bluedoor data·Job Postings API·bluedoor.sh ↗

Home › Companies › Fa Exty Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 › Customer Service Representative

Customer Service Representative

Fa Exty Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 · MX MN1 Monterrey, NL AWPS, Monterrey, NLE, MX · Remote · Deleted · Oracle Recruiting Cloud / Fusion HCM

Job facts

FieldValue
CompanyFa Exty Saasfaprod1 Fa Ocs Oraclecloud Com CX 1
TitleCustomer Service Representative
Normalized title-
Department / teamCommercial
LocationMonterrey, NL, Canada
Work modelRemote / Remote
Employment typeFull Time
Salary-
Statusdeleted
ATS providerOracle Recruiting Cloud / Fusion HCM
Posted / first seen2026-04-28 / 2026-05-31
Changed / last seen2026-06-21 / 2026-06-19

Related slices

PageWhat it containsOpen
Company jobsActive postings from Fa Exty Saasfaprod1 Fa Ocs Oraclecloud Com CX 1.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Oracle Recruiting Cloud / Fusion HCM.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Monterrey.Open
Department jobsActive postings in Commercial.Open
Work model jobsActive Remote postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyFa Exty Saasfaprod1 Fa Ocs Oraclecloud Com CX 1
Sourcead42a75d-4e27-49f3-a1c7-563f03667fa8
ATS providerOracle Recruiting Cloud / Fusion HCM

Description

Responsibilities RESPONSIBILITIES: Supporting AWTP functions, including Arconic Sales and/or the Global Supply Chain Team. Works closely with production control to manage just-in-time inventory on a continuing basis. Responsible for making day-to-day decisions relative to shipping of product in order to avoid any shortage of material to customers. Supporting Sales and Marketing efforts, including customer feedback, provide pricing information, forecasting, utilizing Customer Relationship Management tools. Preparing RMA/Credit documents and handles all credit processing resolving disputed items. Managing assigned customer statements. On Time and correct contracted price updating. Participating in resolving shipment and production conflicts/priorities with Planning and Transportation personnel to ensure products are being produced and shipped as scheduled. Communicates with customers directly, informing any problem or delay of the product to the final customer and negotiating with the Arconic team, if necessary, looking to fulfill the customer needs. Fulfil roles and responsibilities from standard ISO14001 defined P-0227 Understanding and following up trade compliance regulations for imports and exports. Follow up CSR improvement projects. Working with outside departments to resolve customer concerns as needed, including supporting the company in handling disputes or resolving grievances. Meeting key metrics that support CVW’s (Commercial Vehicle Wheels) overall business performance including but not limited to the following: Ensuring on time and correct orders fulfillment. Avoiding errors in order entry, claims and pricing. Maintaining close communication with customers (internal and external) with an effective use of phone calls and emails. Creation on time and correct the GAM/HAE Trips to schedule the production for customers’ orders the week prior to the shipping date. Building and maintaining a strong relationship with both Operations teams at Arconic Monterrey, MEX and Arconic Cleveland, USA Manufacturing Facilities. Resolving issues / claims associated with supply, payments, quality, etc. Following up the 1-800 customer line calls. Qualifications QUALIFICATIONS: EXPERIENCE: Customer service, Shipping planning, Production Scheduling, Quality, Import/Export general requirements. Windows Office, ERP (Oracle, SAP, etc.) desirable. College graduated: Desirable in International Business, Industrial & Systems Engineer, Business Administration. English 90% HABILITIES: Customer focus and service oriented. Well-developed interpersonal skills. Ability to get along well with diverse personalities. Problem solving approach. Well organized. Multitasking. High energy level. Responsible. Good communication skills, written and verbal. Team player.

