Vice President of Broadband Services

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    "description": "<p><span style=\"font-size: 12pt; font-weight: bold\"><span style=\"color: rgb(72, 65, 63)\">About Us:</span></span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"color: rgb(72, 65, 63)\"><span style=\"font-weight: bold\">Stimulus Technologies</span> is a leader in technology services, dedicated to bridging the digital divide in underserved communities. With operations across California, Missouri, Nevada, New Mexico, and Oregon, we deliver high-speed, reliable connectivity that transforms lives and businesses. We also offer IT, VoIP, and CyberSecurity services to a range of clients. As we expand our reach, we seek an experienced executive to oversee broadband operations, lead cross-functional teams, and drive network deployment excellence across the western United States.</span></span><br></p>\n<p><span style=\"font-size: 12pt\"><br></span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Position Overview</span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">The Vice President of Broadband Services</span> will oversee the operational performance, subscriber growth, customer experience, and team development for all Stimulus Technologies broadband markets. This role is responsible for the full lifecycle of broadband operations—from network activation and service delivery to customer support and long-term retention.</span></p>\n<p><span style=\"font-size: 12pt\">As Stimulus grows to serve tens of thousands of subscribers across multiple states, this leader will build and scale a high-performing operations organization, ensuring exceptional service quality and operational readiness in every new market. The VP will work closely with Construction and Engineering to ensure seamless transitions from network buildout to live operations.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Key Responsibilities</span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Operational Leadership &amp; Oversight</span></p>\n<p><span style=\"font-size: 12pt\">· Lead broadband operations across all active and emerging markets.</span></p>\n<p><span style=\"font-size: 12pt\">· Own end-to-end service delivery performance, including uptime, SLAs, and customer support outcomes.</span></p>\n<p><span style=\"font-size: 12pt\">· Ensure operational readiness and smooth handoff of new service areas from construction to active service.</span></p>\n<p><span style=\"font-size: 12pt\">· Drive continuous improvement through data-driven decision-making and operational rigor.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Team Building &amp; Development</span></p>\n<p><span style=\"font-size: 12pt\">· Recruit, develop, and manage regional teams including field technicians, NOC personnel, and operational supervisors.</span></p>\n<p><span style=\"font-size: 12pt\">· Foster a culture of accountability, performance excellence, and values-driven leadership.</span></p>\n<p><span style=\"font-size: 12pt\">· Build scalable organizational structures and succession plans to support rapid growth.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Customer Success &amp; Retention</span></p>\n<p><span style=\"font-size: 12pt\">· Oversee installation, activation, and support workflows to ensure a seamless customer experience.</span></p>\n<p><span style=\"font-size: 12pt\">· Implement proactive strategies to improve satisfaction, reduce churn, and increase take rates.</span></p>\n<p><span style=\"font-size: 12pt\">· Champion customer-centric processes that enhance responsiveness and service quality.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Systems, Process, and Performance Optimization</span></p>\n<p><span style=\"font-size: 12pt\">· Deploy and optimize operational tools and platforms used to manage the network.</span></p>\n<p><span style=\"font-size: 12pt\">· Establish and track KPIs for provisioning, ticketing, resolution times, and productivity.</span></p>\n<p><span style=\"font-size: 12pt\">· Streamline service delivery processes to reduce costs and elevate service standards.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Cross-Functional Collaboration</span></p>\n<p><span style=\"font-size: 12pt\">· Partner with Engineering, Construction, and Finance to align staffing, systems, and budget planning with deployment timelines.</span></p>\n<p><span style=\"font-size: 12pt\">· Ensure operational compliance across multiple states and regulatory environments.</span></p>\n<p><span style=\"font-size: 12pt\">· Support cross-departmental initiatives that enhance network reliability and operational efficiency.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Strategic Growth &amp; Expansion</span></p>\n<p><span style=\"font-size: 12pt\">· Develop scalable operational frameworks to support growth from tens of thousands to hundreds of thousands of subscribers.</span></p>\n<p><span style=\"font-size: 12pt\">· Guide long-term strategic decisions based on technology trends, funding cycles, and market expansion goals.</span></p>\n<p><span style=\"font-size: 12pt\">· Lead transition planning for new markets, ensuring readiness across people, systems, and processes.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Education and Experience</span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">· Experience:</span> 15+ years in ISP or telecommunications operations, including senior leadership over multi-location teams.</span></p>\n<p><span style=\"font-size: 12pt\">· <span style=\"font-weight: bold\">Project Management:</span> Proven success managing large-scale network deployments; PMP preferred.</span></p>\n<p><span style=\"font-size: 12pt\">· <span style=\"font-weight: bold\">Technical Expertise: </span>Strong understanding of ISP infrastructure, network operations, and deployment processes.</span></p>\n<p><span style=\"font-size: 12pt\">· <span style=\"font-weight: bold\">Leadership: </span>Demonstrated ability to inspire teams, develop talent, and scale organizations.</span></p>\n<p><span style=\"font-size: 12pt\">· <span style=\"font-weight: bold\">Communication:</span> Excellent written and verbal communication skills across technical and non-technical audiences.</span></p>\n<p><span style=\"font-size: 12pt\">·<span style=\"font-weight: bold\"> Problem-Solving: </span>Strategic thinker with a track record of operational innovation and continuous improvement.</span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">· Education:</span> Bachelor’s degree in Engineering, Telecommunications, Business, or related field; Master’s preferred.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Alignment with Core Values</span></p>\n<p><span style=\"font-size: 12pt\">At <span style=\"font-weight: bold\">Stimulus Technologies</span>, our core values define how we work. The ideal candidate will demonstrate:</span></p>\n<p><span style=\"font-size: 12pt\">• <span style=\"font-weight: bold\">Driven to Grow</span> – Continuously seeks to develop professionally, stays current with industry practices, and pushes to improve processes and outcomes.</span></p>\n<p><span style=\"font-size: 12pt\">• <span style=\"font-weight: bold\">See a Need – Fill a Need</span> – Proactively identifies gaps, obstacles, or opportunities and takes action without waiting to be asked.</span></p>\n<p><span style=\"font-size: 12pt\">• <span style=\"font-weight: bold\">Elevate Others</span> – Mentors teammates, shares knowledge freely, and actively contributes to a positive and collaborative work environment.</span></p>\n<p><span style=\"font-size: 12pt\">• <span style=\"font-weight: bold\">Extreme Ownership</span> – Takes full accountability for results, decisions, and mistakes; does not deflect blame or make excuses.</span></p>\n<p><span style=\"font-size: 12pt\">• <span style=\"font-weight: bold\">Celebrate Success</span> – Recognizes contributions of team members, acknowledges milestones, and fosters a culture where wins are shared.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">Stimulus Technologies is an equal opportunity employer. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.</span></p>",
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