Home › Companies › Hdjq Fa Us2 Oraclecloud Com Cx 1 › Sr Group Manager
Sr Group Manager
Hdjq Fa Us2 Oraclecloud Com Cx 1 · Austin, TX, United States; US TX Austin 11500 North Mopac Expressway, Austin, TX, US · Hybrid · Active · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Hdjq Fa Us2 Oraclecloud Com Cx 1 |
| Title | Sr Group Manager |
| Normalized title | - |
| Department / team | Services Project Management |
| Location | Austin, TX, United States |
| Work model | Hybrid / Hybrid |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2026-06-09 / 2026-06-10 |
| Changed / last seen | 2026-06-17 / 2026-06-22 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Hdjq Fa Us2 Oraclecloud Com Cx 1. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Austin. | Open |
| Department jobs | Active postings in Services Project Management. | Open |
| Work model jobs | Active Hybrid postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Hdjq Fa Us2 Oraclecloud Com Cx 1 |
| Source | 37b36106-1d15-4025-b7ba-d9e7bf3a3bc8 |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
Role Overview
The Sr. Group Manager, Service Delivery Management (AMER) leads and is accountable for a team of Service Delivery Managers based in the US and Costa Rica, responsible for driving customer success across the post-sales phase, spanning pre-sales engagement, service delivery execution, and renewals, for complex systems and custom service agreements with Emerson T&M services.
This role is accountable for delivering high-quality service outcomes, contributing to business growth and profitability, and ensuring operational excellence across the AMER region. The position also plays a critical leadership role in partnering closely and driving alignment with Sales, Services Sales, Service Product Management, Services Engineering, Global Operations, and Manufacturing HW Services to scale services capabilities and improve customer experience.
In this Role, Your Responsibilities Will Be:
Team Leadership & Organizational Development
Lead, coach, and develop a high-performing team of Service Delivery Managers in US and Costa Rica Drive clear accountability, ownership, and prioritization across service agreements and customer programs Build talent pipeline, support career development, and maintain strong team engagement Foster a culture of customer-centricity, operational rigor, and continuous improvement
Business Ownership & Performance
Owner AMER service delivery performance across key metrics:
Customer Satisfaction (CSAT)
New opportunity win rate
On-time service delivery execution
Service renewals and growth
Drive contribution to HWS bookings and revenue through effective pipeline management and renewals
Provide regular business updates, forecasts, and insights to senior leadership
End-to-End Service Delivery Execution
Ensure successful delivery of services across the full lifecycle:
Pre-sales: proposal development, pricing support, capability validation
Active service: execution of service agreements, customer engagement, escalation management
Renewals: proactive renewal strategy, proposal execution, retention improvement
Oversee program quality, SLA adherence, and delivery consistency across complex customer environments
Ensure strong governance for scope, cost, schedule, and resource planning
Cross-Functional Leadership & Alignment
Partner with
Sales and Services Sales teams on opportunity development and account strategy
Product Management and Services Engineering on service offerings and roadmap alignment
Customer Operations and Manufacturing HW Services teams on execution and scaling
Drive alignment and prioritization across stakeholders to support complex service opportunities and escalations
Operational Excellence & Process Improvement
Identify and drive improvements in service delivery processes, tools, and systems
Leverage data and insights to improve efficiency, predictability, and customer experience
Support initiatives such as AI adoption, case management improvements, and scalable delivery models
Customer Engagement & Escalation Leadership
Act as executive escalation point for critical customer issues
Build strategic relationships with key AMER customers and accounts
Ensure consistent communication and service review cadence with customers
Who You Are:
You introduce new ways of looking at problems. You partner with others to get work done. You are confident under pressure.
For This Role, You Will Need:
Bachelor’s degree in Engineering, Business, or Information Systems; or related field (or equivalent experience)
8+ years of experience in service delivery, operations, program management, or related areas
Experience managing complex hardware service contracts and cross-functional initiatives
Willing and able to travel up to 10%
Only U.S. Persons (U.S. citizens, lawful permanent residents, or protected individuals as defined by 22 CFR §120) may be considered.