Full job record

Job IDcfcc0d141af5ccf5a644559868ce63506204603d
Org ID87d8b3a1-e827-407a-b02f-d909d25f5b99
Source IDad42a75d-4e27-49f3-a1c7-563f03667fa8
Board IDad42a75d-4e27-49f3-a1c7-563f03667fa8
Provideroracle_hcm
Provider Job Key117414
TitleCustomer Service Representative
Normalized Title—
Statusdeleted
Activeno
Location TextMX MN1 Monterrey, NL AWPS, Monterrey, NLE, MX
DepartmentCommercial
Team—
Employment Typefull_time
Workplace Typeremote
Remote Policyremote
CountryCanada
RegionNL
CityMonterrey
Salary RawResponsibilities RESPONSIBILITIES: Supporting AWTP functions, including Arconic Sales and/or the Global Supply Chain Team. Works closely with production control to manage just-in-time inventory on a continuing basis. Responsible for making day-to-day decisions relative to shipping of product in order to avoid any shortage of material to customers. Supporting Sales and Marketing efforts, including customer feedback, provide pricing information, forecasting, utilizing Customer Relationship Management tools. Preparing RMA/Credit documents and handles all credit processing resolving disputed items. Managing assigned customer statements. On Time and correct contracted price updating. Participating in resolving shipment and production conflicts/priorities with Planning and Transportation personnel to ensure products are being produced and shipped as scheduled. Communicates with customers directly, informing any problem or delay of the product to the final customer and negotiating with the Arconic team, if necessary, looking to fulfill the customer needs. Fulfil roles and responsibilities from standard ISO14001 defined P-0227 Understanding and following up trade compliance regulations for imports and exports. Follow up CSR improvement projects. Working with outside departments to resolve customer concerns as needed, including supporting the company in handling disputes or resolving grievances. Meeting key metrics that support CVW’s (Commercial Vehicle Wheels) overall business performance including but not limited to the following: Ensuring on time and correct orders fulfillment. Avoiding errors in order entry, claims and pricing. Maintaining close communication with customers (internal and external) with an effective use of phone calls and emails. Creation on time and correct the GAM/HAE Trips to schedule the production for customers’ orders the week prior to the shipping date. Building and maintaining a strong relationship with both Operations teams at Arconic Monterrey, MEX and Arconic Cleveland, USA Manufacturing Facilities. Resolving issues / claims associated with supply, payments, quality, etc. Following up the 1-800 customer line calls. Qualifications QUALIFICATIONS: EXPERIENCE: Customer service, Shipping planning, Production Scheduling, Quality, Import/Export general requirements. Windows Office, ERP (Oracle, SAP, etc.) desirable. College graduated: Desirable in International Business, Industrial & Systems Engineer, Business Administration. English 90% HABILITIES: Customer focus and service oriented. Well-developed interpersonal skills. Ability to get along well with diverse personalities. Problem solving approach. Well organized. Multitasking. High energy level. Responsible. Good communication skills, written and verbal. Team player.
Salary Min—
Salary Max—
Salary Currency—
Salary Periodday
Source URLhttps://fa-exty-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/117414
Apply URLhttps://fa-exty-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/117414
First Seen At2026-05-31 18:06:55Z
Last Seen At2026-06-19 11:42:08Z
Last Checked At2026-06-21 12:19:34Z
Last Changed At2026-06-21 12:19:34Z
Inactive At2026-06-21 12:19:34Z
Source Posted At2026-04-28 15:42:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=fa-exty-saasfaprod1.fa.ocs.oraclecloud.com|CX_1/date=2026-06-19/2026-06-19T11-41-19-818Z-f005eac4531d493792b78ab58fa673a72f9883aa2e42174ecceb863b5c8a858b.json
Event Fields
{
  "content_hash": "2d07b26c96c4271529c567f20d7905aaa1723336c57d4b274a99c1103e86818c",
  "source_hash": "2c52171c3105b5747d1466fa7b9132624cd80c9b174d7a9dd4224f0d3a9cf8e9",
