Repossession & Remarketing Manager - Lenexa, Kansas

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    "title": "Repossession & Remarketing Manager - Lenexa, Kansas",
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    "datePosted": "2024-06-20T08:23:54.215Z",
    "description": "<h2>Summary</h2>\n<p><strong><em><u>Job Summary</u></em></strong></p>\n<p> </p>\n<p>Oversees the end-to-end asset recovery process for defaulted loan accounts, including repossession assignment, vendor management, collateral disposition, and post-sale resolution activities. Ensures adherence to regulatory requirements and internal policies while driving performance through effective oversight of recovery strategies, reporting, and cross-functional collaboration.</p>\n<p> </p>\n<p> </p>\n<p><strong>Role Hours:</strong></p>\n<ul>\n <li><strong>Monday-Friday from11am-8pm CT</strong></li>\n</ul>\n<h2>Duties & Responsibilities</h2>\n<p><strong><em><u>Duties and Responsibilities</u></em></strong></p>\n<ul>\n <li>Oversee daily loss recovery operations, including reviewing, approving, and assigning defaulted auto loans to recovery agents in accordance with credit union and state guidelines, monitor vendor progress and timelines. </li>\n <li>Manage performance, priorities, and development of the repossession specialists.</li>\n <li>Monitor dashboards, queues, and reports to ensure timely follow-up, balanced workloads, and performance tracking. </li>\n <li>Manage relationships with repossession agents, skip tracers, auction facilities, and titling agencies; enforce vendor compliance and performance standards.</li>\n <li>Resolve complex or escalated recovery cases, including member disputes, legal inquiries, redemption terms, and high-risk accounts. </li>\n <li>Oversee collateral valuation, damage assessment, and disposition strategies; coordinate repairs, insurance claims, and auctions or direct sales to maximize recovery value. </li>\n <li>Review loan files for inconsistencies or potential fraud; escalate concerns to Risk Management as appropriate. </li>\n <li>Review post-sale accounts and authorize placement of deficiency balances with approved collection agencies or legal counsel in accordance with policy. </li>\n <li>Partner with internal teams to align strategies and improve recovery results. </li>\n <li>Ensure compliance with all applicable federal and state regulations, including FDCPA, SCRA, FCRA, UDAAP, BSA, OFAC, the Patriot Act, and state-specific servicemember protections (e.g., California Military and Veterans Code “CA SCRA”) as well as other applicable state laws.</li>\n <li>Ensure strict adherence to Right to Cure requirements in applicable states; oversee issuance of Notice of Intent to Sell and Deficiency Balance letters. </li>\n <li>Train, mentor, and coach team members on recovery procedures, systems, and regulatory updates. </li>\n <li>Analyze recovery performance, vendor activity, sales outcomes, and loss trends; prepare and present reports to management with recommendations. </li>\n <li>Review and audit vendor invoices, sale proceeds, refunds, and dealer reconciliations for accuracy and timeliness. </li>\n <li>Ensure proper documentation of recovery actions and timely issuance of required legal notices.</li>\n <li>Support process improvements, enhanced recovery rates, and overall member experience. </li>\n <li>Perform additional duties to support departmental goals and organizational initiatives.</li>\n <li>Oversees clerical processing functions supporting Loss Recovery and Account Resolution operations, ensuring accurate and timely completion of all transactional and administrative duties. Support function responsibilities include:  transactional payment processing, loan modification and extension processing, loan charge-off processing and account adjustments.  Manager is also responsible to ensure accurate and timely processing of mail, tow notification, and mail returns. </li>\n</ul>\n<h2>Requirements</h2>\n<p><strong><em><u>Education and Experience Requirements:</u></em></strong></p>\n<p> </p>\n<p><strong>Education</strong></p>\n<ul>\n <li>Bachelor's degree in Business Administration, Finance, or a related field preferred. An equivalent combination of education and directly relevant work experience will be considered in lieu of a degree.</li>\n <li>Professional certifications such as ACA International's CCCO (Certified Credit and Collections Officer), CACS (Certified Automotive Collections Specialist), or comparable recovery and collections credentials are a plus.