Exception Management Analyst

{
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  "source_hash": "a3b7725977a4dbc04d074801c74455c017c1e0801c97dccfaaa2981cd47b519b",
  "last_changed_at": "2026-06-06T07:57:44.256Z",
  "active_status": "deleted"
}

{
  "language": "en",
  "location": {
    "raw": "San Francisco",
    "city": "San Francisco",
    "region": "CA",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.75
  },
  "salary_max": 130000,
  "salary_min": 80000,
  "inferred_at": "2026-06-03T12:34:15.674Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "San Francisco",
      "city": "San Francisco",
      "region": "CA",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.75
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": "year",
  "workplace_type": "on_site",
  "salary_currency": "USD"
}

{}

{
  "lists": [
    {
      "text": "You Will: ",
      "content": "\n<li>Manage exceptions escalated from Support and Customer Delivery, including disputes, ACH returns, and failed payment instructions.</li>\n<li>Oversee daily settlement approvals and ensure all transactions meet cutoff deadlines.</li>\n<li>Support processor relationships, including audit responses and technical inquiries.</li>\n<li>Monitor and report on dispute rates, return percentages, and reserve accounts.</li>\n<li>Coordinate with Accounting on reconciliation-related exceptions.</li>\n<li>Track and verify dispute evidence submitted by internal teams and clients.</li>\n<li>Use internal tools to monitor dispute cases, deadlines, and communications.</li>\n<li>Communicate with clients and stakeholders to resolve discrepancies and issues.</li>\n<li>Provide regular reporting on case performance and resolution metrics.</li>\n<li>Stay up to date on payment regulations, chargeback rules, and best practices.</li>\n<li>Recommend and implement process improvements to reduce manual errors and streamline workflows.</li>\n<li>Manage failed funding workflows, identify root causes, coordinate payment retries, and partner with Customer Delivery and Finance to recover funds and minimize revenue leakage.</li>\n<li>Own collections for negative balance accounts and failed payouts, including merchant outreach, account escalations, and coordination with Legal when needed.</li>\n"
    },
    {
      "text": "You Are:",
      "content": "\n<li>Results-oriented and motivated to produce results in a fast-growing company.</li>\n<li>An excellent written and oral communicator with the ability to turn frustrations into solutions.</li>\n<li>Detail-oriented and eager to put in the extra effort to ensure the work is complete and accurate.</li>\n<li>Actively engaged in the pursuit of new ideas and process improvements when given new data or with changing circumstances.</li>\n"
    },
    {
      "text": "You Have: ",
      "content": "\n<li>4+ years of experience in a client-facing customer service role supporting Merchant Payment Acceptance.</li>\n<li>1+ years of experience with dispute or chargeback management.</li>\n<li>Deep knowledge of money movement, ACH operations, payment processing, and payment platforms.</li>\n<li>Strong attention to detail.</li>\n<li>Exceptional written, verbal, and interpersonal communication skills.</li>\n<li>The ability to interact with stakeholders across the organization and with multiple customers.</li>\n\n<div>&nbsp;</div>"
    }
  ],
  "country": "US",
  "createdAt": 1718056711240,
  "updatedAt": null,
  "categories": {
    "team": "Finance",
    "location": "San Francisco",
    "commitment": "Full-time",
    "department": "Operations",
    "allLocations": [
      "San Francisco"
    ]
  },
  "salaryRange": {
    "max": 130000,
    "min": 80000,
    "currency": "USD",
    "interval": "per-year-salary"
  },
  "workplaceType": "onsite"
}