Account Manager

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    "id": "187",
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    "location": {
      "city": "Camberwell",
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    "departmentLabel": "Sales and Account Management",
    "employmentStatusLabel": "Full-Time"
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    "location": {
      "city": "Camberwell",
      "state": "Victoria",
      "postalCode": "3124",
      "addressCountry": "Australia"
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    "datePosted": "2026-04-14",
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    "description": "<p><span style=\"font-size: 12pt; font-weight: bold\">Location:<span style=\"font-weight: bold\"> Camberwell (1 day working from home)</span></span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">A</span><span style=\"font-size: 12pt\">re you a relationship-driven Account Manager who thrives on building trust, delivering value and creating great customer experiences in a fast-paced, global health tech environment?</span></p>\n<p><span style=\"font-size: 12pt\"><br></span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">About CardioScan</span></span></p>\n<p><span style=\"font-size: 12pt\">CardioScan is a global leader in cardiac diagnostics, operating across Australia, New Zealand, the US, Asia and Europe. We partner with cardiologists, hospitals and health networks to deliver expert cardiac insights for over 800,000 patients each year - work that genuinely impacts lives.</span></p>\n<p><span style=\"font-size: 12pt\">Our model brings together leading technology and deep clinical expertise to deliver end-to-end diagnostic solutions, with all reporting seamlessly delivered through BeatBox, our secure, cloud-based platform.</span></p>\n<p><span style=\"font-size: 12pt\"><br></span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">The role</span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Build and manage strong, trusted relationships with a portfolio of healthcare customers, acting as their key point of contact</span></li>\n<li><span style=\"font-size: 12pt\">Maintain exceptional customer retention rates, ensuring customers are embedded, satisfied, and receiving value from CardioScan.</span></li>\n<li><span style=\"font-size: 12pt\">Coordinate customer needs and resolve issues by working closely with internal clinical, operations and technology teams</span></li>\n<li><span style=\"color: inherit; font-size: 12pt; font-weight: inherit\">Support the technology upgrade of existing customers, ensuring they are set up correctly and trained effectively on CardioScan’s core services, devices and platforms.</span></li>\n<li><span style=\"color: inherit; font-size: 12pt; font-weight: inherit\">Support organic customer growth via device utilisation, cross-selling, and yield maximisation of CardioScan’s products and services.</span><br></li>\n</ul>\n<p><span style=\"font-size: 12pt\"><br></span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">About You</span></span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Must haves:</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Has 2+ years’ experience in Account Management, Customer Success or a customer-facing role</span></li>\n<li><span style=\"font-size: 12pt\">Strong relationship-building skills with the ability to engage a range of stakeholders</span></li>\n<li><span style=\"font-size: 12pt\">Clear, confident communicator who can simplify information and build trust</span></li>\n<li><span style=\"font-size: 12pt\">Highly organised with strong attention to detail and ability to manage multiple priorities</span></li>\n<li><span style=\"font-size: 12pt\">Proactive, solutions-focused and comfortable navigating ambiguity</span></li>\n<li><span style=\"font-size: 12pt\">Genuine interest in customer success, service quality and continuous improvement</span></li>\n<li><span style=\"font-size: 12pt\">Comfortable having commercial conversations or keen to develop this capability over time</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Nice to have:</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Experience in healthcare, medtech or diagnostics</span></li>\n<li><span style=\"font-size: 12pt\">Exposure to CRM systems and managing customer pipelines</span></li>\n<li><span style=\"font-size: 12pt\">Experience onboarding customers or delivering training</span></li>\n<li><span style=\"font-size: 12pt\">Experience working in a fast-paced or scaling business</span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"><br></span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">What’s in it for you?</span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">A high-growth, global business where your work directly impacts patient outcomes</span></li>\n<li><span style=\"font-size: 12pt\">Exposure to healthcare, clinical workflows and cutting-edge diagnostic technology</span></li>\n<li><span style=\"font-size: 12pt\">Clear pathway to grow into a more commercial or business development role over time</span></li>\n<li><span style=\"font-size: 12pt\">A collaborative, cross-functional environment working with clinical, operations and tech teams</span></li>\n<li><span style=\"font-size: 12pt\">A high-trust culture with strong autonomy and focus on outcomes</span></li>\n<li><span style=\"font-size: 12pt\">A refurbished Camberwell office close to cafes, transport and parking</span></li>\n<li><span style=\"font-size: 12pt\">Birthday leave, Global Reward &amp; Recognition Program, EAP access, and referral bonuses</span></li>\n<li>A business expanding into new countries each year - with genuine career progression</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">CardioScan is an equal opportunity employer committed to attracting and retaining a diverse workforce.</span></p>",
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