  "last_changed_at": "2026-06-21T12:19:34.247Z",
  "active_status": "deleted"
}
Parsed Structured
{
  "language": "en",
  "location": {
    "raw": "MX MN1 Monterrey, NL AWPS, Monterrey, NLE, MX",
    "city": "Monterrey",
    "region": "NL",
    "country": "Canada",
    "is_remote": true,
    "confidence": 0.9
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-19T11:42:08.274Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "MX MN1 Monterrey, NL AWPS, Monterrey, NLE, MX",
      "city": "Monterrey",
      "region": "NL",
      "country": "Canada",
      "is_remote": true,
      "confidence": 0.9
    },
    "countries": [
      "Canada"
    ]
  },
  "remote_policy": "remote",
  "salary_period": "day",
  "workplace_type": "remote",
  "salary_currency": null
}
Extensions
{}
Native Structured
{
  "detail": {
    "Id": "117414",
    "Title": "Customer Service Representative",
    "media": [],
    "skills": [],
    "JobType": null,
    "Category": "Commercial",
    "JobGrade": null,
    "JobLevel": null,
    "JobShift": null,
    "WorkDays": null,
    "WorkHours": null,
    "WorkYears": null,
    "Department": null,
    "HotJobFlag": false,
    "StudyLevel": null,
    "WorkMonths": null,
    "WorkerType": null,
    "GeographyId": 300000925166592,
    "JobFamilyId": 300000821140287,
    "JobFunction": "INSIDE SALES/SALES SUPPORT",
    "JobSchedule": "Full time",
    "BusinessUnit": null,
    "ContractType": null,
    "Organization": null,
    "TrendingFlag": true,
    "workLocation": [
      {
        "Country": "MX",
        "Region1": "NL",
        "Region2": "NLE",
        "Region3": null,
        "Building": null,
        "Latitude": "25.95068",
        "Longitude": "-100.17225",
        "LocationId": 100000000118972,
        "PostalCode": "65550",
        "TownOrCity": "Monterrey",
        "AddressLine1": "Av. Tecnologico No. 1255 Parque Industrial Estrella",
        "AddressLine2": null,
        "AddressLine3": null,
        "AddressLine4": null,
        "LocationName": "MX MN1 Monterrey, NL AWPS"
      }
    ],
    "ContentLocale": "en",
    "HiringManager": null,
    "LegalEmployer": null,
    "RequisitionId": 300001713831872,
    "WorkplaceType": "Remote",
    "BusinessUnitId": 100000017602524,
    "OrganizationId": 100000000439594,
    "GeographyNodeId": 100024488983608,
    "JobFunctionCode": "INSIDE_SALES_SUPPORT",
    "LegalEmployerId": 300000224274682,
    "PrimaryLocation": "Cienega de Flores, NLE, Mexico",
    "RequisitionType": "Professional",
    "NumberOfOpenings": null,
    "WorkplaceTypeCode": "ORA_REMOTE",
    "BeFirstToApplyFlag": false,
    "otherWorkLocations": [],
    "secondaryLocations": [],
    "ExternalContactName": null,
    "ShortDescriptionStr": "",
    "ExternalContactEmail": null,
    "ExternalPostedEndDate": "2026-07-24T00:00:00+00:00",
    "OtherRequisitionTitle": null,
    "requisitionFlexFields": [],
    "ApplyWhenNotPostedFlag": null,
    "DomesticTravelRequired": null,
    "ExternalDescriptionStr": "",
    "ObjectVerNumberProfile": null,
    "PrimaryLocationCountry": "MX",
    "CorporateDescriptionStr": "",
    "ExternalPostedStartDate": "2026-04-28T15:42:00+00:00",
    "ExternalQualificationsStr": "<p><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: -0.1pt;\"><strong>QUALIFICATIONS:</strong></span></span></p><p><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: -0.1pt;\"><strong>EXPERIENCE:</strong></span></span></p><ul><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: -0.1pt;\">&lt;6 years in </span></span><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: -0.1pt;\">Customer service, Shipping planning, Production Scheduling, Quality, Import/Export general requirements.</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: -0.1pt;\">Windows Office, ERP (Oracle, SAP, etc.) desirable.</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: -0.1pt;\">College graduated: Desirable in International Business, Industrial &amp; Systems Engineer, Business Administration.