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Service Center Tech III

6d3c3ae7 D68f 42ba 8b80 A61728680310 19000101 000001 · Albuquerque, NM, US, Albuquerque, NM · Active · $50,000–$60,000 / year · ADP Workforce Now Recruiting

Job facts

FieldValue
Company6d3c3ae7 D68f 42ba 8b80 A61728680310 19000101 000001
TitleService Center Tech III
Normalized title-
Department / team-
LocationAlbuquerque, NM, United States
Work model-
Employment typeFull Time
Salary$50,000–$60,000 / year
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-04-02 / 2026-05-31
Changed / last seen2026-06-18 / 2026-06-18

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Linked records

Company6d3c3ae7 D68f 42ba 8b80 A61728680310 19000101 000001
Sourcec8e5ba7f-bbb9-4491-8ebf-b1aba980c472
ATS providerADP Workforce Now Recruiting

Description

Wichita Tribal Enterprises, a subsidiary of Quivera Enterprises, LLC, is seeking Service Center Technician III candidates to support the Department of the Interior / Indian Affairs (DOI/IA) user base. This role provides advanced Tier III technical support, resolving complex and escalated IT issues across enterprise environments. The Service Center Technician III operates with a high degree of independence and is responsible for troubleshooting advanced technical problems, performing in-depth analysis, and ensuring timely resolution of incidents while maintaining high levels of customer satisfaction. This position plays a key role in supporting Service Center operations, mentoring junior technicians, and contributing to process improvement initiatives. NIST SP 800-53 Compliance Requirement All personnel must operate within the NIST SP 800-53 framework developed by the National Institute of Standards and Technology , ensuring compliance with federal cybersecurity requirements, including the Federal Information Security Modernization Act . This includes adherence to technical, operational, and management security controls. Key Responsibilities Technical Support & Escalation Provide Tier III technical support for complex and escalated IT issues Troubleshoot standalone and networked systems, including LAN/WAN environments Diagnose and resolve advanced hardware, software, and network-related issues Operations & Performance Support Manage, track, and document incidents, remediation efforts, and performance metrics within ticketing systems Independently analyze and resolve operational issues impacting Service Center performance Support enterprise environments, including multi-server systems and network infrastructure Team Support & Collaboration Assist Service Center leadership and Government stakeholders in prioritizing tasks and workflows Provide guidance and mentorship to Tier I and Tier II technicians Collaborate with cross-functional IT teams to resolve escalations Process Improvement & Compliance Ensure adherence to Service Center processes, procedures, and SLA requirements Contribute to continuous improvement initiatives, including process optimization and knowledge sharing Maintain compliance with organizational IT policies, cybersecurity standards, and federal requirements Communication & Customer Service Maintain clear, professional communication with technical and non-technical stakeholders Deliver high-quality customer service and support experiences Required Qualifications U.S. Citizenship required Must have the ability to obtain and maintain a government security clearance Associate degree, technical certification, or equivalent combination of education and experience Minimum of 3 years of computer support experience Technical Knowledge: Standalone and networked computer systems Local Area Networks (LAN) and Wide Area Networks (WAN) PC operating systems (e.g., Microsoft Windows) Networking fundamentals and email systems/standards Core Competencies: Strong analytical and problem-solving skills Excellent written and verbal communication skills Ability to work independently with minimal supervision Strong customer service orientation and professional demeanor Preferred Qualifications Experience supporting Service Centers in multi-server or enterprise environments Experience handling escalated or complex technical support issues Familiarity with IT service management (ITSM) tools (e.g., ServiceNow, Remedy) Experience supporting DOI, federal, or large enterprise environments Relevant certifications: CompTIA A+ CompTIA Network+ CompTIA Security+ Microsoft certifications Experience contributing to process improvement and operational efficiency initiatives Physical Demands – IT / Office Role This position is primarily office-based and requires prolonged periods of sitting, typing, and working on a computer. Occasional walking, standing, bending, and reaching may be required. Ability to lift up to 15 pounds (occasionally more) Visual acuity including close, distance, and color vision required Ability to communicate effectively in a professional office environment Occasional travel and extended hours may be required Physical Demands – Construction / Field Role This role may include work in field or mixed environments depending on assignment. Frequent walking, standing, climbing, and working on uneven terrain Ability to use ladders, scaffolding, and wear required PPE Ability to lift up to 50 pounds Ability to communicate effectively in active environments Travel and extended/irregular hours may be required Equal Employment Opportunity Statement Quivera Enterprises LLC and its subsidiaries are a 100% tribally owned, SBA-certified Small Disadvantaged Business . Quivera Enterprises LLC and its subsidiaries are an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status.

