13560 - Program Officer (Spanish Program)

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    "country": "Canada",
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  "salary_period": "hour",
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    "id": "981",
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    "location": {
      "city": "Vancouver",
      "state": "British Columbia"
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    "departmentId": "19282",
    "locationType": "2",
    "jobOpeningName": "13560 - Program Officer (Spanish Program)",
    "departmentLabel": "Counselling and Crisis Support - SHL",
    "employmentStatusLabel": "Part-Time"
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  "detail_job_opening": {
    "location": {
      "city": "Vancouver",
      "state": "British Columbia",
      "postalCode": "V6B 1R6",
      "addressCountry": "Canada"
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    "datePosted": "2026-06-05",
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    "description": "<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">At S.U.C.C.E.S.S., you will be able to grow and develop alongside a diverse team of professionals and enjoy great benefits and perks. Experience what it is like to join a purpose-driven organization and make meaningful contributions to our community. Explore our amazing new opportunities.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Division:</span> Integrated Services for Newcomers</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Program:</span> Counselling Services, S.U.C.C.E.S.S. Help Lines (SHL)</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Employment Type:</span> Permanent Part-Time (Less than 35 hours per week)</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Number of Positions:</span> 1</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Compensation: </span>$23 to $25 per hour</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">About the Position:</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">The Program Officer supports the Help Lines service, which utilizes volunteers to provide emotional support and referral information to telephone callers.  The Program Officer works closely with the Program Coordinator to develop and maintain the Help Lines services.  The Program Officer provides administrative support and serves as a liaison between volunteers and the Program Coordinator to ensure the effective and efficient operation of Help Lines.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">This position will be supporting the Spanish program portfolio for the Family &amp; Youth Counselling Services.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Reports to: </span>Program Manager</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Key Duties and Responsibilities:</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Volunteer Management:</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Implements effective strategies to recruit volunteers with appropriate skills</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Assists Program Coordinator with volunteer screening and training</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Assists in the development of volunteer training materials</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Assists with ongoing support, coaching, and recognition of volunteers</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Assists with facilitating meetings that support the ongoing development of volunteers</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Maintains adequate volunteer records, including application, emergency contact information, volunteer hours, record of training, and other pertinent documents</span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Program Promotion:</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Participates in community events and internal and external meetings approved by Program Coordinator </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Performs program promotion and marketing activities</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Outreaches to local community organizations (e.g public libraries, community recreation and seniors centers, government institution, schools, food banks, cultural and faith-based institutions, and other local community and social networks) to conduct program promotion and recruit new clients</span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">General Duties:</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Creates reports and compiles statistics</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Participates in staff meetings and trainings</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Assists and participates in Agency events</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Performs other related tasks as assigned by Program Coordinator</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Education, Training and Experience:</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Related post-secondary Diploma (Social Science preferred)</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Psychology or counselling background is an asset</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Help Lines New Volunteer Training is an asset</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Distress line or crisis line training is an asset</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Experience in managing volunteers</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Experience in working at non-profit organizations</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Experience in facilitating meetings, including online platforms</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Experience working in diverse workplaces with diverse staff, volunteers and clientele</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Job Skills and Abilities:</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Excellent verbal and written communication skills</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Able to speak in Spanish is considered an asset</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Excellent group facilitation skills</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Excellent interpersonal and intercultural communication skills</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Able to work independently and as a team</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Excellent time and resource management skills</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Excellent problem-solving skills</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Excellent computer skills (including internet proficiency)</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Able to work with people from diverse backgrounds</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Able to create and maintain client records and reports</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Able to take initiative and multi-task</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Able to maintain accurate records and prioritize tasks</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Able to design, promote, deliver and facilitate orientation and training sessions</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Additional Information:</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Criminal Record Check Required</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Able to work evenings and weekends as required</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">About S.U.C.C.E.S.S.:</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">S.U.C.C.E.S.S. is a multicultural social services agency and registered charity located on the unceded Coast Salish lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations, S.U.C.C.E.S.S. has been helping Canadians and newcomers to achieve their full potential on their Canadian journey since 1973. We are one of the largest social service agencies in Canada, with offices in BC, Ontario and internationally/abroad. We offer programs and services in the areas of immigration, newcomer settlement, English-language training, employment and entrepreneurship, family, youth and seniors programming, health education, community development, affordable housing and seniors care.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><br></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">At S.U.C.C.E.S.S., we take care of our communities and our people!</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Interested applicants should submit their applications by August 31, 2026.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">While we appreciate all applications, only those selected for an interview will be contacted.</span></p>",
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