Application Support -Sr Level

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  "location": {
    "raw": "Washington, District of Columbia, 20591, United States",
    "city": "Washington",
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  "salary_period": "year",
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  "salary_currency": "USD"
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    "id": "579",
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    "location": {
      "city": "Washington",
      "state": "District of Columbia"
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    "departmentId": "19250",
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    "jobOpeningName": "Application Support -Sr Level",
    "departmentLabel": "ASH IV",
    "employmentStatusLabel": "Full-Time"
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    "location": {
      "city": "Washington",
      "state": "District of Columbia",
      "postalCode": "20591",
      "addressCountry": "United States"
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    "datePosted": "2026-06-03",
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    "description": "<p><span style=\"font-size: 10pt\">A3 Technology, Inc. is seeking Application Support (senior level) to join our team in Washington, DC. </span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Essential Job Functions:</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Prepare and edit technical material, including operations and maintenance manuals, software and system documentation, and other technical publications. </span></li>\n<li><span style=\"font-size: 10pt\">Coordinate efforts of technical artists, illustrators, editors, and writers in preparing documents for internal and external distribution. </span></li>\n<li><span style=\"font-size: 10pt\">Conduct technical research and collaborates with technical professionals. </span></li>\n<li><span style=\"font-size: 10pt\">May write manuals and documentation at user level, technical support level, or both. </span></li>\n<li><span style=\"font-size: 10pt\">Work independently with minimal direct supervision from the Program/Project Manager. </span></li>\n<li><span style=\"font-size: 10pt\">Answer phone calls and helps customers resolve their application problems. </span></li>\n<li><span style=\"font-size: 10pt\">Understand and use various custom applications to support customers. </span></li>\n<li><span style=\"font-size: 10pt\">Configure and arrange online meetings (MS Teams or Zoom experience is a plus). </span></li>\n<li><span style=\"font-size: 10pt\">Other administrative duties as assigned by the Division Manager. </span></li>\n<li><span style=\"font-size: 10pt\">Play an integral part in maintaining the mission statement of providing outstanding customer service. </span></li>\n<li><span style=\"font-size: 10pt\">Learn new technologies quickly, understands and communicates requests as they relate to infrastructure.</span></li>\n<li><span style=\"font-size: 10pt\">Maintain professional, positive, and friendly customer service attitude at all times. </span></li>\n<li><span style=\"font-size: 10pt\">Demonstrate excellent communications skills; written, verbal and listening.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Education:</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">BA/BS in a related field and 10 years relevant experience OR</span></li>\n<li><span style=\"font-size: 10pt\">Master's degree and 6 years relevant experience. </span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 10pt\">Additionally, US Citizenship or documented proof of eligibility to work in the US is a must. Upon receiving a conditional offer of employment, candidates will undergo a Government investigation and must meet eligibility requirements for Government clearance. Verification of past employment, education and references is also required. It is imperative that candidates be either a US citizen or a current green card holder with the last 3 consecutive years as a resident of the US.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt\">The salary range for positions is $50,000 to $175,000. This range is provided as a general guideline and should not be interpreted as a guarantee of compensation. Actual salary offers will be determined based on a variety of factors, including but not limited to the specific responsibilities of the position, the candidate’s education, experience, location, knowledge, skills, and abilities. In addition, compensation may be influenced by applicable Federal Government contract labor categories and established contract wage rates.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt\">At A3 Technology, Inc., we take pride in being an Equal Opportunity Employer (EEO) and Affirmative Action (AA) employer. We're committed to considering all qualified candidates for employment without regard to race, religion, color, sex, sexual orientation, gender identity, age, protected veteran status, disability, national origin, genetic information or any other protected status.</span></p>",
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    "jobOpeningName": "Application Support -Sr Level",
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    "jobOpeningShareUrl": "https://a3.bamboohr.com/careers/579",
    "employmentStatusLabel": "Full-Time"
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