Preferred Qualifications that Set You Apart:
Strong understanding of service business model, including service agreements, renewals, and customer management
Experience working with Sales and Product teams in a global organization
Demonstrated success in driving operational improvements and business outcomes
Familiarity with high-tech and/or test & measurement industry environments
3+ years of people management experience leading teams in services or operations
Culture & Commitment to You:
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
Work Authorization:
Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 (including those with OPT or CPT), H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible.
Company
WHY EMERSON
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.
Work Authorization
Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
Accessibility Assistance or Accommodation
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: [email protected] .
ABOUT EMERSON
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!
No calls or agencies please.
Full job record
| Job ID | cf41db3b6cb7e8b90c047fe0e3a8faf2202adb06 |
| Org ID | 541be914-62ce-485c-b24e-a2aa70295cc9 |
| Source ID | 37b36106-1d15-4025-b7ba-d9e7bf3a3bc8 |
| Board ID | 37b36106-1d15-4025-b7ba-d9e7bf3a3bc8 |
| Provider | oracle_hcm |
| Provider Job Key | 26006150 |
| Title | Sr Group Manager |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Austin, TX, United States; US TX Austin 11500 North Mopac Expressway, Austin, TX, US |
| Department | Services Project Management |
| Team | — |
| Employment Type | full_time |
| Workplace Type | hybrid |
| Remote Policy | hybrid |
| Country | United States |
| Region | TX |
| City | Austin |
| Salary Raw | Description Role Overview The Sr. Group Manager, Service Delivery Management (AMER) leads and is accountable for a team of Service Delivery Managers based in the US and Costa Rica, responsible for driving customer success across the post-sales phase, spanning pre-sales engagement, service delivery execution, and renewals, for complex systems and custom service agreements with Emerson T&M services. This role is accountable for delivering high-quality service outcomes, contributing to business growth and profitability, and ensuring operational excellence across the AMER region. The position also plays a critical leadership role in partnering closely and driving alignment with Sales, Services Sales, Service Product Management, Services Engineering, Global Operations, and Manufacturing HW Services to scale services capabilities and improve customer experience. In this Role, Your Responsibilities Will Be: Team Leadership & Organizational Development Lead, coach, and develop a high-performing team of Service Delivery Managers in US and Costa Rica Drive clear accountability, ownership, and prioritization across service agreements and customer programs Build talent pipeline, support career development, and maintain strong team engagement Foster a culture of customer-centricity, operational rigor, and continuous improvement Business Ownership & Performance Owner AMER service delivery performance across key metrics: Customer Satisfaction (CSAT) New opportunity win rate On-time service delivery execution Service renewals and growth Drive contribution to HWS bookings and revenue through effective pipeline management and renewals Provide regular business updates, forecasts, and insights to senior leadership End-to-End Service Delivery Execution Ensure successful delivery of services across the full lifecycle: Pre-sales: proposal development, pricing support, capability validation Active service: execution of service agreements, customer engagement, escalation management Renewals: proactive renewal strategy, proposal execution, retention improvement Oversee program quality, SLA adherence, and delivery consistency across complex customer environments Ensure strong governance for scope, cost, schedule, and resource planning Cross-Functional Leadership & Alignment Partner with Sales and Services Sales teams on opportunity development and account strategy Product Management and Services Engineering on service offerings and roadmap alignment Customer Operations and Manufacturing HW Services teams on execution and scaling Drive alignment and prioritization across stakeholders to support complex service opportunities and escalations Operational Excellence & Process Improvement Identify and drive improvements in service delivery processes, tools, and systems Leverage data and insights to improve efficiency, predictability, and customer experience Support initiatives such as AI adoption, case management improvements, and scalable delivery models Customer Engagement & Escalation Leadership Act as executive escalation point for critical customer issues Build strategic relationships with key AMER customers and accounts Ensure consistent communication and service review cadence with customers Who You Are: You introduce new ways of looking at problems. You partner with others to get work done. You are confident under pressure. For This Role, You Will Need: Bachelor’s degree in Engineering, Business, or Information Systems; or related field (or equivalent experience) 8+ years of experience in service delivery, operations, program management, or related areas Experience managing complex hardware service contracts and cross-functional initiatives Willing and able to travel up to 10% Only U.S. Persons (U.S. citizens, lawful permanent residents, or protected individuals as defined by 22 CFR §120) may be considered. Preferred Qualifications that Set You Apart: Strong understanding of service business model, including service agreements, renewals, and customer management Experience working with Sales and Product teams in a global organization Demonstrated success in driving operational improvements and business outcomes Familiarity with high-tech and/or test & measurement industry environments 3+ years of people management experience leading teams in services or operations Culture & Commitment to You: At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results. We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave. Work Authorization: Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 (including those with OPT or CPT), H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible. Company WHY EMERSON Our Commitment to Our People At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration. We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor. At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together. Work Authorization Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. Equal Opportunity Employer Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. Accessibility Assistance or Accommodation If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: [email protected] . ABOUT EMERSON Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability. With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety. We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go! No calls or agencies please. |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://hdjq.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/cx_1/job/26006150 |
| Apply URL | https://hdjq.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/cx_1/job/26006150 |
| First Seen At | 2026-06-10 11:36:03Z |
| Last Seen At | 2026-06-22 14:40:43Z |
| Last Checked At | 2026-06-22 14:40:43Z |
| Last Changed At | 2026-06-17 11:13:06Z |
| Inactive At | — |
| Source Posted At | 2026-06-09 20:04:40Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=hdjq.fa.us2.oraclecloud.com|cx_1/date=2026-06-22/2026-06-22T14-39-50-220Z-92de4b35b100d82405e7339840fce9016b20279da989aa09a4a81f3cb2ec58d4.json |
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"ExternalDescriptionStr": "<p>Role Overview</p><p>The Sr. Group Manager, Service Delivery Management (AMER) leads and is accountable for a team of Service Delivery Managers based in the US and Costa Rica, responsible for driving customer success across the post-sales phase, spanning pre-sales engagement, service delivery execution, and renewals, for complex systems and custom service agreements with Emerson T&M services.</p><p>This role is accountable for delivering high-quality service outcomes, contributing to business growth and profitability, and ensuring operational excellence across the AMER region. The position also plays a critical leadership role in partnering closely and driving alignment with Sales, Services Sales, Service Product Management, Services Engineering, Global Operations, and Manufacturing HW Services to scale services capabilities and improve customer experience.