IT Helpdesk Engineer

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    "description": "<p><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Company Description</span><span style=\"font-weight: bold\"><br></span></span></p>\n<p><span style=\"font-size: 10pt\">Founded in 2024, Nexthop Systems Inc is at the forefront of building high-performance AI infrastructure solutions tailored to meet the demands of the world’s largest cloud operators. Specializing in AI infrastructure hardware and software development, Nexthop is committed to delivering cutting-edge, efficient, and scalable technology that powers the next generation of artificial intelligence. By combining expertise in advanced hardware and software integration, Nexthop enables cloud providers to optimize AI workloads, reduce costs, and improve energy efficiency. </span><br></p>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">About the Role</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">We are seeking a highly skilled and motivated IT Helpdesk and Operations Engineer to join our growing team. This role is pivotal in designing, implementing, and maintaining our IT systems to support our innovative and fast-paced environment. You will work across cloud platforms, security, network management, and enterprise applications to drive efficiency, scalability, and security across our IT operations.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Key Responsibilities</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Infrastructure Operations &amp; Support:</span>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Provision and de-provision accounts across all company systems (SSO, email, productivity suites, etc.)</span><br></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Manage on-prem and cloud-based systems ensuring seamless experiences and productivity optimization. </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Providing Level 1 &amp; 2 IT support between IT/AV infrastructure and Lab operations. </span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Oversee office and remote network setups, ensuring a secure, unified, scalable, and reliable environment for our hybrid workforce.</span><br></li>\n</ul>\n</li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Security Management:</span>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Advocate for Zero Trust architectures, advanced threat detection (e.g., CrowdStrike Falcon, Sentinel One), and vulnerability management solutions.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Manage endpoint security using tools like Jamf/Kandji &amp; Intune for unified device management.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Conduct regular security assessments for business systems and user endpoints.</span><br></li>\n</ul>\n</li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Unified Communications &amp; Collaboration Tools:</span>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Oversee SaaS services (e.g., Google Workspace, MS 365, Slack, Zoom, Salesforce, Github) and drive initiatives to improve productivity and user satisfaction.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Manage Zoom Room AV systems and conference room setups, including Logitech Rally related hardware.</span></li>\n</ul>\n</li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Project Management:</span>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Lead large-scale IT projects, such as office build-outs, IT system overhauls, and cloud migrations, ensuring alignment with organizational goals and timelines.</span></li>\n</ul>\n</li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Operational Excellence:</span>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Develop and maintain IT operations standards, documentation and processes.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Deep dive into Root Cause Analysis of reoccurring IT tickets. </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Automate repetitive tasks or workflow with Okta Workflows, Zapier, Python/Bash.  </span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Deliver white glove IT support to leadership team and all other team members.</span></li>\n</ul>\n</li>\n</ul>\n<p><br></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Qualifications</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Experience:</span>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">2-3+ years of IT support and operations experience, with a focus on cloud platforms, security, and enterprise application support.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Proven track record in designing and scaling IT environments in dynamic settings.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Bachelor's Degree in Computer Science, or equivalent combination of education and experience.</span><br></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Ability to multi-task, independently manage time and execute on-time and at scale</span></li>\n</ul>\n</li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Technical Expertise:</span>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Proficiency in Okta, Google Workspace, Meraki, Kandji &amp; Intune, and EDR tools.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Advanced knowledge of networking protocols, firewalls, and VLAN configurations.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Hands-on experience with MDM solutions (e.g. Jamf Pro/Kandji, Microsoft Intune) and SOC2 compliance.</span></li>\n</ul>\n</li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Soft Skills:</span>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Excellent communication and problem-solving skills.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Ability to collaborate with technical and non-technical stakeholders to deliver results.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Able to work independently and under pressure.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">A strong willingness to wear multiple hats and be where ever needed.</span><br><br></li>\n</ul>\n</li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">This role is not eligible for Visa sponsorship</span></p>",
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