Trade Expert Authorizer

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  "remote_policy": "remote",
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    "url": "https://external-homewarranty.icims.com/jobs/2205/trade-expert-authorizer/job",
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    "title": "Trade Expert Authorizer",
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    "datePosted": "2026-04-23T04:00:00.000Z",
    "description": "<h2>Overview</h2>\n<p><em><strong>Are you looking to hang up your tools? </strong></em></p>\n<p> </p>\n<p><strong>Fidelity National Home Warranty (FNHW)</strong> is looking to expand our authorization department with trade experienced individuals that are customer service focused, detail oriented & computer Savvy. Working as an Trade Expert Authorizer, You are a subject matter expert in your specific trade.</p>\n<p> </p>\n<h2>Duties</h2>\n<ul>\n <li>Maintain communications with contract holders via inbound/outbound calling and email to ensure the contract holder receives status updates on the progress or delay of the claim.</li>\n <li>Assists in resolving transactional requests from customers, helping to troubleshoot failures, and providing recommendations for any ongoing covered issues.</li>\n <li>Communicate with contract holders and vendors according to company and department policies, procedures, and processes in a professional and courteous manner according to department call handling and quality standards.</li>\n <li>Receive and process vendor reports to review and authorize claims for contract holders.</li>\n <li>Provide input into and/or create user documentation and training material.</li>\n <li>Answer routine questions regarding contract coverage following standard scripts and procedures, through a deep understanding of different Trade requirements.</li>\n <li>Input repair issues, appliance information, and other relevant details regarding service work orders into the CRM.</li>\n <li>Collaborate with FNHW team members in the claim management process to ensure all supporting actions are taken within appropriate timeframes.</li>\n <li>Maintain up-to-date knowledge of home warranty contract terms and conditions and advanced knowledge of applying coverage to resolve claims.</li>\n <li>Perform other duties as assigned.</li>\n</ul>\n<h2>Requirements</h2>\n<ul>\n <li>High School Diploma or GED</li>\n</ul>\n<h2>Experience</h2>\n<ul>\n <li><strong>Trade experience</strong> or experience adjusting trade-based claims in the following trade(s) and mechanical systems: Plumbing – Water Heaters – HVAC – Electrical – Kitchen Appliances – Pool & Spa – Other</li>\n <li>Proficiency with computers and be able to learn customer service software applications.</li>\n <li>Excellent Written and Verbal Communication skills.</li>\n <li>Fact Finding, Problem Solving, and Negotiations skills.</li>\n <li>Ability to achieve and maintain call handling and productivity standards.</li>\n <li>Must have an adequate residential internet speed at a minimum of 10 Mbps.</li>\n <li>Ability to work 40+ hours per week, including weekends, holidays, and overtime as required.</li>\n</ul>\n<h2>Additional Information</h2>\n<p>The anticipated hours of operation will vary depending on position but following the Pacific Time zone. Employees may be expected to work in a shifting environment including irregular hours, weekends, and holidays based on workload and job requirements. Employees work schedules may change based on business needs.</p>\n<p> </p>\n<p>Fidelity National Home Warranty’s parent company, Fidelity National Financial (FNF), is a leading Fortune 500 provider of title and specialty insurance.</p>\n<p> </p>\n<p><strong>Fidelity National Home Warranty (FNHW) offers a competitive benefits package, which includes:</strong></p>\n<ul>\n <li>Competitive salary</li>\n <li>Group Medical/Dental/Vision benefits</li>\n <li>401k with company match</li>\n <li>Stock Purchase Plan with company match</li>\n <li>Sick, vacation, and holiday pay</li>\n <li>Service recognition program</li>\n <li>Performance Based Pay</li>\n</ul>\n<p>To Qualifiy for remote work, candidates must be 30 miles or more away from our corporate address offices listed below<strong>:</strong></p>\n<p> </p>\n<p>2300 Corporate Circle  </p>\n<p>Henderson, NV</p>\n<p>890074     </p>\n<p>1200 Concord Ave</p>\n<p>Concord , CA</p>\n<p>94520</p>",
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