</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: -0.1pt;\">English 90%</span></span></li></ul><p><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: -0.1pt;\"><strong>HABILITIES:</strong></span></span></p><ul><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: -0.1pt;\">Customer focus and service oriented.</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: -0.1pt;\">Well-developed interpersonal skills.&nbsp; Ability to get along well with diverse personalities.</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: -0.1pt;\">Problem solving approach.</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: -0.1pt;\">Well organized.</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: -0.1pt;\">Multitasking.</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: -0.1pt;\">High energy level.</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: -0.1pt;\">Responsible.</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: -0.1pt;\">Good communication skills, written and verbal.</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: -0.1pt;\">Team player.</span></span></li></ul><p>&nbsp;</p><p>&nbsp;</p>",
    "InternalQualificationsStr": "<p><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: -0.1pt;\"><strong>QUALIFICATIONS:</strong></span></span></p><p><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: -0.1pt;\"><strong>EXPERIENCE:</strong></span></span></p><ul><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: -0.1pt;\">&lt;6 years in </span></span><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: -0.1pt;\">Customer service, Shipping planning, Production Scheduling, Quality, Import/Export general requirements.</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: -0.1pt;\">Windows Office, ERP (Oracle, SAP, etc.) desirable.</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: -0.1pt;\">College graduated: Desirable in International Business, Industrial &amp; Systems Engineer, Business Administration.</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: -0.1pt;\">English 90%</span></span></li></ul><p><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: -0.1pt;\"><strong>HABILITIES:</strong></span></span></p><ul><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: -0.1pt;\">Customer focus and service oriented.</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: -0.1pt;\">Well-developed interpersonal skills.&nbsp; Ability to get along well with diverse personalities.</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: -0.1pt;\">Problem solving approach.</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: -0.1pt;\">Well organized.</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: -0.1pt;\">Multitasking.</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: -0.1pt;\">High energy level.</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: -0.1pt;\">Responsible.</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: -0.1pt;\">Good communication skills, written and verbal.</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: -0.1pt;\">Team player.</span></span></li></ul><p>&nbsp;</p><p>&nbsp;</p>",
    "OrganizationDescriptionStr": "",
    "primaryLocationCoordinates": [
      {
        "Latitude": "25.95213",
        "Longitude": "-100.16732",
        "CountryCode": "MX",
        "GeographyId": 300000925166592,
        "GeographyNodeId": 100024488983608
      }
    ],
    "ExternalResponsibilitiesStr": "<p style=\"margin: 8.6pt 45.15pt 0.0001pt 0in;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: -0.1pt;\"><strong>RESPONSIBILITIES:&nbsp;</strong></span></span></p><ul style=\"list-style-type: disc; padding-left: 72px;\"><li><p style=\"margin-bottom: 0.0001pt; margin-right: 45.15pt; margin-top: 8.6pt;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: -0.1pt;\">Supporting AWTP functions, including Arconic Sales and/or the Global Supply Chain Team.&nbsp;Works closely with production control to manage just-in-time inventory on a continuing basis.&nbsp; Responsible for making day-to-day decisions relative to shipping of product in order to avoid any shortage of material to customers.