Client Success Manager

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  "language": "en",
  "location": {
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    "city": "Louisville",
    "region": "KY",
    "country": "United States",
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      "city": "Louisville",
      "state": "Kentucky",
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    "departmentId": "18587",
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    "jobOpeningName": "Client Success Manager",
    "departmentLabel": "Client Success",
    "employmentStatusLabel": "Full-Time"
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    "datePosted": "2026-04-14",
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      "city": "Louisville",
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    "description": "<p><span style=\"color: rgb(27, 54, 100); font-size: 24pt; font-weight: bold\">Client Success Manager</span><br></p>\n<p>Virtual Peaker is seeking a Client Success Manager who will help solve the climate crisis by supporting our mission of building the utility of the future.</p>\n<p><br></p>\n<p><span style=\"color: rgb(27, 54, 100); font-size: 18pt; font-weight: 600\">Role Responsibilities</span></p>\n<p><span style=\"font-size: 12pt; font-weight: 300\">As a Client Success Manager, you will be responsible for supporting our clients by acting as a frontline liaison to users of our cutting-edge software platform. Day-to-day, you can expect to: </span></p>\n<ul>\n<li><span style=\"font-size: 12pt; font-weight: 300\">Cultivate, manage, and expand relationships with Virtual Peaker’s clients through consistent and personalized communications </span></li>\n<li><span style=\"font-size: 12pt; font-weight: 300\">Collaborate with Implementation, Product, Marketing, and other internal teams to set expectations with clients and execute projects</span></li>\n<li><span style=\"font-size: 12pt; font-weight: 300\">Lead meetings, set agendas, present material, liaise between client requests and what’s best for Virtual Peaker</span></li>\n<li><span style=\"font-size: 12pt; font-weight: 300\">Use tools to document activities and codify decision points and milestones</span></li>\n<li><span style=\"font-size: 12pt; font-weight: 300\">Follow internal processes to track, manage, and respond to client inquiries and product feedback </span></li>\n<li><span style=\"font-size: 12pt; font-weight: 300\">Apply frameworks to appropriately prioritize client inquiries and maintain clear communication with clients </span></li>\n<li><span style=\"font-size: 12pt; font-weight: 300\">Identify growth opportunities for new revenue or expanded scope and support teammates that lead upsells</span></li>\n<li><span style=\"font-size: 12pt; font-weight: 300\">Develop strategies to meet Virtual Peaker’s goals related to clients and managing accounts </span></li>\n<li><span style=\"font-size: 12pt; font-weight: 300\">Other duties as assigned that contribute to Virtual Peaker’s success</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(27, 54, 100); font-size: 18pt; font-weight: 600\">Education &amp; Experience</span><br></p>\n<ul>\n<li><span style=\"font-size: 12pt; font-weight: 300\">Bachelor's degree from an accredited institution</span></li>\n<li><span style=\"font-size: 12pt; font-weight: 300\">4-6 years of experience in consulting, customer service, account management, project management, or a combination thereof</span></li>\n<li><span style=\"font-size: 12pt; font-weight: 300\">Understanding of utilities, clean energy, and grid modernization issues, including distributed energy resources</span></li>\n<li><span style=\"font-size: 12pt; font-weight: 300\">Experience working within a web-based CRM ecosystem, such as Salesforce or Hubspot</span></li>\n<li><span style=\"font-size: 12pt; font-weight: 300\">Experience with Google Suite, Slack, and other online collaboration tools </span></li>\n<li><span style=\"font-size: 12pt; font-weight: 300\">A collaborative and growth-oriented mindset that is motivated to learn new things quickly</span></li>\n<li><span style=\"font-size: 12pt; font-weight: 300\">A sense of ownership and pride in one’s performance and impact on the company’s success</span></li>\n<li><span style=\"font-size: 12pt; font-weight: 300\">Critical thinking and problem-solving skills</span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 12pt; font-weight: 300\">Strong organizational skills, including project and process management</span></li>\n<li><span style=\"font-size: 12pt; font-weight: 300\">Remote work experience and ability to travel for conferences, client visits, and company gatherings</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(27, 54, 100); font-size: 18pt; font-weight: 600\">What You Can Expect</span><br></p>\n<ul>\n<li><span style=\"font-size: 12pt; font-weight: 300\">Full remote position, with remote-work stipend.</span></li>\n<li><span style=\"font-size: 12pt; font-weight: 300\">Competitive salary + Equity</span></li>\n<li><span style=\"font-size: 12pt; font-weight: 300\">A collaborative workplace, which will challenge you and celebrate your work</span></li>\n<li><span style=\"font-size: 12pt; font-weight: 300\">Full benefits medical, dental, vision, 401k</span></li>\n<li><span style=\"font-size: 12pt; font-weight: 300\">Generous vacation time, sick leave, and holidays</span></li>\n<li><span style=\"font-size: 12pt; font-weight: 300\">Diverse and inclusive community for everyone</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(27, 54, 100); font-size: 18pt; font-weight: 600\">Interested?</span><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 12pt\">Virtual Peaker is currently a small team tackling huge problems, and that means that everyone, from the interns on up, is critically important to our mission. If you want to be a bit player on a huge team thinking about micro-optimizations, this role is definitely not for you. If you want to take responsibility for changing the outcome of human civilization, we want to hear from you.</span><br></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 12pt\"><span style=\"font-weight: bold\">Competitive Salary</span><br><span style=\"font-weight: bold\">Benefits</span>: stock options, generous 401k, remote-first stipend, and health, dental, and vision insurance.</span></p>\n<p><br></p>",
    "compensation": "$75,000-$90,000 base salary + commission",
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    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://virtualpeaker.bamboohr.com/careers/56",
    "employmentStatusLabel": "Full-Time"
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