</li>\n</ul>\n<p><strong>Experience</strong></p>\n<ul>\n <li>Minimum 7 years of progressively responsible experience in vehicle repossession, collateral recovery, and remarketing operations, with at least 3 years in a direct management or supervisory role over a repossession or recovery team.</li>\n <li>Demonstrated experience managing a nationwide or large regional repossession and remarketing program - not just a local or branch-level portfolio - including coordination across multiple states, time zones, and vendor networks simultaneously.</li>\n <li>Deep working knowledge of California's auto recovery market: South Bay and Central Valley auction corridors, California DMV titling processes for repossessed vehicles, CA Auctioneers Commission requirements, and CA-specific right-to-cure and notice of sale requirements under state law.</li>\n <li>Hands-on experience managing repossession and remarketing activity in Texas, including familiarity with the Texas Certificate of Title Act, Texas Finance Code Chapter 348 self-help repossession rules, and Texas auction market dynamics.</li>\n <li>Working knowledge of Nevada repossession standards, including NV Chapter 97 breach-of-peace rules, NV right-to-cure requirements, and the Las Vegas wholesale vehicle auction market.</li>\n <li>Proven experience managing post-charge-off recovery programs for auto loan deficiency balances: agency placement strategy, third-party collector oversight, deficiency notice compliance, and legal collections referral.</li>\n <li>Solid understanding of wholesale vehicle remarketing: auction platform mechanics, MMR/Black Book valuation methodology, condition grading, repair cost analysis, and net recovery optimization.</li>\n <li>Background in auto loan default servicing at a credit union, bank, captive auto finance company, or large indirect lending operation. Experience with non-prime or nationwide indirect loan portfolios is strongly preferred.</li>\n <li>Strong working knowledge of SCRA servicemember protections in the repossession context, including court-order requirements, interest rate reduction processes, and identification procedures; prior experience with SCRA-related audits or regulatory examinations is a plus.</li>\n <li>Experience managing licensed repossession agent networks at scale, including agent selection, performance scorecarding, compliance auditing, and contract enforcement.</li>\n <li>Proficiency with recovery and collections management systems; familiarity with skip and locate platforms (DRN, MVTRAC, CVOS, or comparable tools) and mainstream loan/collections systems is strongly preferred.</li>\n <li>Prior experience managing through a core system conversion, merger integration, or large-scale portfolio transfer affecting repossession and post-charge-off recovery operations is a significant plus.</li>\n</ul>\n<p> </p>\n<p><strong><em><u>Required Knowledge, Skills and Abilities:</u></em></strong></p>\n<ul>\n <li>General knowledge of collection practices and default servicing processes </li>\n <li>Experience with installment, credit card, and real estate loan collections </li>\n <li>Knowledge of credit union or financial institution products and services </li>\n <li>Must be able to appropriately resolve conflicts, escalated issues, and complex member situations </li>\n <li>Must be PC literate; proficient in Microsoft Office and applicable loan/collection systems </li>\n <li>Ability to conform to new policies, procedures, and regulatory initiatives </li>\n <li>Must be organized, detail oriented, and able to manage multiple priorities </li>\n <li>Ability to function and thrive in a high-volume, production-driven environment with strict deadlines </li>\n <li>Ability to work effectively both independently and within a team environment </li>\n <li>Strong interpersonal skills with the ability to resolve conflict and miscommunication </li>\n <li>Strong written and verbal communication skills </li>\n <li>Ability to maintain a high level of confidentiality when handling sensitive member and financial information </li>\n <li>Knowledge of repossession and collateral recovery processes, including vendor management and asset disposition practices </li>\n <li>Understanding of applicable federal and state regulations, including FDCPA, SCRA, FCRA, UDAAP, BSA, OFAC, the Patriot Act, and state-specific laws (e.g., California Military and Veterans Code protections) </li>\n</ul>",
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      "name": "CommunityAmerica Credit Union",
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