Full job record

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Org ID8341309d-c27b-4e96-aa54-795f64948641
Source IDc8e5ba7f-bbb9-4491-8ebf-b1aba980c472
Board IDc8e5ba7f-bbb9-4491-8ebf-b1aba980c472
Provideradp_workforcenow
Provider Job Key550473
TitleService Center Tech III
Normalized Title—
Statusactive
Activeyes
Location TextAlbuquerque, NM, US, Albuquerque, NM
Department—
Team—
Employment Typefull_time
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Remote Policy—
CountryUnited States
RegionNM
CityAlbuquerque
Salary Raw50000.00 To 60000.00 (USD) Annually
Salary Min50,000
Salary Max60,000
Salary CurrencyUSD
Salary Periodyear
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=6d3c3ae7-d68f-42ba-8b80-a61728680310&ccId=19000101_000001&lang=en_US&type=JS&jobId=550473&jwId=9201442467939_1
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First Seen At2026-05-31 18:54:48Z
Last Seen At2026-06-18 12:53:42Z
Last Checked At2026-06-18 12:53:42Z
Last Changed At2026-06-18 12:53:42Z
Inactive At—
Source Posted At2026-04-02 15:38:00Z
Source Updated At—
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    "requisitionDescription": "<div><div><div><div><p data-start=\"453\" data-end=\"787\" data-pasted=\"true\"><span style=\"font-size: 11px;\">Wichita Tribal Enterprises, a subsidiary of Quivera Enterprises, LLC, is seeking <strong data-start=\"534\" data-end=\"567\">Service Center Technician III</strong> candidates to support the Department of the Interior / Indian Affairs (DOI/IA) user base. This role provides advanced Tier III technical support, resolving complex and escalated IT issues across enterprise environments.</span></p><p data-start=\"789\" data-end=\"1219\"><span style=\"font-size: 11px;\">The Service Center Technician III operates with a high degree of independence and is responsible for troubleshooting advanced technical problems, performing in-depth analysis, and ensuring timely resolution of incidents while maintaining high levels of customer satisfaction. This position plays a key role in supporting Service Center operations, mentoring junior technicians, and contributing to process improvement initiatives.</span></p><hr data-start=\"1221\" data-end=\"1224\"><h3 data-section-id=\"1ems1lg\" data-start=\"1226\" data-end=\"1273\"><span style=\"font-size: 11px;\"><strong data-start=\"1230\" data-end=\"1271\">NIST SP 800-53 Compliance Requirement</strong></span></h3><p data-start=\"1274\" data-end=\"1626\"><span style=\"font-size: 11px;\">All personnel must operate within the <strong data-start=\"1312\" data-end=\"1353\">NIST SP 800-53</strong> framework developed by the <strong data-start=\"1381\" data-end=\"1422\">National Institute of Standards and Technology</strong>, ensuring compliance with federal cybersecurity requirements, including the <strong data-start=\"1499\" data-end=\"1540\">Federal Information Security Modernization Act</strong>. This includes adherence to technical, operational, and management security controls.</span></p><hr data-start=\"1628\" data-end=\"1631\"><h3 data-section-id=\"165gfiz\" data-start=\"1633\" data-end=\"1661\"><span style=\"font-size: 11px;\"><strong data-start=\"1637\" data-end=\"1661\">Key Responsibilities</strong></span></h3><h4 data-start=\"1663\" data-end=\"1702\"><span style=\"font-size: 11px;\"><strong data-start=\"1668\" data-end=\"1702\">Technical Support &amp; Escalation</strong></span></h4><ul data-start=\"1703\" data-end=\"1940\"><li data-section-id=\"1r1qchb\" data-start=\"1703\" data-end=\"1777\" style=\"font-size: 11px;\">Provide Tier III technical support for complex and escalated IT issues</li><li data-section-id=\"1330cog\" data-start=\"1778\" data-end=\"1859\" style=\"font-size: 