Client Care Representative- Email Team

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    "datePosted": "2023-06-09",
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    "description": "<p><span style=\"font-weight: bold\"><span style=\"color: #4b4b4b; font-family: Arial, sans-serif; font-size: 22px\">Advance your Insurance Career with Agency Administrators</span></span></p>\n<p><span style=\"color: #4b4b4b; font-family: Arial, sans-serif; font-size: 18px\"> </span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 18px\">Job Profile and Description:</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 18px\">Agency Administrators, Inc. is expanding, and we have an opening for a Personal Lines Email Client Care Representative to join our award-winning team.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 18px\">Agency Administrators, Inc. is an independent insurance agency service center successfully serving clients throughout CT, NY, MD, MA, NC, SC, FL and more.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 18px\">We are a proud and passionate company that invests heavily in technology and education to ensure that we have the best tools and knowledge.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 18px\">As a member of the Personal Lines Team, you will work with multiple carriers and customers to create an outstanding service experience.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 18px\"> </span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 18px\">Position Type: Full-Time </span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 18px\">Hours: Monday through Friday 9:00 AM EST- 5:30 PM EST<br>Education Required: Current P&amp;C Producer license<br>Experience Required: 2 Years minimum</span></p>\n<p><span style=\"font-family: Helvetica, sans-serif; font-size: 13px\"> </span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 18px\">Job Responsibilities:</span></p>\n<ul>\n<li><br><span style=\"font-family: Arial, sans-serif; font-size: 18px\">Optimizing Customer Service and Client Relationships by consistently providing the highest level of professionalism and politeness to optimize customer service</span></li>\n<li><br><span style=\"font-family: Arial, sans-serif; font-size: 18px\">Prioritize email responses by thoroughly reviewing and understanding clients' needs to provide accurate and tailored responses</span></li>\n<li><br><span style=\"font-family: Arial, sans-serif; font-size: 18px\">Policy Management - Obtain all necessary details to ensure endorsements are processed accurately and efficiently</span></li>\n<li><br><span style=\"font-family: Arial, sans-serif; font-size: 18px\">Process payments and provide clear and comprehensive explanations to insured's billing questions</span></li>\n<li><br><span style=\"font-family: Arial, sans-serif; font-size: 18px\">Document and process policy cancellations properly</span></li>\n<li><br><span style=\"font-family: Arial, sans-serif; font-size: 18px\">Conduct policy reviews with clients to ensure for underwriting accuracy as well as identify opportunities for savings</span></li>\n<li><br><span style=\"font-family: Arial, sans-serif; font-size: 18px\">Address company recommendations with insureds to meet carrier compliance requirements</span></li>\n<li><br><span style=\"font-family: Arial, sans-serif; font-size: 18px\">Navigate agency management system using proper workflows. Maintain up-to-date client files by attaching documentation, generating and sending evidences of insurance such as binders and ID cards, as well as reviewing carrier downloads for accuracy</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 18px\"> </span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 18px\">Skills and Specifications:</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 18px\">To excel in this position, the ideal candidate should possess the following qualities:</span></p>\n<ul>\n<li><br><span style=\"font-family: Arial, sans-serif; font-size: 18px\">Self-motivated with a drive to expand their insurance knowledge</span></li>\n<li><br><span style=\"font-family: Arial, sans-serif; font-size: 18px\">Strong organizational, time management, and prioritization skills</span></li>\n<li><br><span style=\"font-family: Arial, sans-serif; font-size: 18px\">Solid work ethic and commitment to delivering exceptional service</span></li>\n<li><br><span style=\"font-family: Arial, sans-serif; font-size: 18px\">Excellent verbal and written communication skills to ensure professional and concise communication</span></li>\n<li><br><span style=\"font-family: Arial, sans-serif; font-size: 18px\">Demonstrate an ability to develop trust and credibility easily and quickly to establish rapport</span></li>\n<li><br><span style=\"font-family: Arial, sans-serif; font-size: 18px\">Must possess a minimum of 2 years of related experience and a valid Property &amp; Casualty (P&amp;C) Insurance Producer License</span></li>\n<li><br><span style=\"font-family: Arial, sans-serif; font-size: 18px\">Experience with Applied EPIC a plus</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 18px\"> </span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 18px\">Salary and Benefits:</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 18px\">Pay: </span><span style=\"font-family: Arial, sans-serif; font-size: 18px\">$45,000 to $52,000 </span><span style=\"font-family: Arial, sans-serif; font-size: 18px\">per year</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 18px\">Paid Time off, Group Health Insurance, short- and long-term disability, vision coverage and life insurance. Company matched 401K and other benefits available.</span></p>",
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