Dispute Analyst (SDQ)

{
  "content_hash": "2ee240a3631597faa524b3e038ae2422ab893b4fa2352956c7fd7c79843d96d5",
  "source_hash": "6ec04a04370304efb1724dffdf1e9edabbc8e4856508c212660f569c409bedbe",
  "last_changed_at": "2026-06-10T12:00:11.888Z",
  "active_status": "deleted"
}

{
  "language": "en",
  "location": {
    "raw": "Distrito Nacional, Santo Domingo, 10128",
    "city": null,
    "region": null,
    "country": null,
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-08T11:10:39.938Z",
  "launch_scope": {
    "reason": "jazzhr_production_catalog",
    "included": true,
    "location": {
      "raw": "Distrito Nacional, Santo Domingo, 10128",
      "city": null,
      "region": null,
      "country": null,
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": []
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "detail": {
    "url": "https://hirehoratiocx.applytojob.com/apply/jobs/details/hC4FXPY3I9?&",
    "heading": "Dispute Analyst (SDQ)",
    "html_title": "JazzHR » Job Listings",
    "canonical_url": "https://hirehoratiocx.applytojob.com/apply/hC4FXPY3I9/Dispute-Analyst-SDQ",
    "description_html": "<p style=\"line-height:1.7999999999999998;text-align:justify;margin-top:16px;margin-bottom:16px;\"><u><strong><span style=\"font-size:14px;\">Position Summary:</span></strong></u></p><p><span style=\"font-size:14px;\">Horatio is seeking an experienced Dispute Analyst to join our team. The Dispute Analyst will investigate and resolve customer disputes related to payment card transactions, primarily focusing on those processed through the Visa platform. The ideal candidate has a strong understanding of Visa regulations, chargeback processes, and dispute resolution best practices. This role is essential for ensuring customer satisfaction, minimizing financial losses, and maintaining compliance with industry standards.</span><br> </p><p><u><strong><span style=\"font-size:14px;\">Responsibilities:</span></strong></u></p><ul><li><span style=\"font-size:14px;\">Process and file disputes with Visa following their regulations and timelines.</span></li><li><span style=\"font-size:14px;\">Investigate chargeback cases, gathering evidence such as transaction records, customer communications, and</span></li><li><span style=\"font-size:14px;\">merchant policies.</span></li><li><span style=\"font-size:14px;\"> Prepare and submit compelling dispute responses to maximize recovery rates.</span></li><li><span style=\"font-size:14px;\"> Monitor and track dispute statuses, ensuring timely follow-ups and escalations as needed.</span></li><li><span style=\"font-size:14px;\">Collaborate with internal teams (e.g., customer service, fraud, and finance) to resolve disputes efficiently from</span></li><li><span style=\"font-size:14px;\">initial request through funds movement</span></li><li><span style=\"font-size:14px;\">Assist in the integration of tools and services to streamline and automate processes.</span></li><li><span style=\"font-size:14px;\">Maintain accurate records of all disputes and chargebacks for reporting and compliance purposes.</span></li><li><span style=\"font-size:14px;\">Analyze dispute trends to identify root causes and recommend process improvements.</span></li><li><span style=\"font-size:14px;\"> Stay updated on Visa’s dispute resolution policies, industry regulations, and best practices.</span></li></ul><p><u><strong><span style=\"font-size:14px;\">Required Skills/Abilities:</span></strong></u></p><ul><li><span style=\"font-size:14px;\">Strong understanding of Visa’s chargeback and dispute resolution processes.</span></li><li><span style=\"font-size:14px;\">An analytical mindset with attention to detail for investigating and resolving complex cases.</span></li><li><span style=\"font-size:14px;\">Excellent communication skills to craft clear, persuasive dispute responses and liaise with stakeholders.</span></li><li><span style=\"font-size:14px;\"> Ability to work under pressure, managing high volumes of disputes within strict deadlines.</span></li><li><span style=\"font-size:14px;\"> Proficiency in relevant tools (e.g., dispute management platforms, CRM systems, or Excel).</span></li><li><span style=\"font-size:14px;\"> Proactive problem-solving skills to identify trends and implement preventive measures. </span></li></ul><h3><u><strong><span style=\"font-size:14px;\">Education and Experience:</span></strong></u></h3><ul><li><span style=\"font-size:14px;\">Bachelor's degree in a related field (e.g., Business, Finance) or equivalent work experience.</span></li><li><span style=\"font-size:14px;\">Minimum of 2 years of experience in dispute resolution, chargeback processing, or a related role within the financial services industry.</span></li><li><span style=\"font-size:14px;\">Proven experience working with the Visa platform (e.g., VROL) is essential.</span></li></ul> <h3><u><span style=\"font-size:14px;\"><strong>Benefits:</strong> </span></u></h3><ul><li><span style=\"font-size:14px;\">Insurance under ARS Humano Royal Plan (Option to upgrade to Max Royal Plan)</span></li><li><span style=\"font-size:14px;\">Free snacks every day</span></li><li><span style=\"font-size:14px;\">Free catered lunch every day</span></li><li><span style=\"font-size:14px;\">Free catered dinner (for those on night shifts)</span></li><li><span style=\"font-size:14px;\">Door-to-door transportation after 9:00 PM</span></li><li><span style=\"font-size:14px;\">Happy hour on Fridays</span></li><li><span style=\"font-size:14px;\">Holiday parties!