11px;\">Troubleshoot standalone and networked systems, including LAN/WAN environments</li><li data-section-id=\"1r6h1ix\" data-start=\"1860\" data-end=\"1940\" style=\"font-size: 11px;\">Diagnose and resolve advanced hardware, software, and network-related issues</li></ul><h4 data-start=\"1942\" data-end=\"1983\"><span style=\"font-size: 11px;\"><strong data-start=\"1947\" data-end=\"1983\">Operations &amp; Performance Support</strong></span></h4><ul data-start=\"1984\" data-end=\"2285\"><li data-section-id=\"13sd4uc\" data-start=\"1984\" data-end=\"2096\" style=\"font-size: 11px;\">Manage, track, and document incidents, remediation efforts, and performance metrics within ticketing systems</li><li data-section-id=\"20fau6\" data-start=\"2097\" data-end=\"2190\" style=\"font-size: 11px;\">Independently analyze and resolve operational issues impacting Service Center performance</li><li data-section-id=\"ma9gh0\" data-start=\"2191\" data-end=\"2285\" style=\"font-size: 11px;\">Support enterprise environments, including multi-server systems and network infrastructure</li></ul><h4 data-start=\"2287\" data-end=\"2324\"><span style=\"font-size: 11px;\"><strong data-start=\"2292\" data-end=\"2324\">Team Support &amp; Collaboration</strong></span></h4><ul data-start=\"2325\" data-end=\"2565\"><li data-section-id=\"zco42n\" data-start=\"2325\" data-end=\"2425\" style=\"font-size: 11px;\">Assist Service Center leadership and Government stakeholders in prioritizing tasks and workflows</li><li data-section-id=\"1bubeft\" data-start=\"2426\" data-end=\"2495\" style=\"font-size: 11px;\">Provide guidance and mentorship to Tier I and Tier II technicians</li><li data-section-id=\"er6n2\" data-start=\"2496\" data-end=\"2565\" style=\"font-size: 11px;\">Collaborate with cross-functional IT teams to resolve escalations</li></ul><h4 data-start=\"2567\" data-end=\"2608\"><span style=\"font-size: 11px;\"><strong data-start=\"2572\" data-end=\"2608\">Process Improvement &amp; Compliance</strong></span></h4><ul data-start=\"2609\" data-end=\"2905\"><li data-section-id=\"1cja7rm\" data-start=\"2609\" data-end=\"2691\" style=\"font-size: 11px;\">Ensure adherence to Service Center processes, procedures, and SLA requirements</li><li data-section-id=\"1iaxmnw\" data-start=\"2692\" data-end=\"2798\" style=\"font-size: 11px;\">Contribute to continuous improvement initiatives, including process optimization and knowledge sharing</li><li data-section-id=\"1mnrm4o\" data-start=\"2799\" data-end=\"2905\" style=\"font-size: 11px;\">Maintain compliance with organizational IT policies, cybersecurity standards, and federal requirements</li></ul><h4 data-start=\"2907\" data-end=\"2948\"><span style=\"font-size: 11px;\"><strong data-start=\"2912\" data-end=\"2948\">Communication &amp; Customer Service</strong></span></h4><ul data-start=\"2949\" data-end=\"3107\"><li data-section-id=\"1lg2fon\" data-start=\"2949\" data-end=\"3041\" style=\"font-size: 11px;\">Maintain clear, professional communication with technical and non-technical stakeholders</li><li data-section-id=\"16rk1ir\" data-start=\"3042\" data-end=\"3107\" style=\"font-size: 11px;\">Deliver high-quality customer service and support experiences</li></ul><hr data-start=\"3109\" data-end=\"3112\"><h3 data-section-id=\"1oxfx0t\" data-start=\"3114\" data-end=\"3145\"><span style=\"font-size: 11px;\"><strong data-start=\"3118\" data-end=\"3145\">Required Qualifications</strong></span></h3><ul data-start=\"3147\" data-end=\"3424\"><li data-section-id=\"1kndh7n\" data-start=\"3147\" data-end=\"3180\" style=\"font-size: 11px;\"><strong data-start=\"3149\" data-end=\"3178\">U.S. Citizenship required</strong></li><li data-section-id=\"v620ya\" data-start=\"3181\" data-end=\"3265\" style=\"font-size: 