Contact Center Agent

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  "last_changed_at": "2026-05-31T19:07:47.000Z",
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  "location": {
    "raw": "NJ Long Branch - Long Branch, NJ 07740; 205 Westwood Avenue, Long Branch, NJ, 7740, USA",
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  "inferred_at": "2026-06-06T09:57:30.250Z",
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    "countries": [
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  "salary_period": "hour",
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    "description": "<p><u><strong>Summary/Purpose of the Position:&nbsp;</strong></u></p>\r\n\r\n<p>We are currently looking for enthusiastic individuals to join our team as Contact Center Agents at our Long Branch, NJ office. The Agent&rsquo;s goal will be to ensure a positive customer experience and contribute to the overall success of the Customer Service Department.&nbsp;</p>\r\n\r\n<p>The Contact Center Agent&nbsp;assists&nbsp;customers and businesses via telephone,&nbsp;chats,&nbsp;and email to deliver the best in service customer experience within our call center department.&nbsp;&nbsp;The Agent will take and process orders, resolve customer issues, process changes/cancellations to order delivery, and provide issue resolution.&nbsp;This role acts as a point of contact for our customers,&nbsp;maintaining&nbsp;a positive image and providing customer-obsessed service.&nbsp;&nbsp;</p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><u><strong>Essential Duties,&nbsp;Functions&nbsp;and/or Responsibilities:&nbsp;&nbsp;</strong></u></p>\r\n\r\n<ul>\r\n\t<li>\r\n\t<p>The Contact Center Agent is the first point of contact for our customers, handling inbound and outbound calls,&nbsp;email&nbsp;and chats, resolving issues providing the best customer service experience.&nbsp;&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul>\r\n\t<li>\r\n\t<p>The Agent will take and process orders, process&nbsp;changes&nbsp;and cancellations&nbsp;of order deliveries while&nbsp;maintaining&nbsp;the highest level of professionalism and customer satisfaction.&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul>\r\n\t<li>\r\n\t<p>Assist&nbsp;customers with inquiries, issues, and product information.&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul>\r\n\t<li>\r\n\t<p>Maintain a thorough understanding of products and technology through vendor seminars and training sessions&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul>\r\n\t<li>\r\n\t<p>Meet performance targets and metrics as defined by the call center manager.&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul>\r\n\t<li>\r\n\t<p lang=\"en-us\" xml:lang=\"en-us\">Indirectly responsible for product quality&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul>\r\n\t<li>\r\n\t<p lang=\"en-us\" xml:lang=\"en-us\">Other duties as assigned&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<p lang=\"en-us\" xml:lang=\"en-us\">&nbsp;</p>\r\n",
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