</span></span></p></li><li><p style=\"margin-bottom: 0.0001pt; margin-right: 45.15pt; margin-top: 8.6pt;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: -0.1pt;\">Supporting Sales and Marketing efforts, including customer feedback, provide pricing information, forecasting, utilizing Customer Relationship Management tools.</span></span></p></li><li><p style=\"margin-bottom: 0.0001pt; margin-right: 45.15pt; margin-top: 8.6pt;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: -0.1pt;\">Preparing RMA/Credit documents and handles all credit processing resolving disputed items.&nbsp;Managing assigned customer statements. On Time and correct contracted price updating.&nbsp;</span></span></p></li><li><p style=\"margin-bottom: 0.0001pt; margin-right: 45.15pt; margin-top: 8.6pt;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: -0.1pt;\">Participating in resolving shipment and production conflicts/priorities with Planning and Transportation personnel to ensure products are being produced and shipped as scheduled.&nbsp; Communicates with customers directly, informing any problem or delay of the product to the final customer and negotiating with the Arconic team, if necessary, looking to fulfill the customer needs.&nbsp;</span></span></p></li><li><p style=\"margin-bottom: 0.0001pt; margin-right: 45.15pt; margin-top: 8.6pt;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: -0.1pt;\">Fulfil roles and responsibilities from standard ISO14001 defined P-0227&nbsp;</span></span></p></li><li><p style=\"margin-bottom: 0.0001pt; margin-right: 45.15pt; margin-top: 8.6pt;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: -0.1pt;\">Understanding and following up trade compliance regulations for imports and exports.</span></span></p></li><li><p style=\"margin-bottom: 0.0001pt; margin-right: 45.15pt; margin-top: 8.6pt;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: -0.1pt;\">Follow up CSR improvement projects.&nbsp;</span></span></p></li><li><p style=\"margin-bottom: 0.0001pt; margin-right: 45.15pt; margin-top: 8.6pt;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: -0.1pt;\">Working with outside departments to resolve customer concerns as needed, including supporting the company in handling disputes or resolving grievances.</span></span></p></li><li><p style=\"margin-bottom: 0.0001pt; margin-right: 45.15pt; margin-top: 8.6pt;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: -0.1pt;\">Meeting key metrics that support CVW’s (Commercial Vehicle Wheels) overall business performance including but not limited to the following:</span></span></p></li><li><p style=\"margin-bottom: 0.0001pt; margin-right: 45.15pt; margin-top: 8.6pt;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: -0.1pt;\">Ensuring on time and correct orders fulfillment.</span></span></p></li><li><p style=\"margin-bottom: 0.0001pt; margin-right: 45.15pt; margin-top: 8.6pt;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: -0.1pt;\">Avoiding errors in order entry, claims and pricing.</span></span></p></li><li><p style=\"margin-bottom: 0.0001pt; margin-right: 45.15pt; margin-top: 8.6pt;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: -0.1pt;\">Maintaining close communication with customers (internal and external) with an effective use of phone calls and emails.</span></span></p></li><li><p style=\"margin-bottom: 0.0001pt; margin-right: 45.15pt; margin-top: 8.6pt;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: -0.1pt;\">Creation on time and correct the GAM/HAE Trips to schedule the production for customers’ orders the week prior to the shipping date.</span></span></p></li><li><p style=\"margin-bottom: 0.0001pt; margin-right: 45.15pt; margin-top: 8.6pt;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: -0.1pt;\">Building and maintaining a strong relationship with both Operations teams at Arconic Monterrey, MEX and Arconic Cleveland, USA Manufacturing Facilities.</span></span></p></li><li><p style=\"margin-bottom: 0.0001pt; margin-right: 45.15pt; margin-top: 8.6pt;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: -0.1pt;\">Resolving issues / claims associated with supply, payments, quality, etc.</span></span></p></li><li><p style=\"margin-bottom: 0.0001pt; margin-right: 45.15pt; margin-top: 8.6pt;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: -0.1pt;\">Following up the 1-800 customer line calls.&nbsp;</span></span></p></li></ul>",