11px;\"><strong data-start=\"3183\" data-end=\"3263\">Must have the ability to obtain and maintain a government security clearance</strong></li><li data-section-id=\"ufbucd\" data-start=\"3266\" data-end=\"3366\" style=\"font-size: 11px;\">Associate degree, technical certification, or equivalent combination of education and experience</li><li data-section-id=\"14fgsbr\" data-start=\"3367\" data-end=\"3424\" style=\"font-size: 11px;\">Minimum of <strong data-start=\"3380\" data-end=\"3391\">3 years</strong> of computer support experience</li></ul><p data-start=\"3426\" data-end=\"3450\"><span style=\"font-size: 11px;\"><strong data-start=\"3426\" data-end=\"3450\">Technical Knowledge:</strong></span></p><ul data-start=\"3451\" data-end=\"3662\"><li data-section-id=\"h36nfs\" data-start=\"3451\" data-end=\"3496\" style=\"font-size: 11px;\">Standalone and networked computer systems</li><li data-section-id=\"249mei\" data-start=\"3497\" data-end=\"3555\" style=\"font-size: 11px;\">Local Area Networks (LAN) and Wide Area Networks (WAN)</li><li data-section-id=\"uuijtg\" data-start=\"3556\" data-end=\"3606\" style=\"font-size: 11px;\">PC operating systems (e.g., Microsoft Windows)</li><li data-section-id=\"1f0ad6c\" data-start=\"3607\" data-end=\"3662\" style=\"font-size: 11px;\">Networking fundamentals and email systems/standards</li></ul><p data-start=\"3664\" data-end=\"3686\"><span style=\"font-size: 11px;\"><strong data-start=\"3664\" data-end=\"3686\">Core Competencies:</strong></span></p><ul data-start=\"3687\" data-end=\"3914\"><li data-section-id=\"14lsjoa\" data-start=\"3687\" data-end=\"3735\" style=\"font-size: 11px;\">Strong analytical and problem-solving skills</li><li data-section-id=\"1xru70s\" data-start=\"3736\" data-end=\"3789\" style=\"font-size: 11px;\">Excellent written and verbal communication skills</li><li data-section-id=\"1fa7msn\" data-start=\"3790\" data-end=\"3848\" style=\"font-size: 11px;\">Ability to work independently with minimal supervision</li><li data-section-id=\"1dyvhsf\" data-start=\"3849\" data-end=\"3914\" style=\"font-size: 11px;\">Strong customer service orientation and professional demeanor</li></ul><hr data-start=\"3916\" data-end=\"3919\"><h3 data-section-id=\"1p0j281\" data-start=\"3921\" data-end=\"3953\"><span style=\"font-size: 11px;\"><strong data-start=\"3925\" data-end=\"3953\">Preferred Qualifications</strong></span></h3><ul data-start=\"3955\" data-end=\"4477\"><li data-section-id=\"6np13o\" data-start=\"3955\" data-end=\"4039\" style=\"font-size: 11px;\">Experience supporting Service Centers in multi-server or enterprise environments</li><li data-section-id=\"1we6whq\" data-start=\"4040\" data-end=\"4109\" style=\"font-size: 11px;\">Experience handling escalated or complex technical support issues</li><li data-section-id=\"xi133f\" data-start=\"4110\" data-end=\"4192\" style=\"font-size: 11px;\">Familiarity with IT service management (ITSM) tools (e.g., ServiceNow, Remedy)</li><li data-section-id=\"10ei20l\" data-start=\"4193\" data-end=\"4265\" style=\"font-size: 11px;\">Experience supporting DOI, federal, or large enterprise environments</li><li data-section-id=\"p90bx6\" data-start=\"4266\" data-end=\"4387\" style=\"font-size: 11px;\">Relevant certifications:<ul data-start=\"4295\" data-end=\"4387\" style=\"font-size: initial;\"><li data-section-id=\"1qi23pr\" data-start=\"4295\" data-end=\"4309\" style=\"font-size: 11px;\">CompTIA A+</li><li data-section-id=\"8l30j4\" data-start=\"4312\" data-end=\"4332\" style=\"font-size: 11px;\">CompTIA Network+</li><li data-section-id=\"js96rc\" data-start=\"4335\" data-end=\"4356\" style=\"font-size: 11px;\">CompTIA Security+</li><li