<br> </p><p><strong>In this Role, Your Responsibilities Will Be:</strong></p><p><span style=\"font-family: "Calibri Light", sans-serif;\"><strong>Team Leadership & Organizational Development</strong></span></p><ul style=\"list-style-type: disc; padding-left: 24px;\"><li><span style=\"font-family: "Calibri Light", sans-serif;\">Lead, coach, and develop a high-performing team of Service Delivery Managers in US and Costa Rica</span></li><li><span style=\"font-family: "Calibri Light", sans-serif;\">Drive clear accountability, ownership, and prioritization across service agreements and customer programs</span></li><li><span style=\"font-family: "Calibri Light", sans-serif;\">Build talent pipeline, support career development, and maintain strong team engagement</span></li><li><p><span style=\"font-family: "Calibri Light", sans-serif;\">Foster a culture of customer-centricity, operational rigor, and continuous improvement</span></p><p style=\"background-color: white; line-height: 107%; margin-bottom: 2pt; margin-right: 0in; margin-top: 2pt; text-align: justify; vertical-align: baseline;\"> </p></li></ul><p style=\"background-color: white; line-height: 107%; margin: 2pt 0in; text-align: justify; vertical-align: baseline;\"><span style=\"color: black; font-family: "Calibri Light", sans-serif;\"><span class=\"normaltextrun\"><strong>Business Ownership & Performance </strong></span></span></p><ul style=\"padding-left: 24px;\"><li class=\"ortl-align-justify\"><p style=\"background-color: white; line-height: 107%; margin-bottom: 2pt; margin-right: 0in; margin-top: 2pt; text-align: justify; vertical-align: baseline;\"><span style=\"color: black; font-family: "Calibri Light", sans-serif;\"><span class=\"normaltextrun\">Owner AMER service delivery performance across key metrics:</span></span></p><ul style=\"padding-left: 48px;\"><li class=\"ortl-align-justify\"><p style=\"background-color: white; line-height: 107%; margin-bottom: 2pt; margin-right: 0in; margin-top: 2pt; text-align: justify; vertical-align: baseline;\"><span style=\"color: black; font-family: "Calibri Light", sans-serif;\"><span class=\"normaltextrun\">Customer Satisfaction (CSAT)</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"background-color: white; line-height: 107%; margin-bottom: 2pt; margin-right: 0in; margin-top: 2pt; text-align: justify; vertical-align: baseline;\"><span style=\"color: black; font-family: "Calibri Light", sans-serif;\"><span class=\"normaltextrun\">New opportunity win rate</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"background-color: white; line-height: 107%; margin-bottom: 2pt; margin-right: 0in; margin-top: 2pt; text-align: justify; vertical-align: baseline;\"><span style=\"color: black; font-family: "Calibri Light", sans-serif;\"><span class=\"normaltextrun\">On-time service delivery execution</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"background-color: white; line-height: 107%; margin-bottom: 2pt; margin-right: 0in; margin-top: 2pt; text-align: justify; vertical-align: baseline;\"><span style=\"color: black; font-family: "Calibri Light", sans-serif;\"><span class=\"normaltextrun\">Service renewals and growth</span></span></p></li></ul></li><li class=\"ortl-align-justify\"><p style=\"background-color: white; line-height: 107%; margin-bottom: 2pt; margin-right: 0in; margin-top: 2pt; text-align: justify; vertical-align: baseline;\"><span style=\"color: black; font-family: "Calibri Light", sans-serif;\"><span class=\"normaltextrun\">Drive contribution to HWS bookings and revenue through effective pipeline management and renewals</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"background-color: white; line-height: 107%; margin-bottom: 2pt; margin-right: 0in; margin-top: 2pt; text-align: justify; vertical-align: baseline;\"><span style=\"color: black; font-family: "Calibri Light", sans-serif;\"><span class=\"normaltextrun\">Provide regular business updates, forecasts, and insights to senior leadership</span></span></p></li></ul><p class=\"paragraph\" style=\"background-color: white; margin: 0in 0in 0in -0.25in; text-indent: 2pt; vertical-align: baseline;\"> </p><p style=\"background-color: white; line-height: 107%; margin: 2pt 0in; text-align: justify; vertical-align: baseline;\"><span style=\"color: black; font-family: "Calibri Light", sans-serif;\"><span class=\"eop\"><strong>End-to-End Service Delivery Execution</strong></span></span></p><ul style=\"padding-left: 24px;\"><li class=\"ortl-align-justify\"><p style=\"background-color: white; line-height: 