    "InternalResponsibilitiesStr": "<p style=\"margin: 8.6pt 45.15pt 0.0001pt 0in;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: -0.1pt;\"><strong>RESPONSIBILITIES:&nbsp;</strong></span></span></p><ul style=\"list-style-type: disc; padding-left: 72px;\"><li><p style=\"margin-bottom: 0.0001pt; margin-right: 45.15pt; margin-top: 8.6pt;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: -0.1pt;\">Supporting AWTP functions, including Arconic Sales and/or the Global Supply Chain Team.&nbsp;Works closely with production control to manage just-in-time inventory on a continuing basis.&nbsp; Responsible for making day-to-day decisions relative to shipping of product in order to avoid any shortage of material to customers.</span></span></p></li><li><p style=\"margin-bottom: 0.0001pt; margin-right: 45.15pt; margin-top: 8.6pt;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: -0.1pt;\">Supporting Sales and Marketing efforts, including customer feedback, provide pricing information, forecasting, utilizing Customer Relationship Management tools.</span></span></p></li><li><p style=\"margin-bottom: 0.0001pt; margin-right: 45.15pt; margin-top: 8.6pt;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: -0.1pt;\">Preparing RMA/Credit documents and handles all credit processing resolving disputed items.&nbsp;Managing assigned customer statements. On Time and correct contracted price updating.&nbsp;</span></span></p></li><li><p style=\"margin-bottom: 0.0001pt; margin-right: 45.15pt; margin-top: 8.6pt;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: -0.1pt;\">Participating in resolving shipment and production conflicts/priorities with Planning and Transportation personnel to ensure products are being produced and shipped as scheduled.&nbsp; Communicates with customers directly, informing any problem or delay of the product to the final customer and negotiating with the Arconic team, if necessary, looking to fulfill the customer needs.&nbsp;</span></span></p></li><li><p style=\"margin-bottom: 0.0001pt; margin-right: 45.15pt; margin-top: 8.6pt;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: -0.1pt;\">Fulfil roles and responsibilities from standard ISO14001 defined P-0227&nbsp;</span></span></p></li><li><p style=\"margin-bottom: 0.0001pt; margin-right: 45.15pt; margin-top: 8.6pt;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: -0.1pt;\">Understanding and following up trade compliance regulations for imports and exports.</span></span></p></li><li><p style=\"margin-bottom: 0.0001pt; margin-right: 45.15pt; margin-top: 8.6pt;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: -0.1pt;\">Follow up CSR improvement projects.&nbsp;</span></span></p></li><li><p style=\"margin-bottom: 0.0001pt; margin-right: 45.15pt; margin-top: 8.6pt;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: -0.1pt;\">Working with outside departments to resolve customer concerns as needed, including supporting the company in handling disputes or resolving grievances.</span></span></p></li><li><p style=\"margin-bottom: 0.0001pt; margin-right: 45.15pt; margin-top: 8.6pt;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: -0.1pt;\">Meeting key metrics that support CVW’s (Commercial Vehicle Wheels) overall business performance including but not limited to the following:</span></span></p></li><li><p style=\"margin-bottom: 0.0001pt; margin-right: 45.15pt; margin-top: 8.6pt;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: -0.1pt;\">Ensuring on time and correct orders fulfillment.</span></span></p></li><li><p style=\"margin-bottom: 0.0001pt; margin-right: 45.15pt; margin-top: 8.6pt;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: -0.1pt;\">Avoiding errors in order entry, claims and pricing.