Sales Manager - Events and Exhibitions (Exhibit Central)

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    "description": "<p>Are you a tech‑savvy customer experience expert who loves solving problems and building systems that scale?<br>Expo Centric is looking for a Customer Success Manager to support our Exhibit Central product line.</p>\n<p><br></p>\n<p>This role is perfect for someone who enjoys working across customer experience, product knowledge, order workflows, and process improvement — all while leading a growing customer service team.</p>\n<p><br>At Expo Centric, every role contributes to delivering exceptional experiences for our clients. We build teams that reflect our values: Courage, Curiosity, Selflessness, Judgement, and Communication.</p>\n<p><br><span style=\"font-weight: bold\">🎥 Get to know us:</span><br><a href=\"https://www.youtube.com/watch?v=7yKFWj_8e3Q\" target=\"_blank\" rel=\"noopener noreferrer\">https://www.youtube.com/watch?v=7yKFWj_8e3Q</a><br><a href=\"https://www.youtube.com/watch?v=PiR8qYJ2IRQ&amp;t=9s\" target=\"_blank\" rel=\"noopener noreferrer\">https://www.youtube.com/watch?v=PiR8qYJ2IRQ&amp;t=9s</a></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">💼 What You’ll Do</span></p>\n<p><br><span style=\"font-weight: bold\">Customer Experience &amp; Success</span></p>\n<ul>\n<li>Manage enquiries, briefs, product questions, issue resolution, and escalations.</li>\n<li>Provide clear product explanations and accurate guidance for Exhibit Central products.</li>\n<li>Build long-term customer relationships and improve customer satisfaction.</li>\n<li>Collaborate with Marketing for loyalty programs, reviews, promotions, and feedback initiatives.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Technical Product Knowledge</span></p>\n<ul>\n<li>Develop in-depth understanding of all Exhibit Central products.</li>\n<li>Understand systems, suppliers, software tools, and AU market requirements.</li>\n<li>Maintain strong product knowledge to suggest clear solutions and improvements.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Order &amp; Workflow Management</span></p>\n<ul>\n<li>Oversee end-to-end order management using e‑commerce and CRM systems.</li>\n<li>Work closely with graphics, print suppliers, and logistics to ensure accuracy and timely delivery.</li>\n<li>Track order status, inventory issues, and fulfilment challenges.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Systems, Processes &amp; Continuous Improvement</span></p>\n<ul>\n<li>Review, streamline, and improve customer service processes.</li>\n<li>Reduce manual work and implement automation where possible.</li>\n<li>Create FAQs, information sheets, and internal guidelines for smoother workflow.</li>\n<li>Maintain cohesive use of systems (HubSpot, Shopify/WooCommerce, etc.).</li>\n<li>Consolidate customer feedback to support R&amp;D and product improvement.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Training &amp; Leadership</span></p>\n<ul>\n<li>Recruit, onboard, and train customer service staff.</li>\n<li>Build training modules, knowledge bases, and explainer materials.</li>\n<li>Manage team performance, KPIs, huddles, and skill development.</li>\n<li>Drive team engagement, alignment, and process consistency.</li>\n</ul>\n<p><br><span style=\"font-weight: bold\">✔️ What You Bring</span></p>\n<ul>\n<li>Bachelor’s degree (preferred: Industrial Design, Interior Design, or related).</li>\n<li>Strong experience in Customer Service or Customer Success within printing, display, ecommerce, exhibitions, or events.</li>\n<li>Excellent communication, leadership, and problem-solving skills.</li>\n<li>Deep experience with CRM tools (HubSpot) and order management systems (Shopify, WooCommerce, Magento).</li>\n<li>Ability to analyse workflows, spot inefficiencies, and implement process improvements.</li>\n<li>Experience in e-commerce and digital customer engagement is an advantage.</li>\n<li>Understanding of printing processes or Adobe software is a plus.</li>\n<li>Willingness to work occasional weekends.</li>\n</ul>\n<p><br><span style=\"font-weight: bold\">🌟 Why Join Expo Centric?</span></p>\n<p>Work with a high-performing cross-border team.<br>Be part of a values-driven culture with clear systems and structured processes.<br>Grow your skills with support from senior leaders.<br>Shape the customer experience of a fast-growing ecommerce brand.</p>\n<p><br><span style=\"font-weight: bold\">📨 Ready to Apply?</span><br>Submit your CV and a short cover letter explaining why you’re a great fit.<br></p>\n<p>Expo Centric is an equal opportunity employer.<br>🌐 www.expocentric.com.au</p>",
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