107%; margin-bottom: 2pt; margin-right: 0in; margin-top: 2pt; text-align: justify; vertical-align: baseline;\"><span style=\"color: black; font-family: "Calibri Light", sans-serif;\"><span class=\"eop\">Ensure successful delivery of services across the full lifecycle:</span></span></p><ul style=\"padding-left: 48px;\"><li class=\"ortl-align-justify\"><p style=\"background-color: white; line-height: 107%; margin-bottom: 2pt; margin-right: 0in; margin-top: 2pt; text-align: justify; vertical-align: baseline;\"><span style=\"color: black; font-family: "Calibri Light", sans-serif;\"><span class=\"eop\">Pre-sales: proposal development, pricing support, capability validation</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"background-color: white; line-height: 107%; margin-bottom: 2pt; margin-right: 0in; margin-top: 2pt; text-align: justify; vertical-align: baseline;\"><span style=\"color: black; font-family: "Calibri Light", sans-serif;\"><span class=\"eop\">Active service: execution of service agreements, customer engagement, escalation management</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"background-color: white; line-height: 107%; margin-bottom: 2pt; margin-right: 0in; margin-top: 2pt; text-align: justify; vertical-align: baseline;\"><span style=\"color: black; font-family: "Calibri Light", sans-serif;\"><span class=\"eop\">Renewals: proactive renewal strategy, proposal execution, retention improvement</span></span></p></li></ul></li><li class=\"ortl-align-justify\"><p style=\"background-color: white; line-height: 107%; margin-bottom: 2pt; margin-right: 0in; margin-top: 2pt; text-align: justify; vertical-align: baseline;\"><span style=\"color: black; font-family: "Calibri Light", sans-serif;\"><span class=\"eop\">Oversee program quality, SLA adherence, and delivery consistency across complex customer environments</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"background-color: white; line-height: 107%; margin-bottom: 2pt; margin-right: 0in; margin-top: 2pt; text-align: justify; vertical-align: baseline;\"><span style=\"color: black; font-family: "Calibri Light", sans-serif;\"><span class=\"eop\">Ensure strong governance for scope, cost, schedule, and resource planning</span></span></p></li></ul><p style=\"background-color: white; line-height: 107%; margin: 2pt 0in; text-align: justify; vertical-align: baseline;\"> </p><p style=\"background-color: white; line-height: 107%; margin: 2pt 0in; text-align: justify; vertical-align: baseline;\"><span style=\"color: black; font-family: "Calibri Light", sans-serif;\"><span class=\"eop\"><strong>Cross-Functional Leadership & Alignment</strong></span></span></p><ul style=\"padding-left: 24px;\"><li class=\"ortl-align-justify\"><p style=\"background-color: white; line-height: 107%; margin-bottom: 2pt; margin-right: 0in; margin-top: 2pt; text-align: justify; vertical-align: baseline;\"><span style=\"color: black; font-family: "Calibri Light", sans-serif;\"><span class=\"eop\">Partner with</span></span></p><ul style=\"padding-left: 48px;\"><li class=\"ortl-align-justify\"><p style=\"background-color: white; line-height: 107%; margin-bottom: 2pt; margin-right: 0in; margin-top: 2pt; text-align: justify; vertical-align: baseline;\"><span style=\"color: black; font-family: "Calibri Light", sans-serif;\"><span class=\"eop\">Sales and Services Sales teams on opportunity development and account strategy</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"background-color: white; line-height: 107%; margin-bottom: 2pt; margin-right: 0in; margin-top: 2pt; text-align: justify; vertical-align: baseline;\"><span style=\"color: black; font-family: "Calibri Light", sans-serif;\"><span class=\"eop\">Product Management and Services Engineering on service offerings and roadmap alignment</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"background-color: white; line-height: 107%; margin-bottom: 2pt; margin-right: 0in; margin-top: 2pt; text-align: justify; vertical-align: baseline;\"><span style=\"color: black; font-family: "Calibri Light", sans-serif;\"><span class=\"eop\">Customer Operations and Manufacturing HW Services teams on execution and scaling</span></span></p></li></ul></li><li class=\"ortl-align-justify\"><p style=\"background-color: white; line-height: 107%; margin-bottom: 2pt; margin-right: 0in; margin-top: 2pt; text-align: justify; vertical-align: baseline;\"><span style=\"color: black; font-family: "Calibri Light", sans-serif;\"><span class=\"eop\">Drive alignment and prioritization across stakeholders to support complex service opportunities and escalations</span></span></p></li></ul><p style=\"background-color: white; line-height: 107%; margin: 2pt 0in; text-align: justify; vertical-align: baseline;\"> </p><p style=\"background-color: white; line-height: 107%; margin: 2pt 0in; text-align: justify; vertical-align: baseline;\"><span style=\"color: black; font-family: "Calibri Light", sans-serif;\"><span class=\"eop\"><strong>Operational Excellence & Process Improvement</strong></span></span></p><ul style=\"padding-left: 24px;\"><li class=\"ortl-align-justify\"><p style=\"background-color: white; line-height: 107%; margin-bottom: 2pt; margin-right: 0in; margin-top: 2pt; text-align: justify; vertical-align: baseline;\"><span style=\"color: black; font-family: "Calibri Light", sans-serif;\"><span class=\"eop\">Identify and drive improvements in service delivery processes, tools, and systems</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"background-color: white; line-height: 107%; margin-bottom: 2pt; margin-right: 0in; margin-top: 2pt; text-align: justify; vertical-align: baseline;\"><span style=\"color: black; font-family: "Calibri Light", sans-serif;\"><span class=\"eop\">Leverage data and insights to improve efficiency, predictability, and customer experience</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"background-color: white; line-height: 107%; margin-bottom: 2pt; margin-right: 0in; margin-top: 2pt; text-align: justify; vertical-align: baseline;\"><span style=\"color: black; font-family: "Calibri Light", sans-serif;\"><span class=\"eop\">Support initiatives such as AI adoption, case management improvements, and scalable delivery models</span></span></p></li></ul><p style=\"background-color: white; line-height: 107%; margin: 2pt 0in; text-align: justify; vertical-align: baseline;\"> </p><p style=\"background-color: white; line-height: 107%; margin: 2pt 0in; text-align: justify; vertical-align: baseline;\"><span style=\"color: black; font-family: "Calibri Light", sans-serif;\"><span class=\"eop\"><strong>Customer Engagement & Escalation Leadership</strong></span></span></p><ul style=\"padding-left: 24px;\"><li class=\"ortl-align-justify\"><p style=\"background-color: white; line-height: 107%; margin-bottom: 2pt; margin-right: 0in; margin-top: 2pt; text-align: justify; vertical-align: baseline;\"><span style=\"color: black; font-family: "Calibri Light", sans-serif;\"><span class=\"eop\">Act as executive escalation point for critical customer issues</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"background-color: white; line-height: 107%; margin-bottom: 2pt; margin-right: 0in; margin-top: 2pt; text-align: justify; vertical-align: baseline;\"><span style=\"color: black; font-family: "Calibri Light", sans-serif;\"><span class=\"eop\">Build strategic relationships with key AMER customers and accounts</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"background-color: white; line-height: 107%; margin-bottom: 2pt; margin-right: 0in; margin-top: 2pt; text-align: justify; vertical-align: baseline;\"><span style=\"color: black; font-family: "Calibri Light", sans-serif;\"><span class=\"eop\">Ensure consistent communication and service review cadence with customers</span></span></p></li></ul><p style=\"background-color: white; line-height: 107%; margin-bottom: 2pt; margin-right: 0in; margin-top: 2pt; text-align: justify; vertical-align: baseline;\"> </p><p style=\"margin-bottom: 0in;\"><strong>Who You Are:</strong></p><p>You introduce new ways of looking at problems. You partner with others to get work done. You are confident under pressure.</p><p class=\"paragraph\" style=\"background-color: white; margin: 0in; vertical-align: baseline;\"> </p><p style=\"text-align: justify;\"><strong>For This Role, You Will Need:</strong></p><ul style=\"list-style-type: disc; padding-left: 48px;\"><li><p style=\"margin-bottom: 2pt; margin-right: 0in; margin-top: 2pt;\"><span style=\"font-family: "Calibri Light", sans-serif;\">Bachelor’s degree </span><span style=\"background-color: white; color: black; font-family: "Calibri Light", sans-serif;\">in Engineering, Business, or Information Systems; or related field (or equivalent experience)</span></p></li><li><p style=\"margin-bottom: 2pt; margin-right: 0in; margin-top: 2pt;\"><span