demeanor</span></span><span> </span></li>\n</ul>\n<ul style=\"list-style-type: circle;\">\n<li><span><span>A collaborative team player with energy, initiative, and a can-do attitude</span></span><span> </span></li>\n</ul>\n<ul style=\"list-style-type: circle;\">\n<li><span><span>Dedication to standards and procedures</span></span><span> </span></li>\n</ul>\n<ul style=\"list-style-type: circle;\">\n<li><span><span>Analytical thinker with outstanding problem-solving skills, taking ownership of incidents and requests until resolution</span></span><span> </span></li>\n</ul>\n<ul style=\"list-style-type: circle;\">\n<li><span><span>Ability to thrive under pressure, multitask effectively, and work with minimal supervision</span></span><span> </span></li>\n</ul>\n<ul style=\"list-style-type: circle;\">\n<li><span><span>Willingness to provide after-hours support when<span> </span></span><span>required</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-weight: bold\"><span><span>Technical Skills</span></span></span><span> </span></li>\n</ul>\n<ul style=\"list-style-type: circle;\">\n<li><span><span>Microsoft certifications, preferably MCS</span><span>A</span></span><span> </span></li>\n</ul>\n<ul style=\"list-style-type: circle;\">\n<li><span><span>Familiarity with Service Desk tools and</span><span><span> </span></span><span>a solid understanding of</span><span><span> </span>ITIL<span> </span></span><span>practices</span></span><span> </span></li>\n</ul>\n<ul style=\"list-style-type: circle;\">\n<li><span><span>ITIL Foundation certification is highly regarded</span></span><span> </span></li>\n</ul>",
    "compensation": "Php 75,000 - Php 90,000",
    "departmentId": "18276",
    "locationType": "1",
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    "jobCategoryId": null,
    "jobOpeningName": "Service Desk Support Engineer | NST",
    "departmentLabel": "NST",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://yempo.bamboohr.com/careers/831",
    "employmentStatusLabel": "Full Time"
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}