</span></li><li><span style=\"font-size:14px;\">An amazing, unique office environment (no cubes, no assigned workstations!)</span></li><li><span style=\"font-size:14px;\">Growth and development opportunities (the most in the industry!)</span></li><li><span style=\"font-size:14px;\">Professional development courses by leading business schools like Barna</span></li><li><span style=\"font-size:14px;\">Yoga and workout classes (coming soon!)</span></li><li><span style=\"font-size:14px;\">Community service opportunities (#HoratioCares)</span></li><li><span style=\"font-size:14px;\">Discounts at local restaurants and stores</span></li></ul> <p><u><span style=\"font-size:14px;\"><strong>Life At Horatio:</strong> </span></u></p><p><span style=\"font-size:14px;\">Horatio is changing the way people experience life at work. Yes, that’s right - working at Horatio is much different than anywhere you’ve ever worked. Here’s what makes our vibe different:</span></p><ul><li><span style=\"font-size:14px;\">Employee First (but actually...): At Horatio, we are a family, and that influences everything we do. We know our employees are the most important part of the team, and we treat them accordingly! Just ask any member of our team about how different Horatio has been for them and why they love it so much! Or feel free to check out our Instagram page, hirehoratiord, to see it for yourself. Whether it’s free meals, concerts, clubs, yoga classes, or an awesome office vibe, there’s something for everyone at Horatio!</span></li><li><span style=\"font-size:14px;\">Cool Clients: We work with some of the fastest-growing and most innovative companies in the world — many of which are startups. This means no boring scripts or repetition. Instead, you will be challenged to provide clients with ideas, feedback, and new strategies based on what you observe each day. You’ll also get to interact directly with clients — it might be the head of customer experience or even the CEO!</span></li><li><span style=\"font-size:14px;\">Growth Opportunities: We’re a fast-growing company that offers numerous opportunities for new employees to advance. A large number of our senior managers started as associates, proved themselves, and were promoted repeatedly. If you are smart, hungry, and driven, the sky's the limit at Horatio!</span></li><li><span style=\"font-size:14px;\">Wellness Program: Horatio is committed to spreading mental health awareness and promoting its importance. To take care of our people, we have in-house clinical psychologists.</span></li></ul><br><br> ",
    "description_text": "Position Summary:\n Horatio is seeking an experienced Dispute Analyst to join our team. The Dispute Analyst will investigate and resolve customer disputes related to payment card transactions, primarily focusing on those processed through the Visa platform. The ideal candidate has a strong understanding of Visa regulations, chargeback processes, and dispute resolution best practices. This role is essential for ensuring customer satisfaction, minimizing financial losses, and maintaining compliance with industry standards.\n Responsibilities:\n Process and file disputes with Visa following their regulations and timelines.\n Investigate chargeback cases, gathering evidence such as transaction records, customer communications, and\n merchant policies.\n  Prepare and submit compelling dispute responses to maximize recovery rates.\n  Monitor and track dispute statuses, ensuring timely follow-ups and escalations as needed.\n Collaborate with internal teams (e.g., customer service, fraud, and finance) to resolve disputes efficiently from\n initial request through funds movement\n Assist in the integration of tools and services to streamline and automate processes.\n Maintain accurate records of all disputes and chargebacks for reporting and compliance purposes.\n Analyze dispute trends to identify root causes and recommend process improvements.\n  Stay updated on Visa’s dispute resolution policies, industry regulations, and best practices.\n Required Skills/Abilities:\n Strong understanding of Visa’s chargeback and dispute resolution processes.\n An analytical mindset with attention to detail for investigating and resolving complex cases.\n Excellent communication skills to craft clear, persuasive dispute responses and liaise with stakeholders.\n  Ability to work under pressure, managing high volumes of disputes within strict deadlines.\n  Proficiency in relevant tools (e.g., dispute management platforms, CRM systems, or Excel).\n  Proactive problem-solving skills to identify trends and implement preventive measures.\n Education and Experience:\n Bachelor's degree in a related field (e.g., Business, Finance) or equivalent work experience.\n Minimum of 2 years of experience in dispute resolution, chargeback processing, or a related role within the financial services industry.