data-section-id=\"15ygbp3\" data-start=\"4359\" data-end=\"4387\" style=\"font-size: 11px;\">Microsoft certifications</li></ul></li><li data-section-id=\"d6smej\" data-start=\"4388\" data-end=\"4477\" style=\"font-size: 11px;\">Experience contributing to process improvement and operational efficiency initiatives</li></ul><hr data-start=\"4479\" data-end=\"4482\"><h3 data-section-id=\"lx8k5u\" data-start=\"4484\" data-end=\"4527\"><span style=\"font-size: 11px;\"><strong data-start=\"4488\" data-end=\"4527\">Physical Demands &ndash; IT / Office Role</strong></span></h3><p data-start=\"4529\" data-end=\"4715\"><span style=\"font-size: 11px;\">This position is primarily office-based and requires prolonged periods of sitting, typing, and working on a computer. Occasional walking, standing, bending, and reaching may be required.</span></p><ul data-start=\"4717\" data-end=\"4976\"><li data-section-id=\"4iafee\" data-start=\"4717\" data-end=\"4772\" style=\"font-size: 11px;\">Ability to lift up to 15 pounds (occasionally more)</li><li data-section-id=\"lkko2g\" data-start=\"4773\" data-end=\"4843\" style=\"font-size: 11px;\">Visual acuity including close, distance, and color vision required</li><li data-section-id=\"wdnz3w\" data-start=\"4844\" data-end=\"4919\" style=\"font-size: 11px;\">Ability to communicate effectively in a professional office environment</li><li data-section-id=\"v82wb0\" data-start=\"4920\" data-end=\"4976\" style=\"font-size: 11px;\">Occasional travel and extended hours may be required</li></ul><hr data-start=\"4978\" data-end=\"4981\"><h3 data-section-id=\"uuvii8\" data-start=\"4983\" data-end=\"5035\"><span style=\"font-size: 11px;\"><strong data-start=\"4987\" data-end=\"5035\">Physical Demands &ndash; Construction / Field Role</strong></span></h3><p data-start=\"5037\" data-end=\"5119\"><span style=\"font-size: 11px;\">This role may include work in field or mixed environments depending on assignment.</span></p><ul data-start=\"5121\" data-end=\"5409\"><li data-section-id=\"db23et\" data-start=\"5121\" data-end=\"5192\" style=\"font-size: 11px;\">Frequent walking, standing, climbing, and working on uneven terrain</li><li data-section-id=\"1lcyk6j\" data-start=\"5193\" data-end=\"5255\" style=\"font-size: 11px;\">Ability to use ladders, scaffolding, and wear required PPE</li><li data-section-id=\"1kfzjam\" data-start=\"5256\" data-end=\"5291\" style=\"font-size: 11px;\">Ability to lift up to 50 pounds</li><li data-section-id=\"1oakb3d\" data-start=\"5292\" data-end=\"5353\" style=\"font-size: 11px;\">Ability to communicate effectively in active environments</li><li data-section-id=\"11of5p6\" data-start=\"5354\" data-end=\"5409\" style=\"font-size: 11px;\">Travel and extended/irregular hours may be required</li></ul><hr data-start=\"5411\" data-end=\"5414\"><h3 data-section-id=\"1r1749y\" data-start=\"5416\" data-end=\"5462\"><span style=\"font-size: 11px;\"><strong data-start=\"5420\" data-end=\"5462\">Equal Employment Opportunity Statement</strong></span></h3><p data-start=\"5464\" data-end=\"5583\"><span style=\"font-size: 11px;\">Quivera Enterprises LLC and its subsidiaries are a <strong data-start=\"5515\" data-end=\"5582\">100% tribally owned, SBA-certified Small Disadvantaged Business</strong>.</span></p><p data-start=\"5585\" data-end=\"5881\"><span style=\"font-size: 11px;\">Quivera Enterprises LLC and its subsidiaries are an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status.</span></p></div></div></div></div>\n",
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    "requisitionTitle": "Service Center Tech III",
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}
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