style=\"font-family: "Calibri Light", sans-serif;\">8+ years of experience in service delivery, operations, program management, or related areas</span></p></li><li><p style=\"margin-bottom: 2pt; margin-right: 0in; margin-top: 2pt;\"><span style=\"font-family: "Calibri Light", sans-serif;\">Experience managing complex hardware service contracts and cross-functional initiatives</span></p></li><li><p style=\"margin-bottom: 2pt; margin-right: 0in; margin-top: 2pt;\"><span style=\"font-family: "Calibri Light", sans-serif;\">Willing and able to travel up to 10%</span></p></li><li><p style=\"margin-bottom: 2pt; margin-right: 0in; margin-top: 2pt;\"><span>Only U.S. Persons (U.S. citizens, lawful permanent residents, or protected individuals as defined by 22 CFR §120) may be considered. </span></p></li></ul><p style=\"margin: 2pt 0in;\"> </p><p style=\"text-align: justify;\"><strong>Preferred Qualifications that Set You Apart:</strong></p><ul style=\"list-style-type: disc; padding-left: 48px;\"><li><p style=\"margin-bottom: 2pt; margin-right: 0in; margin-top: 2pt;\"><span style=\"font-family: "Calibri Light", sans-serif;\">Strong understanding of service business model, including service agreements, renewals, and customer management</span></p></li><li><p style=\"margin-bottom: 2pt; margin-right: 0in; margin-top: 2pt;\"><span style=\"font-family: "Calibri Light", sans-serif;\">Experience working with Sales and Product teams in a global organization</span></p></li><li><p style=\"margin-bottom: 2pt; margin-right: 0in; margin-top: 2pt;\"><span style=\"font-family: "Calibri Light", sans-serif;\">Demonstrated success in driving operational improvements and business outcomes</span></p></li><li><p style=\"margin-bottom: 2pt; margin-right: 0in; margin-top: 2pt;\"><span style=\"font-family: "Calibri Light", sans-serif;\">Familiarity with high-tech and/or test & measurement industry environments</span></p></li><li><p style=\"margin-bottom: 2pt; margin-right: 0in; margin-top: 2pt;\"><span style=\"font-family: "Calibri Light", sans-serif;\">3+ years of people management experience leading teams in services or operations</span></p></li></ul><p style=\"margin: 2pt 0in;\"> </p><p><span><strong>Culture & Commitment to You:</strong></span></p><p><span>At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.</span></p><p><span>We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.</span></p><p style=\"margin-bottom: 0in;\"><strong>Work Authorization:</strong></p><p style=\"margin-bottom: 0in;\">Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 (including those with OPT or CPT), H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible.</p>",
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"CorporateDescriptionStr": "<p style=\"margin-bottom:0in\"><a href=\"https://www1.emerson.com/en/corporate/careers/meet-emerson\" target=\"_blank\" rel=\"nofollow\"><b>WHY EMERSON</b></a><b> </b><b></b></p>\n<p style=\"margin-bottom:0in\"><b>Our Commitment to Our People</b></p>\n<p>At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.</p>\n<p>We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.</p>\n<p style=\"margin-bottom:0in\"></p>\n<p>At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.</p>\n<p style=\"margin-bottom:0in\"><b>Work Authorization</b></p>\n<p>Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.</p>\n<p style=\"margin-bottom:0in\"><b>Equal Opportunity Employer</b></p>\n<p style=\"margin-bottom:0in\">Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.</p>\n<p style=\"margin-bottom:0in\"><b>Accessibility Assistance or Accommodation</b></p>\n<p style=\"margin-bottom:0in\">If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: <a href=\"mailto:[email protected]\" target=\"_blank\" rel=\"nofollow\">[email protected]</a>. </p>\n<p style=\"margin-bottom:0in\"><br></p>\n<p style=\"margin-bottom:0in\"></p>\n<p style=\"margin-bottom:0in\"><a href=\"https://www1.emerson.com/en/corporate/about-us\" target=\"_blank\" rel=\"nofollow\"><b>ABOUT EMERSON</b></a><b> </b></p>\n<p style=\"margin-bottom:0in\"></p>\n<p>Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.</p>\n<p>With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.</p>\n<p style=\"margin-bottom:0in\"></p>\n<p>We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!</p>\n<p style=\"margin-bottom:0in\"><b>No calls or agencies please. </b></p>",
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