\n Proven experience working with the Visa platform (e.g., VROL) is essential.\n   Benefits:\n Insurance under ARS Humano Royal Plan (Option to upgrade to Max Royal Plan)\n Free snacks every day\n Free catered lunch every day\n Free catered dinner (for those on night shifts)\n Door-to-door transportation after 9:00 PM\n Happy hour on Fridays\n Holiday parties!\n An amazing, unique office environment (no cubes, no assigned workstations!)\n Growth and development opportunities (the most in the industry!)\n Professional development courses by leading business schools like Barna\n Yoga and workout classes (coming soon!)\n Community service opportunities (#HoratioCares)\n Discounts at local restaurants and stores\n   Life At Horatio:\n Horatio is changing the way people experience life at work. Yes, that’s right - working at Horatio is much different than anywhere you’ve ever worked. Here’s what makes our vibe different:\n Employee First (but actually...): At Horatio, we are a family, and that influences everything we do. We know our employees are the most important part of the team, and we treat them accordingly! Just ask any member of our team about how different Horatio has been for them and why they love it so much! Or feel free to check out our Instagram page, hirehoratiord, to see it for yourself. Whether it’s free meals, concerts, clubs, yoga classes, or an awesome office vibe, there’s something for everyone at Horatio!\n Cool Clients: We work with some of the fastest-growing and most innovative companies in the world — many of which are startups. This means no boring scripts or repetition. Instead, you will be challenged to provide clients with ideas, feedback, and new strategies based on what you observe each day. You’ll also get to interact directly with clients — it might be the head of customer experience or even the CEO!\n Growth Opportunities: We’re a fast-growing company that offers numerous opportunities for new employees to advance. A large number of our senior managers started as associates, proved themselves, and were promoted repeatedly. If you are smart, hungry, and driven, the sky's the limit at Horatio!\n Wellness Program: Horatio is committed to spreading mental health awareness and promoting its importance. To take care of our people, we have in-house clinical psychologists.",
    "jsonld_jobposting": {
      "url": "https://hirehoratiocx.applytojob.com/apply/hC4FXPY3I9/Dispute-Analyst-SDQ",
      "@type": "JobPosting",
      "title": "Dispute Analyst (SDQ)",
      "@context": "http://schema.org/",
      "datePosted": "2026-05-26",
      "description": "<p style=\"line-height:1.7999999999999998;text-align:justify;margin-top:16px;margin-bottom:16px;\"><u><strong><span style=\"font-size:14px;\">Position Summary:</span></strong></u></p><p><span style=\"font-size:14px;\">Horatio is seeking an experienced Dispute Analyst to join our team. The Dispute Analyst will investigate and resolve customer disputes related to payment card transactions, primarily focusing on those processed through the Visa platform. The ideal candidate has a strong understanding of Visa regulations, chargeback processes, and dispute resolution best practices. This role is essential for ensuring customer satisfaction, minimizing financial losses, and maintaining compliance with industry standards.</span><br> </p><p><u><strong><span style=\"font-size:14px;\">Responsibilities:</span></strong></u></p><ul><li><span style=\"font-size:14px;\">Process and file disputes with Visa following their regulations and timelines.</span></li><li><span style=\"font-size:14px;\">Investigate chargeback cases, gathering evidence such as transaction records, customer communications, and</span></li><li><span style=\"font-size:14px;\">merchant policies.</span></li><li><span style=\"font-size:14px;\"> Prepare and submit compelling dispute responses to maximize recovery rates.</span></li><li><span style=\"font-size:14px;\"> Monitor and track dispute statuses, ensuring timely follow-ups and escalations as needed.</span></li><li><span style=\"font-size:14px;\">Collaborate with internal teams (e.g., customer service, fraud, and finance) to resolve disputes efficiently from</span></li><li><span style=\"font-size:14px;\">initial request through funds movement</span></li><li><span style=\"font-size:14px;\">Assist in the integration of tools and services to streamline and automate processes.</span></li><li><span style=\"font-size:14px;\">Maintain accurate records of all disputes and chargebacks for reporting and compliance purposes.</span></li><li><span style=\"font-size:14px;\">Analyze dispute trends to identify root causes and recommend process improvements.</span></li><li><span style=\"font-size:14px;\"> Stay updated on Visa’s dispute resolution policies, industry regulations, and best practices.</span></li></ul><p><u><strong><span style=\"font-size:14px;\">Required Skills/Abilities:</span></strong></u></p><ul><li><span style=\"font-size:14px;\">Strong understanding of Visa’s chargeback and dispute resolution processes.</span></li><li><span style=\"font-size:14px;\">An analytical mindset with attention to detail for investigating and resolving complex cases.