</span></span></p></li><li><p style=\"margin-bottom: 0.0001pt; margin-right: 45.15pt; margin-top: 8.6pt;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: -0.1pt;\">Maintaining close communication with customers (internal and external) with an effective use of phone calls and emails.</span></span></p></li><li><p style=\"margin-bottom: 0.0001pt; margin-right: 45.15pt; margin-top: 8.6pt;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: -0.1pt;\">Creation on time and correct the GAM/HAE Trips to schedule the production for customers’ orders the week prior to the shipping date.</span></span></p></li><li><p style=\"margin-bottom: 0.0001pt; margin-right: 45.15pt; margin-top: 8.6pt;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: -0.1pt;\">Building and maintaining a strong relationship with both Operations teams at Arconic Monterrey, MEX and Arconic Cleveland, USA Manufacturing Facilities.</span></span></p></li><li><p style=\"margin-bottom: 0.0001pt; margin-right: 45.15pt; margin-top: 8.6pt;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: -0.1pt;\">Resolving issues / claims associated with supply, payments, quality, etc.</span></span></p></li><li><p style=\"margin-bottom: 0.0001pt; margin-right: 45.15pt; margin-top: 8.6pt;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 9pt; letter-spacing: -0.1pt;\">Following up the 1-800 customer line calls.&nbsp;</span></span></p></li></ul>",
    "InternationalTravelRequired": null
  },
  "list_job": {
    "Id": "117414",
    "Title": "Customer Service Representative",
    "JobType": null,
    "Distance": 1777334400000,
    "JobShift": null,
    "Language": "US",
    "WorkDays": null,
    "JobFamily": null,
    "Relevancy": 2,
    "WorkHours": null,
    "Department": null,
    "HotJobFlag": false,
    "PostedDate": "2026-04-28",
    "StudyLevel": null,
    "WorkerType": null,
    "GeographyId": 300000925166592,
    "JobFunction": null,
    "JobSchedule": null,
    "BusinessUnit": null,
    "ContractType": null,
    "ManagerLevel": null,
    "Organization": null,
    "TrendingFlag": true,
    "workLocation": [
      {
        "Country": "MX",
        "Region1": "NL",
        "Region2": "NLE",
        "Region3": null,
        "Building": null,
        "Latitude": 25.95068,
        "Longitude": -100.17225,
        "LocationId": 100000000118972,
        "PostalCode": "65550",
        "TownOrCity": "Monterrey",
        "AddressLine1": "Av. Tecnologico No. 1255 Parque Industrial Estrella",
        "AddressLine2": null,
        "AddressLine3": null,
        "AddressLine4": null,
        "LocationName": "MX MN1 Monterrey, NL AWPS"
      }
    ],
    "LegalEmployer": null,
    "MediaThumbURL": null,
    "WorkplaceType": "Remote",
    "BusinessUnitId": 100000017602524,
    "OrganizationId": 100000000439594,
    "PostingEndDate": null,
    "LegalEmployerId": 300000224274682,
    "PrimaryLocation": "Cienega de Flores, NLE, Mexico",
    "WorkDurationYears": null,
    "WorkplaceTypeCode": "ORA_REMOTE",
    "BeFirstToApplyFlag": false,
    "WorkDurationMonths": null,
    "otherWorkLocations": [],
    "secondaryLocations": [],
    "ShortDescriptionStr": "",
    "requisitionFlexFields": [],
    "DomesticTravelRequired": null,
    "PrimaryLocationCountry": "MX",
    "ExternalQualificationsStr": null,
    "ExternalResponsibilitiesStr": null,
    "InternationalTravelRequired": null
  },
  "detail_meta": {
    "url": "https://fa-exty-saasfaprod1.fa.ocs.oraclecloud.com/hcmRestApi/resources/latest/recruitingCEJobRequisitionDetails?expand=all&onlyData=true&finder=ById;Id=%22117414%22,siteNumber=CX_1",
    "http_status": 200,
    "content_type": "application/json",
    "response_bytes": 20666
  },
  "detail_errors": []
}
Get this page with API

Rendered from the bluedoor Job Postings API. Reproduce it:

GET https://api.bluedoor.sh/job-postings/v1/jobs/cfcc0d141af5ccf5a644559868ce63506204603d?include=descriptionJSON
GET https://api.bluedoor.sh/job-postings/v1/orgs/87d8b3a1-e827-407a-b02f-d909d25f5b99JSON
GET https://api.bluedoor.sh/job-postings/v1/sources/ad42a75d-4e27-49f3-a1c7-563f03667fa8JSON
GET https://api.bluedoor.sh/job-postings/v1/jobs/cfcc0d141af5ccf5a644559868ce63506204603d/eventsJSON

Docs · Get an API key