Member Experience & Front Desk Specialist (In-Office)

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    "qualifications": "<p style=\"margin-left:0px;margin-right:0px;\"><strong><u><span style=\"color:#000000;\"><span style=\"font-size:medium;\">DUTIES AND RESPONSIBILITIES</span></span></u></strong></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"background-color:#ffffff;\"><strong><span style=\"color:#222222;\"><span style=\"font-size:small;\">1) Customer Service and Administration</span></span></strong></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"background-color:#ffffff;\"><span style=\"color:#222222;\">Answer inquiries by clarifying desired information, researching, locating and delivering findings, anticipating responses, and thoroughly answering any follow-up questions within an established timeframe.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"background-color:#ffffff;\"><span style=\"color:#222222;\"><span style=\"color:#222222;\">Monitor and respond to assigned case types completely and accurately within the framework of policies and procedures established by the council.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"background-color:#ffffff;\"><span style=\"color:#222222;\"><span style=\"color:#222222;\">Provide tech support for multiple customer-facing online systems.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"background-color:#ffffff;\"><span style=\"color:#222222;\"><span style=\"color:#333333;\">Maintain knowledge and understanding of registration and volunteer management processes to provide backup support as assigned.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"background-color:#ffffff;\"><span style=\"color:#222222;\"><span style=\"color:#222222;\">Develop and convert girl and adult membership leads.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"background-color:#ffffff;\"><span style=\"color:#222222;\"><span style=\"color:#222222;\">Track and maintain member records on the organization&#8217;s Salesforce CRM database.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"background-color:#ffffff;\"><span style=\"color:#222222;\"><span style=\"color:#333333;\">May train other Member Care team members.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"background-color:#ffffff;\"><span style=\"color:#222222;\"><span style=\"color:#333333;\">Provide Front Desk/Reception support as assigned.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"background-color:#ffffff;\"><span style=\"color:#222222;\"><span style=\"color:#333333;\">Provide after-hours support as scheduled for help desk and customer service requests.</span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-size:10pt;\"><span style=\"background-color:#ffffff;\"><span style=\"color:#222222;\"><strong><span style=\"color:#222222;\">2)&#160;Membership/Customer Engagement</span></strong></span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:'Times New Roman', Times, serif;\">Proficient in girl and adult-related trends, communication trends, and ability to utilize sales techniques 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style=\"font-family:'Times New Roman', Times, serif;\">Critical and strategic thinker. </span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"color:#000000;\"><span style=\"color:#444444;\">Ability to exercise discretion, initiative, and appropriate judgment in making sound decisions and in developing solutions to problems.&#160;</span></span></span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"color:#000000;\">Strong organizational and time management skills.</span></span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"color:#000000;\">Knowledge of Girl Scout organization including: mission and programs.</span></span></span><br />\r\n\t<span style=\"font-size:10pt;\"><span style=\"color:#000000;\"><strong><strong><u>&#160;</u></strong></strong></span></span><br />\r\n\t<span style=\"font-size:10pt;\"><span style=\"color:#000000;\"><strong><strong><u>Working Conditions</u></strong></strong></span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:'Times New Roman', Times, serif;\">Willingness or ability to work flexible hours, including some nights and weekends.</span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"color:#000000;\">Continuous work as a team member and ability to work independently with some supervision.</span></span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"color:#000000;\">Frequent work under stress and under pressure of deadlines with overlapping projects.</span></span></span><br />\r\n\t<span style=\"font-size:10pt;\"><span style=\"color:#000000;\">&#160;</span></span><br />\r\n\t<span style=\"font-size:10pt;\"><span style=\"color:#000000;\"><strong><u>Physical Requirements</u></strong></span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"color:#000000;\">Capable of viewing a computer monitor for long periods.</span></span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"color:#000000;\">Frequent sitting, bending and twisting upper body.</span></span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"color:#000000;\">Capable of lifting up to 30 lbs.</span></span></span><br />\r\n\t<br />\r\n\t<span style=\"font-size:10pt;\"><span style=\"color:#000000;\"><strong>*Must successfully complete a criminal, national sex offender search, and motor vehicle background check. 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