</span></li><li><span style=\"font-size:14px;\">Excellent communication skills to craft clear, persuasive dispute responses and liaise with stakeholders.</span></li><li><span style=\"font-size:14px;\"> Ability to work under pressure, managing high volumes of disputes within strict deadlines.</span></li><li><span style=\"font-size:14px;\"> Proficiency in relevant tools (e.g., dispute management platforms, CRM systems, or Excel).</span></li><li><span style=\"font-size:14px;\"> Proactive problem-solving skills to identify trends and implement preventive measures. </span></li></ul><h3><u><strong><span style=\"font-size:14px;\">Education and Experience:</span></strong></u></h3><ul><li><span style=\"font-size:14px;\">Bachelor's degree in a related field (e.g., Business, Finance) or equivalent work experience.</span></li><li><span style=\"font-size:14px;\">Minimum of 2 years of experience in dispute resolution, chargeback processing, or a related role within the financial services industry.</span></li><li><span style=\"font-size:14px;\">Proven experience working with the Visa platform (e.g., VROL) is essential.</span></li></ul> <h3><u><span style=\"font-size:14px;\"><strong>Benefits:</strong> </span></u></h3><ul><li><span style=\"font-size:14px;\">Insurance under ARS Humano Royal Plan (Option to upgrade to Max Royal Plan)</span></li><li><span style=\"font-size:14px;\">Free snacks every day</span></li><li><span style=\"font-size:14px;\">Free catered lunch every day</span></li><li><span style=\"font-size:14px;\">Free catered dinner (for those on night shifts)</span></li><li><span style=\"font-size:14px;\">Door-to-door transportation after 9:00 PM</span></li><li><span style=\"font-size:14px;\">Happy hour on Fridays</span></li><li><span style=\"font-size:14px;\">Holiday parties!</span></li><li><span style=\"font-size:14px;\">An amazing, unique office environment (no cubes, no assigned workstations!)</span></li><li><span style=\"font-size:14px;\">Growth and development opportunities (the most in the industry!)</span></li><li><span style=\"font-size:14px;\">Professional development courses by leading business schools like Barna</span></li><li><span style=\"font-size:14px;\">Yoga and workout classes (coming soon!)</span></li><li><span style=\"font-size:14px;\">Community service opportunities (#HoratioCares)</span></li><li><span style=\"font-size:14px;\">Discounts at local restaurants and stores</span></li></ul> <p><u><span style=\"font-size:14px;\"><strong>Life At Horatio:</strong> </span></u></p><p><span style=\"font-size:14px;\">Horatio is changing the way people experience life at work. Yes, that’s right - working at Horatio is much different than anywhere you’ve ever worked. Here’s what makes our vibe different:</span></p><ul><li><span style=\"font-size:14px;\">Employee First (but actually...): At Horatio, we are a family, and that influences everything we do. We know our employees are the most important part of the team, and we treat them accordingly! Just ask any member of our team about how different Horatio has been for them and why they love it so much! Or feel free to check out our Instagram page, hirehoratiord, to see it for yourself. Whether it’s free meals, concerts, clubs, yoga classes, or an awesome office vibe, there’s something for everyone at Horatio!</span></li><li><span style=\"font-size:14px;\">Cool Clients: We work with some of the fastest-growing and most innovative companies in the world — many of which are startups. This means no boring scripts or repetition. Instead, you will be challenged to provide clients with ideas, feedback, and new strategies based on what you observe each day. You’ll also get to interact directly with clients — it might be the head of customer experience or even the CEO!</span></li><li><span style=\"font-size:14px;\">Growth Opportunities: We’re a fast-growing company that offers numerous opportunities for new employees to advance. A large number of our senior managers started as associates, proved themselves, and were promoted repeatedly. If you are smart, hungry, and driven, the sky's the limit at Horatio!</span></li><li><span style=\"font-size:14px;\">Wellness Program: Horatio is committed to spreading mental health awareness and promoting its importance. To take care of our people, we have in-house clinical psychologists.</span></li></ul><br><br> ",
      "jobLocation": {
        "@type": "Place",
        "address": {
          "@type": "PostalAddress",
          "postalCode": "10128",
          "addressRegion": "Santo Domingo",
          "addressLocality": "Distrito Nacional"
        }
      },
      "validThrough": "2026-08-24",
      "uniqueJobCode": "job_20250507214534_9KWPXOOFKNYLQAUW",
      "employmentType": "FULL_TIME",
      "hiringOrganization": {
        "logo": "https://s3.amazonaws.com/resumator/customer_20211015160724_EPMX9TW8G2ML2KOS/logos/20211130082022_Group.png",
        "name": "Hire Horatio CX",
        "@type": "Organization",
        "sameAs": "https://www.hirehoratio.com/"
      },
      "experienceRequirements": "Experienced"
    }
  },
  "list_job": {
    "id": "hC4FXPY3I9",
    "title": "Dispute Analyst (SDQ)",
    "detailUrl": "https://hirehoratiocx.applytojob.com/apply/jobs/details/hC4FXPY3I9?&"
  },
  "detail_errors": []
}