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    "requisitionDescription": "<div><div><div><div><p style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin-top: 0px; margin-bottom: 1rem; line-height: 1.25; color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255);' id=\"isPasted\"><span style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; color: rgb(38, 35, 33); font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: \"arial narrow\", sans-serif;'><strong style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-weight: 700;\">About Us:</strong> Blackfoot Communications reliably connects business of all sizes across the nation using the latest telecommunication technology in voice, network, and managed services. With focus on strong connections, we also provide dedicated account management with a goal to get to know our clients so we can help advise on the best solution.</span></p><p style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin-top: 0px; margin-bottom: 1rem; line-height: 1.25; color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255);'><span style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-family: \"arial narrow\", sans-serif; font-size: 16px;'><strong style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-weight: 700;\">What We Offer</strong>: We offer opportunities in the telecommunications and technology sectors with positions in Western Montana and Eastern Idaho. Blackfoot is proud to offer a competitive salary and a fantastic benefits package that includes; comprehensive medical benefits plan, LTD, life insurance, an outstanding retirement pension plan <em style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\">plus</em> a 401k plan that includes employer match, along with other employer paid benefits. We are proud to have received awards and recognition that highlight our strong company culture. These include &quot;Employer of Choice&quot; from the Missoula Job Service Employer&#39;s Council, &quot;Top Tech Employer&quot; from the Montana High Tech Business Alliance, and the &quot;Heart Award&quot; from the United Way of Missoula County in recognition of our ongoing community efforts.&nbsp;</span></p><p id=\"isPasted\"><span style='font-size: 16px; font-family: \"arial narrow\", sans-serif;'><strong>Job Summary:&nbsp;</strong>This position serves as the first point of contact for Blackfoot guests and walk-in customers, providing professional and welcoming customer experience. Responsibilities include answering incoming calls, greeting visitors, processing walk-in payments, and directing inquiries to the appropriate personnel. In addition to general customer service duties, the role supports billing accuracy, manages account-related issues such as credit balance transfers and misapplied payments, and performs general administrative and clerical tasks. This role also assists with the capital credit program and ensures data accuracy across customer and billing systems.</span></p><p><span style='font-size: 16px; font-family: \"arial narrow\", sans-serif;'>&nbsp; <strong>Essential Job Duties and Responsibilities:</strong></span></p><ul type=\"disc\"><li style='font-size: 16px; font-family: \"arial narrow\", sans-serif;'>Greet customers and visitors, assist them, or direct them to staff as needed.</li></ul><ul><li style='font-size: 16px; font-family: \"arial narrow\", sans-serif;'>Answer incoming calls, respond to customer inquiries, and route calls appropriately. Work proactively to identify and suggest improvements to call routing through the ACD system to reduce unnecessary call volume to the front desk.</li><li style='font-size: 16px; font-family: \"arial narrow\", sans-serif;'>Accept and process walk-in and drive-up customer payments; provide daily reconciliation of cash transactions.</li><li style='font-size: 16px; font-family: \"arial narrow\", sans-serif;'>Provide support for EBill enrollment, auto pay setup, and online payment troubleshooting.</li><li style='font-size: 16px; font-family: \"arial narrow\", sans-serif;'>Support capital credit program questions and general billing inquiries.</li><li style='font-size: 16px; font-family: \"arial narrow\", sans-serif;'>Identify and resolve billing discrepancies and exceptions before customer impact.</li><li style='font-size: 16px; font-family: \"arial narrow\", sans-serif;'>Process credit balance transfers, resolve misapplied payments, and handle returned (NSF) payments.</li><li style='font-size: 16px; font-family: \"arial narrow\", sans-serif;'>Process E-Rate payments and maintain tax exempt certifications in accordance with policy.</li><li style='font-size: 16px; font-family: \"arial narrow\", sans-serif;'>Manage delinquency follow-up and payment arrangement options.</li><li style='font-size: 16px; font-family: \"arial narrow\", sans-serif;'>Perform regular data validation and cleanup across customer and billing systems.</li><li style='font-size: 16px; font-family: \"arial narrow\", sans-serif;'>Perform general administrative functions.</li></ul><p><span style='font-size: 16px; font-family: \"arial narrow\", sans-serif;'><strong>Additional Job Duties and Responsibilities:</strong></span></p><ul><li style='font-size: 16px; font-family: \"arial narrow\", sans-serif;'>Perform other duties and responsibilities as required to fulfill job function or as assigned.</li></ul><p><span style='font-size: 16px; font-family: \"arial narrow\", sans-serif;'>&nbsp;</span></p><p><span style='font-size: 16px; font-family: \"arial narrow\", sans-serif;'><strong>Knowledge, Skills, and Abilities:</strong></span></p><p><span style='font-size: 16px; font-family: \"arial narrow\", sans-serif;'>Knowledge of:</span></p><ul><li style='font-size: 16px; font-family: \"arial narrow\", sans-serif;'>company policies, procedures, products and services.</li><li style='font-size: 16px; font-family: \"arial narrow\", sans-serif;'>systems knowledge and proficiency.</li><li style='font-size: 16px; font-family: \"arial narrow\", sans-serif;'>general office practices and procedures.</li><li style='font-size: 16px; font-family: \"arial narrow\", sans-serif;'>time management and organizational skills.</li><li style='font-size: 16px; font-family: \"arial narrow\", sans-serif;'>professional telephone skills.</li><li style='font-size: 16px; font-family: \"arial narrow\", sans-serif;'>marketing and sales practices and principles.</li></ul><p><span style='font-size: 16px; font-family: \"arial narrow\", sans-serif;'>Skill to:</span></p><ul><li style='font-size: 16px; font-family: \"arial narrow\", sans-serif;'>Customer Service and Trouble Shooting</li><li style='font-size: 16px; font-family: \"arial narrow\", sans-serif;'>Outlook proficiency as well as ability to build Outlook template responses</li><li style='font-size: 16px; font-family: \"arial narrow\", sans-serif;'>Gather statistical information, perform analysis, and report the information through various technical systems like (but not limited to) Microsoft Power BI and advanced Excel applications&nbsp;</li><li style='font-size: 16px; font-family: \"arial narrow\", sans-serif;'>type 45 + wpm.</li><li style='font-size: 16px; font-family: \"arial narrow\", sans-serif;'>operate various office equipment such as a computer, scanner/fax/copier, multiline phone, postage machine.</li></ul><p><span style='font-size: 16px; font-family: \"arial narrow\", sans-serif;'>Ability to:</span></p><ul><li style='font-size: 16px; font-family: \"arial narrow\", sans-serif;'>provide excellent customer service.</li><li style='font-size: 16px; font-family: \"arial narrow\", sans-serif;'>escort visitors to locations throughout the company.</li><li style='font-size: 16px; font-family: \"arial narrow\", sans-serif;'>think analytically and be a problem solver and resolve conflict.</li><li style='font-size: 16px; font-family: \"arial narrow\", sans-serif;'>communicate effectively, both in writing and in speaking, with customers, co-workers, and various business contacts in a courteous and professional manner.</li><li style='font-size: 16px; font-family: \"arial narrow\", sans-serif;'>work completely and accurately under time constraints and deadlines.</li><li style='font-size: 16px; font-family: \"arial narrow\", sans-serif;'>work in a fast pace environment and prioritize multiple work assignments.</li><li style='font-size: 16px; font-family: \"arial narrow\", sans-serif;'>work independently and ability to work effectively as part of a team.</li><li style='font-size: 16px; font-family: \"arial narrow\", sans-serif;'>work in a safe and effective manner. &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<span style='font-size: 16px; font-family: \"arial narrow\", sans-serif;'>&nbsp; &nbsp;&nbsp;</span></li></ul><p><span style='font-size: 16px; font-family: \"arial narrow\", sans-serif;'><strong>Education and Experience: &nbsp;</strong></span></p><p><span style='font-size: 16px; font-family: \"arial narrow\", sans-serif;'>Any combination equivalent to the following education and experience that would provide the required knowledge, skills and abilities would qualify. A typical way to obtain the knowledge, skills and abilities would be: High School diploma or equivalent; Outlook proficiency, general office experience.</span></p></div></div></div></div>\n",
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